262 Cloud Support jobs in Kenya
Senior Technical Support Engineer - Cloud Services
20100 Nyeri Town
KES2800000 Annually
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Our client, a leading provider of cloud-based enterprise solutions, is seeking a highly skilled Senior Technical Support Engineer to join their globally distributed, remote team. In this fully remote role, you will be the first line of defense for our clients, providing expert technical assistance and resolving complex issues related to our cloud platform. Your responsibilities will include diagnosing and troubleshooting software and hardware problems, guiding customers through step-by-step solutions, and escalating unresolved issues to higher-level support or engineering teams. You will maintain detailed records of customer interactions and resolutions in our ticketing system. This role requires a profound understanding of cloud computing concepts, operating systems (Windows, Linux), networking protocols, and common application issues. You will also be responsible for creating and updating technical documentation, knowledge base articles, and troubleshooting guides to empower users and internal teams. A key aspect of the job involves proactive monitoring of system performance and identifying potential issues before they impact users. You will collaborate with product development teams to provide feedback on recurring issues and contribute to product improvements. The ideal candidate possesses excellent analytical and problem-solving skills, strong communication abilities, and a customer-centric approach. Experience with specific cloud platforms (e.g., AWS, Azure, GCP), scripting languages (e.g., Python, PowerShell), and remote support tools is essential. We are looking for a dedicated professional who can thrive in a fast-paced, remote environment, manage multiple priorities, and deliver exceptional support. If you are passionate about technology and dedicated to providing outstanding customer experiences, we encourage you to apply.
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Senior Technical Support Engineer - Cloud Services
90100 Mumbuni
KES290000 Annually
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Our client, a leader in cloud computing solutions, is seeking a highly skilled Senior Technical Support Engineer to provide exceptional remote support to their clientele. This fully remote position is crucial for resolving complex technical issues related to our client's cloud infrastructure and services, ensuring high levels of client satisfaction and operational uptime. You will be responsible for troubleshooting, diagnosing, and resolving advanced technical problems across various cloud platforms, including (mention specific cloud platforms, e.g., AWS, Azure, GCP). The ideal candidate will possess a deep understanding of cloud architecture, networking, operating systems, and database management. You will also be responsible for creating and maintaining technical documentation, knowledge base articles, and best practice guides to empower clients and internal support teams. This role requires excellent analytical, problem-solving, and communication skills, with the ability to explain complex technical concepts clearly to clients with varying levels of technical expertise. You will collaborate with engineering and product development teams to identify and escalate product bugs or feature requests. Experience with scripting languages (e.g., Python, Bash) for automation and diagnostics is highly desirable. This is a challenging and rewarding remote role that offers the opportunity to work with cutting-edge cloud technologies and make a significant impact on client operations. A Bachelor's degree in Computer Science, Information Technology, or a related field, along with at least 5 years of experience in technical support or systems administration, with a strong focus on cloud services, is required.
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Senior Technical Support Specialist - Cloud Services
20100 Mwembe
KES110000 Annually
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Our client, a leading provider of cloud-based software solutions, is seeking a highly skilled and customer-centric Senior Technical Support Specialist to join their fully remote support team. This role is critical in ensuring our clients receive prompt, accurate, and effective technical assistance for our innovative cloud products. You will be the frontline of support, diagnosing and resolving complex technical issues, and providing an exceptional customer experience from your home office.
Key Responsibilities:
The ideal candidate will possess a Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience. A minimum of 4 years of experience in technical support, helpdesk, or a similar customer-facing IT role is required. Proven expertise in troubleshooting cloud-based applications, operating systems (Windows, Linux), and networking concepts is essential. Experience with SaaS products and CRM/ticketing systems (e.g., Zendesk, Salesforce Service Cloud) is highly preferred. Strong analytical, problem-solving, and diagnostic skills are a must. Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users, are critical. This is a fully remote position that demands excellent time management, self-motivation, and the ability to work independently in a virtual environment. A commitment to providing outstanding customer service is paramount.
Key Responsibilities:
- Provide Tier 2 and Tier 3 technical support to customers via phone, email, chat, and remote desktop sessions.
- Diagnose, troubleshoot, and resolve complex software and hardware issues related to our cloud platform.
- Document customer issues, solutions, and troubleshooting steps in the support ticketing system.
- Escalate unresolved issues to appropriate internal teams (e.g., engineering, product development) with detailed problem descriptions.
- Develop and maintain technical knowledge base articles and FAQs for customer self-service.
- Assist in training junior support staff and sharing best practices.
- Identify recurring technical issues and provide feedback to the product and engineering teams for potential improvements.
- Proactively monitor system performance and identify potential issues before they impact customers.
- Manage customer expectations and ensure timely resolution of support requests according to service level agreements (SLAs).
- Contribute to the continuous improvement of the support process and customer satisfaction.
The ideal candidate will possess a Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience. A minimum of 4 years of experience in technical support, helpdesk, or a similar customer-facing IT role is required. Proven expertise in troubleshooting cloud-based applications, operating systems (Windows, Linux), and networking concepts is essential. Experience with SaaS products and CRM/ticketing systems (e.g., Zendesk, Salesforce Service Cloud) is highly preferred. Strong analytical, problem-solving, and diagnostic skills are a must. Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users, are critical. This is a fully remote position that demands excellent time management, self-motivation, and the ability to work independently in a virtual environment. A commitment to providing outstanding customer service is paramount.
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Senior Technical Support Specialist - Cloud Services
30100 Kitale, Rift Valley
KES75000 Annually
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Our client, a rapidly expanding cloud solutions provider, is seeking a highly skilled and experienced Senior Technical Support Specialist to join their fully remote customer success team. You will be responsible for providing advanced technical assistance and troubleshooting for our diverse range of cloud-based services, ensuring exceptional customer satisfaction and timely resolution of complex issues. This role requires a deep understanding of cloud computing principles, virtualisation technologies, and common operating systems. Your responsibilities will include diagnosing and resolving software and hardware issues reported by clients, managing support tickets through their lifecycle, and escalating unresolved problems to appropriate engineering teams. You will also contribute to building and maintaining a comprehensive knowledge base, creating troubleshooting guides, and proactively identifying areas for service improvement. The ideal candidate will have a proven background in technical support or systems administration, with specific expertise in cloud platforms such as AWS, Azure, or Google Cloud. Strong analytical and problem-solving skills are essential, coupled with the ability to explain technical concepts clearly to users with varying levels of technical expertise. Proficiency in scripting languages (e.g., Python, PowerShell) for automation and diagnostics is a significant advantage. This is a remote-first position, demanding excellent self-management, communication skills, and the ability to work effectively within a virtual team environment. You will engage with customers via phone, email, and chat, providing efficient and empathetic support. If you are a customer-focused technical expert passionate about cloud technology and delivering outstanding support, this remote opportunity offers significant career growth.
Responsibilities:
Responsibilities:
- Provide Tier 2/3 technical support for cloud services, diagnosing and resolving complex customer issues.
- Manage and prioritize incoming support requests via ticketing system, phone, and email.
- Troubleshoot issues related to cloud infrastructure, applications, and user environments.
- Escalate unresolved issues to senior engineers or development teams with detailed documentation.
- Develop and maintain technical documentation, including FAQs, troubleshooting guides, and knowledge base articles.
- Identify trends in support requests and proactively suggest improvements to products and services.
- Assist in onboarding new customers and providing initial technical guidance.
- Collaborate with engineering and product teams to resolve bugs and enhance product functionality.
- Mentor junior support staff and share technical expertise.
- Ensure timely and effective resolution of all customer issues, maintaining high satisfaction levels.
- Bachelor's degree in Computer Science, Information Technology, or a related field; equivalent practical experience accepted.
- Minimum of 4 years of experience in technical support, helpdesk, or systems administration roles.
- Demonstrated experience supporting cloud-based services (AWS, Azure, GCP).
- Strong understanding of networking concepts, operating systems (Windows, Linux), and virtualization.
- Excellent analytical, problem-solving, and troubleshooting skills.
- Proficiency with ticketing systems (e.g., Zendesk, Jira Service Desk) and remote support tools.
- Strong written and verbal communication skills, with the ability to explain technical concepts clearly.
- Ability to work independently and manage time effectively in a remote environment.
- Customer-centric attitude and a passion for service excellence.
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3
Remote Technical Support Engineer - Cloud Services
00202 Gathiruini
KES95000 Annually
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Our client is a leading provider of cloud solutions and is looking for a highly skilled Remote Technical Support Engineer to provide expert assistance to their diverse client base. This role is paramount in ensuring the seamless operation and optimal performance of our cloud services for customers. You will be responsible for diagnosing and resolving complex technical issues, providing guidance on best practices, and ensuring high levels of customer satisfaction. As a fully remote position, you will leverage advanced diagnostic tools and communicate effectively through various remote channels. The ideal candidate possesses deep technical knowledge of cloud infrastructure, operating systems, and networking, coupled with exceptional problem-solving abilities and a customer-first mindset.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Provide advanced technical support and troubleshooting for cloud-based services and applications.
- Diagnose, troubleshoot, and resolve complex hardware, software, and network issues reported by customers.
- Respond to customer inquiries and technical escalations promptly and efficiently via email, phone, and chat.
- Document all support interactions, troubleshooting steps, and resolutions in the ticketing system.
- Create and maintain technical documentation, knowledge base articles, and FAQs for internal and external use.
- Collaborate with engineering and product teams to identify and resolve software bugs and product issues.
- Guide customers on best practices for deploying, configuring, and managing cloud services.
- Monitor system performance and proactively identify potential issues.
- Participate in on-call rotations to provide 24/7 support when necessary.
- Contribute to the improvement of support processes and tools.
- Assist in onboarding new clients and providing initial technical setup guidance.
- Stay current with the latest cloud technologies and industry advancements.
- Ensure adherence to service level agreements (SLAs) for response and resolution times.
- Analyze support trends to identify areas for product improvement and customer education.
- Manage multiple support tickets concurrently while maintaining high-quality service.
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent practical experience.
- Minimum of 3-5 years of experience in technical support, system administration, or a similar role, preferably in a cloud environment.
- Strong knowledge of cloud computing concepts (e.g., AWS, Azure, GCP).
- Proficiency in troubleshooting operating systems (Windows, Linux), networking protocols (TCP/IP, DNS, HTTP), and common software applications.
- Experience with scripting languages (e.g., Python, Bash) is a significant advantage.
- Excellent analytical, problem-solving, and diagnostic skills.
- Superb communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
- Ability to work independently, manage priorities, and perform effectively in a remote work setting.
- Relevant certifications such as CompTIA A+, Network+, Security+, or cloud-specific certifications are highly desirable.
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4
Senior Backend Developer - Cloud Services
60201 Meru , Eastern
KES260000 Annually
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Our client is seeking a highly proficient Senior Backend Developer to join their growing technology team. This position is fully remote, allowing you to contribute your skills from anywhere. You will be instrumental in designing, developing, and maintaining robust, scalable, and high-performance backend systems and APIs that power their core products. The ideal candidate will have a strong command of server-side languages, database technologies, and cloud infrastructure. You will work closely with front-end developers, product managers, and other stakeholders to deliver exceptional software solutions. This role demands a deep understanding of software architecture, a commitment to writing clean and efficient code, and excellent problem-solving abilities. You should be comfortable working in an agile environment and contributing to all phases of the development lifecycle.
Responsibilities:
Qualifications:
Responsibilities:
- Design, build, and maintain efficient, reusable, and reliable backend code using languages like Python, Go, or Java.
- Develop and manage robust APIs and microservices.
- Implement and optimize database solutions (e.g., PostgreSQL, MySQL, MongoDB) for performance and scalability.
- Integrate with third-party services and APIs.
- Develop and maintain cloud-based infrastructure on platforms such as AWS, Azure, or GCP.
- Write unit, integration, and end-to-end tests to ensure code quality.
- Collaborate with front-end developers to integrate user-facing elements with server-side logic.
- Participate in code reviews, providing and receiving constructive feedback.
- Troubleshoot, debug, and upgrade existing systems.
- Contribute to architectural discussions and technical decision-making.
- Ensure the security and performance of backend applications.
Qualifications:
- Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent work experience.
- 5+ years of professional backend development experience.
- Proven experience with server-side languages (e.g., Python, Java, Go, Node.js).
- Strong understanding of database design, development, and optimization (SQL and NoSQL).
- Experience with cloud platforms (AWS, Azure, GCP) and related services.
- Familiarity with containerization technologies like Docker and Kubernetes.
- Knowledge of microservices architecture and RESTful API design principles.
- Experience with version control systems (e.g., Git).
- Excellent problem-solving and debugging skills.
- Strong communication and teamwork abilities, crucial for remote collaboration.
- Experience with CI/CD pipelines is a plus.
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5
Senior Backend Developer, Cloud Services
40100 Kisumu
KES950000 Annually
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Our client is seeking an experienced Senior Backend Developer to join our growing technology team. This role offers a hybrid work arrangement, combining the flexibility of remote work with the collaborative benefits of in-office engagement at our **Kisumu** location. You will be instrumental in designing, developing, and maintaining scalable, high-performance backend systems and cloud services that power our innovative products. Your expertise will be crucial in ensuring the robustness, security, and efficiency of our technological infrastructure. You will work closely with front-end developers, product managers, and other stakeholders to deliver seamless user experiences. Responsibilities include architecting microservices, developing APIs, managing databases, and implementing cloud-native solutions. You should possess a deep understanding of various programming languages, database technologies, and cloud platforms. The ideal candidate has a proven track record of delivering complex backend solutions, excellent problem-solving skills, and a passion for creating efficient and reliable software. You should be comfortable working in an agile environment and possess strong communication skills. We foster a culture of continuous learning and encourage team members to explore and adopt new technologies. This is an excellent opportunity to make a significant impact and advance your career in a dynamic and forward-thinking company.
Key Responsibilities:
Key Responsibilities:
- Design, develop, and maintain scalable backend services and APIs using languages like Python, Java, or Node.js.
- Architect and implement cloud-native solutions on platforms such as AWS, Azure, or GCP.
- Develop and manage databases (SQL and NoSQL) ensuring data integrity and performance.
- Build and maintain microservices, adhering to best practices for scalability and resilience.
- Collaborate with front-end developers to integrate user-facing elements with server-side logic.
- Write efficient, testable, and maintainable code, and conduct thorough code reviews.
- Implement security and data protection measures.
- Optimize application performance and troubleshoot production issues.
- Participate in agile development processes, including sprint planning and retrospectives.
- Contribute to system architecture design and technical decision-making.
- Minimum 6 years of experience in backend development.
- Strong proficiency in at least one modern backend programming language (e.g., Python, Java, Go, Node.js).
- Extensive experience with cloud platforms (AWS, Azure, or GCP) and related services.
- Expertise in designing and working with databases, both SQL (e.g., PostgreSQL, MySQL) and NoSQL (e.g., MongoDB, DynamoDB).
- Experience with microservices architecture, RESTful APIs, and containerization (Docker, Kubernetes).
- Solid understanding of software development principles, data structures, and algorithms.
- Excellent problem-solving, debugging, and analytical skills.
- Strong communication and teamwork abilities.
- Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent practical experience.
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6
Senior Backend Software Engineer - Cloud Services
20200 Naivasha, Rift Valley
KES150000 month
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Our client is seeking a highly skilled and experienced Senior Backend Software Engineer to join their innovative, fully remote engineering team. This role is critical in designing, developing, and maintaining robust backend systems and APIs that power our client's cutting-edge cloud-based products and services. You will be responsible for writing clean, efficient, and scalable code, collaborating with frontend developers, product managers, and other stakeholders to deliver high-quality software solutions. Key responsibilities include architecting new features, optimizing existing systems for performance and reliability, implementing database solutions, and ensuring the security and integrity of our backend infrastructure. The ideal candidate will have a deep understanding of server-side languages such as Python, Java, or Node.js, and extensive experience with cloud platforms like AWS, Azure, or Google Cloud. Proficiency in designing and consuming RESTful APIs, working with various database technologies (SQL and NoSQL), and familiarity with microservices architecture are essential. Experience with containerization technologies (Docker, Kubernetes) and CI/CD pipelines is highly valued. Strong problem-solving skills, excellent debugging capabilities, and a passion for writing testable, maintainable code are crucial. You must be a collaborative team player with excellent communication skills, comfortable working independently and contributing effectively within a remote development environment. A Bachelor's or Master's degree in Computer Science or a related field, along with a minimum of 6 years of professional software development experience, is required. This is an exceptional opportunity to work on challenging projects, utilize modern technologies, and make a significant impact on the company's technological advancements.
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7
Senior Backend Software Engineer - Cloud Services
10100 Nyeri Town
KES180000 Annually
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Our client, a cutting-edge technology firm, is seeking a highly skilled and experienced Senior Backend Software Engineer to join their distributed, fully remote engineering team. This role focuses on designing, developing, and maintaining robust and scalable backend systems and cloud-based services. The ideal candidate will have a strong command of modern programming languages, database technologies, and cloud infrastructure, coupled with a passion for building high-performance, reliable software. Responsibilities include architecting and implementing backend services, APIs, and microservices; developing and optimizing database schemas and queries; writing clean, maintainable, and well-tested code; collaborating with frontend engineers and product managers to define and implement new features; deploying and managing applications on cloud platforms (e.g., AWS, Azure, GCP); troubleshooting and resolving complex technical issues; participating in code reviews and mentoring junior engineers; contributing to architectural discussions and technology selection. A Bachelor's or Master's degree in Computer Science, Engineering, or a related field is required, along with a minimum of 6 years of professional software development experience, with at least 3 years focused on backend systems and cloud services. Proficiency in languages such as Python, Java, Go, or Node.js, experience with RESTful API design, and hands-on experience with cloud platforms and containerization technologies (e.g., Docker, Kubernetes) are essential. Strong understanding of database systems (SQL/NoSQL) and software development methodologies (Agile/Scrum) is also required. This remote position offers the opportunity to work on challenging projects with a talented global team.
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8
Senior Backend Software Engineer - Cloud Services
01001 Abothuguchi West
KES750000 Annually
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Our client is looking for a highly skilled and experienced Senior Backend Software Engineer to join their thriving remote engineering team. This position focuses on designing, developing, and maintaining robust and scalable backend systems for our cutting-edge cloud services. You will be instrumental in building secure, high-performance APIs, microservices, and databases that power our innovative products. The ideal candidate possesses a deep understanding of software architecture, distributed systems, and cloud-native technologies. You will collaborate with cross-functional teams, including frontend developers, product managers, and DevOps engineers, to deliver exceptional software solutions.
Key Responsibilities:
Key Responsibilities:
- Design, develop, and deploy backend services and APIs using modern programming languages (e.g., Python, Go, Java).
- Build and maintain scalable and reliable microservices architectures.
- Implement efficient database solutions (SQL and NoSQL) and data models.
- Develop and integrate with cloud platforms such as AWS, Azure, or GCP.
- Write clean, maintainable, and well-tested code.
- Collaborate with frontend engineers to ensure seamless integration of user-facing elements.
- Participate in code reviews, architectural discussions, and technical design sessions.
- Troubleshoot and resolve complex technical issues in production environments.
- Optimize application performance, scalability, and security.
- Contribute to CI/CD pipelines and automation efforts.
- Mentor junior engineers and promote best practices.
- Bachelor's degree in Computer Science, Engineering, or a related field.
- 7+ years of professional software development experience with a focus on backend systems.
- Proficiency in one or more backend programming languages and frameworks.
- Strong experience with cloud computing platforms (AWS, Azure, GCP).
- Expertise in designing and implementing RESTful APIs and microservices.
- Solid understanding of database technologies (e.g., PostgreSQL, MongoDB, Redis).
- Experience with containerization technologies (Docker, Kubernetes).
- Familiarity with CI/CD tools and practices.
- Excellent problem-solving, analytical, and communication skills.
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