114 Concierge Services jobs in Kenya
Hotel Front Desk Supervisor
20200 Kapsuser
KES90000 Annually
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Our client, a well-regarded hospitality establishment, is seeking a diligent and customer-focused Hotel Front Desk Supervisor to oversee front desk operations. This hybrid role requires a professional who can manage both on-site and remote aspects of guest services, ensuring a seamless and welcoming experience for all visitors. The Supervisor will be responsible for leading the front desk team, managing check-ins and check-outs, handling guest inquiries and complaints, and ensuring the efficient operation of the front office. This position offers a blend of remote oversight and on-site presence, providing a balanced work environment for someone passionate about guest relations and operational excellence.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Supervise and train front desk staff, ensuring high standards of customer service and efficiency.
- Manage guest arrivals and departures, ensuring accurate and timely processing of check-ins and check-outs.
- Handle guest inquiries, requests, and complaints with professionalism and promptness, resolving issues effectively.
- Oversee the management of reservations, room assignments, and guest accounts.
- Ensure the front desk area is well-maintained, presentable, and equipped with necessary supplies.
- Coordinate with housekeeping and maintenance departments to ensure rooms are ready for guests and any issues are addressed promptly.
- Assist in developing and implementing front desk procedures to enhance guest experience and operational efficiency.
- Monitor and manage front desk staff schedules, ensuring adequate coverage.
- Process payments and handle cash accurately according to established procedures.
- Maintain a comprehensive knowledge of hotel services, amenities, and local attractions to assist guests.
- Conduct regular team meetings to communicate updates, targets, and feedback.
Qualifications:
- Previous experience in a hotel front desk role, with at least 2 years in a supervisory or lead capacity.
- Excellent customer service and interpersonal skills.
- Strong communication and problem-solving abilities.
- Proficiency in using property management systems (PMS) and standard office software.
- Ability to multitask and manage priorities effectively in a fast-paced environment.
- Understanding of hotel operations and guest service standards.
- Leadership qualities and the ability to motivate a team.
- Flexibility to work a hybrid schedule, including some remote oversight and some on-site duties.
- A positive attitude and professional demeanor.
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Senior Front Desk Manager
00100 Abothuguchi West
KES85000 Annually
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Our client, a premier hospitality establishment in **Nairobi, Nairobi, KE**, is seeking an experienced and dynamic Senior Front Desk Manager to oversee all front office operations. This pivotal role involves leading a team of receptionists and guest service representatives to ensure the highest standards of guest satisfaction and operational efficiency. The ideal candidate will be responsible for managing check-ins and check-outs, handling guest inquiries and complaints with professionalism, and ensuring smooth daily operations. You will also be tasked with managing room inventory, coordinating with housekeeping and maintenance departments, and implementing strategies to enhance the guest experience. This role requires a proactive individual with exceptional communication and problem-solving skills, a keen eye for detail, and the ability to remain calm and effective under pressure. Responsibilities include training and mentoring front desk staff, developing and implementing front office policies and procedures, and reporting on key performance indicators to senior management. A strong understanding of hotel management software and reservation systems is essential. You will be expected to work closely with other departments, including sales and marketing, to promote services and achieve revenue targets. This is a hybrid role, offering a blend of on-site and remote work flexibility. The company fosters a collaborative work environment and provides opportunities for professional growth and development within the hospitality sector. Join a leading team dedicated to delivering unforgettable guest experiences.
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Hotel Front Desk Manager
20100 Mwembe
KES95000 month
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Our client, a highly-rated hotel in **Nakuru, Nakuru, KE**, is seeking an experienced and professional Hotel Front Desk Manager to lead their front desk operations. The ideal candidate will be passionate about providing exceptional guest experiences, possess strong leadership qualities, and have a comprehensive understanding of hotel operations and customer service standards. This role offers a blend of on-site management and potential for some remote administrative tasks.
Responsibilities:
Responsibilities:
- Oversee all front desk operations, ensuring smooth check-in and check-out processes.
- Manage and train front desk staff, providing guidance and support to ensure high performance.
- Handle guest inquiries, requests, and complaints promptly and professionally, ensuring guest satisfaction.
- Develop and implement procedures to enhance guest services and operational efficiency.
- Manage room inventory, reservations, and special requests.
- Coordinate with other hotel departments, such as housekeeping, maintenance, and food & beverage, to ensure seamless guest experiences.
- Prepare daily reports on occupancy, revenue, and guest feedback.
- Ensure the accuracy of billing and cash handling procedures.
- Maintain the highest standards of customer service and guest relations.
- Monitor and manage online reviews and guest feedback platforms.
- Implement policies and procedures to ensure the safety and security of guests and staff.
- Conduct regular staff meetings to communicate goals, updates, and performance feedback.
- Assist in budget preparation and cost control for the front desk department.
- Identify opportunities for upselling services and amenities to guests.
- Diploma or Bachelor's degree in Hospitality Management, Tourism, or a related field.
- Minimum of 5 years of experience in hotel operations, with at least 2 years in a supervisory or management role at the front desk.
- Proven experience in customer service and conflict resolution.
- Strong leadership, communication, and interpersonal skills.
- Proficiency in hotel property management systems (PMS) like Opera, Fidelio, or similar.
- Knowledge of booking engines and online travel agencies (OTAs).
- Excellent organizational and multitasking abilities.
- Ability to remain calm and professional under pressure.
- Flexibility to work varied shifts, including weekends and holidays.
- A passion for the hospitality industry and guest satisfaction.
- Basic understanding of financial management for departmental budgets is an advantage.
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2
Hotel Front Desk Supervisor
01000 Makongeni
KES60000 Annually
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Our client, a well-regarded hospitality establishment in **Thika, Kiambu, KE**, is actively searching for an experienced and customer-focused Hotel Front Desk Supervisor to manage their front office operations. This role is vital for ensuring a seamless and welcoming experience for all guests from check-in to check-out. The ideal candidate will possess excellent leadership skills, a strong understanding of hotel operations, and a commitment to providing outstanding guest service.
Key Responsibilities:
Key Responsibilities:
- Supervise and train front desk staff, ensuring adherence to service standards.
- Manage guest check-ins and check-outs efficiently and professionally.
- Handle guest inquiries, requests, and complaints promptly and courteously.
- Oversee reservation management, room assignments, and guest billing.
- Ensure the front desk area is always tidy, presentable, and well-stocked with necessary supplies.
- Coordinate with other hotel departments (e.g., housekeeping, maintenance) to address guest needs.
- Prepare daily reports on occupancy, revenue, and guest feedback.
- Implement and enforce hotel policies and procedures.
- Manage cash handling and ensure accuracy in financial transactions.
- Identify opportunities to upsell services and enhance guest satisfaction.
- Maintain a high level of professionalism and appearance at all times.
- Diploma or Bachelor's degree in Hospitality Management, Tourism, or a related field.
- Minimum of 3 years of experience in hotel front desk operations, with at least 1 year in a supervisory role.
- Proven experience with hotel Property Management Systems (PMS).
- Excellent customer service and interpersonal skills.
- Strong leadership and team management abilities.
- Good communication skills in both English and Swahili.
- Ability to handle stressful situations calmly and effectively.
- Knowledge of reservation procedures and front office operations.
- Detail-oriented with strong organizational and multitasking skills.
- A passion for the hospitality industry and guest satisfaction.
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3
Luxury Hotel Front Desk Manager
00100 Njiru Village
KES85000 Annually
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Our client, a premier hospitality establishment in Ongata Rongai, Kajiado, KE , is seeking a highly motivated and experienced Luxury Hotel Front Desk Manager to oversee all front office operations. This dynamic role involves ensuring exceptional guest experiences, managing a diverse team, and implementing operational efficiencies to maintain the highest standards of service. As the first point of contact for guests, you will be responsible for managing reservations, check-ins/check-outs, concierge services, and resolving guest issues with professionalism and grace. You will also be involved in staff training and development, scheduling, and performance management to foster a motivated and skilled front desk team. Key responsibilities include maintaining the hotel's brand reputation, coordinating with other departments such as housekeeping and F&B, managing the front desk budget, and implementing new service initiatives. The ideal candidate will possess strong leadership skills, excellent communication abilities, a keen eye for detail, and a passion for delivering outstanding customer service. Experience with hotel management software (PMS) is essential. You will be expected to contribute to the overall success of the hotel by ensuring seamless operations and guest satisfaction.
Responsibilities:
Responsibilities:
- Oversee all front desk operations including check-in, check-out, guest services, and concierge.
- Manage and train front desk staff to ensure high levels of customer service.
- Handle guest inquiries, complaints, and requests promptly and professionally.
- Implement and maintain high service standards aligned with the hotel's brand.
- Coordinate with other hotel departments to ensure guest satisfaction.
- Manage front desk staffing schedules and ensure adequate coverage.
- Process payments, manage cash handling, and ensure accuracy in billing.
- Maintain a clean, organized, and welcoming front desk environment.
- Develop and implement strategies to enhance guest loyalty and retention.
- Monitor and report on front desk performance metrics.
- Ensure compliance with hotel policies and procedures.
- Minimum of 3-5 years of experience in hotel front desk or guest services management.
- Diploma or Bachelor's degree in Hospitality Management or a related field is preferred.
- Proficiency in Hotel Management Software (PMS) and MS Office Suite.
- Excellent communication, interpersonal, and problem-solving skills.
- Strong leadership and team management abilities.
- Ability to work flexible hours, including evenings, weekends, and holidays.
- A commitment to providing exceptional guest experiences.
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4
Front Desk Officer - Hotel Operations
30200 Kitale, Rift Valley
KES50000 month
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Our client, a well-regarded hospitality establishment, is seeking an engaging and professional Front Desk Officer to manage their reception area in **Kitale, Trans-Nzoia, KE**. This role is crucial for creating a welcoming and positive first impression for guests, ensuring a seamless check-in and check-out experience. You will be responsible for managing reservations, handling guest inquiries, and providing information about hotel services and local attractions. The ideal candidate possesses excellent communication and interpersonal skills, a warm and friendly demeanor, and a passion for customer service. Key responsibilities include operating the hotel's reservation system, managing room assignments, processing payments, and responding to guest requests or complaints promptly and courteously. You will also be involved in coordinating with other hotel departments, such as housekeeping and maintenance, to ensure guest satisfaction. The ability to remain calm and efficient under pressure is essential, as is maintaining a high standard of professionalism and presentation. We are looking for a reliable, organized, and proactive individual who can multitask effectively in a dynamic environment. This is an excellent opportunity for someone aspiring to build a career in the hospitality industry, offering exposure to various aspects of hotel operations. Join our client's team and contribute to providing an exceptional guest experience.
Responsibilities:
Responsibilities:
- Greet guests warmly and assist with check-in and check-out procedures.
- Manage hotel reservations and room assignments.
- Handle guest inquiries, requests, and complaints professionally.
- Process payments and manage guest accounts.
- Provide information about hotel facilities and local attractions.
- Operate the hotel's front desk system and related software.
- Liaise with housekeeping and maintenance departments to ensure guest needs are met.
- Maintain a tidy and presentable reception area.
- Minimum of a KCSE certificate; a diploma in Hospitality Management is an advantage.
- Previous experience in a customer service or front desk role is preferred.
- Excellent communication, interpersonal, and problem-solving skills.
- Proficiency in using hotel reservation software is a plus.
- Friendly, professional, and customer-oriented attitude.
- Ability to multitask and work effectively under pressure.
- Good organizational and time-management skills.
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5
Guest Services Coordinator
10101 Nyeri Town
KES75000 Annually
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Our client is looking for a dynamic and customer-focused Guest Services Coordinator to join their team in **Nyeri, Nyeri, KE**. This hybrid role will involve both on-site guest interaction and remote administrative duties, ensuring a seamless and memorable experience for all visitors. You will be the first point of contact for guests, handling inquiries, managing reservations, and coordinating various guest services. Responsibilities include responding to guest requests promptly and courteously, resolving any issues or complaints efficiently, and maintaining a high level of professionalism at all times. You will also be responsible for managing front desk operations, including check-in and check-out processes, and ensuring accurate record-keeping. In your remote capacity, you will assist with administrative tasks, update guest databases, and support the management team with reports and scheduling. The ideal candidate possesses excellent communication and interpersonal skills, with a passion for delivering outstanding customer service. Previous experience in a similar role within the hospitality industry is highly desirable. You should be proficient in using hotel management software and possess strong organizational abilities. A proactive attitude and the ability to multitask in a fast-paced environment are essential. You will work closely with housekeeping, maintenance, and food and beverage departments to ensure all guest needs are met. This role offers a fantastic opportunity to grow within the hospitality sector and contribute to the success of a reputable establishment.
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Guest Services Manager
20100 Mumbuni
KES70000 month
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Job Description
Our client, a leading hospitality establishment, is looking for a dynamic and experienced Guest Services Manager to oversee all aspects of guest relations and front-desk operations. This role is crucial in ensuring a seamless and memorable experience for all visitors. You will be responsible for leading a team of front desk agents, concierges, and bell staff, providing them with training, guidance, and motivation to deliver exceptional service. Your primary goal will be to uphold the company's high standards of hospitality and guest satisfaction.
Key responsibilities include managing guest check-ins and check-outs, handling guest inquiries and complaints efficiently, and resolving issues to ensure guest loyalty. You will also be involved in developing and implementing service improvement initiatives, analyzing guest feedback, and making recommendations for enhancements. This role requires strong leadership skills, a passion for customer service, and the ability to work under pressure in a fast-paced environment. You will be expected to foster a welcoming and professional atmosphere for all guests.
The ideal candidate will have a proven track record in hotel management or a similar customer-facing role within the hospitality sector. Excellent communication, problem-solving, and organizational skills are essential. You should be adept at managing multiple tasks simultaneously and possess a keen eye for detail. A deep understanding of hotel operations and guest service best practices is required. You will work closely with other departments, such as housekeeping and food and beverage, to ensure coordinated service delivery. The ability to anticipate guest needs and exceed expectations is paramount.
Responsibilities:
Key responsibilities include managing guest check-ins and check-outs, handling guest inquiries and complaints efficiently, and resolving issues to ensure guest loyalty. You will also be involved in developing and implementing service improvement initiatives, analyzing guest feedback, and making recommendations for enhancements. This role requires strong leadership skills, a passion for customer service, and the ability to work under pressure in a fast-paced environment. You will be expected to foster a welcoming and professional atmosphere for all guests.
The ideal candidate will have a proven track record in hotel management or a similar customer-facing role within the hospitality sector. Excellent communication, problem-solving, and organizational skills are essential. You should be adept at managing multiple tasks simultaneously and possess a keen eye for detail. A deep understanding of hotel operations and guest service best practices is required. You will work closely with other departments, such as housekeeping and food and beverage, to ensure coordinated service delivery. The ability to anticipate guest needs and exceed expectations is paramount.
Responsibilities:
- Manage front desk operations and ensure smooth guest check-in/check-out process.
- Lead, train, and motivate the guest services team.
- Handle guest inquiries, requests, and complaints promptly and professionally.
- Develop and implement strategies to enhance guest satisfaction and loyalty.
- Monitor guest feedback and identify areas for service improvement.
- Ensure the cleanliness and presentation of the lobby and reception areas.
- Collaborate with other hotel departments to ensure seamless service delivery.
- Manage room inventory and reservations effectively.
- Prepare daily reports on front office operations.
- Maintain a high level of product knowledge and local information to assist guests.
- Proven experience as a Front Office Manager or Guest Services Manager in the hospitality industry.
- Excellent leadership, communication, and interpersonal skills.
- Strong problem-solving and decision-making abilities.
- Familiarity with hotel management software (PMS).
- Customer-centric approach with a passion for service excellence.
- Ability to work flexible hours, including weekends and holidays.
- A diploma or degree in Hospitality Management or a related field is preferred.
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7
Guest Services Manager
20100 Nyeri Town
KES70000 Annually
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Job Description
Our client, a renowned hospitality establishment, is seeking a dedicated and customer-focused Guest Services Manager to oversee operations in **Nyeri, Nyeri, KE**. This role is integral to ensuring an exceptional guest experience from arrival to departure. You will be responsible for managing the front desk operations, supervising guest services staff, handling guest inquiries and complaints, and implementing service standards that exceed expectations. The ideal candidate will have a strong background in hospitality management, outstanding leadership qualities, and a passion for delivering superior customer service. You will work closely with other departments, including housekeeping, F&B, and operations, to ensure seamless coordination and guest satisfaction. Key responsibilities include training and developing staff, managing reservations and check-in/check-out processes, resolving guest issues promptly and professionally, and implementing initiatives to enhance the overall guest journey. You will also be responsible for monitoring guest feedback and implementing improvements based on reviews and surveys. This position requires excellent communication, problem-solving, and interpersonal skills, with the ability to remain calm and efficient under pressure. Join a team committed to excellence and contribute to the reputation of a leading hospitality provider.
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8
Director of Guest Services
60100 Embu, Eastern
KES220000 Annually
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Our client is seeking an experienced and dynamic Director of Guest Services to lead their hospitality operations. This is a fully remote role, offering the unique opportunity to manage guest experiences and operational excellence from anywhere. You will be responsible for setting the standard for exceptional customer service, managing front-of-house operations, and ensuring guest satisfaction across all touchpoints. Key responsibilities include developing and implementing service standards, training and motivating staff, managing budgets, and overseeing day-to-day operations. You will also be involved in strategic planning, marketing initiatives, and revenue management. The ideal candidate will have a strong background in hospitality management, a passion for delivering outstanding guest experiences, and excellent leadership and communication skills. Experience with property management systems (PMS) and customer relationship management (CRM) software is essential. This remote leadership position requires a proactive approach to problem-solving and a commitment to fostering a positive and efficient work environment.
Responsibilities:
Responsibilities:
- Oversee all aspects of guest services and front-desk operations.
- Develop and implement service standards to ensure exceptional guest experiences.
- Recruit, train, mentor, and manage a team of guest service professionals.
- Manage departmental budgets and control expenses effectively.
- Handle guest inquiries, feedback, and complaints promptly and professionally.
- Collaborate with other departments (e.g., housekeeping, F&B) to ensure seamless operations.
- Monitor and analyze guest satisfaction scores and implement improvement strategies.
- Develop and execute strategies to enhance guest loyalty and retention.
- Ensure compliance with health, safety, and security standards.
- Stay current with industry trends and best practices in hospitality management.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 5 years of progressive experience in hotel management or guest services leadership.
- Proven track record of delivering outstanding customer service in the hospitality industry.
- Strong leadership, team-building, and motivational skills.
- Excellent communication, interpersonal, and problem-solving abilities.
- Proficiency in Property Management Systems (PMS) and CRM software.
- Experience with revenue management principles is a plus.
- Ability to work independently and manage diverse teams in a remote setting.
- Adaptability and resilience in a fast-paced environment.
- A passion for creating memorable guest experiences.
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