10 Daily Operations jobs in Nairobi

Are you ready to take flight in a dynamic and fast-paced aviation industry?

As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually.

Our mission is simple:

"To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience."

We believe that our people are what differentiate us from our competition. At Swissport, we are driven by our core values: Show You Care, Do the Right Things, and Win as a Team.

We are currently seeking a dedicated and motivated individual to join our team as: Operational Support Manager Cargo - Africa

Job Overview:

We are looking for a senior leader to oversee cargo operations across the Africa region. The role focuses on driving operational performance, profitability, and safety, while leading station management teams and ensuring compliance with SPI standards. The successful candidate will build strong relationships with key stakeholders, deliver innovative customer-focused solutions, and drive meaningful change across the organization.

Main Responsibilities:

Safety & Operations

• Lead cargo operations while ensuring health, safety, and compliance standards are met.
• Promote a safety-first culture and support QHSE investigations and best-practice sharing.

P&L & Performance Management

• Monitor financial and operational performance, identify trends, and implement improvements.
• Support budget preparation, capital investments, and resource planning.

Quality & Efficiency

• Ensure delivery of operational KPIs, service quality, and productivity.
• Drive continuous improvement, innovation, and compliance with operational standards.

Leadership & People Development

• Develop and coach management teams to achieve business goals and enhance staff performance.
• Promote talent development, succession planning, and positive employee relations.

Business Growth & Customer Focus

• Build and maintain strong strategic relationships with customers and stakeholders.
• Identify commercial opportunities and drive customer retention and satisfaction.

Strategic & Change Leadership

• Challenge operational status quo and drive organizational improvements.
• Support integration of innovation and transformation projects.

Relationship Management

• Foster trust internally and externally, promoting a customer-centric culture.

Key Performance Indicators

• Safety: aircraft, GSE, infrastructure damages, occupational accidents
• Operational & Quality: productivity, workforce utilization, OTP, service times, NPS, station scorecard
• Financial: revenue, EBIT, EBIT margin

Requirements:

• Bachelors degree or equivalent
• Minimum 7 years' experience in Operations and 5 years in a leadership position
• Strong leadership skills and a proven track record of managing and motivating all levels to achieve operational goals
• Fluency in English, other languages an advantage
• Strong understanding of financial measures and knowledge of labour laws and regulations
• Ability to build strategic relationships in the field and influence change
• Solid strategic analysis, problem solving, issue resolution and decision-making skills
• Proven ability to communicate within a multicultural environment across all levels within the organization
• Strong understanding of internal customer and external market dynamics
• Excellent ability to work well under pressure; make quick decisions and execute
• Knowledge of Ground Service equipment, GSE Maintenance, ramp and the airport environment
• Proven experience of leading teams and getting results in a multicultural environment
• Ensure adherence to QHSE policies and procedures
• Encourage early reporting of occurrences
• Excellent knowledge of IT tools (data analysis, tracking and reporting)
• Personal and professional integrity of the highest order

Your Next Step:

If you're seeking an opportunity within an ambitious international aviation company, we invite you to apply.

Please submit your resume in English by clicking the
Apply
button.

Due to the volume of applications we receive, we are unable to respond personally to every applicant. If you do not hear from us, we have moved forward with other candidates for this role. However, we encourage you to keep following Swissport and our careers page, as new opportunities are always arising.

Hope to hear from you soon

Equal Employment Opportunity Statement

Swissport, as an equal opportunity employer, bases its hiring decisions on business need and the best-qualified candidates. We do not discriminate based on any protected category.

Company Description

Robusst is a next-generation technology services company specializing in premium AI software solutions tailored for the Telecom and Banking industries. We combine cutting-edge technology with a customer-centric approach to deliver customized solutions that empower businesses to innovate, optimize operations, and accelerate digital transformation. Our expertise spans across multiple domains, leveraging cloud capabilities to deliver maximum value and impact for our clients. Our mission is to drive global innovation through AI-driven solutions that reshape the Telecom and Banking sectors.

Role Description

This is a full-time hybrid role for a Business Operations Manager based in Kenya Area, with some work from home flexibility. The Business Operations Manager will oversee daily business operations, develop and implement operational policies and strategies, and manage financial planning and analysis. Responsibilities include program management, analyzing business processes for improvement, and ensuring alignment with company goals. The role requires collaboration with various departments to optimize efficiencies and drive organizational success.

Qualifications

• Strong skills in Business Operations and Operations Management for Telco
• Program Management and Analytical Skills
• Finance acumen and experience with financial planning and analysis
• Excellent organizational and problem-solving abilities
• Strong communication and interpersonal skills
• Understanding of AI technology and its application in Telecom and Banking is a plus
• Bachelor's degree in Business Management, Finance, or related field
• Prior experience in a managerial role is advantageous

As a Manager/Senior Manager – Group Business Operations Analyst, you will support the GCOO/GCEO Offices in executing strategic and operational initiatives across the Group. This includes providing in-depth financial and business analysis, identifying opportunities for staff productivity and efficiency, and supporting high-level stakeholder engagement. You will be expected to work closely with operating units' MDs, senior staff and other Group functions, driving actionable insights and supporting the execution of group-wide strategies.

Job Responsibilities

• Strategic Business Analysis: Support the GCOO/GCEO Offices in conducting business analysis to identify opportunities for staff productivity, Business analysis and performance enhancement across Group operations. Staff Productivity tracking (Ensure all staff have numerical KPIs in the system)
• Alignment of KPIs of staff (Numerical outcome tracking), Monthly Productivity reporting and System data alignment (Working with HR team) to ensure Performance Management system data is sat right.
• Set checks for how staff performance is tracked when they move branches, move subsidiaries, etc, Work with Tech teams to embed AI on performance & Productivity
• Requirement Gathering & Business Needs Analysis - Collaborate with senior teams across all departments to gather, analyze, and document business requirements for new products, process improvements, and digital solutions that support business growth.
• Project Management - Support planning, execution, and reporting on Group Operations projects.
• Modelling & Valuation: Develop, evaluate, and maintain robust models, including valuation models, scenario analyses, and profitability assessments to support key business decisions.
• Performance Analysis: Monitor and analyze performance of subsidiaries and Group entities, highlighting trends and insights to inform strategic planning and reporting.
• Problem Solving: Lead structured problem-solving initiatives to diagnose root causes, develop solutions, and deliver actionable recommendations across business and operational challenges.
• Presentation & Visualization: Prepare clear, insightful reports, dashboards, and presentations to communicate analysis and recommendations to senior management and external parties.
• Cross-functional Collaboration: Work collaboratively across business units and workstreams to support implementation of strategic initiatives, tracking progress and ensuring alignment with Group priorities.
• Issue & Risk Management - Track and manage to closure of issues related to audit findings, operational risks, portfolio quality, and customer experience within the Group Operations functions.

Qualifications and Experience

• Bachelor's degree in Business, Science, Mathematics, Finance, Economics or related field; a professional qualification (e.g., CFA, CPA, ACCA) is an advantage.
• At least 7 years' experience in business analysis, Operations, Human Resources, or financial consulting.
• Proven strength in structured problem solving, critical thinking, and solution execution across complex business issues.
• Understanding of finance, valuation methodologies, and financial modelling.
• Experience in due diligence, strategic planning, and performance improvement initiatives.
• Exceptional proficiency in Microsoft Excel and PowerPoint; familiarity with data visualization tools (e.g., Power BI, Tableau) is highly desirable.
• Strong verbal and written communication skills; ability to influence senior stakeholders.
• Excellent project management capabilities and ability to manage multiple concurrent priorities.

• Act as a strategic partner to business leaders, providing expert guidance on all aspects of human resources, including talent acquisition, employee relations, performance management, compensation, and benefits.
• Develop and implement HR strategies that align with the company's overall business objectives and support the unique needs of a remote workforce.
• Manage and resolve complex employee relations issues, conducting investigations and providing recommendations.
• Partner with talent acquisition teams to attract, recruit, and onboard top talent for remote positions.
• Oversee performance management processes, ensuring fair and consistent application across the organization.
• Advise on compensation and benefits strategies, ensuring market competitiveness and internal equity for remote employees.
• Develop and deliver HR training programs to support managers and employees on topics such as remote work best practices, performance management, and compliance.
• Ensure compliance with all relevant labor laws and regulations in the jurisdictions where employees are located.
• Analyze HR data and metrics to identify trends, measure effectiveness of HR initiatives, and recommend improvements.
• Champion employee engagement and retention initiatives, fostering a positive and inclusive remote work environment.

• Bachelor's degree in Human Resources, Business Administration, or a related field; Master's degree or relevant HR certification (e.g., SHRM-CP, SHRM-SCP) is a plus.
• Minimum of 6 years of progressive experience in Human Resources, with at least 2 years in an HR Business Partner role.
• Demonstrated experience supporting a remote workforce or working in a remote-first organization.
• Strong knowledge of HR principles, practices, and employment law.
• Excellent communication, interpersonal, and negotiation skills.
• Proven ability to build strong relationships with stakeholders at all levels.
• Strong analytical and problem-solving skills, with the ability to interpret data and make informed recommendations.
• Proficiency in HRIS systems and other HR technology tools.
• Ability to manage sensitive and confidential information with discretion.
• Self-motivated, adaptable, and able to thrive in a fast-paced, dynamic, and remote environment.

• Analyze current business operations and identify inefficiencies and areas for improvement.
• Develop and implement strategies for process optimization, workflow automation, and resource allocation.
• Design and document new standard operating procedures (SOPs) to enhance efficiency and consistency.
• Monitor key performance indicators (KPIs) to track operational success and identify trends.
• Lead and manage cross-functional teams to implement process changes and improvements.
• Ensure compliance with company policies, industry regulations, and best practices.
• Develop and manage operational budgets, controlling costs and maximizing resource utilization.
• Train and mentor staff on new processes and systems.
• Utilize data analytics to drive decision-making and measure the impact of implemented changes.
• Foster a culture of continuous improvement and innovation within the operations team.
• Report on operational performance and project progress to senior management.

• Proven experience in operations management, process improvement, or a related field.
• Demonstrated ability to manage remote teams and projects effectively.
• Strong analytical and problem-solving skills, with a keen eye for detail.
• Expertise in business process modeling and re-engineering methodologies (e.g., Lean, Six Sigma).
• Proficiency in using data analysis tools and reporting software.
• Excellent leadership, communication, and interpersonal skills.
• Ability to manage multiple projects simultaneously and prioritize tasks effectively.
• Experience with project management software is advantageous.
• A bachelor's degree in Business Administration, Management, Engineering, or a related field.
• Minimum of 5 years of progressive experience in operations management.

• Partner with business leaders to develop and implement strategic HR initiatives.
• Provide guidance on employee relations, performance management, and conflict resolution.
• Develop and manage talent acquisition and retention strategies for remote employees.
• Ensure compliance with international labor laws and regulations.
• Advise on compensation, benefits, and HR policies for a global workforce.
• Foster a positive and inclusive company culture, particularly in remote settings.
• Support organizational design and change management initiatives.
• Utilize HR data and analytics to drive decision-making.
• Collaborate with other HR functions to deliver seamless employee experiences.
• Champion employee development and career growth opportunities.

• Master's degree in Human Resources, Business Administration, or a related field.
• Minimum of 8 years of progressive experience in Human Resources, with a focus on HR Business Partnering.
• Strong understanding of international HR laws, practices, and compliance.
• Proven experience in talent management, employee relations, and performance management.
• Excellent communication, interpersonal, and influencing skills.
• Ability to build trust and credibility with senior leadership and employees.
• Experience supporting remote or distributed workforces is essential.
• Proficiency with HRIS systems and HR analytics.
• Strategic thinking and problem-solving abilities.
• Professional HR certification (e.g., SHRM-SCP, CIPD) is a plus.

• Develop and execute comprehensive operational strategies to support international business expansion initiatives.
• Identify, evaluate, and prioritize new market opportunities, conducting thorough feasibility studies and risk assessments.
• Establish and manage relationships with key partners, distributors, and stakeholders in target international markets.
• Oversee the setup and operationalization of new business units or subsidiaries in foreign countries.
• Ensure compliance with all relevant international laws, regulations, and business practices.
• Develop and manage budgets for international operations, ensuring financial efficiency and profitability.
• Lead and mentor international operational teams, fostering a high-performance culture.
• Collaborate with sales and marketing teams to develop and implement go-to-market strategies for new regions.
• Monitor market trends and competitive landscapes, providing strategic insights to senior leadership.
• Implement and refine operational processes to ensure scalability and efficiency across all international operations.
• Manage cross-cultural communication and collaboration effectively.
• Drive continuous improvement in operational performance and business outcomes.

• MBA or Master's degree in International Business, Business Administration, or a related field.
• Minimum of 10-12 years of progressive experience in operations management and business development, with a strong focus on international markets.
• Proven track record of successfully launching and scaling businesses in multiple countries.
• Extensive knowledge of international market entry strategies, global supply chains, and cross-border compliance.
• Exceptional strategic thinking, leadership, and decision-making abilities.
• Strong financial acumen and experience in budget management and P&L responsibility.
• Excellent communication, negotiation, and interpersonal skills, with experience managing diverse, remote teams.
• Fluency in multiple languages is a significant advantage.
• Ability to travel internationally as required (though the role is primarily remote).
• Demonstrated ability to navigate complex cultural and regulatory environments.