126 Ecommerce Operations jobs in Kenya
Online Retail Sales Associate
80200 Nairobi, Nairobi
KES70000 Annually
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Posted 5 days ago
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Job Description
Our client, a thriving e-commerce business, is seeking an enthusiastic and customer-focused Online Retail Sales Associate to join their fully remote sales team. This position is dedicated to driving online sales and providing exceptional customer experiences through digital channels. You will be responsible for engaging with potential customers via live chat, email, and social media, answering product inquiries, and guiding them through the purchasing process. The ideal candidate will possess strong sales acumen, excellent communication skills, and a passion for customer service. You will actively identify sales opportunities, upsell and cross-sell products, and work to meet and exceed sales targets. This role requires a proactive approach to problem-solving and the ability to build rapport with customers online. Proficiency in various e-commerce platforms and CRM systems is advantageous. You will also be involved in processing orders, managing customer accounts, and resolving any post-purchase issues to ensure customer satisfaction. The ability to work independently, manage your time effectively, and adapt to the dynamic nature of online retail is crucial. A minimum of one year of experience in sales, customer service, or a related field is preferred. A Bachelor's degree in Business, Marketing, or a related field is a plus. This role offers the unique opportunity to work from anywhere, providing flexibility and autonomy while contributing directly to the growth of our online business. If you are a motivated self-starter with a talent for sales and a knack for online interaction, we invite you to apply and be part of our successful remote team.
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0
Remote E-commerce Marketing Specialist - Online Sales Growth
01103 Abothuguchi West
KES85000 Annually
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Our client, a rapidly growing e-commerce business, is seeking a talented and results-driven E-commerce Marketing Specialist to enhance their online presence and drive sales growth. This is a key, fully remote position responsible for developing and executing comprehensive digital marketing strategies across various online channels. Your focus will be on increasing website traffic, optimizing conversion rates, and improving customer engagement and retention. Responsibilities include managing paid advertising campaigns (Google Ads, social media ads), implementing SEO best practices, developing email marketing campaigns, creating engaging social media content, and analyzing campaign performance to identify areas for optimization. The ideal candidate will possess a strong understanding of e-commerce platforms, digital marketing analytics, and customer acquisition strategies. Proven experience in managing successful online marketing campaigns, particularly in driving sales for an e-commerce business, is essential. Excellent analytical skills, creativity, and a data-driven approach are required. You must be adept at working independently, managing multiple projects, and staying current with the latest trends in digital marketing and e-commerce. This role is perfect for a motivated individual looking to make a significant impact on online sales performance.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Develop and implement data-driven e-commerce marketing strategies to drive sales and customer acquisition.
- Manage and optimize paid advertising campaigns across Google Ads, social media platforms, and other relevant channels.
- Implement and monitor Search Engine Optimization (SEO) strategies to improve organic search rankings and traffic.
- Create, execute, and analyze email marketing campaigns to nurture leads and retain customers.
- Develop and manage social media marketing strategies, including content creation and community engagement.
- Analyze website traffic, conversion rates, and customer behavior using tools like Google Analytics.
- Conduct A/B testing on website elements, ads, and emails to optimize performance.
- Identify new marketing channels and opportunities for growth.
- Collaborate with design and content teams to create compelling marketing materials.
- Track and report on key marketing KPIs, providing insights and recommendations for improvement.
Qualifications:
- Bachelor's degree in Marketing, Business, Communications, or a related field.
- Minimum of 3 years of experience in e-commerce marketing or digital marketing, with a focus on sales growth.
- Proven experience managing successful paid advertising campaigns (PPC, social media ads).
- Strong understanding of SEO principles and best practices.
- Experience with email marketing platforms (e.g., Mailchimp, HubSpot) and CRM systems.
- Proficiency in Google Analytics and other web analytics tools.
- Excellent analytical, problem-solving, and creative thinking skills.
- Strong written and verbal communication skills.
- Ability to work independently, manage multiple projects, and meet deadlines in a remote environment.
- Familiarity with e-commerce platforms (e.g., Shopify, WooCommerce) is a plus.
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1
Junior Sales Associate - Online Retail
20125 Nyeri Town
KES80000 month
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Posted 4 days ago
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Job Description
Our client, a growing online retailer specializing in unique lifestyle products, is seeking a dynamic and customer-focused Junior Sales Associate to join their fully remote sales team. This is an excellent opportunity for individuals passionate about sales and customer engagement to build their careers. You will be responsible for assisting customers, driving online sales, and providing exceptional support to enhance the shopping experience.
Key Responsibilities:
Qualifications:
Join our client's vibrant remote team and kickstart your career in online sales, making a direct impact on customer satisfaction and business growth.
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Assist customers with product selection, order placement, and payment processing.
- Provide information about products, promotions, and company policies.
- Build rapport with customers and identify opportunities to upsell or cross-sell relevant products.
- Process online orders accurately and ensure timely fulfillment coordination.
- Handle customer complaints and resolve issues effectively to ensure customer satisfaction.
- Follow up with customers to ensure their needs have been met and gather feedback.
- Maintain customer records and update CRM systems with accurate information.
- Collaborate with the marketing team on promotional activities and sales campaigns.
- Achieve individual sales targets and contribute to team sales goals.
- Effectively manage customer interactions and sales activities within a remote work setup.
Qualifications:
- High school diploma or equivalent; a Bachelor's degree in Business, Marketing, or a related field is a plus.
- Previous experience in customer service or sales is preferred.
- Excellent communication, interpersonal, and active listening skills.
- Strong persuasive and negotiation abilities.
- Customer-oriented approach with a passion for providing excellent service.
- Proficiency in using computers and common office software.
- Experience with CRM software and e-commerce platforms is advantageous.
- Ability to work independently, manage time effectively, and meet deadlines in a remote environment.
- Enthusiasm for learning about products and sales techniques.
Join our client's vibrant remote team and kickstart your career in online sales, making a direct impact on customer satisfaction and business growth.
This advertiser has chosen not to accept applicants from your region.
2
Remote Retail Sales Associate (Online)
60200 Meru , Eastern
KES180000 Annually
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Posted 4 days ago
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Job Description
Our client, a trendy and rapidly growing online fashion retailer, is looking for enthusiastic and customer-focused Remote Retail Sales Associates to join their virtual team. This is a fully remote, part-time position, offering flexibility to work from home. You will be the first point of contact for our online customers, providing exceptional service, answering product inquiries, processing orders, and resolving issues to ensure a seamless shopping experience. The ideal candidate is passionate about fashion, possesses excellent communication skills, and thrives in a fast-paced digital environment.
Key Responsibilities:
Qualifications:
This part-time role is an excellent opportunity to gain valuable customer service experience within the exciting world of online fashion retail. Join our client's dynamic team and help deliver outstanding customer experiences from the comfort of your home.
Key Responsibilities:
- Respond to customer inquiries via email, chat, and phone in a timely and professional manner.
- Provide detailed product information, style advice, and recommendations to customers.
- Assist customers with placing orders, processing payments, and tracking shipments.
- Handle customer complaints and returns, aiming for first-contact resolution.
- Troubleshoot and resolve order issues, website navigation problems, and technical glitches.
- Build strong customer relationships by offering personalized service and exceeding expectations.
- Process exchanges and returns according to company policy.
- Maintain customer records and update order information accurately in the CRM system.
- Gather customer feedback and report any recurring issues or suggestions to management.
- Stay updated on product knowledge, promotions, and company policies.
- Achieve individual and team customer service targets.
Qualifications:
- High school diploma or equivalent; some college education or retail experience preferred.
- Previous experience in customer service, retail, or sales, preferably in an online environment.
- Excellent written and verbal communication skills in English.
- Strong interpersonal skills with a friendly and helpful demeanor.
- Proficiency in using computers, web browsers, and basic office software.
- Familiarity with e-commerce platforms and customer service software is a plus.
- Ability to multitask and manage time effectively in a remote setting.
- A dedicated, quiet workspace with a reliable internet connection.
- Patience, empathy, and a customer-centric approach.
- Availability to work flexible hours, including weekends and some holidays, depending on business needs.
This part-time role is an excellent opportunity to gain valuable customer service experience within the exciting world of online fashion retail. Join our client's dynamic team and help deliver outstanding customer experiences from the comfort of your home.
This advertiser has chosen not to accept applicants from your region.
3
Remote Retail Sales Associate - Online
00100 Abothuguchi West
KES50000 month + com
WhatJobs
Posted 5 days ago
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Job Description
Join our dynamic e-commerce team as a Remote Retail Sales Associate, a fully remote position serving customers nationwide. This role is perfect for an energetic and customer-focused individual looking to excel in online sales and customer engagement. You will be the primary point of contact for customers interacting with our brand online, providing exceptional service across multiple digital channels including chat, email, and social media. Your responsibilities will include assisting customers with product inquiries, processing online orders, resolving issues, and actively promoting our products and services to drive sales. We are seeking individuals with outstanding communication and interpersonal skills, a keen understanding of retail sales principles, and a passion for delivering a positive customer experience. Previous experience in customer service or sales, particularly in an online environment, is highly advantageous. Proficiency with CRM software and e-commerce platforms is a plus. This remote role requires excellent time management, self-motivation, and the ability to adapt quickly to evolving customer needs and sales strategies. You'll be working from your own workspace, contributing to a collaborative virtual team environment. If you are a results-oriented individual with a knack for building customer relationships and driving online sales, this is the ideal opportunity for you. Become a key player in our digital retail success story from the comfort of your home.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Engage with customers via online chat, email, and social media.
- Respond promptly and professionally to customer inquiries regarding products and services.
- Assist customers in making purchasing decisions.
- Process online orders accurately and efficiently.
- Resolve customer complaints and issues with empathy and effectiveness.
- Promote products and services to meet sales targets.
- Maintain customer records and update databases.
- Provide feedback on customer experiences and product performance.
- Stay informed about product features and promotions.
- Contribute to a positive and collaborative remote team environment.
Qualifications:
- High school diploma or equivalent; associate's or bachelor's degree preferred.
- Proven experience in customer service, sales, or a related field.
- Excellent verbal and written communication skills.
- Strong understanding of online retail and e-commerce practices.
- Proficiency in using computers and common software applications.
- Familiarity with CRM systems and e-commerce platforms is a plus.
- Ability to work independently, manage time effectively, and meet performance goals.
- Customer-centric mindset with a passion for service excellence.
- Adaptability and a positive attitude in a fast-paced digital environment.
This advertiser has chosen not to accept applicants from your region.
4
Retail Sales Associate - Online Customer Support
60100 Meru , Eastern
KES50000 Annually
WhatJobs
Posted 4 days ago
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Job Description
Our client is seeking a customer-focused and enthusiastic Retail Sales Associate to provide exceptional online customer support and drive sales. This is a fully remote position, perfect for individuals passionate about retail and dedicated to delivering outstanding service. You will be the primary point of contact for customers interacting with our brand online, assisting them with product inquiries, order processing, and resolving any issues they may encounter. Your goal will be to create a positive and memorable shopping experience that encourages customer loyalty and repeat business.
Key responsibilities include responding to customer inquiries via live chat, email, and social media in a timely and professional manner. You will assist customers in navigating the e-commerce website, provide product recommendations based on their needs, and guide them through the purchasing process. Handling customer complaints and resolving issues effectively and empathetically is crucial. You will also process orders, manage returns and exchanges, and ensure accurate inventory information is communicated. Upselling and cross-selling opportunities should be identified and pursued to maximize sales potential. Maintaining an up-to-date knowledge of products and promotions is essential.
The ideal candidate will have a high school diploma or equivalent, with at least 2 years of experience in customer service or retail sales, preferably in an online environment. Excellent communication and interpersonal skills are a must. You should be proficient in using customer relationship management (CRM) software and e-commerce platforms. A friendly, patient, and problem-solving attitude is key. As this is a remote role, you must be comfortable working independently, managing your time effectively, and maintaining a high level of productivity from a home office. This is an excellent opportunity to contribute to a growing retail brand while enjoying the flexibility of remote work.
Key responsibilities include responding to customer inquiries via live chat, email, and social media in a timely and professional manner. You will assist customers in navigating the e-commerce website, provide product recommendations based on their needs, and guide them through the purchasing process. Handling customer complaints and resolving issues effectively and empathetically is crucial. You will also process orders, manage returns and exchanges, and ensure accurate inventory information is communicated. Upselling and cross-selling opportunities should be identified and pursued to maximize sales potential. Maintaining an up-to-date knowledge of products and promotions is essential.
The ideal candidate will have a high school diploma or equivalent, with at least 2 years of experience in customer service or retail sales, preferably in an online environment. Excellent communication and interpersonal skills are a must. You should be proficient in using customer relationship management (CRM) software and e-commerce platforms. A friendly, patient, and problem-solving attitude is key. As this is a remote role, you must be comfortable working independently, managing your time effectively, and maintaining a high level of productivity from a home office. This is an excellent opportunity to contribute to a growing retail brand while enjoying the flexibility of remote work.
This advertiser has chosen not to accept applicants from your region.
5
Remote Retail Sales Associate - Online Focus
00200 Njiru Village
KES45000 month
WhatJobs
Posted 4 days ago
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Job Description
Our client is seeking enthusiastic and customer-focused Remote Retail Sales Associates to manage their online sales channels and provide exceptional customer support. This fully remote position is ideal for individuals with strong communication skills and a passion for retail. You will be responsible for assisting customers with online purchases, answering product inquiries via chat, email, and phone, and resolving customer issues efficiently and professionally. Your goal is to enhance the online shopping experience and drive sales conversions. Key responsibilities include engaging with customers, providing product recommendations, processing orders, and managing customer feedback. The ideal candidate will possess excellent interpersonal skills, a friendly demeanor, and a strong understanding of online retail operations. Experience with CRM software and e-commerce platforms is a plus. You will need to be organized, detail-oriented, and able to work independently in a remote setting. This role requires a proactive approach to customer service, ensuring that every customer interaction is positive and contributes to brand loyalty. You will also be involved in light administrative tasks related to online sales and inventory management. This is a fantastic opportunity to gain experience in e-commerce and customer support within a flexible, remote work environment. We are looking for individuals who are self-motivated, have a strong work ethic, and are committed to delivering outstanding customer service. The successful applicant will be adept at problem-solving and adept at communicating complex information clearly and concisely to customers. Your ability to build rapport and create a positive shopping experience will be highly valued.
This advertiser has chosen not to accept applicants from your region.
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6
E-commerce Digital Marketing Specialist
00200 Gathiruini
KES85000 Annually
WhatJobs
Posted today
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Job Description
Our client is seeking a highly motivated and results-driven E-commerce Digital Marketing Specialist to join their dynamic team. This is a fully remote position, offering flexibility and the opportunity to contribute to a growing online business from anywhere. The ideal candidate will have a proven track record in developing and executing successful digital marketing strategies across various platforms, with a strong focus on e-commerce growth and customer engagement. You will be responsible for managing social media campaigns, optimizing website content for search engines, implementing email marketing strategies, and analyzing campaign performance to drive key business metrics. This role requires a deep understanding of SEO, SEM, social media marketing, content marketing, and e-commerce best practices. You will also be involved in website analytics, A/B testing, and conversion rate optimization. Collaboration with cross-functional teams, including sales and product development, will be essential to ensure cohesive marketing efforts. Excellent communication skills and the ability to work independently in a remote setting are paramount. We are looking for a creative thinker with a passion for digital innovation and a commitment to achieving measurable results. This role offers a fantastic opportunity to shape the online presence of our brand and contribute significantly to our success in the digital marketplace. Join us and make a tangible impact in a role that values your expertise and offers extensive growth potential in the vibrant field of e-commerce marketing.
Responsibilities:
Responsibilities:
- Develop and execute comprehensive digital marketing strategies to drive traffic, engagement, and conversions for our e-commerce platform.
- Manage and grow social media channels, creating engaging content and fostering community interaction.
- Conduct keyword research and implement SEO best practices to improve organic search rankings.
- Plan and execute paid advertising campaigns (SEM, social media ads) to maximize ROI.
- Design and manage email marketing campaigns, including list segmentation, content creation, and performance tracking.
- Analyze website traffic and campaign performance using tools like Google Analytics, providing actionable insights and reports.
- Collaborate with the web development team to optimize user experience and conversion funnels.
- Stay up-to-date with the latest digital marketing trends and technologies.
- Bachelor's degree in Marketing, Communications, Business, or a related field.
- Minimum of 3 years of experience in digital marketing, with a focus on e-commerce.
- Proven experience with SEO, SEM, social media marketing, and email marketing.
- Proficiency in Google Analytics, Google Ads, and social media management tools.
- Excellent written and verbal communication skills.
- Strong analytical and problem-solving abilities.
- Ability to work independently and manage multiple projects simultaneously in a remote environment.
This advertiser has chosen not to accept applicants from your region.
7
E-commerce Digital Marketing Specialist
20100 Mwembe
KES220000 Annually
WhatJobs
Posted today
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Job Description
Our client, a rapidly growing e-commerce business, is looking for a creative and results-driven E-commerce Digital Marketing Specialist to join their fully remote team. This role is crucial in driving online sales and enhancing brand presence across digital platforms. You will be responsible for developing and implementing comprehensive digital marketing strategies, including SEO, SEM, social media marketing, email marketing, and content marketing, specifically tailored for an e-commerce environment. Your duties will involve managing paid advertising campaigns (Google Ads, social media ads), optimizing website conversion rates, and analyzing website traffic and user behavior to identify opportunities for growth. You will also oversee social media content creation and community management to build brand loyalty and engagement. Strong analytical skills are required to track campaign performance, measure ROI, and provide regular reports on key metrics to senior management. The ideal candidate will have a deep understanding of the e-commerce landscape, customer acquisition strategies, and the latest digital marketing trends. Proficiency in various digital marketing tools and platforms, such as Google Analytics, Google Ads, social media management tools, and email marketing software, is essential. A bachelor's degree in Marketing, Digital Media, Business, or a related field, coupled with a minimum of 3-5 years of experience in digital marketing with a strong focus on e-commerce, is required. Experience in optimizing online sales funnels and driving customer lifetime value is highly valued. This remote position requires excellent communication skills, a proactive attitude, and the ability to thrive in a fast-paced, independent work environment.
This advertiser has chosen not to accept applicants from your region.
8
E-commerce Digital Marketing Specialist
20107 Naivasha, Rift Valley
KES80000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client is seeking a highly skilled and creative E-commerce Digital Marketing Specialist to join their remote team. This role is instrumental in driving online sales and enhancing brand presence through strategic digital marketing initiatives. The specialist will be responsible for developing and executing comprehensive digital marketing campaigns across various channels, including social media, search engines, email marketing, and affiliate marketing. Key responsibilities include managing social media content creation and scheduling, optimizing online advertising campaigns (PPC, social media ads), performing SEO/SEM analysis and implementation, analyzing website traffic and user behavior, and managing email marketing campaigns. You will also be tasked with identifying new marketing opportunities, collaborating with the e-commerce team to improve user experience and conversion rates, and tracking and reporting on campaign performance against key metrics. The ideal candidate will possess a Bachelor's degree in Marketing, Business Administration, or a related field, coupled with at least 3 years of proven experience in e-commerce digital marketing. Expertise in social media platforms (Facebook, Instagram, Twitter, LinkedIn), SEO/SEM tools (Google Analytics, SEMrush), email marketing software, and content management systems is essential. Strong analytical skills, creativity, and excellent communication abilities are paramount for success in this fully remote role. If you are passionate about e-commerce and have a track record of delivering successful digital marketing campaigns, we want to hear from you.
Responsibilities:
Responsibilities:
- Develop and implement digital marketing strategies to drive e-commerce sales.
- Manage and create engaging content for social media platforms.
- Plan and execute paid advertising campaigns (PPC, social media ads).
- Optimize website content and structure for search engines (SEO/SEM).
- Analyze website traffic, user engagement, and conversion metrics using tools like Google Analytics.
- Design and manage email marketing campaigns to nurture leads and retain customers.
- Identify and implement strategies to improve customer acquisition and retention.
- Monitor competitor activities and industry trends to identify new opportunities.
- Collaborate with design and development teams to enhance the online customer experience.
- Prepare regular reports on marketing campaign performance and key KPIs.
- Bachelor's degree in Marketing, Business, or a related field.
- Minimum of 3 years of experience in digital marketing, with a focus on e-commerce.
- Proven experience with social media marketing, content creation, and community management.
- Strong understanding of SEO, SEM, and PPC advertising principles.
- Proficiency in Google Analytics, Google Ads, and other relevant marketing tools.
- Experience with email marketing platforms and automation.
- Excellent analytical skills and the ability to interpret data to drive decisions.
- Creative thinking and strong problem-solving abilities.
- Excellent written and verbal communication skills.
- Self-motivated and able to work effectively in a remote team environment.
This advertiser has chosen not to accept applicants from your region.
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