327 Face To jobs in Kenya

We're Hiring Join Our Front Office Team

Are you passionate about hospitality and love creating memorable guest experiences?

We're looking for a
Front Desk Agent
to be the welcoming face of
67 Airport Hotel
— someone who's professional, friendly, and ready to go the extra mile for our guests.

What You'll Do:

Greet and check in guests with warmth and efficiency

Manage reservations, assign rooms, and handle payments

Support guests with inquiries, requests, and concerns

Coordinate with other departments to deliver exceptional service

Promote hotel services and maintain front desk standards

What We're Looking For:

Diploma or Degree in Hospitality (required)

1–3 years' experience in a front office or guest-facing role

Strong communication & problem-solving skills

Confident handling payments and transactions

Flexible to work shifts, weekends, and holidays

A team player with a positive, can-do attitude

Application Deadline:
8th October 2025

How to Apply:
Send your CV and cover letter to

Only shortlisted candidates will be contacted.

Join us and be part of a team that creates unforgettable guest experiences every day

• Oversee and manage daily administrative operations, ensuring efficiency and effectiveness.
• Develop, implement, and refine operational procedures and policies to enhance productivity.
• Manage and supervise administrative staff, providing guidance, training, and performance feedback.
• Coordinate with various departments to ensure seamless interdepartmental communication and workflow.
• Manage vendor relationships and oversee procurement processes for office supplies and services.
• Develop and manage operational budgets, tracking expenses and identifying cost-saving opportunities.
• Implement and maintain systems for record-keeping, data management, and information retrieval.
• Ensure compliance with relevant regulations and company policies.
• Identify opportunities for process improvement and implement solutions to enhance efficiency.
• Manage and resolve operational issues and conflicts that may arise.
• Prepare regular reports on operational performance, key metrics, and team progress for senior management.
• Utilize project management skills to oversee special administrative projects.

• Bachelor's degree in Business Administration, Management, or a related field.
• Minimum of 5 years of experience in operations management or a related administrative leadership role.
• Proven experience in process improvement and workflow optimization.
• Strong understanding of administrative best practices and office management principles.
• Excellent leadership, team management, and motivational skills.
• Proficiency in project management tools and methodologies.
• Strong organizational, time management, and multitasking abilities.
• Excellent problem-solving and decision-making skills.
• Exceptional written and verbal communication skills.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and familiarity with various administrative software.
• Ability to work independently and manage a remote team effectively.

• Oversee and manage all remote administrative operations and processes.
• Develop, implement, and enforce administrative policies and procedures.
• Manage and optimize digital workflows, including CRM and project management systems.
• Lead, mentor, and manage a remote team of administrative staff.
• Oversee administrative budgets and manage vendor relationships.
• Coordinate cross-functional projects and ensure timely completion.
• Ensure compliance with relevant legal and regulatory requirements.
• Enhance operational efficiency and implement cost-saving measures.
• Facilitate effective communication and collaboration among remote teams.
• Manage the procurement and maintenance of office supplies and equipment virtually.

• Bachelor's degree in Business Administration, Management, or a related field.
• Minimum of 6 years of experience in operations management or senior administrative leadership.
• Proven experience managing remote teams and virtual operations.
• Proficiency in project management software (e.g., Asana, Trello), CRM systems, and MS Office Suite.
• Strong understanding of business processes, financial management, and HR principles.
• Excellent leadership, communication, and interpersonal skills.
• Exceptional organizational, time management, and problem-solving abilities.
• Ability to work independently, prioritize effectively, and meet deadlines in a fast-paced remote environment.
• Experience with process improvement methodologies (e.g., Lean, Six Sigma) is a plus.

• Supervise and train front desk staff, ensuring high standards of service.
• Manage daily front desk operations, including check-ins, check-outs, and guest services.
• Handle guest inquiries, requests, and complaints efficiently and professionally.
• Maintain accurate guest records and billing information.
• Process payments and manage cash handling procedures.
• Ensure the lobby area and front desk are well-maintained and presentable.
• Create and manage front desk staff schedules.
• Monitor and respond to online reviews and guest feedback.
• Collaborate with other hotel departments to ensure seamless guest experiences.
• Implement hotel policies and procedures related to front desk operations.
• Assist with inventory management for front desk supplies.

• High school diploma or equivalent; further education in hospitality is a plus.
• Minimum of 4 years of experience in hotel front desk operations, with at least 1 year in a supervisory role.
• Proficiency with Property Management Systems (PMS) is essential.
• Excellent customer service, communication, and interpersonal skills.
• Strong organizational and multitasking abilities.
• Ability to remain calm and professional under pressure.
• Knowledge of basic accounting and cash handling procedures.
• Experience with shift scheduling and staff management.
• Understanding of hospitality best practices and service standards.
• Ability to work flexible hours, including evenings, weekends, and holidays.