1,416 Field Support jobs in Kenya
Junior Agronomist - Remote Field Support
20200 Mwembe
KES45000 Annually
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Posted 2 days ago
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Our client, a leading agricultural research and development company, is seeking an enthusiastic Junior Agronomist to support their remote operations. This is a fully remote, entry-level position ideal for recent graduates passionate about sustainable agriculture and modern farming techniques. You will play a vital role in collecting and analyzing field data, providing remote technical support to farming communities, and contributing to research projects focused on crop yield improvement and pest management. The ideal candidate possesses a strong understanding of plant science, soil health, and has excellent communication skills for effective remote engagement. This role offers invaluable practical experience in the agricultural sector within a flexible, virtual setting.
Responsibilities:
Qualifications:
This internship provides a fantastic launchpad for a career in agriculture, offering practical experience and professional development within a fully remote framework. Our client is committed to fostering innovation in agriculture and supports its remote interns with mentorship and learning opportunities. If you are a motivated individual with a love for the land and a desire to contribute to food security, we encourage you to apply. The company values environmental stewardship and cutting-edge agricultural solutions, all managed through a collaborative virtual structure.
Responsibilities:
- Assist in the design and execution of field trials and experiments.
- Collect, record, and analyze data related to crop growth, soil conditions, and pest infestations.
- Provide remote technical advice and support to farmers on best agricultural practices.
- Monitor weather patterns and crop health using available data and remote sensing tools.
- Contribute to research reports and presentations on findings from agricultural studies.
- Maintain databases of agricultural information and experimental results.
- Research new agricultural technologies and sustainable farming methods.
- Collaborate with senior agronomists and researchers in a remote team environment.
- Help develop educational materials and resources for farming communities.
- Ensure all data collection and reporting adhere to research protocols.
Qualifications:
- Bachelor's degree in Agronomy, Agriculture, Horticulture, Plant Science, or a related field.
- Solid understanding of crop physiology, soil science, and integrated pest management.
- Basic knowledge of experimental design and data analysis.
- Proficiency in Microsoft Office Suite, particularly Excel for data management.
- Experience with agricultural data collection tools or software is a plus.
- Excellent written and verbal communication skills, essential for remote farmer interaction and team collaboration.
- Strong organizational skills and meticulous attention to detail.
- Ability to work independently, manage time effectively, and maintain motivation in a remote setting.
- A genuine passion for agriculture and sustainable farming practices.
- This role supports agricultural initiatives in the region surrounding Naivasha, Nakuru, KE , and requires effective remote engagement with agricultural stakeholders.
This internship provides a fantastic launchpad for a career in agriculture, offering practical experience and professional development within a fully remote framework. Our client is committed to fostering innovation in agriculture and supports its remote interns with mentorship and learning opportunities. If you are a motivated individual with a love for the land and a desire to contribute to food security, we encourage you to apply. The company values environmental stewardship and cutting-edge agricultural solutions, all managed through a collaborative virtual structure.
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Senior Field Support Technician (Remote)
20100 Mwembe
KES65000 Annually
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Our client is seeking a highly skilled and motivated Senior Field Support Technician to join their dynamic team. This is a fully remote position, offering the flexibility to work from anywhere within Kenya. The ideal candidate will be responsible for providing advanced technical support and maintenance for a wide range of equipment and systems, ensuring optimal performance and minimal downtime.
Key Responsibilities:
Key Responsibilities:
- Diagnose and resolve complex technical issues across various hardware and software platforms.
- Perform remote installations, configurations, and upgrades of specialized equipment.
- Develop and implement proactive maintenance strategies to prevent future issues.
- Create and maintain detailed technical documentation, including troubleshooting guides and user manuals.
- Collaborate with cross-functional teams, including engineering and product development, to provide feedback on product performance and identify areas for improvement.
- Conduct remote training sessions for end-users and junior support staff.
- Manage and prioritize support tickets, ensuring timely resolution according to service level agreements (SLAs).
- Stay abreast of the latest technological advancements and industry best practices.
- Adhere to all company policies and procedures, particularly concerning remote work and data security.
- Minimum of a Diploma or Higher National Diploma in Electrical Engineering, Electronics, Computer Science, or a related technical field.
- At least 5 years of progressive experience in technical support, installation, and maintenance roles.
- Proven expertise in diagnosing and repairing a variety of technical equipment (specific types will be detailed during the interview).
- Strong understanding of networking principles, operating systems (Windows, Linux), and common software applications.
- Excellent problem-solving and analytical skills, with a keen attention to detail.
- Exceptional communication and interpersonal skills, with the ability to explain technical concepts to non-technical audiences.
- Demonstrated ability to work independently and manage time effectively in a remote work environment.
- Proficiency in using remote support tools and ticketing systems.
- A proactive and customer-centric approach to service delivery.
- Must possess a reliable internet connection and a suitable home office setup.
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1
Senior Technical Field Support Engineer (Remote)
80100 Nairobi, Nairobi
KES140000 Annually
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Our client is seeking a highly skilled and motivated Senior Technical Field Support Engineer to join their dedicated technical services team. This is a fully remote position, allowing you to provide expert support to clients from anywhere. You will be responsible for diagnosing and resolving complex technical issues for our client's products and systems, ensuring high levels of customer satisfaction. Key responsibilities include providing remote troubleshooting, conducting in-depth analysis of technical problems, and developing innovative solutions. You will also be involved in creating and updating technical documentation, providing training to junior support staff, and collaborating with engineering teams to identify product improvements. The ideal candidate will possess a strong technical background in (Specify relevant technology, e.g., network infrastructure, industrial machinery, software systems) with extensive experience in technical support and field service. Excellent problem-solving, analytical, and communication skills are crucial. You should be adept at managing multiple client requests simultaneously and working independently in a remote environment. Familiarity with ticketing systems and remote diagnostic tools is essential. The ability to explain complex technical information clearly to both technical and non-technical audiences is paramount. This role offers a challenging and rewarding opportunity to be a critical point of contact for our client's customers, supporting them remotely with a focus on the **Mombasa, Mombasa, KE** region.
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2
Remote Network Infrastructure Technician - Field Support
50200 Tuwan
KES250000 Monthly
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Our client, a leading provider of advanced IT solutions, is looking for a highly skilled and adaptable Remote Network Infrastructure Technician. While the role is designated as remote, it requires significant on-site fieldwork to support clients in various locations. You will be responsible for the installation, configuration, troubleshooting, and maintenance of complex network infrastructures. This includes routers, switches, firewalls, and other network hardware. The ideal candidate will possess strong technical expertise in network protocols, troubleshooting methodologies, and hardware deployment. This role demands excellent problem-solving skills, the ability to work independently, and a commitment to providing exceptional on-site technical support. You will be a crucial part of ensuring the seamless operation of our clients' critical network systems.
Responsibilities:
Responsibilities:
- Install, configure, and maintain network hardware, including routers, switches, firewalls, and wireless access points, at client sites.
- Perform routine diagnostics and troubleshooting of network issues, identifying root causes and implementing effective solutions.
- Respond to and resolve network outages and performance degradation in a timely manner.
- Conduct site surveys and assessments to plan and implement network upgrades or new installations.
- Manage network cabling, ensuring proper termination and organization.
- Configure and manage VPN connections and remote access solutions.
- Implement and maintain network security measures, including firewall policies and access controls.
- Document network configurations, procedures, and troubleshooting steps meticulously.
- Provide technical support and guidance to end-users and client IT staff.
- Collaborate with remote support teams to escalate complex issues and share knowledge.
- Stay up-to-date with the latest networking technologies and industry best practices.
- Ensure all on-site work is performed safely and efficiently, adhering to client site protocols.
- Manage inventory of network equipment and spare parts at designated locations.
- Participate in on-call rotation to provide emergency support outside of standard business hours.
- Associate's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Minimum of 3-5 years of hands-on experience in network administration and support.
- Proven experience with Cisco, Juniper, or other major network hardware vendors.
- Strong understanding of TCP/IP, DNS, DHCP, VLANs, routing protocols (e.g., OSPF, BGP), and network security principles.
- Experience with network monitoring tools (e.g., Nagios, Zabbix, SolarWinds).
- Excellent troubleshooting and problem-solving skills, with a methodical approach.
- Ability to work independently and manage time effectively while traveling to various client sites.
- Strong communication and customer service skills.
- Valid driver's license and a reliable vehicle for on-site travel.
- Relevant certifications such as CCNA, Network+, or equivalent are highly desirable.
- Willingness to travel frequently within the designated service area.
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3
Senior Installation Technician - Remote Field Support
01000 Makongeni
KES75000 Monthly
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Posted 2 days ago
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Our client is seeking a highly skilled and experienced Senior Installation Technician to provide expert support for the installation, maintenance, and repair of specialized equipment and systems in a fully remote capacity. This role requires extensive technical knowledge and the ability to guide and troubleshoot issues remotely for on-site teams or end-users. You will be responsible for diagnosing complex technical problems, developing effective solutions, and providing detailed instructions and guidance to resolve issues efficiently. This includes documenting troubleshooting steps, creating technical guides, and potentially conducting remote training sessions for junior technicians or clients.
The ideal candidate will possess a strong background in mechanical, electrical, or electronic systems, coupled with excellent problem-solving abilities and communication skills. You must be adept at interpreting technical manuals, schematics, and blueprints to provide accurate guidance. Proficiency with remote diagnostic tools, video conferencing software, and ticketing systems is essential. This position demands a high level of self-sufficiency, meticulous attention to detail, and the ability to remain calm and effective under pressure. You will play a critical role in ensuring the operational integrity of our client's products and services, contributing to customer satisfaction and operational efficiency from your remote workstation, supporting areas including **Thika, Kiambu, KE**. This is a fantastic opportunity for a seasoned technician to leverage their expertise in a remote-first environment, offering valuable technical leadership and support.
Responsibilities:
The ideal candidate will possess a strong background in mechanical, electrical, or electronic systems, coupled with excellent problem-solving abilities and communication skills. You must be adept at interpreting technical manuals, schematics, and blueprints to provide accurate guidance. Proficiency with remote diagnostic tools, video conferencing software, and ticketing systems is essential. This position demands a high level of self-sufficiency, meticulous attention to detail, and the ability to remain calm and effective under pressure. You will play a critical role in ensuring the operational integrity of our client's products and services, contributing to customer satisfaction and operational efficiency from your remote workstation, supporting areas including **Thika, Kiambu, KE**. This is a fantastic opportunity for a seasoned technician to leverage their expertise in a remote-first environment, offering valuable technical leadership and support.
Responsibilities:
- Provide remote technical support for installation, troubleshooting, and repair of equipment.
- Diagnose complex mechanical, electrical, or electronic issues via remote communication.
- Develop and document step-by-step solutions and workarounds for technical problems.
- Guide on-site personnel or clients through installation and maintenance procedures.
- Create and update technical documentation, including manuals and FAQs.
- Conduct remote training sessions for junior technicians and customers.
- Liaise with engineering and product development teams to report and resolve recurring issues.
- Manage incoming support requests and prioritize based on urgency and impact.
- Maintain accurate records of all support activities and resolutions in a ticketing system.
- Ensure customer satisfaction by providing timely and effective technical assistance.
- Technical degree or certification in a relevant field (Mechanical, Electrical, Electronics).
- 5+ years of experience in installation, maintenance, or repair of complex systems.
- Strong understanding of mechanical, electrical, and/or electronic principles.
- Proven ability to diagnose and troubleshoot technical issues remotely.
- Proficiency with diagnostic tools, remote access software, and ticketing systems.
- Excellent problem-solving and analytical skills.
- Strong verbal and written communication skills, with the ability to explain technical concepts clearly.
- Ability to interpret technical manuals, schematics, and blueprints.
- Self-motivated with the ability to work independently in a remote setting.
- Customer-focused with a commitment to providing exceptional service.
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4
Senior Installation & Maintenance Technician - Remote Field Support
80200 Shella
KES120000 Annually
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Posted 2 days ago
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Our client is seeking a skilled and experienced Senior Installation and Maintenance Technician to join their fully remote technical support team. This role is critical for providing expert remote guidance and troubleshooting for complex equipment installations and ongoing maintenance. The ideal candidate will possess extensive hands-on experience in mechanical, electrical, and potentially software systems, coupled with exceptional problem-solving abilities and strong communication skills. You will be responsible for remotely diagnosing issues, guiding on-site personnel (or clients) through intricate installation procedures, performing preventative maintenance, and resolving technical malfunctions. A deep understanding of diagnostic tools, schematics, and technical manuals is essential. This position requires the ability to translate technical instructions clearly and effectively to individuals with varying levels of technical expertise. Collaboration with engineering and product development teams to provide feedback on product reliability and ease of installation/maintenance will also be a key aspect. We are looking for an individual who is highly self-motivated, organized, and thrives in a remote setting, demonstrating resilience and adaptability in addressing diverse technical challenges. The ability to manage multiple support requests, document solutions, and maintain detailed records of service activities is paramount. This is an excellent opportunity to leverage your technical expertise to support customers and ensure the optimal performance of critical equipment from a distance, impacting operations and services associated with **Malindi, Kilifi, KE**, and other client locations.
Responsibilities:
Responsibilities:
- Provide remote technical support for installation, maintenance, and repair of equipment.
- Troubleshoot and diagnose hardware, software, and system issues through remote communication.
- Guide on-site personnel or clients through complex installation and configuration procedures.
- Develop and maintain clear, concise technical documentation and troubleshooting guides.
- Perform remote diagnostics and analysis of equipment performance data.
- Identify root causes of technical problems and implement effective solutions.
- Collaborate with engineering teams to report product issues and suggest improvements.
- Manage service requests and prioritize tasks to ensure timely resolution.
- Provide training and support to field technicians or end-users as needed.
- Ensure adherence to safety protocols and quality standards in all remote guidance.
- High school diploma or equivalent; Technical certification or Associate's degree in a relevant field preferred.
- Minimum of 6 years of experience in installation, maintenance, and repair of industrial or technical equipment.
- Strong understanding of mechanical, electrical, and electronic systems.
- Proficiency with diagnostic tools and the ability to interpret technical schematics and manuals.
- Exceptional troubleshooting and problem-solving skills.
- Excellent verbal and written communication skills, with the ability to explain complex technical concepts clearly.
- Proven ability to work independently and manage time effectively in a remote environment.
- Experience with remote support tools and platforms is highly desirable.
- Customer-focused attitude with a commitment to delivering high-quality service.
This advertiser has chosen not to accept applicants from your region.
5
Remote Lead HVAC Technician - Field Operations Support
10100 Nyeri Town
KES95000 Annually
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Posted 2 days ago
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Our client is seeking an experienced and technically adept Lead HVAC Technician to provide remote technical support and oversight for their field installation and maintenance teams. This crucial role requires a deep understanding of HVAC systems, diagnostics, and repair procedures, coupled with excellent communication and problem-solving skills to guide technicians remotely. While the role is fully remote, you will be the go-to expert for complex technical challenges encountered by our field staff. Responsibilities include remotely diagnosing complex HVAC issues reported by field technicians, providing step-by-step guidance for repairs and installations, reviewing service reports and recommending best practices, developing and updating technical documentation and training materials for the field teams, and assisting in troubleshooting new equipment installations. You will also play a key role in ensuring adherence to safety protocols and quality standards across all service operations. The ability to interpret technical schematics, schematics, and service manuals is essential. This position demands strong analytical skills, patience, and the capacity to articulate technical information clearly and concisely to individuals with varying levels of expertise. You will collaborate closely with the operations management team to identify trends in equipment failure and suggest preventative maintenance strategies. The ideal candidate will have a proven history of success in HVAC service and a passion for knowledge sharing. This is a fantastic opportunity to leverage your expertise in a remote capacity, impacting operational efficiency and customer satisfaction. The role's operational base is associated with Nyeri, Nyeri, KE , but you will be working from your remote location.
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6
Apprentice Electrical Technician - Remote Site Support
80100 Shella
KES50000 Monthly
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Posted 2 days ago
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Our client is offering a fantastic opportunity for an Apprentice Electrical Technician to join their team, working in a fully remote capacity with a focus on supporting various remote operational sites. This apprenticeship is designed for individuals eager to gain hands-on experience and develop a career in the electrical trade, with a strong emphasis on modern technologies and remote monitoring systems. You will work under the guidance of experienced technicians and engineers, learning to install, maintain, troubleshoot, and repair electrical systems and equipment critical to our operations.
As an Apprentice Electrical Technician, your responsibilities will include:
Ideal Candidates Will Possess:
This apprenticeship provides comprehensive training and the chance to work on challenging projects within a supportive, fully remote team structure. You will gain invaluable experience in electrical systems while benefiting from the flexibility of remote work.
As an Apprentice Electrical Technician, your responsibilities will include:
- Assisting in the installation, testing, and commissioning of electrical systems and equipment according to specifications and safety standards.
- Learning to diagnose and repair electrical faults and malfunctions, ensuring minimal disruption to operations.
- Performing routine maintenance and inspections on electrical infrastructure, including power distribution, control panels, and safety devices.
- Utilizing remote diagnostic tools and software to monitor system performance and troubleshoot issues proactively.
- Reading and interpreting electrical schematics, blueprints, and technical manuals.
- Maintaining accurate records of work performed, including maintenance logs and repair reports.
- Adhering strictly to all safety protocols, regulations, and company policies.
- Participating in training sessions and technical workshops to enhance skills and knowledge.
- Collaborating effectively with senior technicians and other team members to achieve project goals.
- Providing support for electrical needs at various project sites, primarily through remote guidance and troubleshooting assistance.
Ideal Candidates Will Possess:
- A strong interest in electrical systems and a commitment to developing a career in the electrical trade.
- Good mechanical aptitude and problem-solving skills.
- Basic understanding of electrical principles (e.g., voltage, current, resistance).
- Ability to learn quickly and follow instructions accurately.
- Strong communication and interpersonal skills for effective remote collaboration.
- Willingness to travel to project sites as required for hands-on intervention, though the primary mode of work is remote support.
- A formal qualification or ongoing study in electrical engineering or a related field is advantageous but not strictly required as training will be provided.
This apprenticeship provides comprehensive training and the chance to work on challenging projects within a supportive, fully remote team structure. You will gain invaluable experience in electrical systems while benefiting from the flexibility of remote work.
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7
Senior Field Service & Technical Support Lead
20200 Abothuguchi West
KES190000 Annually
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Posted 2 days ago
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Our client, a leader in specialized industrial equipment manufacturing, is seeking a highly skilled and motivated Senior Field Service & Technical Support Lead. While this role is inherently hands-on, the leadership and strategic planning components will be conducted remotely. You will be responsible for leading and mentoring a team of field service technicians, developing remote troubleshooting protocols, and ensuring the highest level of technical support and customer satisfaction for our clients' complex machinery. The ideal candidate will have a strong background in mechanical or electrical engineering, extensive experience in field service operations, and a proven ability to diagnose and resolve intricate technical issues, with a significant focus on remote guidance and team management.
Responsibilities:
Responsibilities:
- Lead, mentor, and manage a remote team of field service technicians, ensuring high performance and continuous professional development.
- Develop and implement remote troubleshooting guides and best practices for diagnosing and resolving complex technical issues.
- Oversee the scheduling and dispatch of field service technicians for on-site installations, maintenance, and repairs.
- Act as a primary point of escalation for challenging technical problems, providing expert remote guidance to field teams and customers.
- Collaborate with the engineering and product development teams to provide feedback on product performance and areas for improvement.
- Develop and deliver remote training programs for field technicians and customer support staff.
- Ensure adherence to safety protocols and quality standards across all service operations.
- Manage service contracts and warranties, ensuring timely and effective resolution of client needs.
- Analyze service data to identify trends, improve efficiency, and reduce downtime.
- Contribute to the continuous improvement of service delivery processes and customer support strategies.
- Bachelor's degree in Electrical Engineering, Mechanical Engineering, or a related technical field.
- Minimum of 7 years of experience in field service engineering or technical support, with at least 3 years in a leadership or supervisory role.
- Proven ability to provide expert remote technical assistance and troubleshooting for complex industrial equipment.
- Strong understanding of mechanical, electrical, and hydraulic systems.
- Experience with diagnostic tools and software relevant to industrial machinery.
- Excellent leadership, communication, and interpersonal skills, with the ability to motivate and guide a remote team effectively.
- Proficiency in utilizing remote support tools and technologies.
- Strong problem-solving and analytical skills.
- Ability to travel as needed for critical on-site interventions (this will be occasional and not the primary focus of the role).
- Commitment to delivering exceptional customer service and technical support.
This advertiser has chosen not to accept applicants from your region.
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