621 Employee Relations Manager jobs in Kenya
Public Relations Manager
Nairobi, Nairobi
Phoenix heights
Posted 7 days ago
Job Viewed
Job Description
We are seeking an accomplished Public Relations Manager with over 10 years of expertise in managing high-profile communications, media relations, and brand reputation strategies. The ideal candidate will have a strong network of media contacts, exceptional crisis management skills, and the ability to craft compelling narratives that enhance the organization’s public image, build trust, and foster long-term stakeholder relationships.
br>Key Responsibilities
Strategic PR Planning
Develop, implement, and manage comprehensive PR strategies aligned with business objectives.
Identify opportunities to position the company as an industry leader through thought leadership, media engagement, and events.
Media Relations
Build and maintain strong relationships with journalists, editors, influencers, and industry analysts.
Draft and distribute press releases, media kits, and statements to maximize media coverage.
Crisis Communication & Reputation Management
Lead crisis response strategies, ensuring consistent, transparent, and timely communication.
Monitor public sentiment and mitigate potential reputational risks.
Content Creation & Storytelling
Oversee the creation of speeches, op-eds, articles, and executive communications.
Craft compelling stories that resonate with target audiences and reinforce brand values.
Event & Campaign Management
Plan and execute PR events, press conferences, and community engagement initiatives.
Collaborate with marketing teams to integrate PR efforts into broader campaigns.
Monitoring & Reporting
Track PR performance using media monitoring and analytics tools.
Prepare regular reports on coverage, sentiment, and campaign impact for senior leadership.
Team Leadership & Mentorship
Lead, train, and inspire a team of PR professionals.
Ensure consistent quality and messaging across all communications.
Qualifications & Skills
Education: Bachelor’s degree in Communications, Public Relations, Journalism, or related field (Master’s degree preferred).
Experience: 10+ years in PR or corporate communications, with at least 5 years in a leadership role.
Demonstrated success in managing high-stakes media relations and crisis situations.
Excellent verbal, written, and presentation skills.
Strong networking, negotiation, and interpersonal abilities.
Proficiency in PR and media monitoring tools (Meltwater, Cision, Google Alerts, etc.).
Ability to work under pressure, adapt quickly, and maintain professionalism.
br>Key Responsibilities
Strategic PR Planning
Develop, implement, and manage comprehensive PR strategies aligned with business objectives.
Identify opportunities to position the company as an industry leader through thought leadership, media engagement, and events.
Media Relations
Build and maintain strong relationships with journalists, editors, influencers, and industry analysts.
Draft and distribute press releases, media kits, and statements to maximize media coverage.
Crisis Communication & Reputation Management
Lead crisis response strategies, ensuring consistent, transparent, and timely communication.
Monitor public sentiment and mitigate potential reputational risks.
Content Creation & Storytelling
Oversee the creation of speeches, op-eds, articles, and executive communications.
Craft compelling stories that resonate with target audiences and reinforce brand values.
Event & Campaign Management
Plan and execute PR events, press conferences, and community engagement initiatives.
Collaborate with marketing teams to integrate PR efforts into broader campaigns.
Monitoring & Reporting
Track PR performance using media monitoring and analytics tools.
Prepare regular reports on coverage, sentiment, and campaign impact for senior leadership.
Team Leadership & Mentorship
Lead, train, and inspire a team of PR professionals.
Ensure consistent quality and messaging across all communications.
Qualifications & Skills
Education: Bachelor’s degree in Communications, Public Relations, Journalism, or related field (Master’s degree preferred).
Experience: 10+ years in PR or corporate communications, with at least 5 years in a leadership role.
Demonstrated success in managing high-stakes media relations and crisis situations.
Excellent verbal, written, and presentation skills.
Strong networking, negotiation, and interpersonal abilities.
Proficiency in PR and media monitoring tools (Meltwater, Cision, Google Alerts, etc.).
Ability to work under pressure, adapt quickly, and maintain professionalism.
This advertiser has chosen not to accept applicants from your region.
0
Public Relations Manager
20110 Naivasha, Rift Valley
KES85000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client is looking for a dynamic and experienced Public Relations Manager to lead their media and public relations efforts based in Naivasha, Nakuru, KE . This role is crucial for shaping and safeguarding the company's public image and reputation. You will be responsible for developing and implementing strategic PR campaigns, managing media relations, and crafting compelling press releases and other communication materials. Key duties include building and maintaining strong relationships with journalists, influencers, and key stakeholders, monitoring media coverage, and responding to public inquiries. You will also play a significant role in crisis communication management, developing proactive strategies to mitigate potential reputational damage. The ideal candidate will possess a Bachelor's degree in Public Relations, Communications, Journalism, or a related field, with a proven track record of success in managing PR initiatives. Excellent written and verbal communication skills, strong media contacts, and a deep understanding of media trends are essential. You should be adept at storytelling and possess a keen understanding of brand messaging. This role requires a strategic thinker with a proactive approach, strong organizational skills, and the ability to thrive in a fast-paced environment. You will have the opportunity to work on exciting projects and significantly contribute to the company's growth and public perception. Join our team and help us effectively communicate our story to the world.
This advertiser has chosen not to accept applicants from your region.
1
Guest Relations Manager
20100 Naivasha, Rift Valley
KES70000 month
WhatJobs
Posted today
Job Viewed
Job Description
Our client is seeking an experienced and customer-focused Guest Relations Manager to lead their guest services and ensure exceptional experiences. This is a fully remote position, allowing you to manage and elevate guest satisfaction from your home office. You will be responsible for developing and implementing strategies to enhance guest loyalty and satisfaction, managing guest feedback, and resolving complaints with professionalism and efficiency. Your duties will include overseeing the guest services team, training staff on service standards and best practices, and ensuring that all guest interactions are positive and memorable. You will also collaborate with other departments, such as reservations, housekeeping, and food and beverage, to ensure seamless service delivery. A strong understanding of the hospitality industry and luxury guest service expectations is essential. Excellent interpersonal, communication, and problem-solving skills are critical for success in this role. The ideal candidate is passionate about delivering outstanding service, possesses strong leadership qualities, and has a keen eye for detail. Experience in managing guest relations, customer service, or front desk operations in a hotel or resort setting is highly preferred. This role offers a rewarding opportunity to shape guest experiences and contribute to the reputation of our client’s establishment through exemplary service management, all coordinated remotely.
This advertiser has chosen not to accept applicants from your region.
2
Public Relations Manager
01000 Makongeni
KES190000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client is looking for a seasoned Public Relations Manager to lead their communications efforts in a fully remote capacity. This role is pivotal in shaping and maintaining the company's public image and reputation. You will be responsible for developing and executing comprehensive PR strategies, managing media relations, crafting compelling press releases and content, and overseeing social media communications. Key duties include monitoring media coverage, identifying opportunities for positive publicity, responding to inquiries, and managing crisis communications. The ideal candidate will have a strong understanding of media landscapes, excellent writing and storytelling skills, and a proven ability to build relationships with journalists and influencers. You should be adept at leveraging digital platforms and social media to enhance brand visibility. Proficiency in PR software and media monitoring tools is essential. A Bachelor's degree in Public Relations, Communications, Journalism, Marketing, or a related field is required. A Master's degree is a plus. A minimum of 5 years of experience in public relations or corporate communications is mandatory. Exceptional written and verbal communication skills, strong media relations experience, and a proactive approach to reputation management are crucial. The ability to work independently, manage multiple projects, and collaborate effectively within a remote team environment is essential. Join our team and become the voice of our brand, driving impactful communication strategies.
This advertiser has chosen not to accept applicants from your region.
3
Public Relations Manager
40100 Kisumu
KES85000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client is looking for a strategic and dynamic Public Relations Manager to lead their media relations and communications efforts. This is a fully remote position, offering the flexibility to work from anywhere. You will be responsible for developing and executing PR strategies to enhance brand reputation, manage public perception, and foster positive relationships with media outlets, influencers, and key stakeholders. Your duties will include crafting press releases, media kits, and other PR materials; pitching stories to journalists; monitoring media coverage; and responding to media inquiries. You will also play a vital role in crisis communication planning and execution. The ideal candidate will have a proven track record in public relations or corporate communications, with exceptional writing, editing, and interpersonal skills. A deep understanding of media landscapes, communication strategies, and social media platforms is essential. You should be adept at building and nurturing relationships with media contacts and have a strong command of persuasive communication techniques. Experience in developing and managing successful PR campaigns, including digital PR initiatives, is highly valued. If you are a seasoned PR professional with a passion for storytelling and a desire to shape public perception in a remote environment, we encourage you to apply. Join our team and contribute to our client's success through effective and impactful communication.
This advertiser has chosen not to accept applicants from your region.
4
Public Relations Manager
50100 Kakamega, Western
KES180000 month
WhatJobs
Posted today
Job Viewed
Job Description
We are seeking a strategic and results-oriented Public Relations Manager to lead our communication efforts. This is a fully remote position, allowing you to contribute your expertise from anywhere. You will be responsible for developing and executing comprehensive PR strategies that enhance our brand reputation, manage media relations, and drive positive public perception. Your role will involve crafting compelling press releases, media kits, and other communication materials, as well as building and maintaining strong relationships with journalists, influencers, and key stakeholders. You will also monitor media coverage, analyze campaign effectiveness, and provide insights to inform future PR initiatives. The ideal candidate is a skilled storyteller with a keen understanding of the media landscape and a proven ability to craft impactful narratives.
Key Responsibilities:
Key Responsibilities:
- Develop and implement strategic PR plans to support company objectives.
- Write and distribute press releases, media advisories, and other PR materials.
- Build and maintain relationships with media outlets, journalists, and influencers.
- Manage media inquiries and respond to requests for information.
- Pitch stories and secure media coverage in relevant publications.
- Monitor and analyze media coverage and sentiment.
- Develop crisis communication plans and manage communications during sensitive situations.
- Organize press conferences and media events (virtual or in-person as needed).
- Collaborate with internal teams to ensure consistent messaging across all channels.
- Track and report on PR campaign performance and ROI.
- Proven experience as a Public Relations Manager or similar role.
- Demonstrable success in securing media coverage and managing corporate reputation.
- Excellent written and verbal communication skills, with a talent for storytelling.
- Strong media relations skills and a network of contacts in the media industry.
- Proficiency in PR software and media monitoring tools.
- Ability to work independently and manage multiple projects in a fast-paced, remote environment.
- Bachelor's degree in Public Relations, Communications, Journalism, Marketing, or a related field.
This advertiser has chosen not to accept applicants from your region.
5
Guest Relations Manager
20100 Mwembe
KES90000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client, a premier hospitality establishment in Nakuru, is looking for an experienced and charismatic Guest Relations Manager. This role is crucial in ensuring an exceptional guest experience from arrival to departure, fostering loyalty and enhancing the property's reputation. You will be responsible for overseeing the front desk operations, managing guest inquiries and complaints with professionalism and efficiency, and implementing service standards to meet and exceed guest expectations. Key duties include training and motivating the guest services team, developing and executing guest satisfaction initiatives, building strong relationships with regular guests, and coordinating with various departments (e.g., housekeeping, F&B) to ensure seamless service delivery. The ideal candidate will have a proven background in hospitality management, with at least 5 years of experience in guest-facing roles, preferably in a supervisory or management capacity. A diploma or degree in Hotel Management, Tourism, or a related field is advantageous. Exceptional interpersonal, communication, and problem-solving skills are a must. You should be adept at handling challenging situations with grace and composure. A strong understanding of hotel operations and customer service principles is essential. Fluency in English and Swahili is required, with additional language skills being a plus. This position requires a flexible schedule, including weekends and public holidays, reflecting the nature of the hospitality industry. You will be expected to be on-site to lead the team and interact directly with guests, with some flexibility for remote administrative tasks. We are seeking a passionate individual dedicated to creating memorable experiences for every guest.
This advertiser has chosen not to accept applicants from your region.
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6
Guest Relations Manager
20117 Mwembe
KES120000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client, a leading hospitality establishment, is seeking a dedicated and charismatic Guest Relations Manager to enhance the guest experience. This role requires a hybrid working arrangement, blending remote coordination with on-site guest interaction. You will be the primary point of contact for guests, ensuring their needs are met with exceptional service and professionalism. Responsibilities include managing guest inquiries and feedback, resolving complaints promptly and efficiently, and proactively identifying opportunities to exceed guest expectations. You will also oversee the guest services team, providing training and guidance to maintain high standards of service. The ideal candidate will have a natural flair for customer service, outstanding communication skills, and a passion for the hospitality industry. Experience in a similar role within the hospitality or tourism sector is crucial. A diploma or degree in Hospitality Management or a related field is advantageous. You should be adept at using customer relationship management (CRM) systems and possess strong problem-solving abilities. Our client values a positive attitude, attention to detail, and the ability to create memorable experiences for every guest. This role demands flexibility, excellent interpersonal skills, and a commitment to delivering unparalleled guest satisfaction. If you are an outgoing individual with a proven ability to foster positive guest relationships and excel in a dynamic, customer-focused environment, we encourage you to apply.
This advertiser has chosen not to accept applicants from your region.
7
Public Relations Manager
60100 Embu, Eastern
KES280000 month
WhatJobs
Posted today
Job Viewed
Job Description
Our client is looking for a highly skilled and strategic Public Relations Manager to manage their corporate communications and media relations in a fully remote role. This position is responsible for developing and implementing effective PR strategies to enhance the company's reputation, manage its public image, and ensure positive media coverage. You will craft compelling press releases, develop media kits, and build strong relationships with journalists, bloggers, and influencers across various media channels. Key responsibilities include monitoring media coverage, identifying potential crises, and developing proactive communication plans to mitigate reputational risks. The ideal candidate will have a proven track record in public relations, with extensive experience in media relations, crisis communication, and corporate messaging. Excellent written and verbal communication skills, creativity, and strong interpersonal abilities are paramount. You must be adept at storytelling and understanding how to leverage different media platforms to achieve PR objectives. Experience with PR software and media monitoring tools is essential. This role requires a proactive approach, excellent organizational skills, and the ability to manage multiple projects simultaneously in a fast-paced environment. As a fully remote position, you will leverage advanced digital collaboration tools to connect with teams and manage campaigns effectively from anywhere. This is an exciting opportunity to shape public perception and build a strong brand narrative for a leading organization.
This advertiser has chosen not to accept applicants from your region.
8
Guest Relations Manager
40100 Kisumu
KES75000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client is seeking a motivated and customer-focused Guest Relations Manager to join their fully remote hospitality team. In this pivotal role, you will be responsible for enhancing the guest experience across various digital platforms and virtual interactions. You will lead initiatives to ensure exceptional service delivery, fostering guest loyalty and satisfaction through personalized communication and proactive problem-solving. This is a fantastic opportunity to shape the guest journey in the digital age of hospitality.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Develop and implement strategies to enhance guest satisfaction and loyalty through remote channels.
- Manage and respond to guest inquiries, feedback, and complaints received via email, social media, and other digital platforms in a timely and professional manner.
- Coordinate with internal teams (e.g., operations, marketing) to ensure seamless guest experiences.
- Create and maintain guest profiles, tracking preferences and past interactions to offer personalized service.
- Monitor online reviews and social media mentions, responding appropriately and escalating issues as needed.
- Organize and oversee virtual guest engagement activities and promotions.
- Analyze guest feedback data to identify trends and areas for improvement.
- Train and mentor remote guest service representatives.
- Ensure adherence to brand standards and service quality metrics.
- Contribute to the development of new service offerings tailored for a remote-first guest interaction model.
Qualifications:
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- 3+ years of experience in hospitality management, customer service, or guest relations, with a proven track record in customer-facing roles.
- Experience managing customer interactions through digital channels (email, social media, chat).
- Excellent communication, interpersonal, and problem-solving skills.
- Proficiency in customer relationship management (CRM) software.
- Strong organizational skills and attention to detail.
- Ability to work independently and manage time effectively in a remote setting.
- A passion for providing outstanding customer service.
- Experience in the tourism sector is a plus.
This advertiser has chosen not to accept applicants from your region.
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