9 Food Service Managers jobs in Kenya
Food and Beverage Manager
Nairobi, Nairobi
Marriott
Posted 15 days ago
Job Viewed
Job Description
**Additional Information**
**Job Number**
**Job Category** Food and Beverage & Culinary
**Location** Sankara Nairobi Autograph Collection, 05 Woodvale Grove, Westlands, Nairobi, Kenya, Kenya, 606VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**Additional Information:** This hotel is owned and operated by an independent franchisee, Westlands Hotels Limited. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel's employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.
Role Objective:
Reporting to the Director of Operations, the Food and Beverage Manager is in charge of day-to-day operations in the Food & Beverage Service department.
The role is also responsible for planning, implementing and monitoring all food & beverage service related activities including compliance with all F&B policies, standards, and procedures.
Job Summary:
o Ensures that all Food & Beverage Service standards are met at all times as determined by the hotel and brand standard operating procedures (SOPs) and polices in order to exceed guest expectation and achieve set targets.
o Establishes and maintains the department's manning and productivity indices, ensuring a smooth operation based on forecasted business levels.
o Collaborates with the Marketing team to generate collateral and promotional content to drive food & beverage outlet sales and profitability
o Prepares yearly capex proposal and expense budgets.
o Implements and manages training programs for the Food & Beverage Service team
o Provides guidance and direction to the team, including setting performance standards and monitoring performance and conducting performance reviews in a timely manner
o Conduct period audits and spot checks on brand standards and internal controls to ensure compliance
o Periodically review guest feedback to identify gaps and corrective action in order to achieve 100% guest satisfaction in Food & Beverage service areas
o Review and evaluate all Food & Beverage equipment and supplies periodically to select appropriate products for purchase.
o Ensures that all preventive maintenance and general cleaning programs/ schedules are in place and executed accordingly.
o Utilize and develop communication tools and channels for the dissemination of information and workflow in all sections
o Preparing periodic reports to guide in decision making
Job Requirements:
o A Diploma in Hospitality / Tourism Management from a recognized institution; A relevant degree will be an added advantage
o Minimum of five (5) years' experience in a similar position in a 4 or 5 star rated hotel
o Food safety management system awareness
o Computer Literate, Micros knowledge an added advantage
o Good training skills, with ability to appraise, manage people and prepare budgets
o Must be unflappable with the ability to handle multiple priorities and projects effectively and on a timely basis. He or she should be a source of ideas and be proactive when it comes to supporting and enhancing the brand
A comprehensive and competitive pay and benefits package will be offered.
_This company is an equal opportunity employer._
frnch1
The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences. Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer today's traveler a range of unique experiences suited to their individual sense of style and adventure. All Autograph Collection hotels look to attract The Individualist, the brand's target consumer. The Individualist is someone who uses travel as an opportunity to add to their personal narrative - in essence they are hand selecting our hotels whether for personal or corporate travel because it is much more than simply a place to rest. In joining Autograph Collection, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
**Job Number**
**Job Category** Food and Beverage & Culinary
**Location** Sankara Nairobi Autograph Collection, 05 Woodvale Grove, Westlands, Nairobi, Kenya, Kenya, 606VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**Additional Information:** This hotel is owned and operated by an independent franchisee, Westlands Hotels Limited. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel's employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.
Role Objective:
Reporting to the Director of Operations, the Food and Beverage Manager is in charge of day-to-day operations in the Food & Beverage Service department.
The role is also responsible for planning, implementing and monitoring all food & beverage service related activities including compliance with all F&B policies, standards, and procedures.
Job Summary:
o Ensures that all Food & Beverage Service standards are met at all times as determined by the hotel and brand standard operating procedures (SOPs) and polices in order to exceed guest expectation and achieve set targets.
o Establishes and maintains the department's manning and productivity indices, ensuring a smooth operation based on forecasted business levels.
o Collaborates with the Marketing team to generate collateral and promotional content to drive food & beverage outlet sales and profitability
o Prepares yearly capex proposal and expense budgets.
o Implements and manages training programs for the Food & Beverage Service team
o Provides guidance and direction to the team, including setting performance standards and monitoring performance and conducting performance reviews in a timely manner
o Conduct period audits and spot checks on brand standards and internal controls to ensure compliance
o Periodically review guest feedback to identify gaps and corrective action in order to achieve 100% guest satisfaction in Food & Beverage service areas
o Review and evaluate all Food & Beverage equipment and supplies periodically to select appropriate products for purchase.
o Ensures that all preventive maintenance and general cleaning programs/ schedules are in place and executed accordingly.
o Utilize and develop communication tools and channels for the dissemination of information and workflow in all sections
o Preparing periodic reports to guide in decision making
Job Requirements:
o A Diploma in Hospitality / Tourism Management from a recognized institution; A relevant degree will be an added advantage
o Minimum of five (5) years' experience in a similar position in a 4 or 5 star rated hotel
o Food safety management system awareness
o Computer Literate, Micros knowledge an added advantage
o Good training skills, with ability to appraise, manage people and prepare budgets
o Must be unflappable with the ability to handle multiple priorities and projects effectively and on a timely basis. He or she should be a source of ideas and be proactive when it comes to supporting and enhancing the brand
A comprehensive and competitive pay and benefits package will be offered.
_This company is an equal opportunity employer._
frnch1
The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences. Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer today's traveler a range of unique experiences suited to their individual sense of style and adventure. All Autograph Collection hotels look to attract The Individualist, the brand's target consumer. The Individualist is someone who uses travel as an opportunity to add to their personal narrative - in essence they are hand selecting our hotels whether for personal or corporate travel because it is much more than simply a place to rest. In joining Autograph Collection, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
This advertiser has chosen not to accept applicants from your region.
0
Head Chef - Remote Event Catering Management
00100 Abothuguchi West
KES150000 month
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
WhatJobs is looking for a talented and experienced Head Chef to manage and oversee our remote catering operations. In this crucial role, you will be responsible for menu development, recipe standardization, quality control, and ensuring culinary excellence across all our catering events, regardless of physical location. While the role is remote, it requires hands-on oversight of food preparation guidelines and standards provided to our network of catering partners and freelance culinary staff. You will develop innovative menus that cater to diverse dietary needs and preferences, ensuring cost-effectiveness and adherence to hygiene standards. Key duties include creating detailed recipe instructions and plating guides, sourcing high-quality ingredients (through designated channels), and implementing rigorous quality assurance protocols. You will also be involved in training and guiding culinary teams remotely, providing feedback and ensuring consistency. The ideal candidate possesses a strong culinary background, exceptional leadership skills, and a proven ability to manage kitchen operations from a distance. Proficiency in food safety regulations (HACCP) and experience with inventory management systems are essential. We are seeking a creative culinary professional who can inspire and motivate culinary teams, maintain high standards of food presentation, and contribute to the overall success of our catering services. Strong communication and organizational skills are vital for coordinating with suppliers and event managers in a remote setting. You will be instrumental in maintaining our reputation for exceptional food and service. This is a unique opportunity to apply your culinary expertise in a flexible, remote work environment, shaping the taste and experience of our events. We are committed to providing a platform for culinary innovation and excellence, even when managing operations from afar. Elevate our catering game from your remote command center.
This advertiser has chosen not to accept applicants from your region.
1
Remote Food Service Supervisor
30100 Moiben
KES45000 month
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client is seeking a motivated and organized Food Service Supervisor to oversee daily operations within their catering and hospitality division. This is a fully remote position, providing you with the flexibility to manage operations from your preferred location. You will be responsible for ensuring the smooth running of food service operations, maintaining high standards of hygiene, food safety, and customer service. Your primary duties will involve supervising kitchen and service staff, managing inventory, and ensuring efficient workflow from preparation to service. The ideal candidate will have experience in food service management, a strong understanding of culinary operations, and excellent leadership skills. You will be responsible for training new staff, scheduling shifts, and ensuring adherence to all company policies and procedures. Key responsibilities include monitoring food quality, ensuring proper food storage and handling, and maintaining a clean and sanitary work environment. You will also be involved in customer interaction, addressing any concerns or feedback promptly and professionally. Inventory management, including ordering supplies and controlling costs, will be a significant part of your role. The ability to work independently, communicate effectively with team members remotely, and solve problems proactively is essential. You will need to be detail-oriented and committed to upholding the highest standards of service and operational efficiency. This role requires a positive attitude and a passion for delivering exceptional food service experiences. You will contribute directly to the success of our client's catering services by ensuring consistency and quality in every aspect of operation.
This advertiser has chosen not to accept applicants from your region.
2
Head Catering Operations - Remote Management
00100 Abothuguchi West
KES75000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client is a renowned hospitality group looking for an exceptional Head Catering Operations to lead their diverse culinary and service teams. This is a fully remote leadership opportunity, allowing you to oversee and direct catering services for a variety of prestigious events and clients from the comfort of your home office. You will be responsible for strategic planning, operational oversight, and ensuring the highest standards of quality, creativity, and client satisfaction. Your duties will encompass menu development and costing, vendor management, budget control, and staff training. You will work closely with sales and event planning teams to deliver seamless catering experiences. The role requires a comprehensive understanding of food safety regulations, event logistics, and customer service excellence. You will analyze performance metrics, identify areas for improvement, and implement innovative strategies to enhance service delivery and profitability. The ideal candidate will possess strong leadership qualities, exceptional organizational skills, and a passion for culinary arts and hospitality. A proven track record in managing large-scale catering operations, with at least 10 years of progressive experience, is essential. Experience in remote team management and virtual collaboration tools is highly beneficial. A degree in Hospitality Management, Culinary Arts, or a related field is preferred. Excellent interpersonal and communication skills are crucial for building strong relationships with clients, suppliers, and internal teams. The ability to thrive in a fast-paced environment, adapt to diverse client needs, and maintain meticulous attention to detail is paramount. This role offers a significant opportunity to shape the catering division's success and reputation.
This advertiser has chosen not to accept applicants from your region.
3
Senior Customer Service Manager
00200 Abothuguchi West
KES390000 Annually
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client is seeking an experienced and dynamic Senior Customer Service Manager to lead and motivate their remote customer support team. This role is pivotal in ensuring exceptional customer experiences and driving customer satisfaction across all touchpoints. You will be responsible for setting service standards, developing training programs, managing team performance, and implementing strategies to improve customer retention and loyalty. The ideal candidate will have a proven track record in customer service leadership, strong communication and interpersonal skills, and a deep understanding of customer service best practices. You should be adept at using CRM software, customer service platforms, and performance analytics tools. This position requires excellent problem-solving abilities, strategic thinking, and the capacity to inspire and guide a geographically dispersed team.
Key Responsibilities:
Key Responsibilities:
- Lead, mentor, and manage a team of remote customer service representatives.
- Develop and implement customer service policies, procedures, and quality standards.
- Monitor team performance, provide regular feedback, and conduct performance reviews.
- Train new hires and provide ongoing development opportunities for the team.
- Handle escalated customer issues and ensure timely and satisfactory resolution.
- Analyze customer feedback and service data to identify trends and areas for improvement.
- Implement strategies to enhance customer satisfaction, loyalty, and retention.
- Collaborate with other departments (e.g., Sales, Product) to address customer needs and improve the overall customer experience.
- Manage the scheduling and allocation of resources for the customer service team.
- Stay updated on industry trends and best practices in customer service and remote team management.
- Bachelor's degree in Business Administration, Management, or a related field.
- Minimum of 5 years of experience in customer service management, with at least 2 years in a leadership role overseeing remote teams.
- Proven experience in developing and implementing customer service strategies.
- Strong understanding of customer service metrics and KPIs (e.g., CSAT, NPS, FCR).
- Proficiency with CRM software (e.g., Salesforce, Zendesk) and customer service tools.
- Excellent communication, interpersonal, and problem-solving skills.
- Ability to inspire and motivate a remote team.
- Strong organizational and time-management skills.
- Must have a reliable internet connection and a professional home office setup.
This advertiser has chosen not to accept applicants from your region.
4
Remote Automotive Service Manager
20117 Mwembe
KES220000 Annually
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client, a prestigious automotive dealership group, is seeking a highly organized and customer-focused Remote Automotive Service Manager to oversee service operations and customer satisfaction. This is a fully remote position, allowing you to lead service teams and manage operations from a distance. You will be responsible for ensuring the smooth running of the service department, managing technician productivity, and maintaining high standards of customer service. Your duties will include scheduling appointments, managing workshop workflow, monitoring service quality, and resolving customer complaints efficiently. You will also be involved in inventory management for parts and supplies, ensuring adequate stock levels. The ideal candidate will have extensive experience in the automotive service industry, with a strong understanding of vehicle diagnostics, repair processes, and customer relations. Excellent leadership, communication, and organizational skills are essential for effectively managing a remote team and ensuring seamless operations. You must be proficient in using dealership management systems (DMS) and other relevant software. A passion for the automotive industry and a commitment to delivering exceptional customer experiences are vital. This role demands a proactive problem-solver who can maintain high levels of efficiency and customer satisfaction in a fully remote environment.
Responsibilities:
Responsibilities:
- Oversee automotive service department operations.
- Manage technician scheduling and workflow.
- Ensure high levels of customer satisfaction.
- Handle customer inquiries and resolve complaints.
- Monitor service quality and repair accuracy.
- Manage parts and supplies inventory.
- Ensure compliance with dealership policies.
- Drive service revenue and profitability.
- Proven experience as an Automotive Service Manager or similar role.
- In-depth knowledge of automotive repair and diagnostics.
- Strong leadership and team management skills.
- Excellent customer service and communication abilities.
- Proficiency with Dealership Management Systems (DMS).
- Ability to manage operations remotely and effectively.
- Strong organizational and problem-solving skills.
- Automotive certifications are a plus.
This advertiser has chosen not to accept applicants from your region.
5
Senior Automotive Service Manager
00100 Garissa, North Eastern
KES150000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client is seeking a highly motivated and experienced Senior Automotive Service Manager to lead and oversee all aspects of their automotive service operations. This is a fully remote, client-facing role that requires exceptional organizational, communication, and leadership skills. You will be responsible for managing a team of remote service advisors and technicians, ensuring customer satisfaction, optimizing workshop efficiency, and driving revenue growth. Your duties will include developing and implementing service department policies and procedures, managing inventory and parts procurement, analyzing performance metrics, and maintaining high standards of quality control. You will also be instrumental in training and mentoring staff, fostering a positive and productive work environment, and ensuring compliance with all industry regulations and safety standards. The ideal candidate will possess a deep understanding of automotive repair processes, diagnostic tools, and customer relationship management systems. Strong financial acumen is essential for budgeting, cost control, and profitability analysis. This role demands a proactive approach to problem-solving and a commitment to continuous improvement. You will collaborate with various departments to ensure seamless customer experiences and contribute to the overall success of the business. Proficiency in using digital collaboration tools and virtual communication platforms is a must, as you will be leading a dispersed team. Your ability to build trust and rapport with clients and team members remotely will be critical to your success.
Responsibilities:
Responsibilities:
- Lead and manage a remote team of automotive service professionals.
- Ensure exceptional customer service and satisfaction.
- Oversee daily service operations, including scheduling, diagnostics, and repairs.
- Manage parts inventory and supplier relationships.
- Develop and implement strategies to increase service revenue and profitability.
- Monitor and analyze key performance indicators (KPIs).
- Ensure compliance with safety regulations and quality standards.
- Conduct remote training and performance evaluations for staff.
- Handle customer inquiries and resolve complaints effectively.
- Collaborate with other departments to enhance overall service delivery.
- Proven experience as an Automotive Service Manager or similar leadership role.
- Strong knowledge of automotive systems and repair techniques.
- Excellent leadership, communication, and interpersonal skills.
- Proficiency in automotive management software and remote collaboration tools.
- Strong financial and business management acumen.
- Ability to motivate and manage a remote team.
- Customer-centric approach with a passion for service excellence.
- Relevant automotive certifications are a plus.
This advertiser has chosen not to accept applicants from your region.
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6
Senior Customer Service Manager, Remote Support
00900 Ruiru, Central
KES75000 Annually
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client is seeking an experienced and highly organized Senior Customer Service Manager to lead their remote customer support operations. This is a fully remote position, offering the flexibility to manage and develop a world-class customer service team from anywhere. The ideal candidate will have a deep understanding of customer service principles, excellent leadership skills, and a passion for delivering exceptional customer experiences. You will be responsible for managing the day-to-day operations of the customer support team, developing and implementing support strategies, and ensuring that customer inquiries are handled efficiently and effectively. Key responsibilities include: leading, coaching, and mentoring a remote customer support team; setting performance standards and monitoring key customer service metrics (e.g., response time, resolution rate, customer satisfaction); developing and implementing customer service policies and procedures; managing customer feedback and complaint resolution processes; collaborating with other departments to resolve complex customer issues; identifying training needs for the support team and implementing development programs; and contributing to the continuous improvement of customer support processes and tools. You will also be responsible for analyzing customer data to identify trends and opportunities for service enhancement. The ideal candidate will possess strong communication, problem-solving, and interpersonal skills. A customer-centric approach and a commitment to excellence are essential. Your ability to motivate and guide a remote team to achieve high performance will be critical to the success of this role. A Bachelor's degree in Business Administration, Communications, or a related field is preferred. A minimum of 6 years of experience in customer service, with at least 3 years in a management or supervisory role. Proven experience managing remote customer service teams. Strong understanding of customer support best practices and technologies (CRM, helpdesk software). Excellent leadership, coaching, and performance management skills. Ability to analyze customer data and identify actionable insights. Strong problem-solving and decision-making capabilities. Commitment to fostering a positive and supportive team culture in a remote environment.
This advertiser has chosen not to accept applicants from your region.
7