12 Hospitality Management jobs in Kenya
Hotel General Manager - Luxury Resort
Mwembe,
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Our client is seeking a seasoned and visionary Hotel General Manager to lead their upscale resort in the picturesque region of Nakuru, Nakuru, KE . This critical role requires exceptional leadership, a passion for hospitality, and a commitment to delivering unparalleled guest experiences. You will be responsible for the overall strategic direction, operations, and financial performance of the resort.
Key Responsibilities:
Key Responsibilities:
- Oversee all aspects of hotel operations, including guest services, front office, food and beverage, housekeeping, and maintenance.
- Develop and implement strategic plans to maximize revenue, control costs, and enhance profitability.
- Ensure the highest standards of guest satisfaction and service quality are consistently met.
- Manage and lead a diverse team of hotel staff, fostering a culture of excellence and teamwork.
- Develop and manage annual operating budgets, forecasts, and capital expenditure plans.
- Oversee marketing and sales efforts to drive occupancy and revenue.
- Maintain strong relationships with guests, suppliers, and local authorities.
- Ensure compliance with all health, safety, and sanitation regulations.
- Implement and uphold brand standards and operating procedures.
- Conduct regular performance reviews and provide training and development opportunities for staff.
- Monitor industry trends and competitor activities to identify opportunities for growth.
- Represent the hotel positively within the local community and tourism industry.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 10 years of progressive experience in hotel management, with at least 5 years in a General Manager or equivalent senior role, preferably in a luxury resort setting.
- Proven track record of successful hotel operations and financial management.
- Strong understanding of the hospitality industry, market trends, and customer service best practices.
- Excellent leadership, communication, and interpersonal skills.
- Demonstrated ability to manage and motivate diverse teams.
- Proficiency in hotel management software and systems.
- Strong financial acumen and budgeting skills.
- Ability to work under pressure and handle challenging situations effectively.
- Knowledge of local tourism trends and market dynamics is an asset.
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Senior Hospitality Revenue Management Strategist - Remote
80100 Mombasa, Coast
KES100000 Annually
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Posted 5 days ago
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Our client is looking for a strategic and analytical Senior Hospitality Revenue Management Strategist to join their fully remote team. In this crucial role, you will be responsible for developing and implementing data-driven strategies to maximize revenue and optimize profitability for hospitality properties. Your expertise will involve forecasting demand, analyzing market trends, setting optimal pricing strategies, and managing inventory across various distribution channels. You will work closely with on-site property management teams, providing them with actionable insights and guidance to enhance their revenue performance. The ideal candidate will possess a deep understanding of the hospitality industry, coupled with strong analytical skills and extensive experience in revenue management. Proficiency in using revenue management software, data analysis tools, and market intelligence platforms is essential. You will be expected to interpret complex data, identify revenue opportunities, and develop innovative solutions to overcome challenges. Excellent communication, negotiation, and presentation skills are vital for effectively conveying strategies and collaborating with diverse teams remotely. This position requires a results-oriented individual with a proactive approach, strong organizational abilities, and the capacity to work independently and manage multiple priorities in a remote environment. You will play a pivotal role in driving financial success for our client's hospitality ventures. If you are passionate about optimizing performance in the hospitality sector and thrive in a flexible, remote setting, we encourage you to apply.
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Global Head of Revenue Management - Hospitality
80200 Nairobi, Nairobi
KES5000000 Annually
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Our client, a prestigious international hospitality group with a portfolio of luxury resorts and hotels, is seeking a visionary and highly analytical Global Head of Revenue Management to lead their revenue optimization strategies from a fully remote position. This senior leadership role is responsible for maximizing revenue and profitability across the group's global properties through sophisticated pricing, forecasting, and inventory management. You will develop and implement comprehensive revenue management strategies, oversee the application of yield management principles, and drive the adoption of best-in-class technologies and analytical tools. The ideal candidate will possess extensive experience in revenue management within the hotel or broader hospitality industry, with a proven track record of achieving significant revenue growth. Key responsibilities include analyzing market trends, competitor activities, and customer data to inform pricing decisions, managing distribution channels, and collaborating closely with sales, marketing, and operations teams worldwide. Exceptional leadership, strategic thinking, and advanced analytical skills are critical for this remote role. You must be adept at managing complex global operations, leading virtual teams, and communicating effectively with senior executives. This is an unparalleled opportunity to shape the financial success of a leading hospitality brand and make a significant impact on its global performance, all while enjoying the flexibility of a remote work arrangement. The role is conceptually associated with Malindi, Kilifi, KE but is a 100% remote position. We are looking for a forward-thinking leader who can leverage data and market insights to drive optimal revenue outcomes and enhance guest experiences across the portfolio.
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1
Senior Operations Manager - Remote Hotel & Resort Management
10100 Nyeri Town
KES450000 Annually
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Posted 1 day ago
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Our client, a premier hospitality group, is seeking an experienced Senior Operations Manager to oversee and optimize the performance of their remote hotel and resort properties. This is a fully remote role, offering the unique opportunity to manage operations from anywhere while ensuring exceptional guest experiences and operational efficiency across various locations. You will be responsible for setting operational standards, managing budgets, implementing best practices in guest services, F&B, housekeeping, and maintenance, and driving revenue growth. The ideal candidate will have a deep understanding of hotel operations, strong leadership skills, and a proven ability to manage teams and P&L remotely. You will work closely with on-site management teams, corporate departments, and stakeholders to ensure brand standards are met and guest satisfaction is paramount. Responsibilities include:
- Developing and implementing operational strategies to enhance guest satisfaction and profitability for remote properties.
- Setting and monitoring key performance indicators (KPIs) for all operational departments.
- Overseeing budgeting, forecasting, and financial performance of managed properties.
- Ensuring adherence to brand standards and operational policies across all locations.
- Implementing initiatives to improve service quality, operational efficiency, and cost control.
- Managing relationships with on-site hotel management teams, providing guidance and support.
- Leading the recruitment, training, and development of key operational staff.
- Driving revenue generation through effective sales and marketing strategies in collaboration with relevant teams.
- Ensuring compliance with health, safety, and environmental regulations.
- Conducting regular performance reviews and site visits (virtual and/or occasional in-person).
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2
Remote Food Service Supervisor
30100 Moiben
KES45000 month
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Posted 8 days ago
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Our client is seeking a motivated and organized Food Service Supervisor to oversee daily operations within their catering and hospitality division. This is a fully remote position, providing you with the flexibility to manage operations from your preferred location. You will be responsible for ensuring the smooth running of food service operations, maintaining high standards of hygiene, food safety, and customer service. Your primary duties will involve supervising kitchen and service staff, managing inventory, and ensuring efficient workflow from preparation to service. The ideal candidate will have experience in food service management, a strong understanding of culinary operations, and excellent leadership skills. You will be responsible for training new staff, scheduling shifts, and ensuring adherence to all company policies and procedures. Key responsibilities include monitoring food quality, ensuring proper food storage and handling, and maintaining a clean and sanitary work environment. You will also be involved in customer interaction, addressing any concerns or feedback promptly and professionally. Inventory management, including ordering supplies and controlling costs, will be a significant part of your role. The ability to work independently, communicate effectively with team members remotely, and solve problems proactively is essential. You will need to be detail-oriented and committed to upholding the highest standards of service and operational efficiency. This role requires a positive attitude and a passion for delivering exceptional food service experiences. You will contribute directly to the success of our client's catering services by ensuring consistency and quality in every aspect of operation.
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3
Senior Food Service Manager - Remote
60100 Mlolongo, Eastern
KES120000 Annually
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Posted 3 days ago
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Our client, a leading hospitality group with a diverse portfolio, is seeking an experienced and dynamic Senior Food Service Manager to lead their catering operations in a fully remote capacity. This is an exciting opportunity for a seasoned professional to shape culinary experiences, manage budgets, and ensure the highest standards of quality and service across various catering events and venues. You will be responsible for menu planning, staff supervision, inventory management, and client relations, all while working remotely from your base in **Mlolongo, Machakos, KE**. The ideal candidate has a passion for food, exceptional leadership skills, and a proven ability to manage complex food service operations efficiently and profitably. You will collaborate closely with chefs, service staff, and clients to deliver memorable dining experiences.
Key Responsibilities:
Key Responsibilities:
- Oversee all aspects of food and beverage service operations for catering events, ensuring exceptional quality and guest satisfaction.
- Develop innovative and appealing menus in collaboration with culinary teams, considering dietary restrictions and client preferences.
- Manage food and beverage budgets, controlling costs, monitoring inventory, and optimizing procurement.
- Supervise, train, and mentor kitchen and service staff, fostering a positive and productive work environment.
- Ensure compliance with all health, safety, and hygiene regulations (HACCP, food safety standards).
- Manage vendor relationships, negotiating contracts and ensuring timely delivery of supplies.
- Coordinate event logistics, including staffing, equipment, and setup requirements.
- Develop and implement standard operating procedures to ensure consistency and efficiency.
- Conduct regular quality control checks and seek feedback to continuously improve service delivery.
- Manage client relationships, understanding their needs and ensuring successful event execution.
- Handle any service issues or complaints promptly and professionally.
- Stay abreast of industry trends, culinary innovations, and best practices in food service management.
- Prepare performance reports for senior management.
- Bachelor's degree in Hospitality Management, Culinary Arts, Business Administration, or a related field.
- Minimum of 7 years of progressive experience in food service management, catering, or a similar role within the hospitality industry.
- Demonstrated expertise in menu development, cost control, and inventory management.
- Strong knowledge of food safety regulations and best practices.
- Proven leadership and team management skills.
- Excellent communication, interpersonal, and customer service skills.
- Ability to work independently and manage multiple projects in a remote setting.
- Proficiency in relevant software for inventory and event management is a plus.
- A passion for food and creating exceptional dining experiences.
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4
Senior Food Service Operations Manager - Remote Hospitality Consultant
90100 Mumbuni
KES160000 Annually
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Posted 1 day ago
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Our client is a prestigious hospitality group seeking a seasoned Senior Food Service Operations Manager to join their team in a fully remote consultancy role. This position is ideal for an expert in catering and food service who can provide strategic guidance and operational excellence remotely. You will be responsible for overseeing the performance of multiple food service outlets, developing and implementing high-quality operational standards, and driving efficiency and profitability. Your duties will include conducting virtual operational assessments, creating tailored improvement plans, advising on menu engineering, supply chain management, and staff training protocols. You will work closely with on-site management teams, providing remote mentorship and support to ensure adherence to brand standards and customer satisfaction goals. The ideal candidate will possess a deep understanding of food safety regulations, cost control measures, and inventory management within the culinary sector. Proven experience in developing and executing successful catering strategies and managing large-scale food service operations is crucial. You must be adept at utilizing technology for remote collaboration, performance tracking, and reporting. Excellent communication, leadership, and problem-solving skills are essential, with the ability to inspire and motivate teams from a distance. A passion for exceptional guest experiences and a commitment to culinary innovation are key. This is a unique opportunity to leverage your extensive expertise to shape the success of diverse food service operations across the organization, all while working remotely. You will be a key advisor, driving strategic initiatives and ensuring the highest standards of quality and service. Your insights will directly impact guest satisfaction and financial performance.
Responsibilities:
Responsibilities:
- Provide remote strategic guidance on all aspects of food service operations.
- Develop and implement best practices for quality, safety, and service.
- Conduct virtual operational audits and provide actionable improvement plans.
- Advise on menu development, costing, and supply chain optimization.
- Oversee inventory management and cost control strategies.
- Develop and deliver remote training programs for food service staff and management.
- Monitor financial performance and identify opportunities for revenue enhancement.
- Ensure compliance with health, safety, and sanitation regulations.
- Bachelor's degree in Hospitality Management, Culinary Arts, Business Administration, or a related field.
- Minimum of 7 years of progressive experience in managing complex food service and catering operations.
- Demonstrated expertise in menu engineering, cost control, and inventory management.
- Proven experience in developing and implementing training programs for food service personnel.
- Strong understanding of food safety standards and regulations (e.g., HACCP).
- Excellent analytical, problem-solving, and decision-making skills.
- Outstanding communication, presentation, and interpersonal skills, with the ability to work effectively remotely.
- Proficiency in using relevant hospitality software and remote collaboration tools.
- Experience in multi-unit food service management is highly desirable.
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5
Lead Field Service Technician (Remote Management)
20100 Mwembe
KES150000 Annually
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Our client is searching for an experienced and proactive Lead Field Service Technician to manage and coordinate a team of technicians across various locations, including **Nakuru, Nakuru, KE**. While the role involves remote management and oversight, you will be expected to occasionally travel to sites for complex issues or team support. This is a vital position responsible for ensuring the efficient and effective installation, maintenance, and repair of specialized equipment. You will play a key role in upholding our client's reputation for exceptional service delivery through meticulous planning, proactive problem-solving, and superior team leadership. This is a fully remote-eligible position, allowing you to manage operations from your preferred location while ensuring operational excellence across the field service network.
Primary responsibilities include:
Qualifications:
Primary responsibilities include:
- Leading, training, and mentoring a team of field service technicians, ensuring high standards of performance and customer satisfaction.
- Developing and implementing preventative maintenance schedules and service protocols to minimize downtime.
- Coordinating service requests, dispatching technicians, and managing resource allocation to optimize efficiency.
- Troubleshooting complex technical issues remotely and providing expert guidance to field teams.
- Conducting regular performance reviews and providing ongoing feedback to team members.
- Ensuring all safety regulations and company policies are strictly adhered to by the field service team.
- Managing inventory of spare parts and equipment, ensuring adequate stock levels are maintained.
- Preparing and analyzing service reports, identifying trends, and recommending improvements.
- Liaising with clients to address concerns, resolve issues, and ensure service level agreements (SLAs) are met.
- Contributing to the continuous improvement of service processes and customer support strategies.
- Assisting in the recruitment and onboarding of new field service technicians.
Qualifications:
- Minimum of 5 years of experience in a field service technician role, with at least 2 years in a supervisory or lead capacity.
- Strong technical aptitude and hands-on experience with a variety of equipment (specifics to be provided upon inquiry).
- Proven ability to troubleshoot, diagnose, and repair complex technical problems.
- Excellent leadership, communication, and interpersonal skills, with the ability to motivate and guide a remote team.
- Strong organizational and time management skills, with the ability to prioritize and manage multiple tasks effectively.
- Proficiency in using service management software and remote diagnostic tools.
- A commitment to safety and quality standards.
- Ability to interpret technical manuals and schematics.
- Willingness to travel occasionally for site visits and team support as needed.
- A technical diploma or certification in a relevant field is highly desirable.
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6
Senior Field Service Technician - Remote Management
40100 Kisumu
KES90000 Annually
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Posted 4 days ago
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Our client is seeking a highly experienced Senior Field Service Technician to remotely manage and support field operations. This position is entirely remote, allowing you to leverage your expertise from anywhere. You will be instrumental in guiding and troubleshooting installation and maintenance tasks performed by on-site teams, ensuring the highest standards of service delivery. The ideal candidate possesses a strong technical aptitude, exceptional problem-solving skills, and the ability to communicate effectively across distances.
Key responsibilities include:
We require candidates with a Bachelor's degree in Engineering (Electrical, Mechanical, or relevant field) or equivalent experience, coupled with a proven track record in field service or technical support. Strong knowledge of complex machinery, electronic systems, and diagnostic equipment is essential. Excellent communication skills, both written and verbal, are critical for this remote role. Experience with remote support technologies and platforms is highly desirable. While the operational base is **Kisumu, Kisumu, KE**, this role is 100% remote. The ability to work independently, manage time effectively, and provide clear, concise instructions is paramount. This is an excellent opportunity to apply your technical expertise in a challenging and flexible remote setting.
Key responsibilities include:
- Providing remote technical support and guidance to field technicians during installation and maintenance activities.
- Diagnosing and troubleshooting complex technical issues using remote diagnostic tools and methodologies.
- Developing and updating technical documentation, standard operating procedures, and best practice guides.
- Analyzing performance data from installed equipment to identify potential issues and recommend preventative measures.
- Coordinating with engineering and product teams to relay field feedback and contribute to product improvements.
- Mentoring and training junior field technicians on advanced techniques and troubleshooting.
- Ensuring adherence to safety protocols and quality standards during remote supervision.
- Managing remote access to systems and equipment for maintenance and diagnostics.
- Communicating effectively with clients and internal teams regarding technical status and resolutions.
- Planning and scheduling remote support interventions to minimize downtime.
We require candidates with a Bachelor's degree in Engineering (Electrical, Mechanical, or relevant field) or equivalent experience, coupled with a proven track record in field service or technical support. Strong knowledge of complex machinery, electronic systems, and diagnostic equipment is essential. Excellent communication skills, both written and verbal, are critical for this remote role. Experience with remote support technologies and platforms is highly desirable. While the operational base is **Kisumu, Kisumu, KE**, this role is 100% remote. The ability to work independently, manage time effectively, and provide clear, concise instructions is paramount. This is an excellent opportunity to apply your technical expertise in a challenging and flexible remote setting.
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7
Remote Field Service Technician Supervisor (Remote Management)
80100 Nairobi, Nairobi
KES90000 Annually
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Posted 6 days ago
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Our client is searching for a seasoned Remote Field Service Technician Supervisor to remotely oversee and guide a team of field service technicians responsible for the installation, maintenance, and repair of specialized equipment. In this crucial remote role, you will leverage technology to provide technical guidance, manage service requests, ensure adherence to safety protocols, and monitor the performance of your team members operating in various locations. Your responsibilities will include assigning service tasks, troubleshooting technical issues reported by field technicians via remote communication channels, reviewing service reports, and ensuring timely and accurate completion of work. You will act as a key point of contact for escalating complex technical problems that cannot be resolved by the field technicians. Essential duties involve conducting remote training sessions for technicians on new equipment and procedures, monitoring the quality of work performed, and managing inventory for spare parts as needed. You will also be responsible for performance evaluations and providing feedback to your team. A strong background in mechanical or electrical systems, coupled with proven leadership experience in a field service environment, is essential. Excellent communication, organizational, and problem-solving skills are paramount. You must be proficient in using remote diagnostic tools, ticketing systems, and communication platforms. A Bachelor's degree or a relevant Technical Diploma in Electrical Engineering, Mechanical Engineering, or a related technical field, along with a minimum of 6 years of experience in field service, including at least 2 years in a supervisory or lead role, is required. Prior experience managing remote teams is a significant advantage. This is an excellent opportunity for a motivated leader to manage a distributed team effectively from a remote setting, ensuring high standards of service delivery for our client's customers.
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8
Remote Hotel Revenue Management Specialist
20100 Kapsuser
KES80000 month
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Posted today
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Job Description
Our client, a prominent player in the hospitality sector, is seeking an analytical and strategic Remote Hotel Revenue Management Specialist. This role is entirely remote, offering flexibility to work from anywhere within Kenya. You will be responsible for maximizing revenue and optimizing profitability across our client's properties by developing and implementing effective pricing strategies, forecasting demand, and analyzing market trends. Your expertise will involve managing room inventory, setting competitive rates, and identifying opportunities for upselling and cross-selling. You will work closely with sales, marketing, and operations teams to ensure a cohesive approach to revenue generation.
Key Responsibilities:
Key Responsibilities:
- Develop and implement dynamic pricing strategies for rooms and other services to maximize revenue.
- Conduct detailed demand forecasting based on historical data, market trends, and seasonality.
- Analyze competitor pricing and market positioning to ensure competitive rates.
- Manage room inventory across all distribution channels to optimize occupancy and ADR (Average Daily Rate).
- Identify opportunities for revenue enhancement through promotions, packages, and strategic partnerships.
- Collaborate with sales and marketing teams to align revenue strategies with promotional activities.
- Monitor key performance indicators (KPIs) related to revenue, occupancy, and profitability.
- Prepare regular reports and present findings and recommendations to senior management.
- Stay informed about industry trends, best practices in revenue management, and emerging technologies.
- Utilize revenue management systems and analytics tools to drive decision-making.
- Proven experience in hotel revenue management, with a strong track record of success.
- In-depth understanding of revenue management principles, forecasting techniques, and pricing strategies.
- Proficiency with hotel property management systems (PMS) and revenue management software.
- Strong analytical and quantitative skills, with the ability to interpret complex data.
- Excellent understanding of market dynamics and competitive analysis within the hospitality industry.
- Strong communication and presentation skills, with the ability to convey complex information clearly.
- Ability to work independently and manage multiple properties or projects remotely.
- Bachelor's degree in Hospitality Management, Business Administration, Economics, or a related field.
- Detail-oriented with a proactive approach to identifying revenue opportunities.
- Experience with online travel agencies (OTAs) and distribution channel management.
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