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• Conduct inspections of raw materials, in-process materials, and finished products.
• Utilize various measurement tools and techniques to assess product quality.
• Identify and document non-conforming products and report deviations.
• Analyze quality data and prepare reports on inspection findings.
• Collaborate with production and engineering teams to resolve quality issues.
• Implement and monitor corrective and preventive actions (CAPA).
• Ensure compliance with quality standards and regulatory requirements.
• Contribute to the development and refinement of quality control procedures.
• Maintain accurate records of inspections and quality-related activities.

• High school diploma or equivalent; further education or certification in Quality Assurance is a plus.
• Proven experience as a Quality Inspector or similar role in a manufacturing environment.
• Knowledge of quality control principles and methodologies.
• Proficiency with inspection tools and equipment.
• Strong analytical and problem-solving skills.
• Excellent attention to detail and accuracy.
• Good communication and interpersonal skills.
• Ability to work effectively both independently and as part of a team.
• Familiarity with quality management systems (e.g., ISO 9001).
• Comfortable working in a hybrid model with both on-site and remote responsibilities.

On behalf of our client, we are seeking a Senior QA Engineer (L1) to join an innovative team building world-class software solutions. If you're passionate about quality, detail-oriented, and eager to make a tangible impact, this role is for you.

Role Overview

As a
Senior Quality Assurance Engineer
, you will play a critical role in ensuring the reliability, scalability, and overall quality of our client's products. You will design and execute robust test strategies, champion quality practices, and collaborate with cross-functional teams to deliver seamless user experiences.

Key Responsibilities

• Execute
  end-to-end testing
  across web and API platforms to validate functionality, reliability, and scalability.
• Design, develop, and maintain
  comprehensive test plans and test cases
  aligned with business requirements.
• Perform both
  manual and automated testing
  (white box & black box).
• Apply
  Agile testing practices
  using Jira for test management, defect tracking, and sprint alignment.
• Manage version control and workflows using
  GitLab/GitHub
  .
• Build and maintain
  test automation frameworks
  with Playwright JS for UI and end-to-end testing.
• Validate
  APIs and integrations
  using Postman and related tools.
• Collaborate closely with development teams to provide actionable feedback, mitigate risks, and continuously improve product quality.

Qualifications

• Bachelor's degree in
  Computer Science, IT, or a related field
  .
• 2+ years of QA experience
  , with proven expertise in test execution, test design, and defect management.
• Strong foundation in
  manual testing
  and experience with
  automation tools
  .
• Proficiency with tools and frameworks:
  Playwright JS, GitLab/GitHub, Postman, Jira
  .
• Excellent communication, teamwork, and collaboration skills.
• Ability to work independently and thrive in a
  hybrid work environment
  .

Nice to Have (a Plus)

• Hands-on experience with performance and load testing using JMeter or K6.
• Strong knowledge of Agile testing methodologies with full lifecycle traceability.
• Exposure to CI/CD pipelines and continuous testing practices.
• ISTQB Certification (or equivalent)
  .
• Strong analytical, problem-solving, and communication skills.

At Vyntra, we help financial institutions across the world fight fraud, prevent money laundering, and gain full visibility of every transaction. Our AI-powered platform combines advanced fraud detection with large-scale transactional data observability, giving banks the tools to build trust and stay compliant.

As our
Lead QA Engineer
, you will play a critical role in ensuring the reliability and quality of these mission-driven solutions. You'll join the product development team that builds and optimizes our flagship platform—enterprise-grade technology powering some of the world's leading financial institutions. We solve complex engineering challenges through smart, scalable design, and you will be central in embedding quality at every stage of development.

In this role, you will lead a team and own product quality end-to-end: designing and driving a robust testing framework, enabling our Scrum teams to deliver stable, high-performing releases, and making sure that every customer can rely on Vyntra's solutions to protect them against financial crime.

What you'll do

• Lead and mentor
  the QA team, fostering a culture of quality and continuous improvement
• Define and implement an integrated testing strategy covering multiple, complex product components
• Collaborate closely with developers, product managers, and platform engineering to ensure smooth, high-quality releases
• Champion test automation and CI/CD integration for faster, safer delivery
• Monitor, analyze, and continuously improve test coverage and defect detection

What you bring

• Proven experience leading QA teams in a product development environment
• Strong background in designing testing strategies for complex, integrated systems
• Solid technical and testing expertise, ideally including: Java (required) Selenium (plus) API testing (plus) Elastic, MQ, or Kafka (plus)
• Strong analytical and problem-solving skills, with a solution-oriented mindset
• Product-minded, with an eye for detail and a commitment to delivering exceptional quality
• Experience working in Agile/Scrum environments
• Excellent communication skills and ability to work in distributed, international teams

We are looking for a Telesales QA Analyst to join our Customer Retention Team; as we scale up and drive digital and financial inclusion across our markets.
About The Job
The Telesales
QA Analyst
ensures high levels of
First Call Resolution (FCR), Customer Satisfaction
, and compliance with company standards by monitoring and analyzing telesales interactions. The role drives continuous improvement through call evaluations, process refinement, and actionable insights.

What You'll Do

• Call Monitoring & Analysis
• Evaluate telesales calls to ensure adherence to call-handling standards, scripts, compliance, and customer experience guidelines.
• Identify quality gaps and trends impacting performance.
• Reporting & Recommendations
• Prepare regular quality performance reports for Telesales Management.
• Provide actionable recommendations to improve sales conversion, efficiency, and customer experience across CRM systems.

3
.
Quality Assurance Support

• Enforce QA processes and standards to ensure consistent and uncompromised service delivery.
• Partner with compliance and training teams to align QA practices with business objectives.

4
.
Process Design & Improvement

• Design, update, and document quality and compliance processes as business needs evolve.
• Proactively recommend process enhancements that improve agent productivity and customer experience.

5
.
Industry Trends & Benchmarking

• Stay informed on emerging call center QA practices, tools, and technologies.
• Benchmark against best practices to introduce innovative strategies that strengthen customer trust and loyalty.

6
.
Surveys & Feedback

• Conduct customer and agent satisfaction surveys to assess experience and gather insights.
• Recommend corrective actions to address recurring concerns.
• Coaching & Insights
• Partner with team leaders to coach telesales representatives using QA insights.
• Deliver feedback sessions that are constructive, supportive, and performance driven.

Experience/ Skills & Competencies/ Licences & Certifications/ Education Required

• Diploma in a relevant field (Business, Communication, Customer Service, or related)
• Over 2-3 years' experience as a Telesales Representative QA experience will be an added advantage
• Sales-focused, customer-centric and diligent.
• Exceptional writing and communication skills.
• In-depth understanding of M-KOPA business.
• Data analysis capability and ability to influence data-driven decisions.
• Should be self-motivated & able to demonstrate a drive for results with a professional approach.

Why M-KOPA?
At M-KOPA, we empower our people to own their careers through diverse development programs, coaching partnerships, and on-the-job training. We support individual journeys with family-friendly policies, prioritize well-being, and embrace flexibility.

Join us in shaping the future of M-KOPA as we grow together. Explore more at
m-
.

Recognized four times by the Financial Times as one Africa's fastest growing companies (2022, 2023, 2024 and 2025) and by TIME100 Most influential companies in the world 2023 and 2024 , we've served over 5 million customers, unlocking $1.5 billion in cumulative credit for the unbanked across Africa.
Important Notice
M-KOPA is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained staff. Women, minorities, and people with disabilities are strongly encouraged to apply.
M-KOPA explicitly prohibits the use of Forced or Child Labour and respects the rights of its employees to agree to terms and conditions of employment voluntarily, without coercion, and freely terminate their employment on appropriate notice. M-KOPA shall ensure that its Employees are of legal working age and shall comply with local laws for youth employment or student work, such as internships or apprenticeships.
M-KOPA does not collect/charge any money as a pre-employment or post-employment requirement. This means that we never ask for 'recruitment fees', 'processing fees', 'interview fees', or any other kind of money in exchange for offer letters or interviews at any time during the hiring process.
Applications for this position will be reviewed on a rolling basis. Shortlisting and interviews will take place at any stage during the recruitment process. We reserve the right to close the vacancy early if a suitable candidate is selected before the advertised closing date.

About Wise & Agile Solutions

At Wise & Agile Solutions, we empower organizations to streamline operations, embrace innovation, and deliver measurable results through technology. Our focus is on building smarter, faster, and scalable solutions, often blending AI-driven tools with practical business processes.

We are seeking a Business Analyst + Tester who can bridge the gap between requirements gathering and quality assurance. This hybrid role is ideal for someone who thrives on detail, understands user needs, and ensures flawless delivery of technology solutions.

Responsibilities

Requirements & Analysis

• Collaborate with stakeholders to gather, analyze, and document business requirements.
• Write clear, concise, and testable requirements and user stories.
• Assist in creating acceptance criteria and ensuring full coverage of functionality with QA.

Testing & Quality Assurance

• Support QA by validating functional coverage of requirements.
• Execute test cases (functional, regression, and integration) prepared by the QA team.
• Ensure delivered features align with documented requirements.
• Report, track, and retest defects with precision.
• Participate in UAT (User Acceptance Testing) and coordinate with end users.

AI & Automation Alignment

• Use AI-assisted tools for writing requirements, test scenarios, and documentation.
• Gain hands-on exposure to AI-based product testing.
• Contribute to AI-related projects by clarifying requirements and validating functionality.
• Skills & Qualifications
  Proven experience as a Business Analyst or in a hybrid BA/QA role.
• Strong understanding of SDLC, Agile methodologies, and QA practices.
• Experience in writing user stories, business requirements, and acceptance criteria.
• Ability to execute test cases and validate business flows effectively.
• Familiarity with defect management and bug tracking tools (e.g., , Jira, Azure DevOps).
• Comfort with AI tools for documentation and analysis.
• Strong analytical, problem-solving, and communication skills.
• Ability to work collaboratively with cross-functional teams (Product, QA, Dev, Stakeholders).
• Nice-to-Have
  Experience with low-code/no-code platforms and testing workflows.
• Basic SQL or data querying skills to validate backend workflows.
• Understanding of API testing and integration scenarios.
• Awareness of automation testing concepts (not primary responsibility).
• Experience in SaaS or startup environments.
• Certification in Business Analysis (CBAP, CCBA) or ISTQB (Foundation).

Why Join Us?

At Wise & Agile Solutions, you'll be more than just part of the process—you'll be at the core of shaping client success through innovation and agility. You'll gain hands-on experience with cutting-edge tools, collaborate with diverse teams, and directly see the impact of your work on real-world business transformation.