110 German Speaker jobs in Kenya
Remote Bilingual Customer Support Specialist
90100 Mumbuni
KES70000 Annually
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Job Description
Our client is looking for a highly motivated and customer-centric Bilingual Customer Support Specialist to join their fully remote team. In this role, you will be the primary point of contact for customers, providing exceptional support via phone, email, and chat. You will handle a wide range of inquiries, troubleshoot technical issues, process orders, and resolve customer complaints with empathy and efficiency. Fluency in both English and (Specify Second Language - e.g., Swahili) is essential for this position, enabling you to cater to a diverse customer base. You will be expected to maintain a high level of customer satisfaction by offering personalized solutions and timely responses. The ideal candidate thrives in a fast-paced environment, possesses excellent communication and interpersonal skills, and has a genuine passion for helping others. Strong problem-solving abilities and the capacity to multitask are key to success. You will work with a supportive and collaborative remote team, utilizing state-of-the-art customer relationship management (CRM) software and communication tools. Regular training and performance feedback will be provided to ensure continuous growth and development. This role offers the flexibility of working from home, eliminating commute times and allowing for a better work-life balance. You will be responsible for documenting customer interactions accurately and comprehensively in our CRM system. Attention to detail is crucial for maintaining data integrity. We are seeking individuals who are proactive, resilient, and committed to delivering outstanding customer experiences. A stable internet connection and a dedicated workspace are required to perform the duties effectively. If you are a skilled communicator, proficient in both English and (Second Language), and eager to contribute to a positive customer journey from the comfort of your home, we encourage you to apply.
Responsibilities:
Qualifications:
Responsibilities:
- Provide exceptional customer support through various channels (phone, email, chat) in English and (Second Language).
- Respond to customer inquiries, troubleshoot issues, and provide effective solutions.
- Process customer orders, returns, and exchanges accurately.
- Resolve customer complaints with empathy and professionalism, escalating when necessary.
- Document all customer interactions and feedback in the CRM system.
- Maintain a high level of customer satisfaction by exceeding expectations.
- Collaborate with team members to share best practices and improve service delivery.
- Adhere to company policies and procedures while handling customer requests.
- Identify opportunities to upsell or cross-sell products/services when appropriate.
- Continuously improve product knowledge and customer service skills through training.
Qualifications:
- Fluency in both written and spoken English and (Second Language - e.g., Swahili).
- Proven experience in a customer service or call center environment.
- Excellent communication, interpersonal, and active listening skills.
- Strong problem-solving abilities and the capacity to handle difficult customer situations.
- Proficiency in using CRM software and other customer support tools.
- Ability to multitask, prioritize, and manage time effectively in a remote setting.
- High school diploma or equivalent; further education or certifications are a plus.
- Patience, empathy, and a customer-centric attitude.
- Reliable internet connection and a quiet, dedicated workspace.
- A proactive approach to identifying and resolving customer issues.
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Remote Bilingual Customer Support Specialist
30100 Moiben
KES45000 month
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Our client is seeking a dedicated and customer-focused Bilingual Customer Support Specialist to provide exceptional service to their diverse clientele. This position is fully remote, allowing you to engage with customers from the comfort of your home. You will be the first point of contact for customers, addressing inquiries, resolving issues, and ensuring a positive experience. Key responsibilities include:
- Providing first-line customer support via phone, email, and live chat in both English and (Specify Second Language, e.g., Swahili or French).
- Responding to customer inquiries, troubleshooting problems, and providing accurate information about products and services.
- Resolving customer complaints effectively and efficiently, escalating complex issues when necessary.
- Documenting customer interactions and feedback in the CRM system.
- Guiding customers through product features and troubleshooting steps.
- Identifying and suggesting improvements to customer service processes.
- Maintaining a high level of customer satisfaction and loyalty.
- Adhering to service level agreements (SLAs) for response and resolution times.
- Participating in team meetings and training sessions to enhance product knowledge and service skills.
- Contributing to a positive and supportive team environment.
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1
Remote Bilingual Customer Support Specialist
00100 Abothuguchi West
KES70000 Annually
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Job Description
Our client, a rapidly expanding e-commerce platform, is seeking a dedicated and multilingual Remote Customer Support Specialist to provide exceptional service to their diverse customer base. This fully remote position offers the chance to be the first point of contact for customers, resolving inquiries and ensuring a positive brand experience. You will be responsible for handling customer requests via phone, email, and chat, troubleshooting issues, providing product information, and escalating complex problems to the appropriate teams. The ideal candidate possesses excellent communication skills in both English and at least one other specified language, a patient and empathetic demeanor, and a strong ability to multitask and learn quickly. You will work from your home office, utilizing company-provided software and tools for customer relationship management (CRM), ticketing, and communication.
Responsibilities:
Qualifications:
Responsibilities:
- Respond to customer inquiries and resolve issues promptly and professionally across multiple channels (phone, email, chat).
- Provide accurate product information, technical support, and guidance to customers.
- Troubleshoot and diagnose customer problems, offering effective solutions.
- Maintain customer records and update account information in the CRM system.
- Escalate complex or unresolved issues to senior support staff or relevant departments.
- Adhere to established customer service standards and company policies.
- Identify opportunities to improve the customer experience and provide feedback to management.
- Achieve and exceed key performance indicators (KPIs) such as customer satisfaction, response time, and resolution rate.
- Maintain a high level of product knowledge and company service offerings.
- Contribute to a positive and collaborative team environment.
Qualifications:
- High school diploma or equivalent; a college degree is a plus.
- Proven experience in customer service or a related support role.
- Fluency in English is required. Proficiency in another language (e.g., Swahili, French, Spanish - specify if needed for this job) is a strong asset.
- Excellent verbal and written communication skills.
- Strong active listening and problem-solving abilities.
- Patience, empathy, and a customer-centric attitude.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Proficiency with computer systems, CRM software, and standard office applications.
- Comfortable working independently in a remote setting with a reliable internet connection.
- Previous experience in e-commerce or online retail support is beneficial.
- Candidates residing in or familiar with the Nairobi, Nairobi, KE market are encouraged to apply.
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2
Remote Bilingual Customer Support Agent
30100 Kitale, Rift Valley
KES42000 Annually
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Job Description
Our client is seeking a proficient and customer-focused Remote Bilingual Customer Support Agent to bridge communication gaps and provide outstanding service to our diverse customer base. This is a fully remote position, enabling you to contribute from the comfort of your home office. As a key member of our support team, you will engage with customers in both English and (Specify Second Language, e.g., Swahili, French) to address inquiries, resolve issues, and enhance their overall experience with our products/services. You will be instrumental in maintaining customer loyalty by offering prompt, accurate, and personalized assistance. Your responsibilities will include managing customer interactions across various platforms, diagnosing problems, and guiding customers through solutions.
Responsibilities:
Responsibilities:
- Provide exceptional customer service and technical support to clients in English and (Specify Second Language).
- Respond to customer inquiries promptly and professionally via phone, email, and chat.
- Identify, troubleshoot, and resolve customer issues effectively.
- Escalate complex problems to the appropriate internal teams when necessary.
- Document all customer interactions and resolutions in the CRM system.
- Educate customers on product features, services, and best practices.
- Maintain a high level of customer satisfaction by delivering efficient and courteous support.
- Participate in training sessions to stay updated on product knowledge and support procedures.
- Contribute to team efforts and assist colleagues as needed.
- High school diploma or equivalent; further education or certification is a plus.
- Proven experience in customer service or a related field.
- Fluency in both English and (Specify Second Language) is essential (written and spoken).
- Excellent communication, interpersonal, and problem-solving skills.
- Ability to work independently and manage time effectively in a remote setting.
- Familiarity with CRM software and ticketing systems.
- Strong active listening and empathetic response capabilities.
- Must possess a reliable internet connection and a suitable home office environment.
This advertiser has chosen not to accept applicants from your region.
3
Remote Bilingual Customer Support Specialist
00200 Abothuguchi West
KES60000 Annually
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Job Description
Our client is looking for a dedicated and customer-focused Remote Bilingual Customer Support Specialist to provide exceptional support to their diverse customer base. This fully remote position requires fluency in both English and Swahili. You will be the first point of contact for customers, handling inquiries via phone, email, and chat. Your responsibilities will include troubleshooting technical issues, answering product-related questions, processing requests, and resolving customer complaints in a timely and efficient manner. You will maintain detailed customer records and document all interactions accurately in the CRM system. The goal is to ensure a positive customer experience and foster strong customer loyalty. The ideal candidate will possess outstanding communication and interpersonal skills, with the ability to empathize with customers and clearly explain solutions. Patience, problem-solving abilities, and a customer-centric attitude are essential. Proficiency in using customer support software and a willingness to learn new systems are required. You must be self-motivated, organized, and able to work independently in a remote setting, managing your workload effectively. A high school diploma or equivalent is required; further education or certification in customer service is a plus. A minimum of 2 years of experience in a customer service or technical support role, with demonstrated bilingual proficiency, is necessary. If you are passionate about helping people and thrive in a remote work environment, this is an excellent opportunity for you.
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4
Remote Bilingual Customer Support Agent
01000 Makongeni
KES40000 Annually
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Job Description
We are seeking a fluent and customer-focused Remote Bilingual Customer Support Agent to join our growing team. This role is 100% remote, providing you with the convenience of working from home. You will be the first point of contact for customers, offering support in both English and another specified language. Your primary responsibilities include responding to customer inquiries via phone, email, and chat, resolving issues efficiently, and providing product or service information. You will meticulously log all customer interactions and follow up as necessary to ensure satisfaction. The ideal candidate will possess outstanding verbal and written communication skills in both languages. A friendly, patient, and empathetic demeanor is crucial for delivering excellent customer service. Previous experience in a customer service or call center environment is highly preferred. Familiarity with CRM systems and common communication tools is beneficial. You must be a self-starter, highly organized, and able to manage your time effectively in a remote setting. This role requires a commitment to delivering a positive customer experience and contributing to team success. Your language skills will be vital in assisting customers from diverse backgrounds, including those in and around Thika, Kiambu, KE . This is an ideal opportunity for individuals seeking a flexible, remote customer support role.
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5
Remote Bilingual Customer Support Specialist
20500 Kitale, Rift Valley
KES55000 Annually
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Job Description
Our client, a leading international e-commerce platform, is seeking dedicated and multilingual Remote Customer Support Specialists to join their expanding customer service team. This is a fully remote position, allowing you to assist customers globally from the comfort of your home. You will be the primary point of contact for customers, providing exceptional support via phone, email, and chat. Your core responsibilities will include addressing customer inquiries, resolving product or service issues, processing orders, and managing customer accounts. You will also gather customer feedback and report recurring issues to improve overall customer experience. This role requires fluency in English and at least one other language (e.g., Swahili, French, Spanish, Portuguese – specify if needed). Excellent communication, problem-solving, and active listening skills are essential. You must be patient, empathetic, and dedicated to providing outstanding service. Proficiency in using customer relationship management (CRM) software and helpdesk ticketing systems is a must. The ideal candidate will have a passion for customer service, a strong ability to multitask, and the capacity to learn new products and services quickly. Previous experience in a customer-facing role, particularly in a remote or call center environment, is highly advantageous. You will need a reliable internet connection, a quiet workspace, and a computer capable of handling customer support software. This is a fantastic opportunity to join a dynamic global team, enhance your customer service skills, and contribute to a positive brand reputation, all within a fully remote setup.
Responsibilities:
Responsibilities:
- Provide exceptional customer support via phone, email, and chat in multiple languages.
- Respond promptly and accurately to customer inquiries, issues, and requests.
- Troubleshoot and resolve customer problems efficiently, ensuring customer satisfaction.
- Process orders, returns, and exchanges in a timely manner.
- Maintain accurate customer records and interaction logs within the CRM system.
- Identify and escalate priority issues to the appropriate departments.
- Gather customer feedback and report trends to management to improve services.
- Adhere to company policies and procedures in all customer interactions.
- Fluency in English and at least one additional language (e.g., Swahili, French, Spanish, Portuguese).
- Previous experience in customer service, technical support, or a call center environment.
- Excellent communication, listening, and problem-solving skills.
- Proficiency with CRM software and helpdesk ticketing systems.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Strong empathy and patience when dealing with customers.
- Reliable internet connection and a dedicated, quiet workspace.
- High school diploma or equivalent; further education or certifications are a plus.
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Remote Bilingual Customer Support Specialist (French/English)
20400 Bungoma, Western
KES450000 Annually
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Posted today
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Job Description
Our client, a rapidly expanding e-commerce platform, is seeking a dedicated and fluent Bilingual Customer Support Specialist (French/English) to provide exceptional service to their international customer base in a fully remote capacity. This role is crucial for ensuring customer satisfaction by addressing inquiries, resolving issues, and providing guidance via multiple communication channels including email, chat, and phone. You will be responsible for maintaining a high level of product knowledge, accurately documenting customer interactions in the CRM system, and escalating complex issues to appropriate departments. Key duties include troubleshooting technical problems, processing orders and returns, and proactively seeking solutions to enhance the customer experience. The ideal candidate will possess outstanding communication skills in both French and English, strong problem-solving abilities, and a genuine passion for customer service. Experience with customer relationship management (CRM) software and helpdesk ticketing systems is highly preferred. This is a remote-first position, offering the flexibility to work from any location. We are looking for a patient, empathetic, and detail-oriented individual who can thrive in a fast-paced, virtual team environment. You will be the first point of contact for many customers, significantly impacting their perception of our client's brand. A commitment to providing efficient and friendly support, coupled with the ability to adapt to new technologies and processes, is essential. Join our client's supportive and collaborative remote team and help build lasting customer loyalty.
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7
Remote Administrative Assistant - Client Support
00200 Njiru Village
KES70000 month
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Posted 4 days ago
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Job Description
Our client, a dynamic service provider, is seeking a detail-oriented and proactive Remote Administrative Assistant to support their operations and enhance client satisfaction. This fully remote position requires excellent organizational skills, strong communication abilities, and a commitment to providing exceptional administrative support. You will be instrumental in ensuring the smooth day-to-day running of various administrative tasks, all from your home office.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Manage and organize digital files and records for easy access and retrieval.
- Schedule and coordinate virtual meetings, appointments, and conference calls.
- Handle incoming and outgoing electronic communications, including emails and internal messages.
- Prepare reports, presentations, and other documents as required.
- Assist with data entry and maintaining client databases.
- Provide support for travel arrangements and expense reporting when necessary.
- Conduct online research to gather information for various projects.
- Manage calendars and ensure deadlines are met.
- Handle inquiries from clients and internal stakeholders professionally and efficiently.
- Support team members with administrative tasks as needed.
- Ensure the confidentiality and security of all company information.
- Contribute to improving administrative processes and efficiency.
Qualifications:
- Proven experience as an Administrative Assistant, Virtual Assistant, or in a similar administrative role.
- Exceptional organizational and time management skills.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and Google Workspace.
- Excellent written and verbal communication skills.
- Familiarity with project management or CRM software is a plus.
- Ability to multitask and prioritize tasks effectively in a remote work environment.
- High level of discretion and confidentiality.
- Strong attention to detail and accuracy.
- Must have a reliable internet connection and a suitable home office setup.
- Customer-service orientation.
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8
Remote Administrative Assistant - Client Support
60100 Embu, Eastern
KES20000 Weekly
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Posted 4 days ago
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Job Description
Our client is seeking a detail-oriented and highly organized Remote Administrative Assistant to provide essential support to their operations and client base. This role requires excellent communication skills and the ability to manage diverse administrative tasks efficiently in a virtual setting.
Responsibilities:
Responsibilities:
- Manage and organize digital files and records, ensuring easy accessibility.
- Schedule and coordinate virtual meetings, appointments, and conference calls.
- Handle incoming and outgoing electronic communications, including emails and messages.
- Prepare and format documents, reports, and presentations.
- Provide customer support by answering inquiries and resolving basic issues via email or phone.
- Maintain databases and update client information accurately.
- Assist with travel arrangements and expense reporting when necessary.
- Conduct online research for various projects and tasks.
- Manage social media accounts and scheduling posts (basic level).
- Organize and maintain digital calendars for the team.
- Process and track incoming invoices and payments.
- Ensure efficient operation of office tasks and administrative support.
- Collaborate with team members on various administrative projects.
- Maintain confidentiality of sensitive information.
- Develop and implement efficient administrative processes.
- Respond promptly to requests from management and team members.
- Proofread documents for grammatical errors and typos.
- Organize and archive digital correspondence.
- Manage virtual task lists and ensure timely completion.
- Provide support for onboarding new remote team members.
- High school diploma or equivalent; Associate's degree preferred.
- Minimum of 3 years of experience in an administrative or secretarial role.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and Google Workspace.
- Excellent written and verbal communication skills.
- Strong organizational and time management abilities.
- Experience with virtual collaboration tools (e.g., Slack, Zoom, Trello).
- Ability to multitask and prioritize tasks effectively.
- Discretion and ability to handle confidential information.
- Proactive attitude and ability to work independently.
- Familiarity with basic bookkeeping or invoicing software is a plus.
- Reliable internet connection and a suitable home office environment.
This advertiser has chosen not to accept applicants from your region.
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