392 Front Office jobs in Kenya

**Additional Information**
**Job Number** 25123429
**Job Category** Rooms & Guest Services Operations
**Location** JW Marriott Hotel Nairobi, Chiromo Lane, Nairobi, Kenya, Kenya,VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**JOB SUMMARY**
Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.
**CANDIDATE PROFILE**
**Education and Experience**
- 5 years of experience in the guest services, front desk, or related professional area in a Luxury Set up preferably 5 Star Hotel
OR
- Degree or Diploma from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
**CORE WORK ACTIVITIES**
**Supporting Management of Front Desk Team**
- Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
- Encourages and builds mutual trust, respect, and cooperation among team members.
- Supervises and manages employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.
- Ensures employee recognition is taking place on all shifts.
- Establishes and maintains open, collaborative relationships with employees.
**Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals**
- Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
- Develops specific goals and plans to prioritize, organize, and accomplish your work.
- Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
- Strives to improve service performance.
- Collaborates with the Front Office Manager on ways to continually improve departmental service.
- Communicates a clear and consistent message regarding the Front Office goals to produce desired results.
- Participates in the development and implementation of corrective action plans based on review of comment cards and guest satisfaction results.
- Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
**Ensuring Exceptional Customer Service**
- Provides services that are above and beyond for customer satisfaction and retention.
- Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
- Serves as a role model to demonstrate appropriate behaviors.
- Sets a positive example for guest relations.
- Displays outstanding hospitality skills.
- Empowers employees to provide excellent customer service.
- Interacts with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.
- Provides feedback to employees based on observation of service behaviors.
- Handles guest problems and complaints effectively.
- Interacts with guests to obtain feedback on product quality and service levels.
**Managing Projects and Policies**
- Implements the customer recognition/service program, communicating and ensuring the process.
- Ensures compliance with all Front Office policies, standards and procedures.
- Monitors adherence to all credit policies and procedures to reduce bad debts and rebates.
**Additional Responsibilities**
- Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.
- Analyzes information and evaluating results to choose the best solution and solve problems.
- Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
- Functions in place of the Front Office Manager in his/her absence.
- Communicates critical information from pre- and post-convention meetings to the Front Office staff.
- Participates in department meetings.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

emale candidates preferred
br>Proficient in Microsoft Excel (formulas, data entry, formatting, basic reporting)

Strong communication skills in English (and local language if applicable)

Organized, punctual, and well-groomed
Welcome and assist clients, visitors, and staff courteously and professionally

Answer and direct incoming phone calls; take messages and handle inquiries

Maintain and organize the reception area

Use Microsoft Excel to manage and update logs, reports, attendance, and records

Schedule appointments and manage meeting room bookings

Handle courier dispatch/receipts and incoming mail

Provide administrative support to HR, accounts, or management as needed

Maintain visitor registers and ensure office protocols are followed

Ensure confidentiality and uphold a professional image of the organization

Our client, a highly regarded hospitality group, is seeking a dynamic and experienced Hotel Operations Manager to oversee front office operations and guest services in **Garissa, Garissa, KE**. This role is essential for ensuring exceptional guest experiences and smooth daily operations. You will be responsible for managing the front desk, concierge services, and guest relations teams, setting high standards for service quality and efficiency. Key responsibilities include staff scheduling, training and development, managing guest feedback, and resolving service issues promptly. You will also oversee check-in/check-out processes, manage room inventory, and ensure seamless communication between departments. The ideal candidate will have a strong background in hotel management, excellent leadership skills, and a passion for delivering outstanding customer service. Proven ability to motivate teams and drive operational excellence is crucial. This position offers a fantastic opportunity to lead and make a significant impact in a vibrant hospitality environment.

Key Responsibilities:

• Oversee daily operations of the front desk, reservations, and guest services.
• Manage and train front office staff, ensuring adherence to service standards.
• Implement and monitor quality assurance for all guest interactions.
• Handle guest inquiries, requests, and complaints efficiently and professionally.
• Develop and manage staff schedules to ensure adequate coverage.
• Ensure efficient room inventory management and check-in/check-out procedures.
• Collaborate with other hotel departments (housekeeping, F&B, maintenance) to ensure seamless service.
• Monitor guest feedback and implement improvements based on reviews and surveys.
• Manage the front office budget and control operational costs.
• Maintain a welcoming and professional atmosphere for all guests.

Qualifications:

• Bachelor's degree in Hospitality Management, Business Administration, or a related field.
• Minimum of 5 years of experience in hotel front office management or a similar guest services leadership role.
• Proven experience in managing and developing front desk teams.
• Excellent customer service and interpersonal skills.
• Strong understanding of hotel operations and management systems (PMS).
• Proficiency in MS Office and hotel management software.
• Excellent problem-solving and decision-making abilities.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Strong leadership and motivational skills.
• A passion for the hospitality industry and delivering exceptional guest experiences.

We are seeking a highly organised and detail-oriented Administrative support staff. The successful candidate should be willing to manage day to day tasks, coordinating schedules and ensuring smooth operation of our office.
Responsibilities; br>1. Provide administrative support
answering phone calls, emails and attending to walk in clients
2. record keeping and filing
3. ensure confidentiality and keeping information sensitive
requirements;
diploma or certificated in business related field
customer services skills an added advantage
computer literate
ability to work with minimal or no supervision

Our client is looking for a proactive and organized Administrative Assistant to support their team in Kericho, Kericho, KE . This role offers a hybrid work arrangement, combining remote flexibility with essential in-office presence. You will be responsible for providing a wide range of administrative support to ensure the smooth operation of the office. Key duties include managing correspondence, scheduling meetings, maintaining calendars, preparing documents and reports, and handling incoming calls and inquiries. You will also be involved in managing office supplies, coordinating travel arrangements, and assisting with special projects as needed. The ideal candidate will possess excellent communication and interpersonal skills, with a strong command of English. Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) is essential, along with good organizational and time-management abilities. You should be a detail-oriented individual with the capacity to multitask and prioritize effectively. This role requires someone who can work independently, take initiative, and maintain a high level of professionalism at all times. You will be a key point of contact for both internal staff and external visitors/clients. Strong problem-solving skills and a willingness to learn new processes are highly valued. You will contribute to creating an efficient and welcoming work environment. The ability to handle confidential information with discretion is also paramount.

Key Responsibilities:

• Manage and organize electronic and physical filing systems.
• Schedule and coordinate meetings, appointments, and travel arrangements.
• Prepare correspondence, memos, reports, and presentations.
• Answer and direct phone calls, and handle general inquiries.
• Greet visitors and provide information or direct them appropriately.
• Manage office supplies and equipment, ensuring adequate stock levels.
• Assist with data entry and maintaining databases.
• Support team members with various administrative tasks.
• Handle mail and package delivery and distribution.
• Contribute to maintaining an organized and efficient office environment.

Our client is seeking a proactive and detail-oriented Administrative Assistant to provide comprehensive support within their bustling office environment. This hybrid role requires a professional who can manage a variety of administrative tasks efficiently, balancing both on-site and remote responsibilities. You will be the first point of contact for many visitors and callers, responsible for creating a welcoming atmosphere and handling inquiries with professionalism. Key responsibilities include managing schedules and calendars, coordinating meetings, preparing correspondence and reports, maintaining filing systems, processing mail, and assisting with travel arrangements. The ideal candidate will have excellent organizational skills, proficiency in office software suites, and strong communication abilities. Discretion and the capacity to handle confidential information are paramount. This role is integral to the smooth operation of the office, ensuring that all administrative functions are performed accurately and promptly. You will work closely with various departments to facilitate daily operations and support management in achieving their goals.
Responsibilities:

• Manage and maintain office calendars and schedules.
• Arrange and coordinate meetings, both internal and external.
• Prepare and edit correspondence, reports, and presentations.
• Handle incoming and outgoing mail and packages.
• Answer and direct phone calls, take messages, and handle inquiries.
• Maintain organized filing systems, both physical and digital.
• Assist with travel arrangements and expense reports.
• Provide general administrative support to the team.
• Manage office supplies and inventory.

Qualifications:

• High school diploma or equivalent; Associate's degree preferred.
• Proven experience as an Administrative Assistant or in a similar role.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
• Excellent organizational and time management skills.
• Strong written and verbal communication abilities.
• Ability to multitask and prioritize tasks effectively.
• Professional demeanor and interpersonal skills.
• Discretion in handling confidential information.
• Experience with office equipment (printers, scanners, phone systems).

Our client is looking for a highly organized and detail-oriented Administrative Assistant to provide essential support in **Malindi, Kilifi, KE**. This role offers a hybrid work arrangement, combining in-office presence with remote flexibility. You will be responsible for a variety of administrative tasks, including managing correspondence, scheduling appointments, maintaining filing systems, and preparing reports. Essential duties involve handling incoming calls and emails, greeting visitors, and providing general support to the team. The ideal candidate will have excellent communication and time management skills, with a proficiency in office software suites such as Microsoft Office or Google Workspace. You should be adept at multitasking and prioritizing tasks effectively. Experience in an administrative role is preferred. Key responsibilities include managing office supplies, coordinating travel arrangements, and assisting with event planning. You will also be responsible for data entry and maintaining the accuracy of company records. The ability to maintain confidentiality and handle sensitive information with discretion is paramount. This position requires a proactive approach and a commitment to ensuring smooth office operations. We are seeking an individual who is reliable, possesses a positive attitude, and is eager to contribute to a productive work environment. Familiarity with office equipment, such as printers and scanners, is expected. This role will provide valuable experience in a dynamic setting and is ideal for someone looking to grow their administrative career.