850 Field Service Manager jobs in Kenya

Kenya
The Client Success Manager (CSM) is a pivotal role within our organization, responsible for managing client relationships, overseeing people management initiatives, and fostering collaboration across departments. The CSM serves as the primary point of contact for designated clients, ensuring their needs are met and expectations exceeded.

This role requires strong leadership skills, exceptional communication abilities, and a passion for driving client success.

Requirements

• 3+ years in a client-facing or customer-service management role.
• 1+ years managing teams and subordinates, with a proven track record of developing high-performing teams.
• Prior experience working in a B2B environment
• Strong leadership, communication, and negotiation skills.
• Ability to multitask and perform under pressure in a fast-paced environment.
• Strategic thinker with experience in growth planning and service alignment.
• Skilled in change management and driving process adoption.
• Culturally competent with strong cross-cultural communication skills.
• Proficient in Google Suite, Slack, and general computer usage.
• Experience in e-commerce or BPO is a bonus.
• Bachelor's degree in Business, Communications, or a related field.

Internet and Device Requirements:

• Reliable internet connection
• System: Windows 11 / 32-bit Operation system.
• RAM 8GB or more
• Processors - Intel Core i5 or up.
• Laptop (No Chromebook, Linux OS, or Desktop)
• Wired headset
• Quiet working environment

What We Bring to The Table:

• A 100% work-from-home opportunity with a flexible, follow-the-sun working arrangement.
• Career development opportunities in a fast-growing, global company.
• A supportive and inclusive work environment that values diversity and collaboration.
• The chance to work with leading brands and make a real impact on their customer experience.

How We Operate / Our Values:

• Treat others as you would like to be treated.
• Do what you say you're going to do. Show don't tell.
• Prioritize the listener.
• Focus on the facts.

Ready to Join Us?
If you're passionate about delivering exceptional service, leading high-performing teams, and making a real impact in a global company, we'd love to hear from you

Apply now to join Influx and help us redefine the human experience in online business.

IMPORTANT NOTES:**
Influx never asks candidates to make any payment throughout the entire recruitment process.

Successful candidates will be contacted only through email ending with

Apply Here

• Develop and implement operational strategies and procedures to enhance efficiency, productivity, and quality across all departments.
• Oversee daily operations, ensuring smooth workflow and timely delivery of services or products.
• Analyze operational data to identify areas for improvement and implement corrective actions.
• Manage resource allocation, including personnel, budget, and technology, to meet operational goals.
• Develop and maintain key performance indicators (KPIs) to track operational performance and identify trends.
• Lead and mentor operational teams, fostering a collaborative and high-performance culture.
• Implement and manage quality assurance programs to ensure adherence to standards.
• Drive continuous improvement initiatives using methodologies such as Lean or Six Sigma.
• Ensure compliance with all relevant regulations, policies, and procedures.
• Develop and manage operational budgets, seeking cost-saving opportunities.
• Collaborate with senior leadership to align operational strategies with overall business objectives.
• Oversee the implementation of new technologies and systems to support operational efficiency.
• Manage relationships with external vendors and partners related to operations.

• Master's degree in Business Administration, Operations Management, or a related field.
• Minimum of 7 years of progressive experience in operations management, with a strong track record of leading teams and driving significant improvements.
• Demonstrated expertise in process optimization, workflow management, and strategic planning.
• Proven ability to manage budgets, resources, and projects effectively.
• Strong analytical and problem-solving skills, with the ability to interpret complex data.
• Excellent leadership, communication, and interpersonal skills, essential for remote team management.
• Proficiency in project management tools and operational software.
• Experience with change management and implementing new operational frameworks.
• Ability to work independently, manage multiple priorities, and thrive in a fully remote setting.
• A strategic mindset with a focus on delivering measurable results and continuous improvement.
• Experience in remote team leadership and building virtual team cohesion is highly preferred.

• Develop and implement strategic operational plans to achieve business objectives.
• Oversee and manage all day-to-day operations.
• Drive continuous improvement initiatives across all operational areas.
• Lead and develop a high-performing operations team.
• Manage operational budgets and ensure cost-effectiveness.
• Establish and maintain high-quality standards for products/services.
• Optimize supply chain and logistics processes.
• Implement technology solutions to enhance operational efficiency.
• Monitor key performance indicators (KPIs) and implement corrective actions.
• Ensure compliance with all relevant regulations and policies.

• Bachelor's degree in Business Administration, Operations Management, Engineering, or a related field. MBA or Master's degree is a plus.
• Minimum of 7 years of progressive experience in operations management, with at least 3 years in a leadership role.
• Proven track record of successfully implementing operational improvements and driving efficiency.
• Strong understanding of lean manufacturing, Six Sigma, or other process improvement methodologies.
• Excellent leadership, team management, and strategic planning skills.
• Exceptional analytical, problem-solving, and decision-making abilities.
• Proficiency in operations management software and ERP systems.
• Outstanding communication, negotiation, and interpersonal skills.
• Demonstrated ability to work autonomously and lead effectively in a fully remote environment.
• Experience in managing cross-functional projects.