167 Customer Service Management jobs in Kenya
Program Assistant - Administrative & Client Support - req34370
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Program Assistant - Administrative & Client Support
Job #: req34370
Organization: IFC
Sector: Administration/Office Support
Grade: GC
Term Duration: 3 years 0 months
Recruitment Type: Local Recruitment
Location: Nairobi,Kenya
Required Language(s): English
Preferred Language(s)
Closing Date: 10/1/2025 (MM/DD/YYY) at 11:59pm UTC
Description
Build a career with impact. Working at the World Bank Group (WBG) provides a unique opportunity to help countries solve their greatest development challenges. As one of the largest sources of funding and knowledge for developing countries, the WBG is a unique partnership of five global institutions dedicated to ending poverty, increasing shared prosperity, and promoting sustainable development. With 189 member countries and more than 120 offices worldwide, the WBG works with public and private sector partners, investing in groundbreaking projects and using data, research, and technology to develop solutions to the most urgent global challenges.
The International Finance Corporation (IFC), a member of the World Bank Group, is the largest global development institution focused on the private sector in emerging markets. We work in more than 100 countries, using our capital, expertise, and influence to create markets and opportunities in developing countries. In fiscal year 2025, IFC committed a record $71.7 billion to private companies and financial institutions in developing countries, leveraging private sector solutions, and mobilizing private capital to create a world free of poverty on a livable planet. For more information, visit .
IFC is seeking to recruit a dynamic, motivated, and organized Program Assistant to provide effective and efficient administrative support to IFC Industry and Advisory Teams. This role will contribute to the effective operation and administrative coordination of the office.
The positions are based in Nairobi, Kenya.
Role And Responsibilities
Key roles and responsibilities include the following:
- Provides quality control of internal and external documents; reviews documents for accuracy and adherence with IFC and World Bank guidelines and procedures;
- Assists staff for the drafting, editing, formatting, and production of documents and correspondence.
- Coordinates schedules taking priority into account, monitors changes, and communicates the information to staff inside and outside the immediate work unit, including officials outside the bank;
- Solves non-routine problems (e.g. responds to requests requiring research to address query at hand, etc);
- Assists in preparation of conferences, seminars, workshops, analyze budgetary scope, build a database of participants and draft event reports, etc.;
- Maintains current distribution lists, phone/addresses list of project/product contacts, and distributes documents for relevant task teams to the main data;
- Maintains up-to-date work unit project and other files (both paper and electronic);
- Corresponds with vendors to solicit price quotes for supplies and make hotel reservations in accordance with World Bank Group policy;
- Manages logistics requests for the visiting missions of the units;
- Collaborates with other team members and contributes productively to the team's work and output Fully involves others in the work of the team;
- Handles bookings for business travels; obtains tickets from the travel agency, requests visas for staff;
- Provide primary assistance to the Finance officer including specialized support accounting and SAP related operations;
- Assist with any other administrative matters in the Central Africa sub-region or corporate initiatives;
- Back-up other ACS in the office and in the region when needed.
Selection Criteria
Note:
Only applicants who are nationals, legal residents, or otherwise have legal presence in the duty station independent of any employer, and who are authorized to work in the duty station, will be considered.
- Minimum of bachelors' degree with a minimum of 5 years relevant work experience in similar role, preferably in a large international organization;
- Excellent organizational and administrative skills. Demonstrated ability to organize, prioritize, schedule, plan and coordinate work and other activities internally and externally;
- Strong attention to detail and to maintaining high quality standards;
- Proven ability to create and work in a team-oriented, multi-cultural environment, to perform effectively in a constantly changing environment with competing activities and demands, and to effectively serve as a team member;
- Demonstrated ability to organize and implement projects and tasks, set priorities, coordinate and monitor assignments to maximize efficiency and quality;
- Effective analytical, research and problem-solving skills and ability to work independently and make judgments and decisions with minimal supervision;
- Strong communication skills in English and French (verbal and written), including ability to draft, proofread and edit correspondence;
- Demonstrated ability to respond and deal effectively with diverse situations which require good judgment, tact, diplomacy and confidentiality;
- Good computer skills; proficiency with various software technologies such as MS Office, Outlook, OneDrive and other standard office productivity software. Ability to learn quickly new software applications.
WBG Culture Attributes
- Sense of urgency: Anticipate and quickly respond to the needs of internal and external stakeholders.
- Thoughtful risk-taking: Challenge the status quo and push boundaries to achieve greater impact.
- Empowerment and accountability: Empower yourself and others to act and hold each other accountable for results.
World Bank Group Core Competencies
The World Bank Group offers comprehensive benefits, including a retirement plan; medical, life and disability insurance; and paid leave, including parental leave, as well as reasonable accommodations for individuals with disabilities.
We are proud to be an equal opportunity and inclusive employer with a dedicated and committed workforce, and do not discriminate based on gender, gender identity, religion, race, ethnicity, sexual orientation, or disability.
Learn more about working at the
World Bank
and
IFC
, including our values and inspiring stories.
Lead Catering Operations Manager (Remote Client Support)
Posted 2 days ago
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Senior Holistic Wellness Coach - Remote Client Support
Posted 2 days ago
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Key Responsibilities:
- Conduct comprehensive wellness assessments to understand client needs, goals, and challenges.
- Develop personalized, holistic wellness plans that address nutrition, physical activity, mental well-being, and lifestyle habits.
- Provide regular one-on-one coaching sessions via video calls, phone, or messaging to guide and motivate clients.
- Educate clients on principles of healthy living and sustainable habit formation.
- Monitor client progress, adjust plans as needed, and provide ongoing support and encouragement.
- Utilize and promote the client's digital wellness platform and resources.
- Stay updated on the latest research and best practices in holistic health, nutrition, fitness, and mental wellness.
- Maintain accurate and confidential client records.
- Collaborate with other wellness professionals to provide comprehensive client care.
- Contribute to the development of new wellness programs and content.
The ideal candidate will have a Bachelor's degree in Health Sciences, Nutrition, Psychology, Kinesiology, or a related field. Professional certification from a recognized wellness coaching organization (e.g., NBHWC) is required. A minimum of 5 years of experience in health coaching, wellness counseling, or a similar role is essential. Demonstrated expertise in multiple wellness domains (e.g., nutrition, fitness, mindfulness) is crucial. Excellent communication, active listening, empathy, and motivational skills are paramount. Experience in delivering remote coaching services and utilizing virtual coaching platforms is highly desirable. You must be highly organized, self-motivated, and possess a genuine passion for helping others improve their well-being. This role requires a proactive approach to client engagement and a commitment to client success. The position is based in Bungoma, Bungoma, KE but is fully remote.
Director of Customer Relations
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Overview
As the Director of Customer Relations, you will be responsible for fostering and maintaining strong relationships with our existing and potential power provider clients in the west. You will play a crucial role in identifying opportunities, addressing challenges, and driving customer satisfaction.
Please Note
- Position requires a high degree of travel**
Responsibilities
Customer Relationship Management:
- Build and maintain strong relationships with key decision-makers at power providers.
- Proactively identify customer needs and anticipate potential challenges.
- Deliver exceptional customer service and exceed customer expectations.
- Resolve customer issues and complaints promptly and effectively.
Business Development
- Identify and pursue new business opportunities within the assigned region.
- Develop and execute strategic plans to grow the customer base and increase revenue.
- Collaborate with the sales team to generate leads and close deals.
Industry Knowledge
- Stay up-to-date on industry trends and regulatory changes.
- Identify opportunities for innovation and improvement.
- Represent the company at industry events and conferences.
Qualifications
- Bachelor's degree in Business Administration, Engineering, or a related field.
- 5+ years of experience in the power industry.
- Strong understanding of the power industry, including technology, regulations, and market dynamics.
- Proven track record of building and maintaining strong customer relationships.
- Excellent communication and interpersonal skills.
- Strong leadership and problem-solving skills.
- Ability to travel within the assigned region.
If you are a passionate and results-oriented individual with a strong customer focus, we encourage you to apply.
Compensation And Benefits
This position offers competitive pay and an attractive benefits package including medical, dental, vision, life, disability insurance, 401(k), and more.
About Vantage Point Solutions
Vantage Point Solutions was founded in 2002 by a team who believed in putting people – both employees and clients – first. VPS is a customer-focused, technology-driven engineering and consulting firm serving the broadband, power, and financial industries.
The entire team is driven by a commitment to client satisfaction. We work hard to foster a culture of teamwork, respect, and commitment (with a good mix of camaraderie and fun, too).
EEO
Vantage Point Solutions is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sexual orientation, gender identity, national origin, veteran or disability status."
Remote Hospitality Customer Relations Specialist
Posted 2 days ago
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The ideal candidate will possess outstanding communication and problem-solving skills, coupled with a genuine desire to help others. A strong understanding of the hospitality sector, including knowledge of booking systems, accommodation services, and travel trends, is highly desirable. You must be proficient in using customer relationship management (CRM) software and other relevant communication tools. The ability to remain calm and professional under pressure, even in challenging situations, is essential. This role requires excellent organizational skills to manage a high volume of inquiries and maintain detailed records of customer interactions. If you are a service-oriented professional with a flair for hospitality and thrive in a remote work environment, this is a fantastic opportunity to contribute to a renowned brand and make a real difference to the guest experience for patrons of establishments in and around **Machakos, Machakos, KE**.
Key Responsibilities:
- Respond promptly and professionally to customer inquiries via email, phone, and chat.
- Resolve customer issues and complaints effectively and efficiently.
- Provide information about services, amenities, and booking procedures.
- Maintain accurate records of customer interactions and transactions.
- Gather customer feedback and identify areas for service improvement.
- Escalate complex issues to relevant departments when necessary.
- Proactively engage with customers to ensure a positive experience.
- Assist with managing online reviews and social media engagement.
- Stay updated on industry trends and company offerings.
- Proven experience in customer service, preferably within the hospitality industry.
- Excellent verbal and written communication skills.
- Strong problem-solving and conflict-resolution abilities.
- Proficiency with CRM software and customer support tools.
- Ability to multitask and manage time effectively in a remote setting.
- High level of professionalism and empathy.
- Knowledge of the hospitality sector is a strong advantage.
- Adaptable and able to work independently.
Senior Customer Success Manager - Remote Client Relations
Posted today
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Responsibilities:
- Onboard new clients, ensuring a smooth and successful transition to our platform/services.
- Develop and maintain strong, long-lasting relationships with a portfolio of key clients.
- Proactively engage with clients to understand their needs, goals, and challenges.
- Provide ongoing product support, troubleshooting, and guidance to ensure clients achieve their desired outcomes.
- Monitor client usage and satisfaction, identifying at-risk accounts and implementing retention strategies.
- Identify opportunities for upselling and cross-selling additional products or services.
- Conduct regular check-ins and business reviews with clients to assess satisfaction and value realization.
- Gather client feedback and collaborate with product and engineering teams to inform product development.
- Act as a client advocate, ensuring their voice is heard within the organization.
- Contribute to the development of customer success best practices and resources.
- Bachelor's degree in Business, Marketing, Communications, or a related field.
- Minimum of 5 years of experience in Customer Success, Account Management, or a related client-facing role.
- Proven ability to build and maintain strong relationships with diverse clients.
- Excellent communication, presentation, and interpersonal skills, with the ability to engage effectively remotely.
- Strong problem-solving and analytical skills, with a customer-centric approach.
- Experience with CRM software (e.g., Salesforce, HubSpot) and customer success platforms.
- Ability to understand and articulate technical concepts related to our products/services.
- Demonstrated success in managing a portfolio of accounts and driving customer retention and growth.
- Proactive, organized, and able to manage multiple priorities in a remote work environment.
- A passion for helping customers succeed and a dedication to delivering exceptional service.
Senior Customer Success Manager - Remote Client Relations
Posted 1 day ago
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Key Responsibilities:
- Manage a portfolio of enterprise-level clients, serving as their primary point of contact.
- Develop and execute strategic success plans tailored to each client's business objectives.
- Drive customer adoption, satisfaction, and retention through proactive engagement.
- Onboard new clients effectively, ensuring a smooth transition and quick time-to-value.
- Conduct regular business reviews with clients to demonstrate ROI and identify areas for growth.
- Monitor client health scores and proactively address potential risks or churn indicators.
- Identify and pursue opportunities for account expansion and upselling.
- Collaborate with sales, product, and support teams to ensure exceptional client experiences.
- Gather client feedback to inform product development and service improvements.
- Act as a strong advocate for client needs within the organization.
- Troubleshoot and resolve client issues efficiently and effectively.
Qualifications:
- Bachelor's degree in Business Administration, Marketing, Communications, or a related field.
- Minimum of 5 years of experience in Customer Success, Account Management, or a similar client-facing role, preferably within SaaS.
- Proven track record of managing enterprise client relationships and driving retention/upsell.
- Strong understanding of customer success principles and best practices.
- Proficiency with CRM software (e.g., Salesforce) and customer success platforms.
- Excellent communication, negotiation, and interpersonal skills.
- Exceptional problem-solving and analytical abilities.
- Ability to manage multiple priorities and work effectively in a fast-paced, remote environment.
- Demonstrated ability to build strong, lasting relationships with clients.
- Experience in presenting to executive-level stakeholders.
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Senior Customer Success Manager - Remote Client Relations
Posted 2 days ago
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Responsibilities:
- Manage a portfolio of enterprise clients, ensuring their success and satisfaction.
- Develop and execute strategic success plans for each client.
- Conduct regular business reviews (QBRs) with clients to assess progress and identify opportunities.
- Drive product adoption and engagement among client users.
- Proactively identify and address potential client churn risks.
- Serve as the primary liaison between clients and internal teams (sales, product, support).
- Educate clients on new features, best practices, and industry trends.
- Identify opportunities for account growth and renewals.
- Gather client feedback and insights to inform product development and service improvements.
- Track and report on key customer success metrics.
Qualifications:
- Bachelor's degree in Business, Marketing, Communications, or a related field.
- Minimum of 6 years of experience in Customer Success, Account Management, or a related client-facing role, preferably in SaaS.
- Proven track record of building and maintaining strong client relationships and driving retention.
- Excellent communication, presentation, and interpersonal skills.
- Strong understanding of customer success principles and methodologies.
- Ability to analyze client data and identify trends and opportunities.
- Proficiency in CRM and Customer Success platforms.
- Experience working effectively in a remote team environment.
- Strong problem-solving and strategic thinking abilities.
- Familiarity with client needs in diverse geographical markets, including proximity to areas like Malindi, Kilifi, KE , is beneficial for this remote role.
Customer Service Representative
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Company Description
Plumbisimo is a trusted plumbing company dedicated to providing high-quality plumbing and heating services for residential and commercial clients. With a team of fully qualified and experienced engineers, Plumbisimo specializes in everything from emergency repairs and leak detection to full bathroom installations and central heating systems.
Known for its reliability, transparency, and commitment to customer satisfaction, Plumbisimo combines advanced tools with expert knowledge to deliver fast, efficient, and cost-effective solutions. Whether it's a minor fix or a major plumbing project, Plumbisimo is the go-to partner for dependable, professional service.
Role Description
Based on a self-employed/contractor basis with a long-lasting working relationship. We are seeking a friendly, organized, and detail-oriented Customer Service Representative (CSR) to join our dynamic plumbing service team. As the first point of contact for our customers, the CSR plays a crucial role in creating a positive first impression, coordinating service calls, and ensuring smooth communication between customers and technicians.
Qualifications
- 1+ year of customer service experience (preferably in plumbing, HVAC, or home services)
- Strong phone etiquette and excellent verbal and written communication skills
- Demonstrated experience in enhancing customer satisfaction and delivering exceptional service
- Solid understanding of customer support principles and customer experience best practices
- Familiarity with service dispatching software (e.g., Joblogic) is a plus – training will be provided
- Basic computer proficiency, including email, data entry, and scheduling tools
- Strong problem-solving abilities and keen attention to detail
- Ability to multitask and remain calm under pressure in a fast-paced environment
- Excellent interpersonal skills and the ability to work well within a team
- Previous experience in a similar customer service or dispatch role is beneficial
Key Responsibilities
:
Customer Communication
• Great Internet connection
• Answer incoming calls professionally and courteously
• Adequate response time for emails, messages
• Adequate response time for calls – call back immediately
• Calls, Email, SMS. Whats-app
• CRM (Customer Relationship Management) software
• Provide information about plumbing services, pricing, and appointment availability
• Handle customer inquiries, complaints, and requests with patience and professionalism
• Make outbound calls to confirm appointments, follow up on services, or reschedule jobs
Scheduling & Coordination
• Schedule service calls and dispatch technicians using service software
• Coordinate with the field team to ensure efficient job routing and timely service
• Adjust schedules for emergency jobs or cancellations
Administrative Duties
• Maintain accurate customer records and service history in the CRM system
• Prepare and send estimates, invoices, and job notes when needed
• Collect and process payments or deposits via App
• Assist with office tasks and reporting as needed
• Assist with marking tasks
Work Environment:
• Work from home
What We Offer:
• Overtime and extra pay
Customer Service Specialist
Posted today
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Company Description
Jibu Lavington is a water purification organization that provides clean and purified water to different clients within the region of Lavington.
Role Description
This is a full-time on-site role for a Customer Service specialist at Jibu Lavington located along Ngong Road opposite Posta in Nairobi County, Kenya. Working hours will be between 8.30am to 8.00pm from Monday to Saturday.
Salary : 25,000Ksh per month
They will be required to :
- Receive calls from customers requiring delivery services.
- Use a POS system to manage customer orders.
- Phone call follow up on customer reception of order and payments made.
- Providing excellent service to clients who come physically for their own products.
- Following up customers for feedback on improvement of services.
- Managing customer inquiries and concerns.
Qualifications
- Experience in Customer service roles/Front office roles for over 3 years is required
- Phone Etiquette, Customer Service, and Communication skills
- Excellent interpersonal and organizational skills
- Ability to multitask and prioritize tasks efficiently
- Excellent verbal and written communication skills