Explore customer service job opportunities in What Jobs are available for Customer Service in Ongata Rongai?
Showing 697 Customer Service jobs in Ongata Rongai
Customer Service Representative
Posted 1 day ago
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Job Description
Our client is seeking dedicated and empathetic Customer Service Representatives to join their vibrant team. This role offers a **Hybrid** work arrangement, allowing for a blend of remote work and in-office collaboration in **Ongata Rongai, Kajiado, KE**. As a Customer Service Representative, you will be the primary point of contact for customers, providing exceptional support and resolving inquiries efficiently and professionally. Your responsibilities will include answering phone calls, responding to emails and chat messages, troubleshooting customer issues, processing orders or requests, and documenting customer interactions accurately in our CRM system. You will strive to provide first-contact resolution whenever possible and escalate complex issues to the appropriate departments. The ideal candidate possesses outstanding communication and interpersonal skills, with a patient and friendly demeanor. Strong active listening abilities and problem-solving capabilities are essential. Previous experience in a customer service role is preferred, along with familiarity with customer support software and tools. You must be comfortable working both independently from home and collaboratively in an office environment. This role requires a commitment to delivering a positive customer experience and contributing to team success.
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Remote Customer Service Representative
Posted 1 day ago
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Job Description
Our client is looking for dedicated and customer-focused Remote Customer Service Representatives to provide exceptional support. This role is entirely remote, allowing you to work from the comfort of your home. You will be the first point of contact for customers, addressing inquiries, resolving issues, and ensuring a positive customer experience. The ideal candidate possesses excellent communication skills, patience, and a strong desire to help others. You will handle a variety of customer interactions across different channels, including phone, email, and chat, maintaining a high level of professionalism and efficiency. This is a fantastic opportunity to develop your skills in a supportive, remote-first environment.
Responsibilities:
Responsibilities:
- Respond to customer inquiries promptly and professionally via phone, email, and chat.
- Resolve customer complaints and issues with empathy and efficiency.
- Provide information about products and services.
- Process orders, returns, and exchanges as needed.
- Document all customer interactions accurately in the CRM system.
- Identify and escalate priority issues to the appropriate departments.
- Maintain customer satisfaction by providing a high level of service.
- Contribute to team goals and efforts to improve customer service processes.
- Adhere to company policies and procedures.
- Continuously seek opportunities to enhance customer experience.
- High school diploma or equivalent; some college coursework preferred.
- Proven customer support experience or experience in a similar role.
- Excellent verbal and written communication skills.
- Strong listening and problem-solving abilities.
- Patience and empathy when dealing with customers.
- Ability to multitask and manage time effectively in a remote setting.
- Proficiency with computers and various software applications.
- A reliable internet connection and a quiet workspace.
- Ability to adapt to changing customer needs and service requirements.
- A positive attitude and a genuine desire to assist customers.
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1
Remote Customer Support Representative
Posted 1 day ago
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Job Description
Our client is looking for empathetic and skilled Customer Support Representatives to join our fully remote, customer-centric team. As a front-line representative, you will be the primary point of contact for our customers, providing exceptional support and resolving inquiries efficiently and effectively. This role requires outstanding communication skills, patience, and a genuine desire to help others. You will be responsible for responding to customer queries via phone, email, and live chat, troubleshooting issues, and guiding customers through product features and solutions. The ideal candidate will possess excellent problem-solving abilities and the capacity to remain calm and professional under pressure. Experience in customer service, particularly within a tech or service-oriented industry, is highly preferred. You will work with our internal knowledge base and CRM systems to provide accurate and timely information. As a remote-first position, you will have the flexibility to work from home, enjoying a collaborative team environment supported by cutting-edge communication tools. We are committed to providing our customers with outstanding service, and you will play a vital role in achieving that goal. You will receive comprehensive training to ensure you are well-equipped to handle a wide range of customer needs. If you are a customer advocate with a passion for service and thrive in a flexible work environment, we encourage you to apply.Key Responsibilities:
- Respond to customer inquiries and resolve issues via phone, email, and chat in a timely and professional manner.
- Troubleshoot technical and non-technical problems and provide effective solutions.
- Guide customers through product features, services, and account management.
- Document all customer interactions, issues, and resolutions accurately in the CRM system.
- Escalate complex issues to appropriate internal teams when necessary.
- Provide feedback to management on customer trends and product issues.
- Maintain a high level of customer satisfaction through excellent service.
- Adhere to company policies and procedures.
- Continuously learn about our products and services to enhance support capabilities.
- 1+ year of experience in customer service or a related support role.
- Excellent verbal and written communication skills.
- Strong active listening and problem-solving abilities.
- Proficiency with CRM software and helpdesk ticketing systems.
- Ability to multitask and manage time effectively in a remote environment.
- Patience, empathy, and a customer-first attitude.
- Comfortable using various communication tools (e.g., Slack, Zoom).
- High school diploma or equivalent; college degree is a plus.
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2
Remote Bilingual Customer Support Representative - Spanish/English
Posted 1 day ago
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Job Description
Our client is seeking a fluent and empathetic Remote Bilingual Customer Support Representative proficient in both Spanish and English. This fully remote role involves providing exceptional customer service to a diverse clientele, addressing inquiries, resolving issues, and ensuring a positive customer experience across multiple communication channels. You will be the first point of contact for many customers, handling phone calls, emails, and chat support with professionalism and efficiency. Key responsibilities include understanding customer needs, providing accurate information about products and services, troubleshooting common problems, and escalating complex issues to appropriate departments when necessary. The ideal candidate possesses outstanding communication and interpersonal skills, with the ability to empathize with customers and de-escalate challenging situations. Fluency in both Spanish and English, both written and spoken, is mandatory. Experience in a customer service or call center environment is preferred. You must be detail-oriented, possess strong problem-solving abilities, and be comfortable navigating various software applications, including CRM systems and communication platforms. This role requires self-discipline, excellent time management, and the ability to maintain productivity in a remote work environment. We are looking for individuals who are passionate about helping people and committed to delivering outstanding service.
Responsibilities:
Responsibilities:
- Respond to customer inquiries via phone, email, and live chat in both Spanish and English.
- Provide accurate information about products, services, and policies.
- Troubleshoot and resolve customer issues efficiently and effectively.
- Escalate complex customer issues to the appropriate internal teams when necessary.
- Maintain detailed records of customer interactions and resolutions in the CRM system.
- Identify and report recurring customer issues to contribute to service improvements.
- Adhere to customer service standards and company policies.
- Strive to achieve high levels of customer satisfaction in every interaction.
- Process orders, forms, applications, and requests as needed.
- Contribute to a positive and collaborative team environment in a remote setting.
- Fluency in both Spanish and English (written and spoken) is essential.
- High school diploma or equivalent; some college coursework or a degree is a plus.
- Previous experience in customer service, technical support, or a related role is preferred.
- Excellent communication, listening, and interpersonal skills.
- Strong problem-solving and conflict-resolution abilities.
- Proficiency in using computers, common software applications, and CRM systems.
- Ability to work independently, manage time effectively, and maintain focus in a remote work environment.
- Patience, empathy, and a customer-centric attitude.
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3
Customer Support Lead
Posted 1 day ago
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Job Description
Our client is seeking an experienced and empathetic Customer Support Lead to manage and elevate their customer service operations. This is a fully remote, full-time position where you will lead a team of customer support representatives, ensuring exceptional service delivery and customer satisfaction. Your responsibilities will include overseeing daily support operations, training and mentoring support staff, developing and implementing effective customer service policies and procedures, and managing ticket queues to ensure timely resolution of inquiries. You will also be responsible for analyzing customer feedback and support data to identify areas for improvement, reporting on key support metrics, and collaborating with other departments to resolve complex customer issues. Proficiency in customer relationship management (CRM) software and helpdesk ticketing systems (e.g., Zendesk, Freshdesk) is essential. Strong problem-solving skills, excellent communication (both written and verbal), and leadership abilities are critical for success. The ideal candidate will have a passion for customer advocacy and a proven ability to motivate and manage a remote team effectively. Experience in developing customer service strategies, creating knowledge base articles, and managing escalation processes is highly valued. Our client is committed to providing outstanding support, and this role is central to achieving that goal. You should be adept at handling challenging customer interactions with professionalism and de-escalation techniques. This role requires a high level of autonomy, initiative, and the ability to work independently while fostering a collaborative team spirit. This position supports the broader operational context of **Ongata Rongai, Kajiado, KE**.
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4
Customer Support Team Lead
Posted 1 day ago
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Job Description
Our client is looking for a motivated and experienced Customer Support Team Lead to manage and inspire their remote customer service team. This is a fully remote position, requiring strong leadership skills to guide and support agents from anywhere. You will be responsible for ensuring exceptional customer satisfaction by overseeing daily support operations, handling escalated customer issues, and driving team performance. Key responsibilities include coaching and mentoring support agents, developing training materials, monitoring service levels, and implementing process improvements. The ideal candidate will have a proven background in customer service management, excellent communication and interpersonal skills, and the ability to motivate a remote workforce. Experience with CRM software and helpdesk platforms is essential. You will work closely with other departments to ensure a seamless customer experience and gather feedback for product and service enhancements. Strong problem-solving skills and a proactive approach to identifying and resolving customer concerns are critical. This remote role offers a significant opportunity to shape the customer support function and contribute to the company's growth. Our client values a customer-centric mindset, a commitment to quality, and the ability to foster a positive and productive team environment in a remote setting.
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5
Lead Customer Support Engineer
Posted 1 day ago
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Job Description
Our client is looking for a seasoned and empathetic Lead Customer Support Engineer to spearhead their remote customer service operations. This position is critical in ensuring exceptional support experiences for our diverse user base. As a remote-first role, you will be responsible for leading a team of support specialists, developing efficient support workflows, and resolving complex technical issues. You will be the point person for escalating critical customer problems and will work closely with product and engineering teams to identify root causes and implement solutions. Your ability to mentor, coach, and inspire a remote team will be paramount to success.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Lead and manage a global team of remote customer support engineers, fostering a high-performance culture.
- Develop, implement, and continuously improve customer support processes and SLAs to ensure timely and effective issue resolution.
- Handle escalated customer inquiries, technical issues, and complaints, providing expert-level support and driving them to resolution.
- Train and mentor new and existing support team members, equipping them with the necessary technical knowledge and customer service skills.
- Create and maintain comprehensive knowledge base articles, FAQs, and troubleshooting guides for both internal and external use.
- Monitor support channels (e.g., email, chat, phone) and ensure response and resolution times are met or exceeded.
- Collaborate with product management and engineering teams to provide feedback on customer issues, identify trends, and influence product improvements.
- Develop and report on key customer support metrics, such as customer satisfaction (CSAT), net promoter score (NPS), and first response time (FRT).
- Champion a customer-centric approach throughout the organization, advocating for customer needs and ensuring a positive support experience.
- Contribute to the development and implementation of new support tools and technologies to enhance efficiency and effectiveness.
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related technical field.
- At least 5 years of experience in a customer support or technical support role, with a proven track record of handling complex issues.
- Minimum of 2 years of experience in a leadership or team lead capacity, preferably within a remote environment.
- Strong technical aptitude and troubleshooting skills across various software and hardware platforms.
- Excellent communication, problem-solving, and interpersonal skills, with the ability to explain technical concepts to non-technical users.
- Experience with ticketing systems (e.g., Zendesk, Jira Service Desk) and CRM software.
- Familiarity with remote team management best practices and collaboration tools.
- Ability to work independently, manage time effectively, and prioritize tasks in a fast-paced remote setting.
- A passion for customer advocacy and a commitment to delivering outstanding service.
- This is a fully remote role, with the operational hub conceptually tied to Ongata Rongai, Kajiado, KE . Successful candidates must be adept at working asynchronously and communicating effectively across different time zones if required.
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6
Remote Customer Support Lead
Posted 1 day ago
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Job Description
Our client, a dynamic tech startup, is seeking a proactive and empathetic Remote Customer Support Lead to manage and mentor a team of support specialists. This role is essential for ensuring exceptional customer service across all channels and is fully remote, allowing you to work from the comfort of your home.
As the Customer Support Lead, you will be responsible for overseeing daily support operations, ensuring that customer inquiries are handled promptly, efficiently, and professionally. You will develop and implement customer service strategies, policies, and procedures to enhance customer satisfaction and loyalty. This includes setting performance standards, training and coaching support agents, and conducting regular performance reviews. You will also handle escalated customer issues, troubleshoot complex problems, and provide timely resolutions.
The ideal candidate will have a strong understanding of customer service best practices, excellent communication and leadership skills, and the ability to motivate a team. Experience with CRM systems and helpdesk software is crucial. You will analyze customer feedback and support metrics to identify trends, areas for improvement, and opportunities to enhance the customer experience. Collaboration with other departments, such as product and sales, to relay customer insights and advocate for customer needs will be a key aspect of the role. This position requires a problem-solver with a passion for helping others and a commitment to delivering outstanding support.
Responsibilities:
As the Customer Support Lead, you will be responsible for overseeing daily support operations, ensuring that customer inquiries are handled promptly, efficiently, and professionally. You will develop and implement customer service strategies, policies, and procedures to enhance customer satisfaction and loyalty. This includes setting performance standards, training and coaching support agents, and conducting regular performance reviews. You will also handle escalated customer issues, troubleshoot complex problems, and provide timely resolutions.
The ideal candidate will have a strong understanding of customer service best practices, excellent communication and leadership skills, and the ability to motivate a team. Experience with CRM systems and helpdesk software is crucial. You will analyze customer feedback and support metrics to identify trends, areas for improvement, and opportunities to enhance the customer experience. Collaboration with other departments, such as product and sales, to relay customer insights and advocate for customer needs will be a key aspect of the role. This position requires a problem-solver with a passion for helping others and a commitment to delivering outstanding support.
Responsibilities:
- Lead and manage a remote team of customer support specialists.
- Develop and implement customer service strategies, policies, and procedures.
- Oversee daily support operations, ensuring timely and effective resolution of customer inquiries.
- Train, coach, and mentor support agents to improve performance and enhance skills.
- Handle escalated customer complaints and complex technical issues.
- Monitor support team performance metrics and provide regular reports.
- Analyze customer feedback and trends to identify areas for service improvement.
- Collaborate with product and engineering teams to resolve customer issues and provide feedback.
- Ensure consistent delivery of high-quality customer support across all channels (email, chat, phone).
- Contribute to building a strong customer-centric culture within the organization.
- Bachelor's degree in Business Administration, Communications, or a related field.
- Minimum of 5 years of experience in customer service, with at least 2 years in a leadership or supervisory role.
- Proven experience managing and motivating remote teams.
- Proficiency with CRM software (e.g., Salesforce, HubSpot) and helpdesk platforms.
- Excellent problem-solving, conflict resolution, and communication skills.
- Strong understanding of customer service principles and best practices.
- Ability to analyze data and translate insights into actionable improvements.
- Experience in troubleshooting technical issues is a plus.
- Demonstrated ability to work independently and manage time effectively in a remote setting.
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7
Global Customer Support Lead
Posted 4 days ago
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Job Description
Our client, a rapidly expanding tech company known for its innovative software solutions, is seeking an exceptional Global Customer Support Lead to spearhead their customer service operations in a fully remote capacity. This senior leadership role is crucial for ensuring that our global customer base receives world-class support, fostering customer loyalty, and driving satisfaction. You will be responsible for developing and implementing comprehensive customer support strategies, defining service level agreements (SLAs), and establishing best practices for issue resolution. This role involves managing a distributed team of customer support representatives, providing coaching, training, and performance feedback to ensure consistent service quality. You will also be tasked with analyzing customer feedback and support metrics to identify trends, areas for improvement, and opportunities to enhance the customer experience. Collaborating with product development and engineering teams will be essential to communicate customer needs and advocate for product enhancements. As a fully remote position, strong leadership presence, excellent communication and interpersonal skills, and the ability to motivate and manage a virtual team are paramount. You must be adept at utilizing CRM systems and support ticketing platforms to optimize workflows and reporting. A Bachelor's degree in Business Administration, Communications, or a related field is required, along with a minimum of 5 years of experience in customer support management, with at least 2 years in a leadership role. Experience in managing global or remote support teams is a significant advantage. We are looking for a proactive problem-solver with a passion for delivering exceptional customer service and a proven ability to build and scale efficient support operations. The successful candidate will demonstrate strong analytical skills, strategic thinking, and a commitment to creating a positive and supportive environment for both customers and team members. This role offers a unique opportunity to shape the customer support function of a growing organization and to make a tangible impact on customer retention and satisfaction, all from your remote workspace.
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8
Customer Support Lead (Remote)
Posted 1 day ago
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Job Description
Our client is looking for a proactive and experienced Customer Support Lead to manage and mentor their fully remote customer service team. In this leadership role, you will be instrumental in setting the standard for exceptional customer support, ensuring timely and effective resolution of customer inquiries and issues. Your responsibilities will include overseeing daily support operations, managing ticket queues, training and onboarding new support agents, developing support processes and documentation, and monitoring team performance metrics. You will also handle escalated customer issues, identify trends, and provide feedback to product and engineering teams to drive service improvements. The ideal candidate will have a strong background in customer service, with demonstrated experience in a supervisory or team lead capacity. Excellent communication, problem-solving, and conflict-resolution skills are essential. Proficiency with CRM software and helpdesk ticketing systems is required. You should be adept at motivating and guiding a remote team, fostering a positive and productive work environment. A commitment to customer satisfaction and a passion for continuous improvement are key. This is a remote-first position, offering the flexibility to work from anywhere. We are seeking a dedicated individual who can inspire a team to deliver outstanding support experiences consistently. If you are a natural leader with a passion for customer advocacy, we encourage you to apply.
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