159 German Speaker jobs in Kenya

• Provide high-quality customer support in both English and (Specify second language) via phone, email, and live chat.
• Address customer inquiries, troubleshoot problems, and provide timely and accurate solutions.
• Guide customers through product features, services, and troubleshooting processes.
• Escalate complex issues to appropriate departments or senior support staff when necessary.
• Maintain detailed records of customer interactions, transactions, comments, and complaints in the CRM system.
• Identify and communicate customer feedback and recurring issues to management for service improvement.
• Ensure customer satisfaction by offering personalized support and demonstrating empathy.
• Adhere to company policies, procedures, and service level agreements (SLAs).
• Participate in regular team meetings and training sessions conducted remotely.
• Contribute to a positive and collaborative team environment.

• High school diploma or equivalent; associate's or bachelor's degree preferred.
• Proven experience in a customer service or call center role.
• Fluency in English and (Specify second language) is mandatory (both written and spoken).
• Excellent communication, listening, and interpersonal skills.
• Strong problem-solving abilities and a customer-centric mindset.
• Proficiency with computers and common software applications, including CRM systems.
• Ability to work independently and manage workload effectively in a remote setting.
• Adaptability and willingness to learn new products and processes.
• A positive attitude and professional demeanor.
• Access to a reliable internet connection and a quiet workspace.

• Handle inbound customer calls, emails, and live chat inquiries in a timely and professional manner.
• Provide accurate information regarding products, services, and policies.
• Troubleshoot and resolve customer issues efficiently, escalating complex problems when necessary.
• Document all customer interactions and resolutions in the CRM system.
• Identify opportunities to improve the customer experience and provide feedback to management.
• Assist customers with order processing, account management, and technical support.
• Maintain a high level of product knowledge and stay updated on service changes.
• Work collaboratively with team members to achieve departmental goals.
• Ensure customer satisfaction by going the extra mile to resolve concerns.
• Contribute to a positive and supportive remote work environment.

• High school diploma or equivalent; Associate's or Bachelor's degree preferred.
• Proven experience in customer service or a related field.
• Fluency in English and (Specify the second language) is mandatory, both written and spoken.
• Excellent communication, listening, and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Proficiency with CRM software and online support tools.
• Ability to multitask and manage time effectively in a remote setting.
• A quiet, dedicated workspace with reliable high-speed internet access is required.
• Patience, empathy, and a genuine desire to help others.
• Must be available to work flexible hours, including potential evenings or weekends as needed.

• Responding promptly and professionally to customer inquiries via phone, email, and chat.
• Providing accurate information about products, services, and policies.
• Troubleshooting and resolving customer issues, technical problems, and complaints in a timely manner.
• Escalating complex issues to appropriate departments when necessary.
• Documenting all customer interactions and resolutions in the CRM system.
• Maintaining a high level of customer satisfaction and building strong customer relationships.
• Educating customers on product features and benefits.
• Gathering customer feedback and reporting trends to management.
• Adhering to company service level agreements (SLAs) and quality standards.
• Continuously improving product knowledge and support skills.
• Assisting with customer onboarding and setup processes.
• Proactively identifying opportunities to enhance the customer experience.
• Working collaboratively with team members to share best practices and knowledge.
• Managing a workload effectively in a remote environment.
• Ensuring all communications are conducted in a clear, concise, and professional manner.

• Respond to customer inquiries and resolve issues via phone, email, and chat.
• Provide information about products, services, and company policies.
• Maintain accurate and detailed records of customer interactions and transactions.
• Identify and escalate priority issues to the appropriate support teams.
• Troubleshoot and resolve customer problems efficiently and effectively.
• Adhere to company communication protocols and quality standards.
• Continuously improve product knowledge and customer service skills.
• Contribute to team goals and efforts to enhance customer satisfaction.
• Handle customer complaints with professionalism and empathy.
• Process orders, forms, applications, and requests as needed.

• Fluency in English and at least one other language (e.g., Swahili, French, Spanish).
• Previous experience in a customer service or helpdesk role is preferred.
• Excellent verbal and written communication skills.
• Strong active listening and problem-solving abilities.
• Patience and empathy when dealing with customer issues.
• Proficiency in using computer systems and customer support software.
• Ability to work independently and manage time effectively in a remote environment.
• High school diploma or equivalent; associate's or bachelor's degree is a plus.
• A dedicated, quiet workspace and reliable high-speed internet connection.

• Provide exceptional customer service to a bilingual (English/Spanish) customer base.
• Handle inbound customer inquiries via phone, email, and chat.
• Troubleshoot and resolve customer issues efficiently and effectively.
• Process orders, returns, and exchanges accurately.
• Educate customers on products and services.
• Document all customer interactions and resolutions in the CRM system.
• Escalate complex issues to the appropriate teams.
• Contribute to a positive team environment.
• Maintain a high level of product and service knowledge.
• Achieve and exceed customer satisfaction targets.

• Fluency in English and Spanish (written and spoken).
• Previous experience in customer service or a related field.
• Excellent communication and active listening skills.
• Strong problem-solving abilities and attention to detail.
• Proficiency with CRM software and helpdesk tools.
• Ability to work independently and manage time effectively in a remote setting.
• High school diploma or equivalent; associate's or bachelor's degree is a plus.
• Adaptable, patient, and customer-centric mindset.

Program Assistant - Administrative & Client Support
Job #: req34370

Organization: IFC

Sector: Administration/Office Support

Grade: GC

Term Duration: 3 years 0 months

Recruitment Type: Local Recruitment

Location: Nairobi,Kenya

Required Language(s): English

Preferred Language(s)
Closing Date: 10/1/2025 (MM/DD/YYY) at 11:59pm UTC

Description
Build a career with impact. Working at the World Bank Group (WBG) provides a unique opportunity to help countries solve their greatest development challenges. As one of the largest sources of funding and knowledge for developing countries, the WBG is a unique partnership of five global institutions dedicated to ending poverty, increasing shared prosperity, and promoting sustainable development. With 189 member countries and more than 120 offices worldwide, the WBG works with public and private sector partners, investing in groundbreaking projects and using data, research, and technology to develop solutions to the most urgent global challenges.

The International Finance Corporation (IFC), a member of the World Bank Group, is the largest global development institution focused on the private sector in emerging markets. We work in more than 100 countries, using our capital, expertise, and influence to create markets and opportunities in developing countries. In fiscal year 2025, IFC committed a record $71.7 billion to private companies and financial institutions in developing countries, leveraging private sector solutions, and mobilizing private capital to create a world free of poverty on a livable planet. For more information, visit .

IFC is seeking to recruit a dynamic, motivated, and organized Program Assistant to provide effective and efficient administrative support to IFC Industry and Advisory Teams. This role will contribute to the effective operation and administrative coordination of the office.

The positions are based in Nairobi, Kenya.

Role And Responsibilities
Key roles and responsibilities include the following:

• Provides quality control of internal and external documents; reviews documents for accuracy and adherence with IFC and World Bank guidelines and procedures;
• Assists staff for the drafting, editing, formatting, and production of documents and correspondence.
• Coordinates schedules taking priority into account, monitors changes, and communicates the information to staff inside and outside the immediate work unit, including officials outside the bank;
• Solves non-routine problems (e.g. responds to requests requiring research to address query at hand, etc);
• Assists in preparation of conferences, seminars, workshops, analyze budgetary scope, build a database of participants and draft event reports, etc.;
• Maintains current distribution lists, phone/addresses list of project/product contacts, and distributes documents for relevant task teams to the main data;
• Maintains up-to-date work unit project and other files (both paper and electronic);
• Corresponds with vendors to solicit price quotes for supplies and make hotel reservations in accordance with World Bank Group policy;
• Manages logistics requests for the visiting missions of the units;
• Collaborates with other team members and contributes productively to the team's work and output Fully involves others in the work of the team;
• Handles bookings for business travels; obtains tickets from the travel agency, requests visas for staff;
• Provide primary assistance to the Finance officer including specialized support accounting and SAP related operations;
• Assist with any other administrative matters in the Central Africa sub-region or corporate initiatives;
• Back-up other ACS in the office and in the region when needed.

Selection Criteria

Note:
Only applicants who are nationals, legal residents, or otherwise have legal presence in the duty station independent of any employer, and who are authorized to work in the duty station, will be considered.

• Minimum of bachelors' degree with a minimum of 5 years relevant work experience in similar role, preferably in a large international organization;
• Excellent organizational and administrative skills. Demonstrated ability to organize, prioritize, schedule, plan and coordinate work and other activities internally and externally;
• Strong attention to detail and to maintaining high quality standards;
• Proven ability to create and work in a team-oriented, multi-cultural environment, to perform effectively in a constantly changing environment with competing activities and demands, and to effectively serve as a team member;
• Demonstrated ability to organize and implement projects and tasks, set priorities, coordinate and monitor assignments to maximize efficiency and quality;
• Effective analytical, research and problem-solving skills and ability to work independently and make judgments and decisions with minimal supervision;
• Strong communication skills in English and French (verbal and written), including ability to draft, proofread and edit correspondence;
• Demonstrated ability to respond and deal effectively with diverse situations which require good judgment, tact, diplomacy and confidentiality;
• Good computer skills; proficiency with various software technologies such as MS Office, Outlook, OneDrive and other standard office productivity software. Ability to learn quickly new software applications.

WBG Culture Attributes

• Sense of urgency: Anticipate and quickly respond to the needs of internal and external stakeholders.
• Thoughtful risk-taking: Challenge the status quo and push boundaries to achieve greater impact.
• Empowerment and accountability: Empower yourself and others to act and hold each other accountable for results.

World Bank Group Core Competencies

The World Bank Group offers comprehensive benefits, including a retirement plan; medical, life and disability insurance; and paid leave, including parental leave, as well as reasonable accommodations for individuals with disabilities.

We are proud to be an equal opportunity and inclusive employer with a dedicated and committed workforce, and do not discriminate based on gender, gender identity, religion, race, ethnicity, sexual orientation, or disability.

Learn more about working at the
World Bank
and
IFC
, including our values and inspiring stories.