154 Hilton Worldwide jobs in Kenya

• Develop and execute dynamic pricing strategies to maximize room revenue and occupancy.
• Conduct market analysis, competitor research, and demand forecasting.
• Manage room inventory and availability across all distribution channels.
• Optimize pricing and promotions to drive bookings and profitability.
• Collaborate with hotel management to align revenue strategies with business goals.
• Utilize revenue management systems (RMS) and property management systems (PMS).
• Monitor key performance indicators (KPIs) and prepare performance reports.
• Identify opportunities for new revenue streams and strategic partnerships.
• Provide insights and recommendations to improve overall hotel performance.
• Stay updated on industry trends and best practices in revenue management.

• Bachelor's degree in Hospitality Management, Business Administration, Economics, or a related field.
• Minimum of 3 years of experience in hotel revenue management or a similar analytical role.
• Strong understanding of revenue management principles and practices.
• Proficiency with RMS and PMS software (e.g., Opera, IDeaS, Duetto).
• Excellent analytical, forecasting, and problem-solving skills.
• Advanced proficiency in Microsoft Excel.
• Strong understanding of the travel and hospitality market.
• Excellent communication and presentation skills.
• Ability to work independently and manage tasks effectively in a remote setting.
• Detail-oriented with a focus on driving results.

• Develop and execute dynamic pricing strategies for hotel rooms.
• Forecast demand and manage inventory across various distribution channels.
• Conduct market analysis, competitor benchmarking, and performance evaluations.
• Identify opportunities to increase revenue and optimize occupancy rates.
• Collaborate with hotel management and sales teams to align strategies.
• Prepare regular reports on revenue performance and market trends.
• Implement promotional offers and manage package deals.
• Utilize revenue management systems and data analytics tools effectively.
• Stay informed about industry trends and best practices in revenue management.
• Present findings and recommendations to stakeholders.

• Bachelor's degree in Hospitality Management, Business Administration, Economics, or a related field.
• Minimum of 5 years of experience in hotel revenue management or a similar analytical role.
• Proven track record of successfully increasing room revenue and profitability.
• In-depth knowledge of revenue management principles and practices.
• Proficiency in using hotel property management systems (PMS) and revenue management software (e.g., IDeaS, Duetto, Delphi).
• Strong analytical and quantitative skills, with the ability to interpret complex data.
• Excellent understanding of market dynamics and competitive analysis.
• Proficient in Microsoft Excel and other data analysis tools.
• Strong communication, presentation, and interpersonal skills.
• Ability to work effectively in a hybrid environment and manage time efficiently.

• Analyze market trends, competitor activities, and demand forecasts to set optimal pricing strategies.
• Manage room inventory and distribution channels to maximize occupancy and revenue.
• Develop and implement dynamic pricing and promotional offers.
• Monitor booking pace and adjust strategies in response to market changes.
• Collaborate remotely with hotel General Managers and Sales teams to align on revenue goals.
• Prepare detailed reports on revenue performance, market share, and key performance indicators (KPIs).
• Identify opportunities for revenue growth and cost optimization.
• Utilize revenue management systems and analytical tools effectively.
• Stay informed about industry best practices and emerging revenue management techniques.

• Bachelor's degree in Hospitality Management, Business Administration, Economics, or a related field.
• Minimum of 3-5 years of experience in hotel revenue management or a similar analytical role.
• Strong understanding of revenue management principles, forecasting, and pricing strategies.
• Proficiency in using hotel property management systems (PMS) and revenue management software (e.g., IDeaS, Duetto).
• Advanced analytical skills with proficiency in Excel and data visualization tools.
• Excellent communication, presentation, and interpersonal skills for remote collaboration.
• Ability to work independently, manage time effectively, and meet deadlines.
• A results-oriented approach with a focus on maximizing profitability.
• Experience in a remote work setting is highly desirable.

• Analyzing market trends, competitor pricing, and customer demand to forecast occupancy and revenue.
• Developing dynamic pricing strategies across all distribution channels to optimize room rates and availability.
• Managing and forecasting room inventory to ensure optimal availability and profitability.
• Collaborating virtually with hotel managers and sales teams to align revenue strategies with sales and marketing efforts.
• Utilizing revenue management systems and tools to track performance, identify opportunities, and generate insightful reports.
• Implementing promotional strategies and package offers to drive incremental revenue during periods of lower demand.
• Monitoring and analyzing the effectiveness of implemented strategies, making adjustments as needed to achieve revenue targets.
• Providing data-driven recommendations to hotel leadership on pricing, inventory controls, and market positioning.
• Preparing regular performance reports and presentations for senior management, highlighting key metrics and insights.
• Staying informed about the latest trends and best practices in revenue management and the hospitality industry.

Company Description

Plumbisimo is a trusted plumbing company dedicated to providing high-quality plumbing and heating services for residential and commercial clients. With a team of fully qualified and experienced engineers, Plumbisimo specializes in everything from emergency repairs and leak detection to full bathroom installations and central heating systems.

Known for its reliability, transparency, and commitment to customer satisfaction, Plumbisimo combines advanced tools with expert knowledge to deliver fast, efficient, and cost-effective solutions. Whether it's a minor fix or a major plumbing project, Plumbisimo is the go-to partner for dependable, professional service.

Role Description

Based on a self-employed/contractor basis with a long-lasting working relationship. We are seeking a friendly, organized, and detail-oriented Customer Service Representative (CSR) to join our dynamic plumbing service team. As the first point of contact for our customers, the CSR plays a crucial role in creating a positive first impression, coordinating service calls, and ensuring smooth communication between customers and technicians.

Qualifications

• 1+ year of customer service experience (preferably in plumbing, HVAC, or home services)
• Strong phone etiquette and excellent verbal and written communication skills
• Demonstrated experience in enhancing customer satisfaction and delivering exceptional service
• Solid understanding of customer support principles and customer experience best practices
• Familiarity with service dispatching software (e.g., Joblogic) is a plus – training will be provided
• Basic computer proficiency, including email, data entry, and scheduling tools
• Strong problem-solving abilities and keen attention to detail
• Ability to multitask and remain calm under pressure in a fast-paced environment
• Excellent interpersonal skills and the ability to work well within a team
• Previous experience in a similar customer service or dispatch role is beneficial

Key Responsibilities
:

Customer Communication

• Great Internet connection

• Answer incoming calls professionally and courteously

• Adequate response time for emails, messages

• Adequate response time for calls – call back immediately

• Calls, Email, SMS. Whats-app

• CRM (Customer Relationship Management) software

• Provide information about plumbing services, pricing, and appointment availability

• Handle customer inquiries, complaints, and requests with patience and professionalism

• Make outbound calls to confirm appointments, follow up on services, or reschedule jobs

Scheduling & Coordination

• Schedule service calls and dispatch technicians using service software

• Coordinate with the field team to ensure efficient job routing and timely service

• Adjust schedules for emergency jobs or cancellations

Administrative Duties

• Maintain accurate customer records and service history in the CRM system

• Prepare and send estimates, invoices, and job notes when needed

• Collect and process payments or deposits via App

• Assist with office tasks and reporting as needed

• Assist with marking tasks

Work Environment:

• Work from home

What We Offer:

• Overtime and extra pay

Company Description

Jibu Lavington is a water purification organization that provides clean and purified water to different clients within the region of Lavington.

Role Description

This is a full-time on-site role for a Customer Service specialist at Jibu Lavington located along Ngong Road opposite Posta in Nairobi County, Kenya. Working hours will be between 8.30am to 8.00pm from Monday to Saturday.

Salary : 25,000Ksh per month

They will be required to :

• Receive calls from customers requiring delivery services.
• Use a POS system to manage customer orders.
• Phone call follow up on customer reception of order and payments made.
• Providing excellent service to clients who come physically for their own products.
• Following up customers for feedback on improvement of services.
• Managing customer inquiries and concerns.

Qualifications

• Experience in Customer service roles/Front office roles for over 3 years is required
• Phone Etiquette, Customer Service, and Communication skills
• Excellent interpersonal and organizational skills
• Ability to multitask and prioritize tasks efficiently
• Excellent verbal and written communication skills