7 Crm Implementation jobs in Kenya

Role Description

CRM System Management:

· Administer and maintain the ZOHO CRM system, ensuring data integrity and accuracy.

· Customize and configure the ZOHO CRM system to meet business requirements.

· Develop and implement processes and procedures for effective use of the ZOHO CRM system.

· Train and support users on ZOHO CRM system functionality and best practices.

Customer Data Analysis:

· Analyze customer data to identify trends, patterns, and insights for improving customer engagement and retention.

· Segment customer data based on demographics, behaviors, and preferences to develop targeted marketing campaigns.

· Collaborate with the marketing team to develop data-driven strategies for customer acquisition and retention.

· Generate reports and dashboards to provide stakeholders with actionable insights.

Customer Engagement and Retention:

· Develop and execute ZOHO CRM strategies to enhance customer satisfaction, loyalty, and retention.

· Implement personalized communication and marketing campaigns based on customer segments and preferences.

· Optimize customer touchpoints and journeys to deliver seamless and engaging experiences.

·   Monitor customer feedback and implement improvements to address concerns and enhance customer satisfaction.

Collaboration and Cross-Functional Support:

· Collaborate with shareholders to align ZOHO CRM initiatives with business objectives.

· Provide support and guidance to teams on CRM system usage, best practices, and data management.

· Coordinate with IT teams for ZOHO CRM system enhancements, integrations, and troubleshooting.

·   Stay updated on industry trends and emerging technologies to recommend innovative CRM solutions.

QUALIFICATIONS:

• Proven experience as a ZOHO CRM Specialist or similar role
• Strong knowledge of CRM principles, methodologies, and best practices
• Proficient and strong knowledge of ZOHO CRM system, data analysis tools, ZOHO maintenance, WordPress, reports and dashboards
• Demonstrated expertise in developing complex automation/integration workflows using Zoho Creator, Zoho CRM, Zoho Desk, Zoho Books, or other Zoho products.
• Excellent phone, email and instant messaging communication skills
• Excellent time management skills
• Solid organizational skills
• Onsite role at Nakuru Office

Submit you application with the subject line
"ZOHO CRM Specialist"
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Job Summary:

The CRM Specialist will be responsible for managing and maintaining strong customer relationships, ensuring smooth store registration, assisting with customer order collection, and sustaining effective sales channels. The role requires a proactive individual who can travel extensively, adapt to various customer needs, and ensure seamless operations through effective use of CRM tools and office systems.

Key Responsibilities:

1. Manage and oversee store registration processes to ensure accuracy and compliance.
2. Assist customers in the collection of orders, ensuring timely and satisfactory delivery
3. Maintain and monitor sales channels to enhance customer engagement and retention.
4. Update and manage CRM systems and records to ensure accurate and up-to-date customer information.
5. Collaborate with sales and operations teams to improve customer service processes and efficiency.
6. Prepare and submit reports on customer interactions, sales activities, and market feedback.
7. Provide customer support, resolving queries and escalating issues when necessary.

Qualifications & Skills:

1. Proficiency in office software (e.g., Microsoft Office Suite) and CRM systems.
2. Degree in business related course.
3. Strong logical thinking and excellent verbal communication skills.
4. Highly organized, detail-oriented, and able to manage multiple tasks effectively.
5. Self-motivated, hardworking, and willing to travel extensively for work purposes.
6. Ability to work independently and as part of a team in a fast-paced environment.

• Deploy and configure agricultural technology solutions for clients remotely.
• Provide remote technical training and support to users on agritech platforms.
• Troubleshoot hardware and software issues related to agritech systems.
• Monitor system performance and analyze data to ensure optimal operation.
• Gather user feedback and collaborate with development teams for product enhancements.
• Develop implementation plans and user guides for new technologies.
• Assist clients in integrating agritech solutions into their existing operations.
• Stay updated on the latest developments in agricultural technology.
• Manage client relationships and ensure successful adoption of implemented solutions.
• Communicate technical information clearly to both technical and non-technical audiences.

• Bachelor's degree in Agricultural Engineering, Agronomy, Agribusiness, or a related technical field.
• Minimum of 3 years of experience in implementing or supporting agricultural technologies.
• Strong understanding of modern farming practices and challenges.
• Technical proficiency with relevant agritech software and hardware (e.g., farm management systems, IoT sensors, drones).
• Excellent remote communication, training, and troubleshooting skills.
• Ability to work independently and manage client projects in a remote setting.
• Familiarity with data analysis and reporting for agricultural applications.
• A passion for sustainable agriculture and technological innovation.

• Lead, mentor, and manage a team of remote customer support representatives, fostering a positive and high-performing work environment.
• Oversee the daily operations of the customer support function, ensuring adherence to service level agreements (SLAs) and key performance indicators (KPIs).
• Handle complex technical issues and customer escalations, providing expert guidance and timely resolution.
• Develop and refine customer support processes, workflows, and documentation to improve efficiency and customer experience.
• Identify trends in customer inquiries and issues, collaborating with product and engineering teams to address root causes and implement preventative solutions.
• Develop and deliver training programs for the support team on product knowledge, troubleshooting techniques, and customer service skills.
• Utilize and manage customer support software and tools (e.g., ticketing systems, CRM, knowledge bases) to optimize support operations.
• Monitor customer feedback and satisfaction metrics, implementing strategies to enhance overall customer loyalty.
• Contribute to the development of self-service support resources, such as FAQs and knowledge base articles.
• Act as a point of escalation for critical customer issues, ensuring prompt and satisfactory resolution.
• Collaborate with other departments to ensure a seamless customer journey from pre-sales to post-sales support.