What Jobs are available for Field Service Manager in Kenya?
Showing 5000+ Field Service Manager jobs in Kenya
Remote Installation & Maintenance Coordinator - Field Service Management Lead
Posted 1 day ago
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Job Description
Our client is seeking a highly organized and efficient Remote Installation & Maintenance Coordinator to manage field service operations. This is a fully remote position, offering the flexibility to coordinate installations and maintenance from anywhere. The ideal candidate will have a strong background in logistics, customer service, and a good understanding of technical installation or maintenance processes. You will be responsible for scheduling and dispatching field technicians, managing service requests, and ensuring timely and effective completion of installations and repairs. Key responsibilities include optimizing technician routes, managing service inventories, and coordinating with clients to confirm appointments and service details. Proficiency in field service management software (e.g., ServiceTitan, Jobber) and excellent communication skills are essential. You will act as a primary point of contact for both field technicians and customers, resolving issues and providing support. The ability to troubleshoot problems remotely, provide clear instructions, and maintain a high level of customer satisfaction is crucial. Our client is committed to providing exceptional service, and this role is vital to ensuring seamless operations. You will need to be detail-oriented, adept at multitasking, and capable of working independently in a fast-paced environment. While the role is remote, an understanding of the logistical challenges and service needs in areas like **Nyeri, Nyeri, KE** can provide valuable context for optimizing field operations. Strong problem-solving abilities and a proactive approach to managing service disruptions are highly valued. This position offers a challenging and rewarding opportunity to ensure the smooth execution of essential installation and maintenance services through effective remote coordination.
Responsibilities:
Responsibilities:
- Schedule and dispatch field technicians for installations and maintenance services.
- Manage incoming service requests and prioritize tasks based on urgency and resource availability.
- Coordinate with clients to confirm appointments, provide service updates, and gather feedback.
- Optimize technician routes and schedules to ensure efficiency.
- Maintain accurate records of service calls, repair histories, and equipment status.
- Process work orders and ensure timely completion of all service tasks.
- Liaise with technical support teams to resolve complex installation or maintenance issues.
- Manage inventory of parts and equipment for field technicians.
- Ensure compliance with safety procedures and quality standards.
- Provide excellent customer service and address client inquiries and concerns promptly.
- Proven experience in coordination, dispatch, or field service management.
- Familiarity with installation and maintenance processes across various industries.
- Proficiency in field service management software and CRM systems.
- Excellent organizational, communication, and problem-solving skills.
- Ability to multitask and manage competing priorities effectively.
- Strong customer service orientation.
- Ability to work independently and manage workload efficiently in a remote setting.
- High school diploma or equivalent; technical certification is a plus.
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0
Field Service Technician - On-site
Posted 1 day ago
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Job Description
Our client requires a skilled and experienced Field Service Technician to join their dedicated technical team. This is an on-site role based in the **Kakamega, Kakamega, KE** area. The successful candidate will be responsible for the installation, maintenance, troubleshooting, and repair of specialized equipment at client locations. You will work closely with clients to ensure their systems are operating at peak performance, providing timely and effective technical support. This role demands a strong understanding of mechanical, electrical, and/or software systems, depending on the specific equipment. Key responsibilities include performing routine preventive maintenance, diagnosing and resolving complex technical issues, conducting system upgrades, and ensuring all work is completed to the highest standards. You will be required to maintain accurate service records, document all repairs and maintenance activities, and manage your service schedule efficiently. Excellent problem-solving skills and the ability to work independently with minimal supervision are essential. A customer-focused approach is critical, as you will be the primary point of contact for clients requiring technical assistance. The ability to interpret technical manuals, schematics, and blueprints is a must. Travel to various client sites within the region will be required. This position involves hands-on work and may require the ability to lift heavy components. We are seeking a reliable, detail-oriented individual with a strong work ethic and a commitment to providing exceptional service. If you have a passion for technology and enjoy solving technical challenges in a field-based environment, we encourage you to apply.
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1
Senior Field Service Technician - Remote Management
Posted 1 day ago
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Job Description
Our client is seeking an experienced and technically proficient Senior Field Service Technician to remotely manage and support a team of field engineers. This is a critical remote role focused on ensuring the highest levels of service delivery, technical support, and client satisfaction for complex installation and maintenance projects. The ideal candidate will have a strong background in electro-mechanical systems, troubleshooting complex issues, and leading technical teams from a distance. You will be responsible for remote diagnostics, guiding field technicians through intricate repair procedures, ensuring compliance with service level agreements, and managing spare parts inventory.
Key Responsibilities:
Qualifications:
This position is fully remote, but the scope of work includes managing field operations that support installations and maintenance within the **Embu, Embu, KE** region.
Key Responsibilities:
- Provide remote technical support and guidance to field service technicians for installation, maintenance, and repair of complex equipment.
- Conduct remote diagnostics and troubleshooting of system failures, identifying root causes and developing effective solutions.
- Develop and update technical documentation, including troubleshooting guides, repair manuals, and best practice procedures.
- Train and mentor junior field service technicians on technical skills, safety protocols, and customer service best practices.
- Monitor field service performance metrics, identify areas for improvement, and implement strategies to enhance efficiency and effectiveness.
- Manage and coordinate the dispatch of field technicians for urgent service calls and planned maintenance.
- Oversee spare parts inventory, ensuring adequate stock levels and efficient management of parts distribution.
- Liaise with engineering and product development teams to provide feedback on product performance and suggest improvements.
- Ensure adherence to all safety regulations and company policies during field service operations.
- Manage customer escalations and ensure timely resolution of technical issues to maintain high levels of customer satisfaction.
- Maintain accurate records of service activities, repairs, and parts usage through the company's service management system.
Qualifications:
- Associate's or Bachelor's degree in Electrical Engineering, Mechanical Engineering, Electronics Technology, or a related field.
- Minimum of 6 years of experience in field service, technical support, or a related role, with a proven ability to troubleshoot complex systems.
- Strong understanding of electro-mechanical systems, industrial equipment, or similar technical domains.
- Excellent remote diagnostic and problem-solving skills.
- Proven experience in leading or mentoring technical teams.
- Strong communication and interpersonal skills, with the ability to clearly convey technical information to both technical and non-technical audiences.
- Proficiency with service management software, remote access tools, and diagnostic equipment.
- Ability to work independently and manage multiple priorities effectively in a remote setting.
- Knowledge of safety procedures relevant to installation and maintenance environments.
- Customer-focused attitude with a commitment to delivering exceptional service.
This position is fully remote, but the scope of work includes managing field operations that support installations and maintenance within the **Embu, Embu, KE** region.
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2
Field Service Technician (Remote Support & On-site)
Posted 1 day ago
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Job Description
Our client is seeking a skilled and versatile Field Service Technician who can provide both remote technical support and hands-on on-site maintenance and installation services. This hybrid role requires a technically adept individual capable of diagnosing and resolving complex issues, whether troubleshooting remotely or working directly with equipment. You will be responsible for installing, maintaining, and repairing a range of machinery and technical systems. This includes performing routine maintenance, identifying and rectifying faults, and ensuring all equipment operates at optimal efficiency. A significant part of your role will involve providing remote technical assistance to clients, guiding them through troubleshooting steps and providing solutions over the phone or via video calls. When on-site, you will conduct thorough diagnostics, perform necessary repairs or upgrades, and ensure systems are fully functional post-service. You will maintain detailed service records, document all repairs, and manage inventory of spare parts and tools. Strong customer service skills are essential, as you will be the primary point of contact for clients facing technical challenges. The ideal candidate possesses excellent problem-solving abilities, a strong mechanical and electrical aptitude, and the ability to work independently. Familiarity with various diagnostic tools and software is required. This position is based in **Bungoma, Bungoma, KE**, and requires a willingness to travel to client sites as needed, balanced with remote support duties.
Responsibilities:
Responsibilities:
- Perform installations, maintenance, and repairs on various equipment and systems.
- Provide remote technical support and troubleshooting assistance to clients.
- Conduct on-site diagnostics and perform necessary repairs or adjustments.
- Ensure all equipment is functioning optimally and meets performance standards.
- Maintain accurate and detailed service reports, logs, and documentation.
- Manage and maintain an inventory of tools, parts, and equipment.
- Adhere to all safety regulations and company policies during on-site work.
- Collaborate with engineering and product development teams to provide feedback on equipment performance.
- Communicate effectively with clients, explaining technical issues and solutions clearly.
- Schedule and prioritize service calls and remote support requests.
- Identify opportunities for equipment upgrades or preventive maintenance.
- Participate in training sessions to stay updated on product knowledge and service techniques.
- Handle emergency service requests promptly and efficiently.
- Technical degree or certification in a relevant field (e.g., Mechanical Engineering Technology, Electrical Engineering, Industrial Maintenance).
- Minimum of 3 years of experience in field service, installation, or maintenance roles.
- Proven ability to diagnose and repair complex technical issues.
- Strong mechanical, electrical, and troubleshooting skills.
- Experience providing remote technical support via phone and video conferencing.
- Excellent customer service and communication skills.
- Ability to work independently, manage time effectively, and prioritize tasks.
- Proficiency with diagnostic tools, software, and hand tools.
- Valid driver's license and a clean driving record.
- Willingness to travel to client sites as required.
- Ability to work effectively in a hybrid on-site and remote environment.
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3
Remote Lead Field Service Technician - Technical Support
Posted 1 day ago
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Job Description
Our client is seeking a highly skilled and experienced Lead Field Service Technician to join their remote technical support team. This critical role involves providing expert-level remote troubleshooting, guidance, and technical support to field technicians and end-users on complex machinery and equipment. You will be instrumental in diagnosing issues, developing solutions, and ensuring the optimal performance and uptime of client systems. The ideal candidate will possess deep technical expertise, excellent problem-solving skills, and the ability to communicate intricate technical information clearly and effectively in a virtual setting.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Provide advanced remote technical support and troubleshooting for complex mechanical, electrical, and software systems.
- Diagnose equipment malfunctions and failures using diagnostic tools and remote access software.
- Develop clear, step-by-step repair and maintenance procedures for field technicians.
- Guide and mentor field service technicians remotely, enhancing their technical capabilities.
- Analyze recurring technical issues and propose preventative maintenance strategies.
- Create and update technical documentation, including user manuals, service guides, and troubleshooting databases.
- Collaborate with engineering and product development teams to provide feedback on product performance and identify areas for improvement.
- Manage escalations and resolve complex technical problems efficiently.
- Ensure adherence to safety protocols and best practices during all service interventions.
- Track service requests, resolutions, and customer feedback using the CRM system.
- Develop training materials and deliver remote training sessions to field staff and clients.
- Maintain a high level of technical expertise on the company's product line.
- Contribute to the development of remote support strategies and tools.
- Communicate effectively with internal departments and external clients regarding technical matters.
- Oversee the quality of remote technical assistance provided by the team.
Qualifications:
- Minimum of 7 years of experience in field service, technical support, or a related role, with a focus on complex equipment.
- In-depth knowledge of mechanical, electrical, and software systems relevant to the industry.
- Proven ability to troubleshoot and diagnose complex technical issues remotely.
- Excellent communication, presentation, and interpersonal skills, with the ability to explain technical concepts to diverse audiences.
- Proficiency in using remote diagnostic tools, CRM software, and technical documentation platforms.
- Strong analytical and problem-solving skills.
- Ability to work independently and manage multiple priorities in a demanding remote environment.
- Relevant technical certifications or an Associate's/Bachelor's degree in a technical field (e.g., Engineering, Electronics).
- Experience in leading or mentoring technical teams is essential.
- Familiarity with project management principles.
- Adaptability and a strong desire to learn new technologies.
- Previous experience in a remote technical support role is highly desirable.
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4
Field Service Technician
Posted 1 day ago
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Job Description
We are seeking a dedicated and skilled Field Service Technician to join our team, serving clients in and around **Embu, Embu, KE**. This role is essential for providing on-site installation, maintenance, and repair services for our range of specialized equipment. The successful candidate will be responsible for diagnosing technical issues, performing complex repairs, conducting routine maintenance checks, and ensuring that all installations are completed to the highest standards. You will work directly with customers, providing technical support and guidance to ensure their satisfaction and the optimal performance of our products. A strong mechanical aptitude, excellent troubleshooting skills, and the ability to interpret technical manuals and schematics are crucial for this position. This role requires frequent travel to customer sites within the specified region, and occasional work outside regular business hours may be necessary to address urgent service needs. You must be comfortable working independently and managing your schedule efficiently to meet service demands. Excellent customer service skills are paramount, as you will be the primary point of contact for clients requiring technical assistance.
Responsibilities:
Responsibilities:
- Install, maintain, and repair mechanical and electrical systems at customer locations.
- Diagnose and troubleshoot technical problems effectively and efficiently.
- Perform preventative maintenance and scheduled servicing of equipment.
- Conduct site surveys and assessments to ensure optimal installation conditions.
- Provide technical support and training to customers on equipment operation and maintenance.
- Maintain accurate service records and reports, documenting all work performed.
- Adhere to all safety regulations and company procedures during service calls.
- Manage inventory of spare parts and tools, ensuring availability for service needs.
- Liaise with the technical support team to resolve complex issues.
- Build and maintain strong customer relationships, ensuring high levels of satisfaction.
- Technical degree or certification in a relevant field (e.g., Electrical, Mechanical Engineering Technology).
- Proven experience as a Field Service Technician or in a similar hands-on technical role.
- Strong understanding of mechanical and electrical systems.
- Proficiency in reading and interpreting technical manuals, blueprints, and schematics.
- Excellent diagnostic and problem-solving skills.
- Ability to work independently and manage time effectively.
- Strong customer service and communication skills.
- Valid driver's license and a clean driving record.
- Willingness to travel frequently within the **Embu, Embu, KE** region and occasionally beyond.
- Ability to work flexible hours as needed to meet customer demands.
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5
Field Service Technician - Robotics
Posted 1 day ago
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Job Description
Our client, a global leader in industrial automation and robotics, is seeking a highly skilled Field Service Technician specializing in robotic systems. This is a fully remote position, allowing you to leverage your expertise from your home base, while providing critical on-site support across various client locations as needed. You will be responsible for the installation, maintenance, troubleshooting, and repair of advanced robotic equipment and automated manufacturing systems. This includes performing routine inspections, diagnosing hardware and software issues, replacing faulty components, and ensuring optimal system performance. You will work closely with clients' engineering and production teams to understand their operational needs and provide tailored solutions. A key aspect of this role involves remote diagnostics and support, utilizing cutting-edge technology to preemptively identify and resolve potential issues before they impact production. You will also be tasked with conducting system upgrades, calibrations, and preventative maintenance programs to maximize uptime and efficiency for our clients. The successful candidate will possess a deep understanding of robotic kinematics, control systems, PLC programming, and industrial networking protocols. Experience with specific robotic brands (e.g., Fanuc, KUKA, ABB) is a significant advantage. Excellent problem-solving skills, strong mechanical and electrical aptitude, and the ability to work independently and manage your time effectively are crucial. While the role is remote-first, occasional travel to client sites may be required for complex installations or critical repairs, particularly around the **Malindi, Kilifi, KE** region and beyond. You will be expected to maintain detailed service reports and communicate technical findings clearly to both technical and non-technical stakeholders. This is an exceptional opportunity to join a forward-thinking company and contribute to the advancement of manufacturing technology.
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