380 Hospitality & Tourism jobs in Kenya
Guest Experience Expert (Front Desk Agent)
Nairobi, Nairobi
Marriott
Posted 21 days ago
Job Viewed
Job Description
**Additional Information** Guest Experience Expert (Front Desk Agent)
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** JW Marriott Hotel Nairobi, Chiromo Lane, Nairobi, Kenya, Kenya,VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success - creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts - to get it right for our guests and our business each and every time.
PREFERRED QUALIFICATIONS
Education: Diploma/Degree in Front Office Operations or related Course
Related Work Experience: Minimum of 3years of Experience in a 5-Star Hotel
Supervisory Experience: No supervisory experience.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** JW Marriott Hotel Nairobi, Chiromo Lane, Nairobi, Kenya, Kenya,VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success - creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts - to get it right for our guests and our business each and every time.
PREFERRED QUALIFICATIONS
Education: Diploma/Degree in Front Office Operations or related Course
Related Work Experience: Minimum of 3years of Experience in a 5-Star Hotel
Supervisory Experience: No supervisory experience.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
This advertiser has chosen not to accept applicants from your region.
0
Tour Consultant
Nairobi, Nairobi
Superior Tours and Travel Ltd
Posted 2 days ago
Job Viewed
Job Description
Able to plan and cost tours without supervision and close deals.
At least one years experience in a busy tours and safari firm . Ability to understand the tour routes and seasons very critical.
Familiarity with hotel bookings esssential.
At least one years experience in a busy tours and safari firm . Ability to understand the tour routes and seasons very critical.
Familiarity with hotel bookings esssential.
This advertiser has chosen not to accept applicants from your region.
1
Travel Consultant
Nairobi, Nairobi
Beyond the plains Kenya safaris
Posted 18 days ago
Job Viewed
Job Description
Job Title: Tour Consultant – Inbound Safari Specialist
Location: Nairobi, Kenya
Company: Beyond the Plains Safaris
Employment Type: Full-Time
About Us:
Beyond the Plains Safaris is a leading Destination Management Company (DMC) based in Nairobi, specializing in tailor-made safari experiences across Kenya and Tanzania. We’re passionate about showcasing the best of East Africa through expertly planned, immersive, and personalized travel experiences.
Job Summary:
We are looking for a knowledgeable, customer-focused Tour Consultant to join our growing team. You will be responsible for crafting safari itineraries, responding to client inquiries, managing bookings, and providing pre- and post-sale support. The ideal candidate is enthusiastic about African travel, detail-oriented, and thrives in a fast-paced, client-focused environment.
Key Responsibilities:
Respond to inbound safari inquiries via email, phone, and online platforms
Design customized safari itineraries based on client preferences and budgets
Prepare accurate quotations and travel documentation
Liaise with suppliers (lodges, camps, guides, transport providers) to confirm bookings
Manage reservations, payments, and client follow-ups
Provide excellent customer service before, during, and after the trip
Keep up-to-date with destinations, properties, and safari trends
Meet monthly sales and conversion targets
Maintain accurate client and booking records in CRM or booking systems
Requirements:
Minimum 2 years of experience in a similar tour consultant or safari planning role
Strong knowledge of East African safari destinations (Kenya and Tanzania a must)
Excellent written and spoken English; additional languages a plus
Experience using reservation systems, travel CRMs, or itinerary builders
Location: Nairobi, Kenya
Company: Beyond the Plains Safaris
Employment Type: Full-Time
About Us:
Beyond the Plains Safaris is a leading Destination Management Company (DMC) based in Nairobi, specializing in tailor-made safari experiences across Kenya and Tanzania. We’re passionate about showcasing the best of East Africa through expertly planned, immersive, and personalized travel experiences.
Job Summary:
We are looking for a knowledgeable, customer-focused Tour Consultant to join our growing team. You will be responsible for crafting safari itineraries, responding to client inquiries, managing bookings, and providing pre- and post-sale support. The ideal candidate is enthusiastic about African travel, detail-oriented, and thrives in a fast-paced, client-focused environment.
Key Responsibilities:
Respond to inbound safari inquiries via email, phone, and online platforms
Design customized safari itineraries based on client preferences and budgets
Prepare accurate quotations and travel documentation
Liaise with suppliers (lodges, camps, guides, transport providers) to confirm bookings
Manage reservations, payments, and client follow-ups
Provide excellent customer service before, during, and after the trip
Keep up-to-date with destinations, properties, and safari trends
Meet monthly sales and conversion targets
Maintain accurate client and booking records in CRM or booking systems
Requirements:
Minimum 2 years of experience in a similar tour consultant or safari planning role
Strong knowledge of East African safari destinations (Kenya and Tanzania a must)
Excellent written and spoken English; additional languages a plus
Experience using reservation systems, travel CRMs, or itinerary builders
This advertiser has chosen not to accept applicants from your region.
2
Senior Hotel Operations Manager
20100 Mwembe
KES3800000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client, a leading hospitality provider, is seeking a dynamic and experienced Senior Hotel Operations Manager for a fully remote position. This role is designed for a strategic leader who can oversee and optimize hotel operations from a distance, ensuring consistent delivery of exceptional guest experiences and efficient management of resources. You will be responsible for driving operational excellence across various departments, including Front Office, Housekeeping, Food & Beverage, and Maintenance, without being physically present on-site on a daily basis. Your focus will be on setting performance benchmarks, implementing best practices, and ensuring adherence to brand standards through robust remote management systems and communication channels.
Key responsibilities include developing and managing departmental budgets, overseeing revenue management strategies, and implementing cost-control measures to enhance profitability. You will analyze operational data, identify areas for improvement, and implement corrective actions to optimize efficiency and guest satisfaction. This role requires exceptional leadership skills to manage and motivate on-site teams through effective virtual communication and engagement. You will be responsible for talent management, including recruitment, training, and performance evaluation of department heads. Collaboration with marketing, sales, and finance departments to align operational strategies with overall business objectives will be crucial. Experience with hotel management software and reporting tools is essential for success in this remote capacity. The successful candidate will be adept at problem-solving and decision-making in a virtual environment, ensuring the seamless running of hotel operations.
The ideal candidate will possess a Bachelor's degree in Hospitality Management, Business Administration, or a related field, complemented by at least 8 years of progressive experience in hotel operations, with a significant portion in management or supervisory roles. Demonstrable success in improving operational efficiency, guest satisfaction scores, and financial performance is required. Strong analytical skills, proficiency in hotel management systems (PMS, POS), and excellent communication and leadership abilities are essential. The ability to thrive in a remote work setting, demonstrating strong organizational skills and self-motivation, is critical. This is a unique opportunity for a seasoned hospitality professional to lead operations remotely and make a significant impact. The role supports properties located in and around Nakuru, Nakuru, KE .
Key responsibilities include developing and managing departmental budgets, overseeing revenue management strategies, and implementing cost-control measures to enhance profitability. You will analyze operational data, identify areas for improvement, and implement corrective actions to optimize efficiency and guest satisfaction. This role requires exceptional leadership skills to manage and motivate on-site teams through effective virtual communication and engagement. You will be responsible for talent management, including recruitment, training, and performance evaluation of department heads. Collaboration with marketing, sales, and finance departments to align operational strategies with overall business objectives will be crucial. Experience with hotel management software and reporting tools is essential for success in this remote capacity. The successful candidate will be adept at problem-solving and decision-making in a virtual environment, ensuring the seamless running of hotel operations.
The ideal candidate will possess a Bachelor's degree in Hospitality Management, Business Administration, or a related field, complemented by at least 8 years of progressive experience in hotel operations, with a significant portion in management or supervisory roles. Demonstrable success in improving operational efficiency, guest satisfaction scores, and financial performance is required. Strong analytical skills, proficiency in hotel management systems (PMS, POS), and excellent communication and leadership abilities are essential. The ability to thrive in a remote work setting, demonstrating strong organizational skills and self-motivation, is critical. This is a unique opportunity for a seasoned hospitality professional to lead operations remotely and make a significant impact. The role supports properties located in and around Nakuru, Nakuru, KE .
This advertiser has chosen not to accept applicants from your region.
3
Senior Hotel Operations Manager - Remote
80200 Shella
KES180000 Monthly
WhatJobs
Posted today
Job Viewed
Job Description
Our client is seeking a highly experienced and dynamic Senior Hotel Operations Manager to oversee and optimize their hospitality operations. This is a fully remote position, offering the flexibility to manage operations from any location in Kenya. You will be responsible for ensuring the highest standards of guest satisfaction, operational efficiency, and profitability across various hotel properties. This role demands strong leadership skills, a comprehensive understanding of hotel management, and a proven ability to drive performance. Your key responsibilities will include developing and implementing operational strategies, managing budgets, overseeing staff training and development, and ensuring compliance with health and safety regulations. You will work closely with property managers, department heads, and external vendors to maintain service excellence and address operational challenges proactively. The ideal candidate will have a robust background in luxury hospitality management, with a demonstrated history of success in improving guest experiences and operational metrics. You will be adept at analyzing financial reports, identifying areas for cost savings, and implementing revenue-generating initiatives. This position requires exceptional interpersonal and communication skills, as you will be interacting with a diverse range of stakeholders. The ability to lead and motivate a remote team is crucial. We are looking for a strategic thinker with a passion for the hospitality industry and a commitment to delivering outstanding service. This remote role offers a unique opportunity to shape the operational success of our client's ventures without requiring a physical presence at any single property. You will play a vital role in setting standards, driving best practices, and ensuring a seamless guest experience across the board.
Responsibilities:
Responsibilities:
- Develop and implement operational policies and procedures to enhance efficiency and guest satisfaction.
- Oversee daily operations of multiple hotel properties, ensuring high standards are maintained.
- Manage departmental budgets, control costs, and identify opportunities for revenue maximization.
- Lead, train, and motivate hotel staff and management teams.
- Monitor guest feedback and implement strategies to improve service quality.
- Ensure compliance with all health, safety, and legal regulations.
- Collaborate with sales and marketing teams to drive business growth.
- Manage relationships with vendors and suppliers.
- Analyze operational performance data and provide regular reports to senior management.
- Resolve operational issues and customer complaints promptly and effectively.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 8 years of experience in hotel operations management, with significant experience in a senior leadership role.
- Proven track record of improving operational efficiency and guest satisfaction.
- Strong financial acumen and experience with budget management.
- Excellent leadership, communication, and interpersonal skills.
- Demonstrated ability to manage and motivate remote teams.
- In-depth knowledge of hotel operations, front desk, housekeeping, F&B, and maintenance.
- Experience with hotel management software systems.
- Ability to analyze data and make informed decisions.
- Passion for delivering exceptional customer service.
This advertiser has chosen not to accept applicants from your region.
4
Senior Luxury Hotel Experience Manager
00100 Abothuguchi West
KES4500000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client, a premier hospitality group, is seeking a highly motivated and experienced Senior Luxury Hotel Experience Manager to lead and enhance guest satisfaction across their portfolio. This is a fully remote position, offering the flexibility to work from anywhere while maintaining a strategic oversight of our client's hotel operations. You will be instrumental in shaping the guest journey, ensuring seamless service delivery, and cultivating a culture of excellence. The ideal candidate possesses a deep understanding of the luxury hospitality sector and a proven track record in delivering exceptional guest experiences. Your responsibilities will include developing and implementing innovative guest service strategies, analyzing feedback to identify areas for improvement, and training on-site teams to uphold the highest standards of service. You will also collaborate with marketing and operations departments to align guest experience initiatives with overall business objectives. This role requires exceptional leadership, communication, and problem-solving skills, with the ability to influence stakeholders at all levels. A passion for creating memorable moments and a keen eye for detail are essential. You will be responsible for monitoring online reviews and responding to guest inquiries and concerns in a timely and professional manner. This role demands a proactive approach to anticipating guest needs and exceeding expectations. You will also be involved in developing and managing departmental budgets related to guest experience initiatives. The ability to adapt to a dynamic and fast-paced environment is crucial. You will leverage technology to enhance guest services and streamline operations, ensuring a consistently high level of service delivery. The successful candidate will be a strategic thinker, capable of identifying trends and opportunities within the hospitality industry to drive continuous improvement. Your expertise will be vital in maintaining and elevating our client's reputation for unparalleled guest satisfaction. This remote role requires a self-disciplined individual who can manage their time effectively and maintain strong communication channels with teams globally. The focus is on driving results through innovative thinking and a commitment to service excellence. Successful candidates will demonstrate strong analytical skills and a data-driven approach to decision-making, ensuring all initiatives are measurable and impactful. The ability to foster strong relationships with diverse teams, irrespective of geographical location, is a key requirement for this role. Ultimately, you will be the champion of the guest experience, ensuring every interaction reflects our client's commitment to luxury and quality.
Location: While this is a remote role, your strategic focus will encompass operations globally, with a particular emphasis on enhancing guest experiences in regions where our client operates.
Qualifications:
Location: While this is a remote role, your strategic focus will encompass operations globally, with a particular emphasis on enhancing guest experiences in regions where our client operates.
Qualifications:
- Bachelor's degree in Hospitality Management, Business Administration, or a related field. A Master's degree is a plus.
- Minimum of 7-10 years of progressive experience in luxury hotel management, with a significant focus on guest experience and operations.
- Proven experience in a senior leadership role within the hospitality industry.
- Demonstrated ability to develop and implement successful guest service strategies.
- Excellent understanding of hotel operations and luxury market trends.
- Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions.
- Exceptional interpersonal, communication, and presentation skills.
- Proficiency in hotel management software and CRM systems.
- Ability to lead, motivate, and develop teams remotely.
- Fluency in English is required; additional languages are a plus.
- Must be highly organized, detail-oriented, and able to manage multiple priorities effectively.
This advertiser has chosen not to accept applicants from your region.
5
Remote Hotel Revenue Manager
00200 Ngong
KES170000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client is seeking a strategic and analytical Remote Hotel Revenue Manager to maximize revenue and profitability for their properties. This role requires a deep understanding of market dynamics, pricing strategies, and demand forecasting within the hospitality sector. As a fully remote position, you will leverage data analysis to optimize room rates, manage inventory, and implement effective revenue management strategies across multiple locations. Your ability to work independently and collaborate virtually with operational teams will be critical.
Key Responsibilities:
Qualifications:
This is a pivotal fully remote position for a driven revenue professional based in the vicinity of Ruiru, Kiambu, KE . You will play a key role in optimizing financial performance for our client's hospitality portfolio. If you are a strategic revenue manager with a passion for data-driven decision-making and excel in a virtual environment, we encourage you to apply.
Key Responsibilities:
- Develop and implement dynamic pricing strategies to maximize room revenue and occupancy rates.
- Conduct thorough market analysis and demand forecasting to identify opportunities and risks.
- Manage inventory and distribution channels to ensure optimal availability and visibility.
- Collaborate with sales, marketing, and operations teams to align revenue strategies with overall business objectives.
- Monitor competitor pricing and market trends, adjusting strategies accordingly.
- Prepare regular reports on revenue performance, key performance indicators (KPIs), and forecast updates.
- Utilize revenue management systems and other analytical tools to drive data-informed decisions.
- Identify opportunities for upselling and cross-selling to enhance guest spending.
- Develop and manage promotional offers and packages.
- Ensure consistency in revenue management practices across all managed properties.
- Provide training and guidance on revenue management principles to hotel staff remotely.
- Analyze the impact of marketing campaigns and operational changes on revenue.
Qualifications:
- Bachelor's degree in Hospitality Management, Business Administration, Economics, or a related field.
- Minimum of 4-6 years of experience in revenue management within the hotel industry.
- Proven track record of successfully increasing revenue and profitability through effective pricing and inventory strategies.
- Strong analytical, quantitative, and problem-solving skills.
- Proficiency in revenue management software (e.g., IDeaS, Duetto) and GDS systems.
- Excellent understanding of market segmentation, forecasting techniques, and distribution channels.
- Strong communication, negotiation, and interpersonal skills.
- Ability to work independently, manage multiple properties, and meet deadlines in a remote work environment.
- Detail-oriented and highly organized.
- Experience with hotel operations is a plus.
This is a pivotal fully remote position for a driven revenue professional based in the vicinity of Ruiru, Kiambu, KE . You will play a key role in optimizing financial performance for our client's hospitality portfolio. If you are a strategic revenue manager with a passion for data-driven decision-making and excel in a virtual environment, we encourage you to apply.
This advertiser has chosen not to accept applicants from your region.
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6
Senior Hotel Operations Manager
50200 Tuwan
KES270000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client is seeking a seasoned and dynamic Senior Hotel Operations Manager to oversee the operational excellence of their establishments. This is a fully remote position, allowing you to manage and strategize from anywhere while ensuring the highest standards of guest experience and operational efficiency. You will be responsible for leading various hotel departments, including front desk, housekeeping, food and beverage, and maintenance, to deliver exceptional service and achieve financial objectives. The role requires a proactive approach, strong leadership skills, and a comprehensive understanding of the hospitality industry.
Key Responsibilities:
The ideal candidate will have a degree in Hospitality Management, Business Administration, or a related field, with a minimum of 8 years of progressive experience in hotel operations management. Proven experience in leading diverse teams and managing multiple departments is essential. Exceptional customer service skills, strong financial acumen, and a thorough understanding of hotel operations software are required. The ability to strategize, make sound decisions, and excel in a remote work environment is crucial. Excellent communication and interpersonal skills are vital for managing relationships with staff, guests, and stakeholders. This remote opportunity, with its contextual reference to **Bungoma, Bungoma, KE**, is perfect for an experienced leader ready to drive excellence in hospitality.
Key Responsibilities:
- Oversee and direct the day-to-day operations of multiple hotel properties, ensuring all standards are met and exceeded.
- Develop and implement strategic plans to improve guest satisfaction, operational efficiency, and profitability.
- Manage and lead department heads, providing guidance, training, and performance management.
- Ensure compliance with all health, safety, and sanitation regulations.
- Control and manage departmental budgets, including labor costs, supplies, and revenue generation.
- Monitor and analyze operational performance metrics, identifying areas for improvement and implementing corrective actions.
- Develop and maintain strong relationships with guests, addressing any concerns or feedback promptly and professionally.
- Implement and oversee revenue management strategies to maximize occupancy and average daily rate (ADR).
- Collaborate with marketing and sales teams to develop promotional activities and increase bookings.
- Ensure effective inventory management for all operational supplies and F&B stock.
- Stay updated on industry trends and best practices to maintain a competitive edge.
- Conduct regular property inspections and identify maintenance or operational issues.
The ideal candidate will have a degree in Hospitality Management, Business Administration, or a related field, with a minimum of 8 years of progressive experience in hotel operations management. Proven experience in leading diverse teams and managing multiple departments is essential. Exceptional customer service skills, strong financial acumen, and a thorough understanding of hotel operations software are required. The ability to strategize, make sound decisions, and excel in a remote work environment is crucial. Excellent communication and interpersonal skills are vital for managing relationships with staff, guests, and stakeholders. This remote opportunity, with its contextual reference to **Bungoma, Bungoma, KE**, is perfect for an experienced leader ready to drive excellence in hospitality.
This advertiser has chosen not to accept applicants from your region.
7
Senior Hospitality & Tourism Business Development Manager - Remote
00500 Ongata Rongai, Rift Valley
KES90000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client is seeking a dynamic and results-driven Senior Hospitality & Tourism Business Development Manager to join their fully remote team. This strategic position is responsible for identifying and capitalizing on new business opportunities within the hospitality and tourism sectors. You will leverage your extensive industry knowledge and strong network to forge partnerships, expand market reach, and drive revenue growth. As a remote professional, you will operate independently, conducting market research, developing strategic sales plans, and managing client relationships through virtual channels. Your core responsibilities will include prospecting potential clients, negotiating contracts, and developing tailored solutions that meet the unique needs of hospitality businesses. You will analyze market trends, competitive landscapes, and customer demands to identify areas for strategic development. The ideal candidate will possess exceptional communication, negotiation, and presentation skills, with a proven ability to build rapport and influence decision-makers. A deep understanding of the hospitality and tourism industry, including market dynamics, operational challenges, and emerging trends, is essential. Strong analytical skills are required to evaluate business opportunities and forecast revenue potential. This role demands a proactive, self-motivated individual with excellent organizational and time management abilities, capable of thriving in a highly autonomous and remote work environment. Join our client and play a key role in shaping the future of their presence in the hospitality and tourism market, driving significant growth and success from anywhere.
Responsibilities:
Responsibilities:
- Identify and pursue new business opportunities within the hospitality and tourism sectors.
- Develop and implement strategic sales and business development plans.
- Build and maintain strong relationships with key clients, partners, and stakeholders.
- Negotiate and close deals, including contracts and service agreements.
- Conduct market research and analysis to identify trends and competitive advantages.
- Develop customized proposals and presentations to showcase company offerings.
- Represent the company at virtual industry events and networking opportunities.
- Collaborate with internal teams to ensure seamless service delivery to new clients.
- Track and report on sales performance, pipeline, and market intelligence.
- Stay abreast of the latest innovations and best practices in the hospitality and tourism industry.
- Bachelor's degree in Business Administration, Marketing, Hospitality Management, or a related field.
- Minimum of 7 years of experience in business development, sales, or account management within the hospitality or tourism industry.
- Proven track record of exceeding sales targets and driving revenue growth.
- Extensive network of contacts within the hospitality and tourism sectors.
- Exceptional negotiation, communication, and presentation skills.
- Strong analytical and strategic planning abilities.
- Proficiency in CRM software and sales enablement tools.
- Ability to work independently, manage a remote territory, and prioritize effectively.
- Demonstrated understanding of market dynamics and customer needs in the industry.
- Passion for travel and a deep appreciation for the hospitality experience.
This advertiser has chosen not to accept applicants from your region.
8
Boutique Hotel General Manager
40200 Tuwan
KES120000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client, a prestigious boutique hotel brand, is looking for an exceptional and visionary General Manager to lead their operations. This is a remote-first position, empowering you to manage from any location while overseeing the strategic direction and guest experience of our properties. You will be responsible for driving revenue, optimizing operational efficiency, and ensuring the highest standards of service delivery. Key responsibilities include developing and implementing strategic business plans, managing budgets, overseeing human resources, and maintaining strong relationships with suppliers and local communities. This role demands a deep understanding of the hospitality industry, a passion for creating memorable guest experiences, and a proven ability to lead and inspire a diverse team. You will champion innovation, foster a positive work environment, and ensure compliance with all industry regulations and company policies. A significant part of this role involves remote leadership, utilizing technology to connect with on-site teams, monitor performance, and implement quality control measures. The ideal candidate will have a strong background in hotel management, luxury hospitality, and exceptional leadership qualities. Experience in marketing, sales, and financial management within the hospitality sector is crucial. You should be adept at crisis management, possess excellent communication and interpersonal skills, and demonstrate a keen eye for detail. A bachelor's degree in Hospitality Management, Business Administration, or a related field is required, with a master's degree being a plus. A minimum of 7 years of progressive experience in hotel management, with at least 3 years in a General Manager or senior leadership role, is essential. This position supports hotel operations that are part of our portfolio, including those located inKitale, Trans-Nzoia, KE .
This advertiser has chosen not to accept applicants from your region.
9