1,858 Employee Support jobs in Kenya
Junior HR Assistant
20104 Mwembe
KES70000 month
WhatJobs
Posted 3 days ago
Job Viewed
Job Description
Our client requires a dedicated and organized Junior HR Assistant to provide comprehensive administrative and operational support to the Human Resources department. This position is based in Nakuru and offers a fantastic opportunity for an individual seeking to gain hands-on experience in various HR functions. The successful candidate will be responsible for managing HR records, assisting with recruitment processes, and supporting employee onboarding and general HR inquiries.
Responsibilities:
Qualifications:
Responsibilities:
- Maintain and update employee records in the HR Information System (HRIS) and personnel files.
- Assist with the recruitment process, including posting job openings, screening resumes, and scheduling interviews.
- Coordinate the onboarding process for new hires, ensuring all necessary paperwork is completed accurately and efficiently.
- Respond to basic employee inquiries regarding HR policies, procedures, and benefits.
- Assist in the preparation of HR documents, such as employment contracts, offer letters, and termination letters.
- Support the HR team in organizing training sessions and employee events.
- Help manage HR-related documentation and ensure it is filed correctly and confidentially.
- Assist with payroll processing by providing accurate employee data.
- Participate in HR projects and initiatives as assigned.
- Ensure compliance with data privacy and security regulations.
- Help with leave administration and attendance tracking.
- Provide general administrative support to the HR department.
- Assist in organizing company-wide communications related to HR matters.
Qualifications:
- Diploma or Bachelor's degree in Human Resources, Business Administration, Psychology, or a related field.
- Some prior experience in an HR support role or administrative capacity is preferred.
- Familiarity with HR processes and basic employment laws is an advantage.
- Excellent organizational and time management skills.
- Strong attention to detail and accuracy.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Good communication and interpersonal skills.
- Ability to handle confidential information with discretion.
- Proactive attitude and willingness to learn new tasks.
- Ability to work effectively as part of a team.
This advertiser has chosen not to accept applicants from your region.
0
Remote HR Assistant
80100 Nairobi, Nairobi
KES60000 month
WhatJobs
Posted 4 days ago
Job Viewed
Job Description
Our client is seeking a motivated and detail-oriented Remote HR Assistant to join their Human Resources department. This fully remote position offers a fantastic opportunity to gain comprehensive experience in HR operations, supporting various functions from recruitment and onboarding to employee relations and HR administration. You will work closely with the HR team, assisting with day-to-day tasks and contributing to a positive employee experience. The ideal candidate is highly organized, possesses excellent communication skills, and has a strong understanding of HR principles or a keen desire to learn them. This role provides the flexibility to work from home.
Responsibilities:
Qualifications:
This remote HR Assistant role is perfect for individuals located anywhere in Kenya, especially those in or near Mombasa, Mombasa, KE , who are looking to build a rewarding career in Human Resources.
Responsibilities:
- Assist in the recruitment process, including posting job openings, screening resumes, and scheduling interviews.
- Support the onboarding process for new hires, preparing necessary documentation and orientation materials.
- Maintain employee records and ensure the accuracy of HR databases.
- Assist with employee queries and provide information on HR policies and procedures.
- Support the administration of employee benefits programs.
- Help organize and facilitate HR-related events and training sessions.
- Assist in the preparation of HR reports and presentations.
- Ensure compliance with labor laws and company HR policies.
- Contribute to initiatives aimed at improving employee engagement and workplace culture.
- Handle sensitive information with the utmost confidentiality.
Qualifications:
- Bachelor's degree in Human Resources, Psychology, Business Administration, or a related field.
- Previous experience in an HR support role is advantageous but not mandatory for entry-level candidates with a strong interest.
- Knowledge of HR principles, practices, and employment laws.
- Proficiency in HRIS systems and MS Office Suite.
- Excellent interpersonal and communication skills, both written and verbal.
- Strong organizational skills and attention to detail.
- Ability to work independently and manage tasks effectively in a remote environment.
- High level of discretion and ability to handle confidential information.
- Must have a reliable internet connection and a suitable remote workspace.
This remote HR Assistant role is perfect for individuals located anywhere in Kenya, especially those in or near Mombasa, Mombasa, KE , who are looking to build a rewarding career in Human Resources.
This advertiser has chosen not to accept applicants from your region.
1
Programme Support Officer
Narok, Rift Valley
Rescue For Hunger
Posted 5 days ago
Job Viewed
Job Description
Job Overview
br>This Officer supports PLEAD Phase II (Programme for Empowerment and Aid Delivery), which focuses on:
Strengthening the rule of law, access to justice, and accountability in our system.
Leveraging technology to improve justice delivery.
Addressing systemic bottlenecks in service delivery.
Enhancing access to justice for marginalized groups while tackling corruption.
Key Responsibilities
Assist in the implementation of programme and project initiatives focused on crime prevention and criminal justice. Conduct thorough research and analytical work on key topics related to crime prevention and criminal justice frameworks and practices.
Programme Planning and Coordination
Contribute to the organization and execution of programme activities, including meetings, workshops, conferences, and training sessions.
Prepare detailed reports, meeting minutes, and event summaries to document and support programme activities.
Documentation and Presentation Development
Assist in the preparation of background materials, presentations, talking points, and speeches for use in programme activities. Draft briefing notes and other supporting documentation for meetings and engagements with stakeholders, including UN agencies and partner organizations.
Communications and Visibility
Support the development, review, and maintenance of social media content to increase awareness and visibility of the programme’s work and impact. < r>Provide assistance with procurement processes, including the drafting of terms of reference and preparation of related documentation.
Other Duties
Undertake additional tasks, as needed, to support the effective delivery and achievement of the programme’s objectives. < r>
Qualifications;
A graduate school programme (University degree or equivalent,);
Be computer literate in standard computer applications;
Have a demonstrated keen interest in the work of the NGOs and have a personal commitment to the ideals of the Charter; and
Have a demonstrated ability to successfully interact with individuals of different cultural backgrounds and beliefs, which include willingness to try and understand and be tolerant of differing opinions and views.
br>This Officer supports PLEAD Phase II (Programme for Empowerment and Aid Delivery), which focuses on:
Strengthening the rule of law, access to justice, and accountability in our system.
Leveraging technology to improve justice delivery.
Addressing systemic bottlenecks in service delivery.
Enhancing access to justice for marginalized groups while tackling corruption.
Key Responsibilities
Assist in the implementation of programme and project initiatives focused on crime prevention and criminal justice. Conduct thorough research and analytical work on key topics related to crime prevention and criminal justice frameworks and practices.
Programme Planning and Coordination
Contribute to the organization and execution of programme activities, including meetings, workshops, conferences, and training sessions.
Prepare detailed reports, meeting minutes, and event summaries to document and support programme activities.
Documentation and Presentation Development
Assist in the preparation of background materials, presentations, talking points, and speeches for use in programme activities. Draft briefing notes and other supporting documentation for meetings and engagements with stakeholders, including UN agencies and partner organizations.
Communications and Visibility
Support the development, review, and maintenance of social media content to increase awareness and visibility of the programme’s work and impact. < r>Provide assistance with procurement processes, including the drafting of terms of reference and preparation of related documentation.
Other Duties
Undertake additional tasks, as needed, to support the effective delivery and achievement of the programme’s objectives. < r>
Qualifications;
A graduate school programme (University degree or equivalent,);
Be computer literate in standard computer applications;
Have a demonstrated keen interest in the work of the NGOs and have a personal commitment to the ideals of the Charter; and
Have a demonstrated ability to successfully interact with individuals of different cultural backgrounds and beliefs, which include willingness to try and understand and be tolerant of differing opinions and views.
This advertiser has chosen not to accept applicants from your region.
2
Customer Support Specialist
20117 Naivasha, Rift Valley
KES45000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client is looking for a friendly and efficient Customer Support Specialist to join our team, offering a hybrid work arrangement. In this role, you will be the primary point of contact for our customers, providing timely and effective solutions to their inquiries and issues via phone, email, and chat. You will be responsible for troubleshooting common technical problems, guiding customers through product features, and ensuring a positive customer experience. The ideal candidate will possess excellent communication and interpersonal skills, a patient demeanor, and a strong ability to multitask. You will maintain detailed records of customer interactions and resolutions within our CRM system. This position requires a proactive approach to problem-solving and the ability to work both independently and collaboratively with team members. Responsibilities include responding to customer requests promptly, resolving complaints effectively, and escalating complex issues to the appropriate departments when necessary. A commitment to providing exceptional service and contributing to customer satisfaction is paramount. This role offers a great opportunity to develop your customer service skills in a dynamic environment, with a balance of remote flexibility and in-office collaboration. You will be trained on our product suite and support tools to ensure you have the knowledge to succeed. Your ability to build rapport with customers and resolve their needs efficiently will be key to your success in this role. We are looking for individuals who are passionate about helping others and can adapt to different customer needs.
This advertiser has chosen not to accept applicants from your region.
3
Technical Support Specialist
30700 Mumbuni
KES70000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client is looking for a highly motivated and customer-focused Technical Support Specialist to provide remote assistance to their users. This is a full-time, fully remote position, allowing you to support clients from the comfort of your home office. You will be the primary point of contact for users experiencing technical difficulties with our client's software and systems. Your role will involve troubleshooting a wide range of technical issues, guiding users through step-by-step solutions, and ensuring timely resolution of support requests. The ideal candidate will possess strong analytical and problem-solving skills, excellent communication abilities, and a patient, empathetic approach to customer service. You should have a solid understanding of common hardware and software issues, operating systems, and network configurations. Proficiency in using remote support tools and ticketing systems is essential. Responsibilities include accurately diagnosing technical problems, documenting support interactions, escalating complex issues to higher levels of support when necessary, and contributing to the knowledge base with solutions and guides. This role requires the ability to manage multiple support tickets simultaneously, prioritize tasks effectively, and maintain a high level of customer satisfaction in a fast-paced remote environment. A passion for technology and a commitment to delivering exceptional support are key to success in this position.
Key Responsibilities:
Key Responsibilities:
- Provide remote technical support to users via phone, email, and chat.
- Diagnose and resolve hardware, software, and network issues.
- Guide users through troubleshooting steps and solutions.
- Document all support interactions and resolutions in a ticketing system.
- Escalate unresolved issues to appropriate teams.
- Assist in the creation and maintenance of support documentation and FAQs.
- Identify recurring technical problems and suggest preventative measures.
- Ensure customer satisfaction through effective and timely support.
- Maintain a strong understanding of the client's products and services.
- Adhere to support service level agreements (SLAs).
This advertiser has chosen not to accept applicants from your region.
4
Customer Support Lead
01001 Makongeni
KES300000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
WhatJobs is seeking a proactive and experienced Customer Support Lead to manage our customer service operations. This is a fully remote position, offering the flexibility to lead a distributed team and assist customers from anywhere. You will be responsible for guiding a team of customer support representatives, ensuring exceptional service delivery, and resolving complex customer issues. Your role involves developing support strategies, training team members, and implementing best practices to enhance customer satisfaction and loyalty.
Key Responsibilities:
Qualifications:
This is an excellent opportunity for a dedicated leader passionate about customer success and comfortable managing a remote team. Join our company and help us deliver outstanding support to our global customer base.
Key Responsibilities:
- Lead, train, and mentor a team of customer support representatives, fostering a positive and high-performing environment.
- Develop and implement customer service policies, procedures, and standards.
- Monitor customer interactions across various channels (email, chat, phone) to ensure quality and efficiency.
- Handle escalated customer inquiries and complex problem-solving.
- Analyze customer feedback and support metrics to identify trends and areas for improvement.
- Collaborate with other departments to address customer issues and improve overall product/service experience.
- Manage customer support tools and software, ensuring optimal utilization.
- Contribute to the development of knowledge base articles and self-service resources.
Qualifications:
- Bachelor's degree in Business Administration, Communications, or a related field, or equivalent experience.
- Minimum of 5 years of experience in customer support, with at least 2 years in a leadership or supervisory role.
- Proven experience in managing customer support teams, preferably in a remote setting.
- Excellent communication, interpersonal, and problem-solving skills.
- Strong understanding of customer service principles and best practices.
- Proficiency in customer relationship management (CRM) software and helpdesk platforms.
- Ability to motivate and guide a remote team effectively.
- Experience in conflict resolution and de-escalation techniques.
This is an excellent opportunity for a dedicated leader passionate about customer success and comfortable managing a remote team. Join our company and help us deliver outstanding support to our global customer base.
This advertiser has chosen not to accept applicants from your region.
5
Technical Support Lead
60501 Meru , Eastern
KES120000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client is seeking a highly skilled and customer-focused Technical Support Lead to manage their remote support operations. This role is critical in ensuring our clients receive timely and effective technical assistance. You will be responsible for leading a team of support specialists, overseeing the resolution of complex technical issues, and maintaining high levels of customer satisfaction. The ideal candidate will have a strong technical background, excellent problem-solving abilities, and proven leadership experience. Key responsibilities include managing the support ticket queue, providing Tier 2 and Tier 3 technical support, developing troubleshooting guides and knowledge base articles, and identifying trends in customer issues to drive product improvements. You will also be responsible for training and mentoring support staff, ensuring adherence to service level agreements (SLAs), and contributing to the continuous improvement of support processes. As this is a fully remote position, exceptional communication skills, self-discipline, and the ability to manage a distributed team are essential. Your expertise will be vital in maintaining smooth operations and delivering an outstanding support experience for our client's users.
Responsibilities:
Qualifications:
Responsibilities:
- Lead and manage a team of remote technical support specialists.
- Oversee the resolution of complex customer technical issues.
- Provide Tier 2 and Tier 3 technical support.
- Develop and maintain technical troubleshooting guides and knowledge base articles.
- Monitor and analyze support ticket data to identify trends and areas for improvement.
- Train and mentor junior support staff.
- Ensure adherence to service level agreements (SLAs) and quality standards.
- Collaborate with engineering and product teams to resolve escalated issues.
- Manage customer escalations and ensure timely resolution.
- Contribute to the development of support processes and best practices.
Qualifications:
- Bachelor's degree in Information Technology, Computer Science, or a related field.
- Minimum of 5 years of experience in technical support or IT helpdesk roles.
- At least 2 years of experience in a leadership or supervisory role.
- Strong technical proficiency in diagnosing and resolving hardware and software issues.
- Experience with ticketing systems (e.g., Zendesk, Jira Service Management).
- Excellent problem-solving, analytical, and communication skills.
- Proven ability to manage and motivate a remote team.
- Customer-centric approach with a commitment to providing exceptional service.
- Ability to work independently and manage time effectively in a remote environment.
This advertiser has chosen not to accept applicants from your region.
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6
Community Support Manager
20101 Nyeri Town
KES75000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client is seeking a dedicated and empathetic Community Support Manager to lead our remote-first support initiatives. This pivotal role involves developing and implementing strategies to enhance the well-being and social integration of community members. You will be responsible for overseeing a team of community support workers, providing them with guidance, training, and supervision to ensure the highest quality of care. Key responsibilities include managing case loads, coordinating with external agencies for specialized support, and developing personalized care plans for individuals with diverse needs. You will also be instrumental in fostering a positive and inclusive community environment through virtual engagement activities and resource dissemination. The ideal candidate will possess strong communication, problem-solving, and interpersonal skills, with a proven ability to manage teams effectively in a remote setting. Experience in social work, community development, or a related field is essential. A deep understanding of community needs and available resources is also required. This is an exciting opportunity to make a significant impact on the lives of individuals and communities, from the comfort of your home office. We are looking for someone with a passion for service and a commitment to continuous improvement in care delivery. The ability to work independently, manage time efficiently, and maintain clear communication channels with colleagues and clients is paramount. Your role will be crucial in building a supportive network and ensuring that all community members feel valued and connected.
This advertiser has chosen not to accept applicants from your region.
7
Customer Support Specialist
20100 Naivasha, Rift Valley
KES45000 month
WhatJobs
Posted today
Job Viewed
Job Description
Our client is seeking a dedicated and customer-focused Customer Support Specialist to join their team in Naivasha, Nakuru, KE . This role is crucial in providing exceptional assistance and resolving customer inquiries efficiently. You will be the first point of contact for customers, handling a variety of issues via phone, email, and potentially in-person interactions. Key responsibilities include understanding customer needs, providing accurate information about products and services, troubleshooting technical issues, and escalating complex problems to the appropriate departments. You will be responsible for documenting all customer interactions and resolutions in the company's CRM system. Maintaining a high level of customer satisfaction is paramount. This role requires excellent communication and interpersonal skills, patience, and a genuine desire to help others. The ideal candidate will possess strong problem-solving abilities and the capacity to work effectively under pressure. Previous experience in customer service or a related field is highly desirable. You should be proficient with common computer applications and able to learn new software systems quickly. We are looking for an empathetic individual who can build rapport with customers and represent the company professionally at all times. This is a great opportunity to build a career in customer service within a supportive team environment. The ability to work effectively as part of a team and contribute to a positive customer experience is essential.
Responsibilities:
Responsibilities:
- Respond to customer inquiries via phone, email, and other channels.
- Provide accurate product and service information.
- Troubleshoot and resolve customer issues and complaints.
- Document customer interactions and resolutions in the CRM system.
- Escalate complex issues to relevant departments.
- Maintain a high standard of customer satisfaction.
- Collaborate with team members to improve customer support processes.
This advertiser has chosen not to accept applicants from your region.
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