880 Engineer Support jobs in Kenya
Field Service Engineer - Remote Support
00200 Abothuguchi West
KES280000 Annually
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Our client is looking for a dedicated Field Service Engineer to provide remote support for their specialized equipment installations and maintenance. This is a fully remote position, allowing you to offer expert assistance from any location. You will be responsible for troubleshooting, diagnosing, and resolving technical issues reported by clients concerning the installation, operation, and maintenance of our products. Your role involves guiding clients through step-by-step procedures, utilizing remote diagnostic tools, and creating detailed technical documentation. You will collaborate with engineering and support teams to identify root causes of problems and implement effective solutions. The ideal candidate will have a strong technical aptitude, excellent problem-solving skills, and a thorough understanding of mechanical, electrical, and software components relevant to our equipment. Prior experience in a field service or technical support role, particularly with remote assistance capabilities, is highly desirable. Strong communication and interpersonal skills are essential to effectively guide clients and relay technical information clearly. You will be expected to maintain accurate records of service calls, customer interactions, and resolutions. This role offers a dynamic opportunity for a technically skilled professional to support clients and ensure the optimal performance of installed systems, all while working remotely. The conceptual location for this support role is within Ruiru, Kiambu, KE .
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0
Field Service Engineer - Remote Support
71101 Gathiruini
KES100000 Annually
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Our client is seeking a highly skilled and dedicated Field Service Engineer to provide remote technical support and troubleshooting for their industrial equipment. This role is fully remote, requiring you to diagnose and resolve complex technical issues for clients across various locations. The Field Service Engineer will be responsible for delivering exceptional customer service, ensuring minimal downtime for critical machinery. Key responsibilities include performing remote diagnostics, guiding on-site personnel through repair procedures, managing spare parts inventory, and documenting all service activities. You will collaborate with engineering and product development teams to identify recurring issues and contribute to product improvements. The ideal candidate will have a strong background in mechanical or electrical engineering, with hands-on experience in installing, maintaining, and repairing industrial systems. Proficiency in reading technical manuals, schematics, and diagnostic software is essential. You should possess excellent problem-solving skills, a methodical approach to troubleshooting, and the ability to communicate technical information clearly and concisely. A bachelor's degree in a relevant engineering discipline and at least 3 years of experience in field service or technical support is required. Experience with remote diagnostic tools and a customer-centric mindset are crucial for success in this role. This is an excellent opportunity for an experienced engineer looking for a remote position where they can leverage their technical expertise and make a significant impact.
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Senior Field Service Engineer - Remote Support
20400 Kapsuser
KES180000 Annually
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Our client is seeking an experienced Senior Field Service Engineer who can provide critical support remotely. While the role title suggests field service, this position is designed for individuals who excel at remote diagnostics, troubleshooting, and guiding on-site personnel through complex installation and maintenance procedures. You will be the go-to expert for advanced technical issues, leveraging your deep knowledge of specialized equipment to ensure optimal performance and minimal downtime for our clients. Your primary focus will be on providing expert technical assistance via phone, video conferencing, and remote access tools.
Responsibilities include interpreting technical schematics, diagnosing intricate system failures, and developing detailed repair instructions. You will create and update technical documentation, including user manuals, troubleshooting guides, and best practice procedures. The ability to communicate highly technical information clearly and concisely to both technical and non-technical audiences is paramount. You will also play a key role in training field technicians and customer support staff on new equipment and advanced maintenance techniques, all delivered remotely. This is a fully remote position that requires exceptional problem-solving skills, a proactive approach to identifying potential issues, and the ability to remain calm and effective under pressure. We are looking for someone who is highly organized, detail-oriented, and possesses a strong commitment to customer satisfaction. You will work independently, manage your case load, and contribute to a knowledge base that supports the entire service organization. Your expertise will be crucial in resolving challenging technical problems and maintaining high standards of service delivery.
Key Responsibilities:
Qualifications:
Responsibilities include interpreting technical schematics, diagnosing intricate system failures, and developing detailed repair instructions. You will create and update technical documentation, including user manuals, troubleshooting guides, and best practice procedures. The ability to communicate highly technical information clearly and concisely to both technical and non-technical audiences is paramount. You will also play a key role in training field technicians and customer support staff on new equipment and advanced maintenance techniques, all delivered remotely. This is a fully remote position that requires exceptional problem-solving skills, a proactive approach to identifying potential issues, and the ability to remain calm and effective under pressure. We are looking for someone who is highly organized, detail-oriented, and possesses a strong commitment to customer satisfaction. You will work independently, manage your case load, and contribute to a knowledge base that supports the entire service organization. Your expertise will be crucial in resolving challenging technical problems and maintaining high standards of service delivery.
Key Responsibilities:
- Provide remote technical support and troubleshooting for complex equipment and systems.
- Diagnose hardware and software issues, providing detailed solutions and guidance.
- Interpret technical drawings, manuals, and diagnostic data.
- Develop and maintain comprehensive technical documentation and training materials.
- Guide on-site personnel through installation, maintenance, and repair procedures.
- Collaborate with engineering teams to resolve escalated technical issues.
- Manage and prioritize incoming service requests, ensuring timely resolution.
- Contribute to product improvement by providing feedback on recurring technical challenges.
- Deliver remote training sessions to field technicians and customers.
Qualifications:
- Associate's or Bachelor's degree in Engineering, Electronics, or a related technical field.
- Minimum of 5 years of experience in field service, technical support, or a similar role.
- Proven expertise in diagnosing and repairing complex mechanical and/or electronic systems.
- Strong understanding of diagnostic tools and methodologies.
- Excellent communication, interpersonal, and problem-solving skills.
- Proficiency with remote access tools and video conferencing platforms.
- Ability to clearly explain technical procedures to various audiences.
- Self-motivated, organized, and able to work effectively independently in a remote environment.
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Senior Field Service Engineer - Remote Support
20100 Mwembe
KES220000 Annually
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Our client, a renowned provider of advanced industrial equipment, is looking for a highly skilled Senior Field Service Engineer to provide expert remote technical support and troubleshooting. This fully remote position allows you to leverage your extensive technical expertise to assist customers and field technicians worldwide. You will be responsible for diagnosing complex mechanical, electrical, and software issues with our client's equipment, providing clear and concise solutions, and guiding on-site personnel through repair and maintenance procedures via phone, video conferencing, and remote diagnostic tools. The ideal candidate will have a strong background in electro-mechanical systems, hydraulics, pneumatics, and control systems. You will analyze service reports, identify recurring problems, and contribute to the development of product improvements and enhanced documentation. This role requires exceptional problem-solving abilities, a customer-centric approach, and the capacity to remain calm and effective under pressure. Proficiency with diagnostic software, remote access tools, and technical documentation platforms is essential. You will also play a role in training customer support teams and developing knowledge base articles to empower self-service troubleshooting. Your ability to communicate complex technical information to both technical and non-technical audiences is paramount. This remote opportunity is perfect for experienced engineers who enjoy problem-solving and making a significant impact without constant travel. You will be a critical point of contact for resolving challenging technical issues, ensuring customer satisfaction and operational uptime. This position offers a dynamic work environment where your technical acumen will be highly valued and contribute directly to client success.
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3
Lead Field Installation Engineer (Remote Support)
20200 Kapsuser
KES95000 Weekly
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Our client, a rapidly expanding manufacturing and technology solutions provider, is looking for an experienced Lead Field Installation Engineer to provide remote technical support and oversight for complex installation projects. This is a fully remote position focused on offering expert guidance and troubleshooting to on-site installation teams. You will be the primary point of contact for technical challenges encountered during the installation and commissioning phases of our products.
Your responsibilities will include reviewing installation plans, providing real-time technical assistance to field technicians via video calls, phone, and chat, and diagnosing and resolving technical issues related to mechanical, electrical, and software components. You will also be responsible for creating and updating technical documentation, standard operating procedures (SOPs), and troubleshooting guides. Experience with project management tools and remote collaboration platforms is essential. A strong understanding of electrical systems, mechanical assemblies, and control software is required.
The ideal candidate will have a Bachelor's degree in Electrical Engineering, Mechanical Engineering, or a related technical field, along with a minimum of 6 years of experience in field service, installation, or technical support roles, preferably in a remote capacity. Hands-on experience with diagnosing and repairing complex machinery or systems is crucial. Excellent communication, problem-solving, and customer service skills are paramount. You must be a self-starter, capable of working independently, managing multiple support requests, and thriving in a fast-paced, remote technical support environment. This role supports installations near **Kericho, Kericho, KE**, but requires you to work remotely.
Your responsibilities will include reviewing installation plans, providing real-time technical assistance to field technicians via video calls, phone, and chat, and diagnosing and resolving technical issues related to mechanical, electrical, and software components. You will also be responsible for creating and updating technical documentation, standard operating procedures (SOPs), and troubleshooting guides. Experience with project management tools and remote collaboration platforms is essential. A strong understanding of electrical systems, mechanical assemblies, and control software is required.
The ideal candidate will have a Bachelor's degree in Electrical Engineering, Mechanical Engineering, or a related technical field, along with a minimum of 6 years of experience in field service, installation, or technical support roles, preferably in a remote capacity. Hands-on experience with diagnosing and repairing complex machinery or systems is crucial. Excellent communication, problem-solving, and customer service skills are paramount. You must be a self-starter, capable of working independently, managing multiple support requests, and thriving in a fast-paced, remote technical support environment. This role supports installations near **Kericho, Kericho, KE**, but requires you to work remotely.
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4
Senior Field Service Engineer (Remote Support)
80100 Nairobi, Nairobi
KES480000 Annually
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Our client, a leading manufacturer of sophisticated industrial equipment, is seeking a highly skilled Senior Field Service Engineer to provide expert remote technical support and guidance. In this crucial role, you will diagnose and resolve complex mechanical and electrical issues for our global client base, ensuring optimal performance and minimal downtime of critical machinery. This position is designed for remote operation, allowing you to provide essential support from your home office.
Key Responsibilities:
Key Responsibilities:
- Provide remote technical assistance to customers experiencing issues with our specialized equipment.
- Diagnose complex mechanical, electrical, and software problems using diagnostic tools and remote access software.
- Guide customers through troubleshooting steps, repair procedures, and preventative maintenance activities.
- Interpret technical manuals, schematics, and diagnostic data to identify root causes of failures.
- Document all customer interactions, troubleshooting steps, and resolutions accurately in the CRM system.
- Escalate critical issues to engineering or product support teams when necessary, providing comprehensive details.
- Train customers on the proper operation, maintenance, and basic troubleshooting of equipment via remote sessions.
- Contribute to the development of technical documentation, FAQs, and knowledge base articles.
- Collaborate with the field service team to share best practices and troubleshoot challenging problems collectively.
- Maintain a high level of customer satisfaction by providing timely, accurate, and professional technical support.
- Identify potential product improvements based on recurring customer issues and feedback.
- Stay current with product updates, new technologies, and service procedures.
- Associate's or Bachelor's degree in Mechanical Engineering, Electrical Engineering, Mechatronics, or a related technical field.
- Minimum of 6 years of experience in field service, technical support, or maintenance of complex industrial machinery.
- Strong diagnostic skills with a proven ability to troubleshoot mechanical, electrical, and control systems.
- Proficiency with diagnostic software, remote access tools, and standard hand/power tools.
- Excellent understanding of hydraulic, pneumatic, and electrical systems.
- Exceptional problem-solving abilities and a methodical approach to issue resolution.
- Superior communication and interpersonal skills, with the ability to clearly explain technical concepts to non-technical users.
- Must be self-motivated, organized, and able to manage time effectively in a remote work environment.
- Ability to remain calm and professional under pressure.
- Willingness to occasionally travel for critical on-site interventions if required (though the primary role is remote).
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5
Senior Field Service Engineer (Remote Support)
10100 Nyeri Town
KES190000 Annually
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Our client is seeking a highly skilled Senior Field Service Engineer to provide remote technical support and guidance for complex industrial equipment. This position is fully remote, allowing you to leverage your expertise to assist clients and on-site technicians across various locations. As a Senior Field Service Engineer, you will be responsible for diagnosing and resolving technical issues with our advanced machinery, often through remote diagnostics, video conferencing, and detailed troubleshooting guides. You will provide expert advice on installation, maintenance, and repair procedures, ensuring optimal performance and longevity of our equipment. This role requires a deep understanding of mechanical, electrical, and hydraulic systems, as well as proficiency in reading technical schematics and manuals. Strong problem-solving skills and the ability to think critically under pressure are essential. You will collaborate with customer support teams, R&D, and field technicians to identify recurring issues and contribute to product improvements. Experience with diagnostic software and remote access tools is a must. Excellent communication skills are vital for effectively guiding users through complex technical procedures. We are looking for an organized, detail-oriented individual with a passion for providing exceptional technical support in a remote setting. This is an excellent opportunity to utilize your engineering skills to make a significant impact without the need for extensive travel.
Responsibilities:
Qualifications:
Responsibilities:
- Provide remote technical support for industrial equipment.
- Diagnose and resolve complex technical issues.
- Guide on-site technicians through installation, maintenance, and repair procedures.
- Utilize remote diagnostic tools and software.
- Interpret technical schematics, manuals, and specifications.
- Collaborate with internal teams to address product issues and improvements.
- Document technical solutions and create knowledge base articles.
- Ensure customer satisfaction through effective technical assistance.
- Stay updated on product advancements and troubleshooting techniques.
- Advise on best practices for equipment operation and maintenance.
Qualifications:
- Associate's or Bachelor's degree in Mechanical Engineering, Electrical Engineering, or a related technical field.
- Minimum of 5 years of experience in field service or technical support for complex machinery.
- Strong understanding of mechanical, electrical, and hydraulic systems.
- Proficiency with diagnostic tools and remote support software.
- Excellent troubleshooting and problem-solving abilities.
- Strong technical aptitude and ability to read complex diagrams.
- Exceptional communication and interpersonal skills.
- Ability to work independently and manage time effectively in a remote environment.
- Experience in industrial automation is a plus.
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6
Senior Field Service Engineer - Remote Support
00100 Makongeni
KES220000 Annually
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Job Description
Our client, a leading manufacturer of industrial automation equipment, is seeking a highly skilled and experienced Senior Field Service Engineer to provide expert remote technical support and service. In this pivotal role, you will be instrumental in diagnosing, troubleshooting, and resolving complex technical issues for our global customer base, all from a fully remote position. You will serve as a primary point of contact for customers experiencing operational challenges with our equipment, leveraging advanced diagnostic tools and your extensive technical knowledge to provide timely and effective solutions. The ideal candidate possesses a strong background in mechanical, electrical, and software systems, with a proven ability to interpret technical documentation, schematics, and diagnostic data. You will conduct remote diagnostics, guide customers through repair procedures, and coordinate with local service partners when on-site intervention is required. This position demands exceptional problem-solving skills, patience, and outstanding communication abilities, ensuring a positive customer experience even when working remotely. You will also contribute to knowledge base development, create technical guides, and provide feedback to engineering teams for product improvement. This is an outstanding opportunity to utilize your expertise in a challenging and rewarding remote-first role within a company committed to customer satisfaction and technological advancement.
Key Responsibilities:
Key Responsibilities:
- Provide remote technical support and troubleshooting for industrial automation equipment.
- Diagnose complex mechanical, electrical, and software issues using remote diagnostic tools.
- Guide customers through repair and maintenance procedures via phone, email, and video conferencing.
- Document all service interactions, including troubleshooting steps, resolutions, and customer feedback.
- Escalate unresolved issues to senior technical specialists or engineering teams.
- Develop and update technical documentation, troubleshooting guides, and FAQs.
- Analyze service data to identify trends and recommend product improvements.
- Collaborate with customer success and sales teams to ensure customer satisfaction.
- Train customers on the proper operation and maintenance of equipment through remote sessions.
- Manage service requests and ensure timely resolution within defined service level agreements (SLAs).
- Associate's or Bachelor's degree in Mechanical Engineering, Electrical Engineering, Electronics Technology, or a related field.
- Minimum of 5 years of experience in field service, technical support, or maintenance of industrial machinery.
- Proven expertise in troubleshooting and repairing complex electro-mechanical systems.
- Strong understanding of industrial control systems, PLCs, and HMI.
- Proficiency with diagnostic software and remote access tools.
- Excellent analytical and problem-solving skills.
- Exceptional communication, interpersonal, and customer service skills, suitable for remote interaction.
- Ability to work independently and manage time effectively in a fully remote environment.
- Experience with documentation and knowledge base creation is a plus.
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7
Senior Field Service Engineer (Remote Support)
50100 Kakamega, Western
KES190000 Annually
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Job Description
Our client is seeking a highly experienced Senior Field Service Engineer to provide critical remote technical support and guidance for complex machinery and equipment. This fully remote role allows you to leverage your extensive technical expertise to assist on-site technicians and customers. The ideal candidate will have a deep understanding of mechanical, electrical, and hydraulic systems, coupled with exceptional troubleshooting skills. You will be responsible for guiding field technicians through complex diagnostic procedures, providing solutions to intricate technical issues, and ensuring the efficient and safe operation of our client's products. This role demands strong problem-solving abilities, clear communication, and the capacity to convey technical information effectively via phone, video conferencing, and remote diagnostic tools. You will also contribute to the development of technical documentation and training materials.
Key Responsibilities:
Key Responsibilities:
- Provide expert remote technical support and troubleshooting assistance to field service technicians and customers.
- Diagnose complex mechanical, electrical, and hydraulic issues on machinery and equipment.
- Guide technicians through repair procedures, ensuring adherence to safety protocols and technical specifications.
- Analyze equipment performance data and diagnostic reports to identify root causes of failures.
- Develop and maintain technical documentation, including service manuals, repair guides, and FAQs.
- Contribute to the design and improvement of equipment by providing feedback on field issues.
- Train and mentor field service technicians on advanced troubleshooting techniques and best practices.
- Monitor customer equipment status remotely and proactively identify potential issues.
- Collaborate with engineering and product development teams to resolve recurring technical problems.
- Manage the escalation of critical technical issues to appropriate departments.
- Ensure high levels of customer satisfaction through effective problem resolution.
- Stay updated with product updates, new technologies, and industry best practices.
- Assist in the development and delivery of remote training sessions.
- Bachelor's degree in Mechanical Engineering, Electrical Engineering, or a related technical field.
- Minimum of 7 years of experience in field service engineering, technical support, or a related role, with a strong focus on complex machinery.
- Proven expertise in diagnosing and repairing mechanical, electrical, and hydraulic systems.
- Exceptional troubleshooting and problem-solving skills.
- Proficiency with diagnostic tools, test equipment, and remote support technologies.
- Excellent verbal and written communication skills, with the ability to explain complex technical concepts clearly.
- Ability to work independently and manage time effectively in a remote environment.
- Strong interpersonal skills and the ability to build rapport with technicians and customers.
- Experience in a supervisory or lead technical role is a plus.
- Familiarity with PLC programming and industrial automation is advantageous.
- Customer-focused mindset with a commitment to service excellence.
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8
Remote Customer Support Engineer
01002 Gathiruini
KES180000 Annually
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Our client is looking for a dedicated and empathetic Remote Customer Support Engineer to join their growing team. This is a critical, fully remote position focused on providing exceptional technical assistance and support to our diverse customer base. You will be the first point of contact for customers experiencing issues with our products or services, diagnosing problems, and guiding them through troubleshooting steps to resolution. Your role involves managing inbound customer inquiries via multiple channels, including email, phone, and chat. You will be expected to document customer interactions, identify recurring issues, and provide feedback to the product development team for continuous improvement. A deep understanding of our product suite and excellent problem-solving skills are essential. You must be patient, articulate, and capable of explaining complex technical concepts in a clear and understandable manner to non-technical users. This role offers the flexibility of working from anywhere, contributing to a customer-centric culture that values responsiveness and efficacy. The successful candidate will possess strong technical aptitude, excellent communication abilities, and a commitment to exceeding customer expectations. We are seeking individuals who can thrive in a dynamic, remote-first environment and contribute positively to our customer satisfaction metrics. This position is specifically designed to serve clients and users, with a focus on technical support relevant to operations near **Mlolongo, Machakos, KE**, but operates on a national scale.
Responsibilities:
Responsibilities:
- Respond to customer inquiries and provide technical support via email, phone, and chat.
- Diagnose and troubleshoot technical issues related to our products and services.
- Guide customers through step-by-step solutions to resolve their problems.
- Document all customer interactions and resolutions accurately in the CRM system.
- Identify and escalate complex issues to the appropriate technical teams.
- Contribute to the knowledge base by creating and updating support articles and FAQs.
- Analyze customer feedback to identify trends and areas for product improvement.
- Ensure customer satisfaction by providing timely and effective support.
- Collaborate with other support team members to share knowledge and best practices.
- Proven experience in a customer support or technical support role.
- Strong knowledge of troubleshooting methodologies and common technical issues.
- Excellent verbal and written communication skills, with the ability to explain technical concepts clearly.
- Proficiency with CRM software and ticketing systems.
- Ability to work independently and manage time effectively in a remote environment.
- High school diploma or equivalent; associate's or bachelor's degree in a technical field is a plus.
- Patience, empathy, and a customer-focused attitude.
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