1,392 Employee Relations Manager jobs in Kenya
Public Relations Manager
Nairobi, Nairobi
Phoenix heights
Posted 3 days ago
Job Viewed
Job Description
We are seeking an accomplished Public Relations Manager with over 10 years of expertise in managing high-profile communications, media relations, and brand reputation strategies. The ideal candidate will have a strong network of media contacts, exceptional crisis management skills, and the ability to craft compelling narratives that enhance the organization’s public image, build trust, and foster long-term stakeholder relationships.
Key Responsibilities
Strategic PR Planning
Develop, implement, and manage comprehensive PR strategies aligned with business objectives.
Identify opportunities to position the company as an industry leader through thought leadership, media engagement, and events.
Media Relations
Build and maintain strong relationships with journalists, editors, influencers, and industry analysts.
Draft and distribute press releases, media kits, and statements to maximize media coverage.
Crisis Communication & Reputation Management
Lead crisis response strategies, ensuring consistent, transparent, and timely communication.
Monitor public sentiment and mitigate potential reputational risks.
Content Creation & Storytelling
Oversee the creation of speeches, op-eds, articles, and executive communications.
Craft compelling stories that resonate with target audiences and reinforce brand values.
Event & Campaign Management
Plan and execute PR events, press conferences, and community engagement initiatives.
Collaborate with marketing teams to integrate PR efforts into broader campaigns.
Monitoring & Reporting
Track PR performance using media monitoring and analytics tools.
Prepare regular reports on coverage, sentiment, and campaign impact for senior leadership.
Team Leadership & Mentorship
Lead, train, and inspire a team of PR professionals.
Ensure consistent quality and messaging across all communications.
Qualifications & Skills
Education: Bachelor’s degree in Communications, Public Relations, Journalism, or related field (Master’s degree preferred).
Experience: 10+ years in PR or corporate communications, with at least 5 years in a leadership role.
Demonstrated success in managing high-stakes media relations and crisis situations.
Excellent verbal, written, and presentation skills.
Strong networking, negotiation, and interpersonal abilities.
Proficiency in PR and media monitoring tools (Meltwater, Cision, Google Alerts, etc.).
Ability to work under pressure, adapt quickly, and maintain professionalism.
Key Responsibilities
Strategic PR Planning
Develop, implement, and manage comprehensive PR strategies aligned with business objectives.
Identify opportunities to position the company as an industry leader through thought leadership, media engagement, and events.
Media Relations
Build and maintain strong relationships with journalists, editors, influencers, and industry analysts.
Draft and distribute press releases, media kits, and statements to maximize media coverage.
Crisis Communication & Reputation Management
Lead crisis response strategies, ensuring consistent, transparent, and timely communication.
Monitor public sentiment and mitigate potential reputational risks.
Content Creation & Storytelling
Oversee the creation of speeches, op-eds, articles, and executive communications.
Craft compelling stories that resonate with target audiences and reinforce brand values.
Event & Campaign Management
Plan and execute PR events, press conferences, and community engagement initiatives.
Collaborate with marketing teams to integrate PR efforts into broader campaigns.
Monitoring & Reporting
Track PR performance using media monitoring and analytics tools.
Prepare regular reports on coverage, sentiment, and campaign impact for senior leadership.
Team Leadership & Mentorship
Lead, train, and inspire a team of PR professionals.
Ensure consistent quality and messaging across all communications.
Qualifications & Skills
Education: Bachelor’s degree in Communications, Public Relations, Journalism, or related field (Master’s degree preferred).
Experience: 10+ years in PR or corporate communications, with at least 5 years in a leadership role.
Demonstrated success in managing high-stakes media relations and crisis situations.
Excellent verbal, written, and presentation skills.
Strong networking, negotiation, and interpersonal abilities.
Proficiency in PR and media monitoring tools (Meltwater, Cision, Google Alerts, etc.).
Ability to work under pressure, adapt quickly, and maintain professionalism.
This advertiser has chosen not to accept applicants from your region.
0
Public Relations Manager
50101 Tuwan
KES150000 Monthly
WhatJobs
Posted today
Job Viewed
Job Description
Our client is seeking an experienced and dynamic Public Relations Manager to lead their communication efforts. This hybrid role offers a blend of in-office collaboration and remote flexibility, based in **Bungoma, Bungoma, KE**. The Public Relations Manager will be responsible for developing and implementing strategic communication plans to enhance the company's brand reputation and public image. This includes managing media relations, crafting press releases, coordinating crisis communication, and overseeing social media engagement from a PR perspective. You will build and maintain strong relationships with journalists, bloggers, influencers, and other key stakeholders in the media landscape. The role involves identifying opportunities for positive media coverage, managing interview requests, and ensuring consistent and accurate messaging across all platforms. A key aspect of this position is to proactively shape the narrative around our client's products, services, and corporate initiatives. You will also be tasked with monitoring media coverage, analyzing its impact, and reporting on PR campaign effectiveness to senior management. The ideal candidate possesses excellent writing, editing, and interpersonal skills, with a keen understanding of media dynamics and public perception. This role requires a strategic thinker with a proactive approach to public relations and a proven ability to manage multiple projects simultaneously. Strong leadership qualities and experience in managing PR teams or agencies are highly desirable. The successful candidate will be adept at navigating complex communication challenges and delivering impactful results that align with business goals. You will play a vital role in safeguarding and enhancing our client's reputation in the public sphere, ensuring their story is told effectively and compellingly. This position requires a commitment to excellence and a passion for building strong, positive public perception. You will be an ambassador for the brand, embodying its values in all external communications. The ability to work effectively in both a team environment and independently is paramount for success in this hybrid model.
Responsibilities:
Qualifications:
Responsibilities:
- Develop and execute comprehensive public relations strategies.
- Build and maintain strong relationships with media outlets and key influencers.
- Write and distribute press releases, media advisories, and other PR materials.
- Manage media inquiries and coordinate interview requests.
- Develop and implement crisis communication plans.
- Oversee social media content strategy from a PR perspective.
- Monitor media coverage and analyze its impact on brand reputation.
- Prepare reports on PR campaign performance and key insights.
- Advise senior management on public relations matters.
- Identify and capitalize on opportunities for positive media coverage.
- Ensure consistent brand messaging across all communications.
- Organize and manage press conferences and media events.
Qualifications:
- Bachelor's degree in Public Relations, Communications, Journalism, or a related field.
- Minimum of 5 years of experience in public relations or corporate communications.
- Proven track record of developing and executing successful PR campaigns.
- Excellent writing, editing, and storytelling skills.
- Strong media relations skills and a network of contacts.
- Experience with crisis communications management.
- Proficiency in social media platforms and PR monitoring tools.
- Strong understanding of media dynamics and public perception.
- Excellent interpersonal and communication skills.
- Ability to work effectively in a hybrid work environment.
- Strategic thinking and problem-solving capabilities.
- Leadership experience is a plus.
This advertiser has chosen not to accept applicants from your region.
1
Guest Relations Manager
40100 Mangu
KES95000 Annually
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client , a renowned hospitality group, is seeking an experienced and dedicated Guest Relations Manager to lead their guest experience initiatives within a fully remote capacity. This role is crucial for ensuring that every guest receives an exceptional and personalized service, enhancing guest satisfaction and loyalty. You will be responsible for overseeing all aspects of guest interaction, from pre-arrival communication to post-departure follow-up, ensuring a seamless and memorable experience. Your primary focus will be on creating a welcoming and supportive environment, resolving guest issues promptly and effectively, and exceeding expectations. Key responsibilities include developing and implementing strategies to enhance the overall guest experience across all touchpoints. You will manage guest feedback channels, including online reviews, surveys, and direct communications, and take proactive steps to address concerns and implement improvements. Building and maintaining strong relationships with guests, ensuring their needs and preferences are anticipated and met, is a core function. You will oversee the management of guest databases and CRM systems, ensuring accurate and up-to-date guest information is maintained. You will also be responsible for training and mentoring front-line staff on best practices in customer service and guest relations. Collaborating with other departments, such as reservations, housekeeping, and food and beverage, to ensure a cohesive guest experience will be essential. You will handle guest complaints and service recovery situations with professionalism and empathy, turning potentially negative experiences into positive ones. Monitoring industry trends and best practices in guest relations and implementing innovative service solutions will be part of your remit. This role requires exceptional interpersonal skills, a deep understanding of customer service principles, and the ability to manage and motivate a remote team effectively. The ideal candidate is passionate about hospitality and driven by a desire to deliver outstanding service. Qualifications: A Bachelor's degree in Hospitality Management, Tourism, Business Administration, or a related field. A minimum of 5 years of experience in a guest-facing role, with at least 2 years in a supervisory or management capacity within the hospitality sector. Proven track record of delivering exceptional customer service and improving guest satisfaction metrics. Strong understanding of CRM systems and guest feedback platforms. Excellent communication, interpersonal, and problem-solving skills. Ability to remain calm and professional under pressure. Experience in managing and motivating remote teams. Passion for the hospitality industry and a genuine desire to create memorable guest experiences. This role offers a unique opportunity to shape guest experiences from a remote setting.
This advertiser has chosen not to accept applicants from your region.
2
Guest Relations Manager
20200 Kapsuser
KES120000 Annually
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client, a premier hospitality establishment, is seeking an experienced and charismatic Guest Relations Manager to elevate the guest experience. This hybrid role combines on-site presence with remote flexibility, allowing you to manage operations and engage with guests while also handling administrative tasks remotely. You will be the primary point of contact for guests, ensuring their needs are met with exceptional service and attention to detail. Your goal is to create memorable stays and foster loyalty.
Key responsibilities include overseeing the front desk operations, managing guest inquiries and complaints, and implementing service recovery protocols. You will also coordinate with various hotel departments, such as housekeeping, food and beverage, and maintenance, to ensure seamless service delivery. Developing and maintaining high service standards, training front-line staff, and actively seeking guest feedback to drive continuous improvement are also vital. The ideal candidate will possess a deep understanding of hospitality best practices, excellent interpersonal and communication skills, and a natural ability to anticipate guest needs. Strong problem-solving abilities and a calm demeanor under pressure are essential. You should be adept at managing reservations, understanding hotel software systems, and ensuring efficient check-in and check-out processes. Experience in luxury hotel environments is a significant plus.
This role requires a leader who can motivate a team, inspire exceptional service, and contribute to a positive work environment. You will be responsible for creating and implementing guest engagement programs and ensuring that every guest feels valued and well-cared for. The hybrid nature of this role requires excellent organizational skills and the ability to balance on-site responsibilities with remote administrative tasks, including reporting and strategic planning. You will play a crucial role in shaping the reputation of our establishment through outstanding guest experiences. This is a fantastic opportunity to grow your career in the hospitality industry within a supportive and dynamic team.
Key responsibilities include overseeing the front desk operations, managing guest inquiries and complaints, and implementing service recovery protocols. You will also coordinate with various hotel departments, such as housekeeping, food and beverage, and maintenance, to ensure seamless service delivery. Developing and maintaining high service standards, training front-line staff, and actively seeking guest feedback to drive continuous improvement are also vital. The ideal candidate will possess a deep understanding of hospitality best practices, excellent interpersonal and communication skills, and a natural ability to anticipate guest needs. Strong problem-solving abilities and a calm demeanor under pressure are essential. You should be adept at managing reservations, understanding hotel software systems, and ensuring efficient check-in and check-out processes. Experience in luxury hotel environments is a significant plus.
This role requires a leader who can motivate a team, inspire exceptional service, and contribute to a positive work environment. You will be responsible for creating and implementing guest engagement programs and ensuring that every guest feels valued and well-cared for. The hybrid nature of this role requires excellent organizational skills and the ability to balance on-site responsibilities with remote administrative tasks, including reporting and strategic planning. You will play a crucial role in shaping the reputation of our establishment through outstanding guest experiences. This is a fantastic opportunity to grow your career in the hospitality industry within a supportive and dynamic team.
This advertiser has chosen not to accept applicants from your region.
3
Public Relations Manager
40100 Kisumu
KES150000 Annually
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client is seeking a strategic and dynamic Public Relations Manager to oversee all aspects of their public image and communications. This position offers a hybrid work model, blending remote flexibility with essential in-office collaboration. You will be responsible for developing and executing PR strategies, managing media relations, crafting compelling press releases and communications, and enhancing brand reputation. The ideal candidate has a proven ability to manage crises effectively, build strong relationships with journalists and influencers, and shape positive public perception.
Responsibilities:
Responsibilities:
- Develop and implement comprehensive public relations strategies to enhance brand visibility and reputation.
- Manage media relations, building and maintaining strong connections with journalists, bloggers, and influencers across various media outlets.
- Write and distribute compelling press releases, media advisories, and other PR materials.
- Organize and manage press conferences, media events, and promotional activities.
- Monitor media coverage and social media sentiment, responding proactively to issues and opportunities.
- Develop crisis communication plans and act as a key point of contact during sensitive situations.
- Create and curate engaging content for various platforms, including social media, website, and internal communications.
- Advise senior management on PR strategy and potential communication challenges.
- Track and report on PR campaign effectiveness and media impact.
- Collaborate with marketing and other departments to ensure consistent brand messaging.
- Bachelor's degree in Public Relations, Communications, Journalism, Marketing, or a related field.
- Minimum of 5 years of experience in public relations or a related communications role.
- Proven track record of successful media relations and campaign management.
- Exceptional written and verbal communication skills, with a keen eye for detail.
- Strong understanding of media landscape and current affairs.
- Experience in crisis communication management.
- Proficiency in social media platforms and PR monitoring tools.
- Excellent interpersonal and networking skills.
- Ability to work independently and as part of a team in a hybrid environment.
- Strategic thinking and problem-solving abilities.
This advertiser has chosen not to accept applicants from your region.
4
Public Relations Manager
00200 Ngong
KES170000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client is seeking a dynamic and strategic Public Relations Manager to elevate their brand visibility and manage their public image. This role involves developing and executing comprehensive PR strategies, managing media relations, and crafting compelling press releases and corporate communications. The ideal candidate will have a proven ability to build strong relationships with journalists, influencers, and key stakeholders. You will be responsible for monitoring media coverage, analyzing public sentiment, and advising leadership on PR matters. This role requires exceptional writing, editing, and verbal communication skills, along with a keen understanding of media trends and public perception. Experience in crisis communication and reputation management is highly valued. You will work closely with marketing and internal communications teams to ensure a consistent and impactful brand message across all platforms. This position offers a hybrid work arrangement, blending the benefits of in-office collaboration with the flexibility of remote work. A Bachelor's degree in Public Relations, Communications, Journalism, or a related field, coupled with substantial PR experience, is essential. We are looking for a creative and results-oriented professional who can effectively manage public perception and enhance our client's reputation in a competitive landscape. Your strategic approach to communication will be instrumental in shaping public opinion and fostering positive brand associations. This role demands creativity, resilience, and a sophisticated understanding of narrative construction.
This advertiser has chosen not to accept applicants from your region.
5
Public Relations Manager
10100 Nyeri Town
KES100000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client is seeking a dynamic and experienced Public Relations Manager to oversee their media and public outreach efforts. This is a fully remote position, ideal for a strategic communications professional with a proven ability to craft compelling narratives and manage corporate reputation. The ideal candidate will possess extensive experience in developing and implementing comprehensive PR strategies, managing media relations, and enhancing brand visibility. You will be responsible for creating press releases, crafting talking points, organizing press conferences (virtually or in-person as needed), and responding to media inquiries. Cultivating and maintaining strong relationships with journalists, influencers, and key stakeholders across various media outlets is a critical aspect of this role. You will monitor media coverage, analyze public sentiment, and develop proactive and reactive communication plans to address potential reputational challenges. Developing and executing crisis communication strategies will also be a key responsibility. This remote role requires exceptional writing, editing, and verbal communication skills, coupled with strong interpersonal abilities for effective virtual collaboration with internal teams and external partners. Staying abreast of industry trends and best practices in public relations and media management is essential. This is a significant opportunity for a seasoned PR professional to shape our client's public image and drive positive media engagement from anywhere. If you are a strategic communicator with a passion for storytelling and a track record of success in managing public perception in a remote setting, we invite you to apply. Your expertise will be instrumental in safeguarding and enhancing our client's brand reputation.
This advertiser has chosen not to accept applicants from your region.
Be The First To Know
About the latest Employee relations manager Jobs in Kenya !
6
Public Relations Manager
80301 Shella
KES120000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client, a reputable firm in the media and communications sector, is seeking a dynamic and experienced Public Relations Manager to join their team. This position offers a hybrid work arrangement, combining the flexibility of remote work with the collaborative benefits of in-office engagement. The ideal candidate will be responsible for developing and executing comprehensive public relations strategies to enhance the company's brand reputation and public image. This role requires a strategic thinker with a proven track record in media relations, crisis communications, and content creation. You will be instrumental in managing all external communications, cultivating relationships with media outlets, influencers, and stakeholders, and ensuring consistent messaging across all platforms. Key responsibilities include:
- Developing and implementing strategic PR plans aligned with business objectives.
- Managing media relations, including pitching stories, responding to inquiries, and building strong relationships with journalists and bloggers.
- Crafting compelling press releases, media kits, and other PR materials.
- Monitoring media coverage and analyzing its impact.
- Developing and executing crisis communication plans.
- Creating engaging content for social media, blogs, and other digital channels.
- Organizing and managing press conferences, events, and media tours.
- Advising senior management on PR matters.
- Measuring and reporting on the effectiveness of PR campaigns.
- Staying updated on industry trends and best practices in PR and communications.
This advertiser has chosen not to accept applicants from your region.
7
Public Relations Manager
20100 Mwembe
KES110000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client is seeking a strategic and proactive Public Relations Manager to lead their communications efforts in a fully remote capacity. This role is critical for developing and executing comprehensive PR strategies that enhance brand reputation, manage public perception, and drive positive media coverage. The ideal candidate will possess a strong understanding of media relations, corporate communications, crisis management, and digital PR. You will be responsible for crafting compelling press releases, managing media inquiries, building relationships with journalists and influencers, and developing thought leadership content. Exceptional writing, communication, and networking skills are essential. Key Responsibilities:
- Develop and implement integrated public relations strategies to achieve communication goals.
- Build and maintain strong relationships with media outlets, journalists, bloggers, and key influencers.
- Write and distribute press releases, media advisories, and other PR materials.
- Manage media inquiries and coordinate interviews for spokespersons.
- Monitor media coverage and industry trends, providing insights and recommendations.
- Develop and manage crisis communication plans and respond effectively to emerging issues.
- Oversee social media content strategy to ensure brand consistency and engagement.
- Organize and manage virtual press events, conferences, and media briefings.
- Develop and execute thought leadership initiatives, including articles, speeches, and presentations.
- Measure and report on the effectiveness of PR campaigns.
- Bachelor's degree in Public Relations, Communications, Journalism, Marketing, or a related field.
- Minimum of 5 years of experience in public relations or corporate communications, preferably in a remote or agency setting.
- Proven track record of successfully managing media relations and securing positive press coverage.
- Exceptional writing, editing, and proofreading skills.
- Strong understanding of digital PR, social media, and online communication channels.
- Excellent interpersonal and networking skills.
- Experience in crisis communications and reputation management.
- Ability to work independently, manage multiple projects, and meet tight deadlines.
- Proficiency with PR software and media monitoring tools.
This advertiser has chosen not to accept applicants from your region.
8
Public Relations Manager
30100 Tuwan
KES120000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client, a dynamic and expanding organization within the media sector, is seeking an experienced and strategic Public Relations Manager to oversee and enhance its corporate communications and public image. This role is based at our offices in **Kitale, Trans-Nzoia, KE**, and requires a hands-on approach to managing all aspects of public relations. The ideal candidate will have a proven ability to craft compelling narratives, build strong media relationships, and effectively manage crisis communications. This is a critical position that requires creativity, excellent communication skills, and a deep understanding of the media landscape.
Primary Responsibilities:
Primary Responsibilities:
- Develop and implement comprehensive public relations strategies to enhance the company's brand reputation and visibility.
- Manage all media relations activities, including press releases, media kits, interviews, and media event coordination.
- Cultivate and maintain strong relationships with key journalists, bloggers, influencers, and other media contacts.
- Monitor media coverage and public sentiment, responding promptly and effectively to inquiries and issues.
- Develop and execute crisis communication plans to protect and enhance the company's reputation during challenging times.
- Create compelling content for various PR channels, including press releases, speeches, website copy, social media posts, and internal communications.
- Organize and manage company events, press conferences, and other promotional activities.
- Advise senior management on PR strategies, potential issues, and communication best practices.
- Collaborate with marketing and other departments to ensure consistent messaging and integrated communication efforts.
- Track and report on PR campaign effectiveness, analyzing key metrics and providing insights for improvement.
- Bachelor's degree in Public Relations, Communications, Journalism, Marketing, or a related field.
- Minimum of 5 years of progressive experience in public relations, preferably within the media or a related industry.
- Demonstrated success in developing and executing strategic PR campaigns.
- Excellent written and verbal communication skills, with a strong command of language and storytelling.
- Proven ability to build and maintain positive relationships with media personnel.
- Experience in crisis communication management and proactive reputation building.
- Strong understanding of media trends, digital PR, and social media engagement.
- Proficiency in media monitoring tools and PR analytics.
- Exceptional organizational and project management skills.
- Ability to work under pressure, meet tight deadlines, and manage multiple priorities effectively.
- A proactive and results-oriented mindset with a passion for public relations.
This advertiser has chosen not to accept applicants from your region.
9