355 Field Support jobs in Kenya
Remote HVAC Technician (Field Support)
40100 Kisumu
KES60000 month
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Our client is looking for a skilled and reliable Remote HVAC Technician to provide essential remote support and oversight for installation and maintenance operations. In this fully remote role, you will leverage your technical expertise to guide field teams, troubleshoot complex HVAC issues, and ensure the quality and efficiency of installations and repairs. Your responsibilities will include providing remote technical assistance to on-site technicians, diagnosing system malfunctions through remote monitoring tools and user feedback, guiding technicians through repair procedures and best practices, reviewing installation reports and ensuring adherence to specifications, conducting virtual quality checks and sign-offs on completed work, recommending necessary parts and materials for repairs, and contributing to the development of remote diagnostic protocols. The ideal candidate will possess a strong background in HVAC systems, including installation, maintenance, and repair, excellent diagnostic and problem-solving skills, and proficiency with various HVAC equipment and tools. Experience with remote diagnostic software and communication platforms is highly desirable. You must have a stable internet connection and the ability to effectively communicate technical information to on-site personnel. This position offers a unique opportunity to apply your technical knowledge in a remote capacity, contributing significantly to operational success without the need for constant on-site presence. If you are a seasoned professional seeking a challenging remote role that allows you to mentor and guide others, we encourage you to apply. Join our client's team and play a vital role in maintaining critical systems for clients in **Kisumu, Kisumu, KE**.
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Senior Agronomist - Remote Field Support
00100 Abothuguchi West
KES600000 Annually
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Our client, a leading agricultural technology firm, is seeking a knowledgeable and experienced Senior Agronomist to provide remote consultative support and expertise. This hybrid role requires occasional travel to field sites for data collection and client interaction, but the majority of your work will be conducted remotely, analyzing data and offering tailored advice to farmers and agricultural businesses. You will play a key role in promoting sustainable and efficient farming practices.
Responsibilities:
Responsibilities:
- Provide expert agronomic advice and recommendations to clients on crop cultivation, soil management, pest and disease control, and nutrient management.
- Analyze agricultural data, including soil tests, weather patterns, crop yield data, and satellite imagery, to develop informed strategies.
- Develop customized crop management plans based on specific regional conditions, soil types, and client objectives.
- Conduct remote assessments of crop health and identify potential issues before they impact yield.
- Collaborate with clients via video conferencing and digital platforms to deliver training and support.
- Stay updated on the latest research, technologies, and best practices in agronomy and sustainable agriculture.
- Contribute to the development of new agricultural solutions and services.
- Participate in field visits for data validation, client consultations, and to gain on-ground insights, as required.
- Assist in the evaluation and adoption of new agricultural technologies.
- Maintain accurate records of client interactions, recommendations, and outcomes.
- Master's degree in Agronomy, Crop Science, Soil Science, or a related agricultural field.
- Minimum of 5 years of practical experience in agronomy or crop management.
- Strong understanding of plant physiology, soil science, entomology, and plant pathology.
- Proficiency in agricultural data analysis and interpretation using relevant software tools.
- Excellent communication and interpersonal skills, with the ability to build rapport with farmers and clients.
- Experience with remote sensing, GIS, and precision agriculture technologies is highly desirable.
- Ability to work effectively in a hybrid model, balancing remote work with occasional field travel.
- Strong problem-solving skills and a passion for sustainable agriculture.
- Familiarity with various crop types and farming systems.
- A commitment to providing excellent client service.
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Remote Operations Coordinator - Field Support
70100 Moiben
KES70000 Annually
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Our client is seeking an efficient and detail-oriented Remote Operations Coordinator to provide essential support for field operations. This fully remote position requires excellent organizational skills and the ability to manage tasks proactively. You will be responsible for coordinating logistics, managing schedules, and ensuring seamless communication between field teams and administrative departments. Key duties include tracking equipment, managing inventory remotely, and processing necessary documentation for field activities. You will also handle incoming inquiries from field personnel, resolve operational issues, and maintain accurate records of all operations. The ideal candidate will be proficient in using various online collaboration tools, databases, and project management software. Strong multitasking abilities and the capacity to prioritize effectively in a dynamic environment are crucial. Excellent written and verbal communication skills are necessary to liaign with diverse team members and stakeholders. You must be a self-starter with a problem-solving mindset and the ability to work independently with minimal supervision. Maintaining confidentiality and ensuring data accuracy are paramount. This role offers the flexibility to work from your preferred location, making it ideal for individuals seeking remote work opportunities. Your support will be vital in ensuring the efficiency and success of our client's field operations. We are looking for a reliable and adaptable individual who is committed to providing high-quality administrative and operational support. A diploma or Bachelor's degree in Business Administration, Logistics, or a related field, along with proven experience in administrative or operations coordination, is preferred.
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2
Remote Telecom Field Support Engineer
80100 Nairobi, Nairobi
KES95000 month
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Posted 2 days ago
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Our client, a dynamic telecommunications infrastructure company, is seeking a proactive and technically adept Remote Telecom Field Support Engineer. While the role title implies field interaction, this specific position focuses on providing remote expert guidance and troubleshooting support to field technicians and clients, making it a fully remote opportunity for planning and coordination. You will be instrumental in ensuring the smooth operation and maintenance of telecommunication networks by offering virtual expertise.
The Remote Telecom Field Support Engineer will remotely assist field teams in diagnosing and resolving complex technical issues related to network equipment, installation, and maintenance. Your role will involve guiding technicians through troubleshooting steps, interpreting technical data, and ensuring adherence to best practices and safety standards, all from a remote location.
Key Responsibilities:
Qualifications:
This is a unique opportunity for an experienced telecom engineer to leverage their field knowledge in a fully remote support capacity, guiding crucial on-site operations without direct physical presence. If you excel at remote problem-solving and possess strong technical acumen, we encourage you to apply.
The Remote Telecom Field Support Engineer will remotely assist field teams in diagnosing and resolving complex technical issues related to network equipment, installation, and maintenance. Your role will involve guiding technicians through troubleshooting steps, interpreting technical data, and ensuring adherence to best practices and safety standards, all from a remote location.
Key Responsibilities:
- Provide remote technical assistance and guidance to field technicians for network installation, maintenance, and troubleshooting.
- Analyze technical reports and system logs from field operations to identify root causes of issues.
- Develop and disseminate technical documentation, troubleshooting guides, and best practice manuals.
- Guide field teams through complex procedures, ensuring accurate implementation of solutions.
- Collaborate with network operations centers (NOCs) and engineering teams to resolve escalated issues.
- Monitor the performance of deployed equipment and systems, offering remote diagnostics.
- Train field technicians on new equipment, technologies, and troubleshooting methodologies via remote sessions.
- Manage and prioritize incoming support requests, ensuring timely resolution.
- Maintain a database of resolved issues and their solutions for knowledge sharing.
- Ensure compliance with company standards and safety protocols in all guidance provided.
Qualifications:
- Bachelor's degree in Telecommunications Engineering, Electrical Engineering, or a related technical field.
- Minimum of 3 years of experience in telecommunications field support or network operations.
- Strong understanding of telecommunications equipment, protocols, and network architectures.
- Excellent diagnostic and problem-solving skills.
- Proficiency in using remote support tools, ticketing systems, and technical documentation platforms.
- Strong communication and interpersonal skills for effective remote interaction with field teams and clients.
- Ability to interpret technical diagrams and schematics.
- Self-motivated, organized, and able to manage multiple tasks concurrently in a remote setting.
- Familiarity with mobile network technologies (e.g., GSM, LTE, 5G) is advantageous.
This is a unique opportunity for an experienced telecom engineer to leverage their field knowledge in a fully remote support capacity, guiding crucial on-site operations without direct physical presence. If you excel at remote problem-solving and possess strong technical acumen, we encourage you to apply.
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3
Remote Telecommunications Field Support Specialist
30400 Kitale, Rift Valley
KES65000 month
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Posted 3 days ago
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Our client, a leading provider of telecommunications services, is looking for a dedicated Telecommunications Field Support Specialist to join our fully remote support team. While this role requires occasional travel to client sites for hands-on support, the core operational activities, scheduling, and communication will be managed remotely. You will be responsible for providing on-site technical assistance, troubleshooting, and maintenance for a variety of telecommunications equipment and services, including broadband, mobile, and fixed-line infrastructure. The ideal candidate has a strong technical aptitude, excellent problem-solving skills, and the ability to work autonomously.
Key Responsibilities:
Qualifications:
This role involves remote coordination and management, with the need for occasional on-site field work. Join our client and contribute to delivering seamless telecommunications experiences through effective, remotely supported field operations.
Key Responsibilities:
- Perform installations, upgrades, and repairs of telecommunications hardware and software at customer premises.
- Diagnose and resolve technical issues related to network connectivity, voice, and data services.
- Conduct site surveys and assessments to ensure optimal installation conditions.
- Install, configure, and test telecommunications equipment such as routers, modems, switches, and customer premise equipment (CPE).
- Adhere to safety protocols and company procedures during all field operations.
- Provide exceptional customer service and technical support to clients.
- Document all service activities, including troubleshooting steps, resolutions, and equipment status.
- Collaborate with remote support teams and engineers to escalate and resolve complex issues.
- Maintain a clean and organized work environment and manage field equipment effectively.
- Ensure timely completion of assigned tasks and service orders.
Qualifications:
- Technical certification or diploma in Telecommunications, Electronics, or a related field.
- Proven experience in a telecommunications field support or technical role.
- Solid understanding of telecommunications technologies, including cellular networks, broadband, VoIP, and Wi-Fi.
- Proficiency in diagnosing and troubleshooting network issues.
- Familiarity with common telecommunications testing equipment.
- Excellent customer service and communication skills.
- Ability to work independently, manage time effectively, and adhere to schedules.
- Must possess a valid driver's license and have a clean driving record.
- Ability to travel to client locations as needed.
- Strong problem-solving and analytical abilities.
- Basic knowledge of network protocols and configurations is beneficial.
This role involves remote coordination and management, with the need for occasional on-site field work. Join our client and contribute to delivering seamless telecommunications experiences through effective, remotely supported field operations.
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4
Telecom Network Engineer - Field Operations Support
20200 Kapsuser
KES300000 Annually
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Posted 4 days ago
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Our client, a leading telecommunications provider, is seeking a skilled Telecom Network Engineer to provide essential remote support for their expanding network infrastructure. This role is critical for ensuring the reliability, performance, and availability of the telecom network across various regions. You will leverage your expertise to monitor network health, troubleshoot issues remotely, and contribute to network optimization efforts.
Key Responsibilities:
Qualifications:
This is an excellent opportunity to contribute to the vital telecommunications infrastructure of Kenya in a role that offers the flexibility of remote work.
Key Responsibilities:
- Monitor the performance and availability of telecommunications network equipment and services using specialized tools.
- Diagnose and resolve network issues remotely, including connectivity problems, performance degradation, and hardware failures.
- Perform remote configuration and maintenance of network devices such as routers, switches, and base stations.
- Analyze network traffic patterns and identify potential bottlenecks or capacity constraints.
- Implement network changes and upgrades in coordination with field operations teams.
- Respond to network alarms and incidents, ensuring timely resolution according to service level agreements (SLAs).
- Collaborate with cross-functional teams, including field technicians and system administrators, to address complex issues.
- Develop and maintain network documentation, including diagrams, configurations, and troubleshooting guides.
- Participate in the testing and evaluation of new network technologies and solutions.
- Provide technical support and guidance to field personnel as needed.
- Contribute to proactive network maintenance and capacity planning based on performance data.
- Manage network security protocols and ensure adherence to best practices in a remote operational context.
Qualifications:
- Bachelor's degree in Electrical Engineering, Telecommunications Engineering, Computer Science, or a related field.
- Minimum of 5 years of experience in telecommunications network engineering.
- Strong knowledge of TCP/IP, routing protocols (e.g., OSPF, BGP), switching technologies, and wireless communication principles.
- Experience with network monitoring tools (e.g., SNMP, NetFlow) and troubleshooting methodologies.
- Familiarity with various telecom hardware vendors and platforms.
- Certifications such as CCNA, CCNP, or equivalent are highly desirable.
- Excellent analytical and problem-solving skills.
- Strong communication and interpersonal skills, with the ability to articulate technical information clearly.
- Proven ability to work effectively in a remote environment, managing tasks and collaborating with teams.
This is an excellent opportunity to contribute to the vital telecommunications infrastructure of Kenya in a role that offers the flexibility of remote work.
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5
Remote Industrial Electrician - Site Support
80100 Nairobi, Nairobi
KES60000 month
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Our client is looking for a skilled and reliable Remote Industrial Electrician to provide essential support for their manufacturing operations. While the role is primarily remote in terms of management and coordination, there might be occasional on-site visits required for critical installations or troubleshooting at client facilities. This position focuses on the maintenance, repair, and installation of complex industrial electrical systems and equipment. The ideal candidate will possess a strong understanding of electrical schematics, control systems, and troubleshooting methodologies. You will be responsible for ensuring the optimal functioning and safety of electrical machinery and infrastructure. Key responsibilities include:
- Performing diagnostic assessments and troubleshooting of industrial electrical equipment.
- Carrying out preventative maintenance schedules to minimize downtime.
- Installing and commissioning new electrical systems and components.
- Reading and interpreting electrical blueprints, diagrams, and technical manuals.
- Ensuring all work complies with safety regulations and electrical codes.
- Repairing or replacing faulty electrical parts and wiring.
- Collaborating with maintenance teams and production staff to identify and resolve electrical issues.
- Managing spare parts inventory and ordering necessary supplies.
- Documenting maintenance and repair activities accurately.
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6
Remote Technical Support Engineer (Field Operations)
01002 Abothuguchi West
KES90000 Annually
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Job Description
Our client is seeking a skilled and dedicated Remote Technical Support Engineer to join their dynamic team, specializing in field operations. This role is fully remote, requiring you to provide crucial technical assistance and troubleshooting for our client's on-site installation and maintenance teams. You will be the primary point of contact for resolving complex technical issues remotely, ensuring seamless operation of equipment and systems in various field locations. Your expertise will be vital in diagnosing problems, guiding technicians through repairs, and contributing to the overall efficiency and success of our field services.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Provide remote technical support and troubleshooting for installation, maintenance, and repair activities in the field.
- Diagnose hardware, software, and network issues for various types of equipment.
- Guide on-site field technicians through complex problem-solving processes via phone, video conferencing, or remote access tools.
- Analyze technical data and error logs to identify root causes of problems.
- Develop and maintain comprehensive technical documentation, including troubleshooting guides and FAQs.
- Escalate critical issues to appropriate engineering or development teams when necessary.
- Proactively monitor system performance and identify potential issues before they impact operations.
- Train field technicians on new equipment, software updates, and best practices for maintenance and repair.
- Document all support interactions, resolutions, and customer feedback in the ticketing system.
- Collaborate with cross-functional teams, including engineering, product management, and customer success, to improve product reliability and user experience.
- Contribute to the continuous improvement of support processes and tools.
- Ensure timely and effective resolution of all technical support requests.
- Maintain a high level of customer satisfaction through professional and efficient service.
- Stay current with product updates, technical specifications, and industry best practices.
- Participate in on-call rotation to provide 24/7 support when required.
Qualifications:
- Associate's or Bachelor's degree in Engineering, Computer Science, Information Technology, or a related technical field.
- Minimum of 3 years of experience in technical support, field service, or a similar role.
- Proven experience in diagnosing and resolving hardware, software, and network issues.
- Strong understanding of electromechanical systems and control technologies is highly preferred.
- Proficiency with remote access tools and ticketing systems (e.g., Zendesk, ServiceNow).
- Excellent troubleshooting and analytical skills.
- Exceptional communication and interpersonal skills, with the ability to explain technical concepts clearly to non-technical personnel.
- Ability to work independently and manage multiple priorities in a fast-paced, remote environment.
- Proficiency in diagnostic equipment and tools.
- Experience in the installation and maintenance industry is a significant advantage.
- A patient and customer-centric approach to problem-solving.
- Flexibility to adapt to changing priorities and technologies.
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7
Remote Technical Support Specialist - Field Operations
10100 Nyeri Town
KES95000 Annually
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Our client is seeking a technically adept and customer-focused Remote Technical Support Specialist to provide remote assistance and guidance for field installation and maintenance teams. This role is crucial for ensuring that our on-site operations run smoothly and efficiently. You will be the primary point of contact for our field technicians, offering remote troubleshooting for equipment, software, and system issues they encounter during installations and maintenance tasks. Your responsibilities will include diagnosing technical problems via phone, video calls, and remote desktop support tools, providing step-by-step solutions, and escalating complex issues to higher-level support when necessary. You will also be responsible for maintaining detailed records of support interactions, documenting common issues and their resolutions, and contributing to the development of knowledge base articles. The ideal candidate possesses strong analytical and problem-solving skills, with a deep understanding of electro-mechanical systems, networking, and common software applications used in installation and maintenance. Excellent communication and interpersonal skills are paramount, as you will be guiding technicians through technical procedures remotely. Patience, empathy, and the ability to explain complex technical concepts clearly are essential. This is a fantastic opportunity to leverage your technical expertise to support our frontline operations and ensure client satisfaction, all from a remote setting. Your proactive approach to resolving technical challenges will directly impact the efficiency and success of our field service teams. We offer a dynamic and collaborative virtual work environment that values your technical contributions and problem-solving abilities. Join us in empowering our field teams with the technical support they need to excel, from the comfort of your home office.
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