101 Gym Staff jobs in Kenya
Hybrid Fitness Instructor
01000 Makongeni
KES2000 class
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Our client is seeking a dynamic and motivational Hybrid Fitness Instructor to lead engaging group fitness classes and potentially offer some online sessions. This role offers a flexible arrangement, combining in-person instruction with remote or online components. You will be responsible for planning, choreographing, and delivering high-energy fitness classes that cater to various fitness levels and interests. Responsibilities include creating a positive and inclusive atmosphere for participants, demonstrating proper exercise techniques, and providing modifications to ensure safety and effectiveness. You will also be expected to stay current with fitness trends and continuously develop new class formats. For the remote/online component, you may be involved in live-streamed classes or pre-recorded workout content creation. The ideal candidate possesses strong leadership skills, a passion for health and wellness, and excellent communication abilities. You must be certified by a recognized fitness organization (e.g., ACE, NASM, AFAA) and hold current CPR/AED certification. Experience in multiple fitness modalities (e.g., yoga, HIIT, strength training, dance) is a significant advantage. The ability to motivate individuals and foster a sense of community is crucial. You should be comfortable teaching in both physical and virtual environments. Organizational skills and the ability to manage your schedule effectively are important. Join our client's team and inspire others to achieve their fitness goals.
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Virtual Fitness Instructor
10100 Nyeri Town
KES30000 month
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Our client, a leading provider of online wellness and fitness experiences, is seeking passionate and certified Virtual Fitness Instructors to join their fully remote team. This role offers an exceptional opportunity to inspire and motivate clients worldwide through engaging live and pre-recorded fitness classes. If you have a knack for creating energetic virtual environments and a desire to make a positive impact on people's health and well-being, this is the perfect fit. As a remote-first organization, we prioritize flexibility and work-life balance for our instructors.
Responsibilities:
Qualifications:
Responsibilities:
- Lead and instruct high-quality fitness classes virtually via live streaming platforms.
- Develop creative and effective workout routines tailored to various fitness levels and preferences, including strength training, cardio, yoga, and HIIT.
- Create engaging and motivating class environments that foster client participation and adherence.
- Provide clear verbal and visual cues to guide participants through exercises, ensuring proper form and technique.
- Offer modifications and regressions for exercises to accommodate different abilities and limitations.
- Build rapport and connection with clients, fostering a supportive and encouraging online community.
- Stay current with fitness industry trends, research, and best practices.
- Respond to client inquiries and provide personalized feedback and guidance on their fitness journey.
- Collaborate with the content creation team to develop new class formats and programming.
- Maintain a professional and positive attitude, representing the brand with enthusiasm.
Qualifications:
- Certification from a recognized fitness organization (e.g., ACE, NASM, AFFA) is mandatory.
- Proven experience (2+ years) as a fitness instructor, with demonstrable success in leading group fitness classes.
- Exceptional communication, motivational, and interpersonal skills.
- Proficiency in using virtual meeting and streaming platforms (e.g., Zoom, YouTube Live, specialized fitness platforms).
- A strong understanding of anatomy, physiology, and exercise science.
- Ability to design and lead diverse fitness programs for different audiences.
- A high level of energy, enthusiasm, and a passion for health and wellness.
- Excellent time management and organizational skills to manage class schedules effectively.
- Reliable high-speed internet connection and a suitable home workspace.
- A proactive approach to client engagement and community building.
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1
Virtual Fitness Instructor & Program Designer
80200 Nairobi, Nairobi
KES5000 session
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Our client is seeking a dynamic and certified Virtual Fitness Instructor and Program Designer to join their fully remote wellness team. This role is perfect for a passionate fitness professional looking to leverage technology to reach clients globally. You will be responsible for designing personalized and group fitness programs, delivering live virtual training sessions, and creating on-demand workout content. Your expertise should cover a range of fitness disciplines, ensuring variety and engagement for clients of all levels. As a remote-first team member, you will utilize video conferencing platforms to conduct classes, provide real-time feedback, and build a strong rapport with participants. Key responsibilities include developing progressive workout plans, monitoring client progress, offering motivational support, and staying updated on fitness trends and safety protocols. You must possess excellent communication skills, a high level of energy, and the ability to adapt instruction to a virtual environment. Certification from a recognized fitness organization (e.g., ACE, NASM, ACSM) and a proven track record in fitness instruction are essential. Experience with online fitness platforms and a background in program design are highly valued. This position offers unparalleled flexibility, allowing you to set your own schedule and work from anywhere. We are searching for an innovative individual who is dedicated to promoting health and wellness through engaging and effective virtual fitness experiences. Join our client and be a part of a growing community that’s making fitness accessible and enjoyable for everyone, from your home studio.
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Senior Fitness Instructor & Wellness Coach
00100 Abothuguchi West
KES80000 Annually
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Our client, a premier leisure and sports facility in the heart of Nairobi, Nairobi , is seeking a highly motivated and experienced Senior Fitness Instructor & Wellness Coach to join their dynamic team. This role is pivotal in delivering exceptional fitness programs and personalized wellness guidance to a diverse clientele, ranging from elite athletes to individuals seeking general health improvement. You will be responsible for designing and implementing comprehensive training plans, conducting group fitness classes, and providing one-on-one coaching sessions. Key responsibilities include assessing client fitness levels, setting achievable goals, and monitoring progress to ensure client satisfaction and results. The ideal candidate will possess a deep understanding of exercise physiology, biomechanics, and nutrition, coupled with strong communication and interpersonal skills. You will also be involved in creating a welcoming and motivating atmosphere within the fitness center, potentially leading workshops on health and wellness topics. This position requires a proactive approach to staying updated with the latest fitness trends and methodologies, and contributing to the continuous improvement of our client's offerings. A Bachelor's degree in Kinesiology, Sports Science, or a related field is preferred, along with at least 5 years of hands-on experience in a similar capacity. Certifications from reputable fitness organizations are a must. Join us and make a significant impact on the well-being of our community in Nairobi, Nairobi .
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3
Customer Service Representative
60400 Meru , Eastern
KES45000 Annually
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Our client is looking for a dedicated and empathetic Customer Service Representative to join their fully remote support team. This role is essential for providing exceptional assistance and building positive relationships with our valued customers. You will be the primary point of contact, handling inquiries, resolving issues, and offering support through various communication channels, including phone, email, and chat. Your responsibilities will include addressing customer questions about products and services, processing orders, managing complaints, and providing information on company policies. We are seeking individuals with excellent communication skills, patience, and a strong ability to listen and understand customer needs. Proficiency in using customer relationship management (CRM) software and other support tools is essential. The ability to work independently, manage time effectively, and maintain a positive attitude while dealing with challenging situations in a remote environment is crucial. You will be expected to provide accurate and timely information, troubleshoot problems, and ensure customer satisfaction. This position offers a fantastic opportunity to develop your customer service skills and contribute to a positive customer experience, all from the comfort of your own home. Join a supportive team environment where your efforts directly impact customer loyalty and company reputation.
Responsibilities:
Responsibilities:
- Respond promptly and professionally to customer inquiries via phone, email, and chat.
- Provide accurate information about products, services, and company policies.
- Resolve customer complaints and issues efficiently and effectively.
- Process customer orders, returns, and exchanges.
- Maintain customer records by updating account information in the CRM system.
- Identify and escalate priority issues to the appropriate departments.
- Gather customer feedback and share insights with the team for service improvement.
- Adhere to company service standards and quality guidelines.
- Manage time effectively to meet service level agreements (SLAs).
- Contribute to a positive and collaborative team environment.
- High school diploma or equivalent; Associate's or Bachelor's degree preferred.
- Proven experience in customer service or a similar role.
- Excellent verbal and written communication skills.
- Strong active listening and problem-solving abilities.
- Proficiency with CRM software and common office applications.
- Ability to multitask and manage time effectively in a remote setting.
- Patience, empathy, and a customer-centric approach.
- Ability to remain calm and professional under pressure.
- Strong interpersonal skills and a team-player attitude.
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4
Customer Service Representative
80100 Nairobi, Nairobi
KES30000 month
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Our client is looking for an enthusiastic and dedicated Customer Service Representative to join their vibrant team in **Malindi, Kilifi, KE**. This hybrid role provides the flexibility to work both remotely and from our client's local office. The ideal candidate will be the primary point of contact for customers, handling inquiries, resolving issues, and ensuring a positive customer experience. Key responsibilities include answering customer calls, responding to emails and live chat messages, processing orders, and providing product or service information. You will be expected to identify and escalate customer needs to appropriate departments, follow communication procedures, guidelines, and policies, and meet customer service metrics. Excellent communication, active listening, and problem-solving skills are essential. The ability to remain calm and professional, especially during challenging interactions, is paramount. We are seeking individuals with a friendly demeanor, a strong work ethic, and a genuine desire to help customers. Previous experience in a customer service or client-facing role is preferred. Familiarity with CRM systems and customer support software is a plus. A high school diploma or equivalent is required, with some college coursework being an advantage. You should be comfortable working independently in a remote capacity and also collaborating effectively with colleagues in the office. This is a great opportunity to contribute to customer satisfaction and be part of a supportive team environment, ensuring our client's customers feel valued and supported.
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5
Customer Service Representative
00901 Abothuguchi West
KES45000 Annually
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Our client is seeking a proactive and customer-focused Customer Service Representative to join their support team. This role involves handling customer inquiries, resolving issues, and ensuring a positive customer experience. As a hybrid position, you will have the flexibility to work both remotely and from our office located in **Ruiru, Kiambu, KE**, allowing for a blend of focused independent work and collaborative team engagement.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Provide information about products and services, addressing customer needs and concerns.
- Troubleshoot and resolve customer issues efficiently and effectively.
- Process orders, returns, and exchanges accurately.
- Maintain detailed records of customer interactions and transactions.
- Escalate complex issues to the appropriate departments when necessary.
- Gather customer feedback to help improve services and products.
- Adhere to company policies and procedures in all customer interactions.
- Collaborate with team members to share best practices and improve service quality.
- Meet individual and team performance targets for customer satisfaction and response times.
Qualifications:
- Previous experience in customer service or a related role.
- Excellent communication and interpersonal skills.
- Strong problem-solving and conflict-resolution abilities.
- Proficiency in using customer relationship management (CRM) software.
- Ability to multitask and manage time effectively.
- A patient and empathetic approach to customer interactions.
- Comfortable working in both remote and office environments.
- High school diploma or equivalent; further education is a plus.
- Basic computer proficiency.
- Ability to learn quickly and adapt to new systems.
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Customer Service Lead
00102 Gathiruini
KES60000 Annually
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Our client, a fast-growing online retailer, is seeking a dedicated and experienced Customer Service Lead to manage their fully remote customer support team. This pivotal role involves overseeing day-to-day operations, ensuring exceptional customer experiences, and mentoring a team of customer service representatives. The ideal candidate is passionate about customer satisfaction, possesses strong leadership qualities, and excels in a remote team environment. You will be responsible for implementing best practices, resolving complex customer issues, and contributing to the continuous improvement of customer service processes.
Key Responsibilities:
This is a fully remote opportunity, requiring excellent communication skills, strong problem-solving abilities, and the capacity to manage and motivate a team virtually. Candidates should have a proven track record in customer service management, preferably within an e-commerce or retail environment. A passion for customer advocacy and a commitment to delivering outstanding service are essential. Proficiency in customer relationship management (CRM) software and a comfort level with remote work tools are required. This role offers the chance to lead a dedicated team and significantly impact customer satisfaction for a thriving business, all from the convenience of your home office.
Key Responsibilities:
- Lead, coach, and motivate a remote team of customer service representatives to achieve performance goals.
- Manage the daily operations of the customer service department, ensuring efficient and effective issue resolution.
- Develop and implement customer service policies and procedures to enhance the customer experience.
- Handle escalated customer inquiries and complaints, providing timely and satisfactory resolutions.
- Monitor customer service metrics and KPIs, identifying areas for improvement and implementing corrective actions.
- Train new team members on products, services, and customer service best practices.
- Maintain a deep understanding of company products and services to provide accurate information to customers.
- Gather customer feedback and insights to inform product development and service improvements.
- Ensure adherence to quality standards and company protocols in all customer interactions.
- Utilize CRM systems and other tools to track customer interactions and manage service requests.
- Foster a positive and supportive team culture within the remote work environment.
This is a fully remote opportunity, requiring excellent communication skills, strong problem-solving abilities, and the capacity to manage and motivate a team virtually. Candidates should have a proven track record in customer service management, preferably within an e-commerce or retail environment. A passion for customer advocacy and a commitment to delivering outstanding service are essential. Proficiency in customer relationship management (CRM) software and a comfort level with remote work tools are required. This role offers the chance to lead a dedicated team and significantly impact customer satisfaction for a thriving business, all from the convenience of your home office.
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7
Customer Service Representative
60200 Meru , Eastern
KES360000 Annually
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Our client is seeking dedicated and customer-focused individuals to join their team as Customer Service Representatives at their Meru office. In this role, you will be the primary point of contact for customers, providing exceptional support and resolving inquiries efficiently. You will handle a variety of customer interactions through phone, email, and potentially in-person channels, ensuring a positive experience.
Key Responsibilities:
Key Responsibilities:
- Respond to customer inquiries and provide information about products and services in a timely and accurate manner.
- Resolve customer complaints and issues with professionalism and empathy, escalating complex problems as needed.
- Process orders, requests, and account updates accurately.
- Maintain customer records and update account information in the CRM system.
- Identify customer needs and provide solutions that meet their expectations.
- Build rapport and foster positive relationships with customers.
- Adhere to company policies and procedures in all customer interactions.
- Collaborate with team members to share knowledge and best practices.
- Meet individual and team performance goals related to customer satisfaction and response times.
- Handle customer feedback and provide insights to management for service improvement.
- High school diploma or equivalent; a degree in a related field is a plus.
- Proven experience in customer service or a related client-facing role.
- Excellent verbal and written communication skills.
- Strong active listening and problem-solving abilities.
- Proficiency in using computer systems, including CRM software and Microsoft Office Suite.
- Ability to remain calm and professional under pressure.
- Patience and empathy when dealing with customer issues.
- Strong organizational skills and attention to detail.
- Ability to work effectively as part of a team in an office environment.
- A genuine desire to help customers and provide exceptional service.
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8
Customer Service Representative
20117 Mwembe
KES40000 month
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Our client is looking for a friendly and efficient Customer Service Representative to join their team in **Nakuru, Nakuru, KE**. This role involves interacting with customers, providing information, resolving queries, and ensuring a positive customer experience across various communication channels, including phone, email, and chat. You will be responsible for handling customer inquiries, troubleshooting issues, and processing orders or requests accurately and promptly. Maintaining detailed records of customer interactions and transactions is crucial. The ideal candidate will possess excellent communication and interpersonal skills, with a patient and professional demeanor. Strong problem-solving abilities and the capacity to remain calm and composed under pressure are essential. Proficiency in using customer relationship management (CRM) software and other relevant tools is expected. You should have a good understanding of the company's products and services to effectively assist customers. This position offers a hybrid work model, providing a balance between in-office collaboration and remote flexibility. A secondary school leaving certificate is a minimum requirement, with additional training or certification in customer service being an advantage. Previous experience in a customer service role is highly preferred. Our client values customer satisfaction and is committed to providing exceptional support. Join us and be a key part of a team dedicated to exceeding customer expectations.
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