569 Cloud Computing Platforms jobs in Kenya
Technical Support Specialist - Cloud Services
60100 Embu, Eastern
KES40000 month
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Job Description
We are seeking a knowledgeable and customer-focused Technical Support Specialist to assist our clients with cloud-based services. This role involves a hybrid work arrangement, combining remote work with occasional on-site collaboration. You will be the primary point of contact for users experiencing technical difficulties, providing timely and effective solutions. Your responsibilities will include troubleshooting software and hardware issues, guiding users through system configurations, and escalating complex problems to higher-level support teams. A strong understanding of cloud infrastructure and excellent communication skills are essential.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Provide technical support to users via phone, email, and chat, addressing inquiries related to cloud services and applications.
- Diagnose and resolve hardware, software, and network issues efficiently.
- Guide users through step-by-step solutions for common technical problems.
- Install, configure, and update software and applications as needed.
- Escalate unresolved issues to the appropriate technical teams and follow up to ensure resolution.
- Maintain detailed records of support interactions, issues, and resolutions in the ticketing system.
- Create and update technical documentation and knowledge base articles.
- Assist in user training and onboarding for new cloud services.
- Monitor system performance and identify potential issues before they impact users.
- Collaborate with development and operations teams to identify and resolve bugs and performance bottlenecks.
- Provide feedback to improve product usability and functionality.
- Ensure customer satisfaction by providing professional and courteous support.
- Participate in regular team meetings and training sessions.
Qualifications:
- Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field.
- Proven experience of at least 2 years in technical support or a helpdesk role.
- Strong knowledge of cloud computing concepts (e.g., SaaS, PaaS, IaaS) and common cloud platforms.
- Familiarity with operating systems (Windows, macOS, Linux) and network protocols.
- Excellent troubleshooting and problem-solving skills.
- Outstanding customer service and communication skills, both verbal and written.
- Ability to explain technical concepts to non-technical users.
- Experience with ticketing systems (e.g., Zendesk, ServiceNow) is required.
- Ability to work effectively in a hybrid environment, balancing remote and in-office responsibilities.
- Certifications like CompTIA A+, Network+, or cloud-specific certifications are a plus.
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0
Senior Backend Developer - Cloud Services
60201 Meru , Eastern
KES260000 Annually
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Job Description
Our client is seeking a highly proficient Senior Backend Developer to join their growing technology team. This position is fully remote, allowing you to contribute your skills from anywhere. You will be instrumental in designing, developing, and maintaining robust, scalable, and high-performance backend systems and APIs that power their core products. The ideal candidate will have a strong command of server-side languages, database technologies, and cloud infrastructure. You will work closely with front-end developers, product managers, and other stakeholders to deliver exceptional software solutions. This role demands a deep understanding of software architecture, a commitment to writing clean and efficient code, and excellent problem-solving abilities. You should be comfortable working in an agile environment and contributing to all phases of the development lifecycle.
Responsibilities:
Qualifications:
Responsibilities:
- Design, build, and maintain efficient, reusable, and reliable backend code using languages like Python, Go, or Java.
- Develop and manage robust APIs and microservices.
- Implement and optimize database solutions (e.g., PostgreSQL, MySQL, MongoDB) for performance and scalability.
- Integrate with third-party services and APIs.
- Develop and maintain cloud-based infrastructure on platforms such as AWS, Azure, or GCP.
- Write unit, integration, and end-to-end tests to ensure code quality.
- Collaborate with front-end developers to integrate user-facing elements with server-side logic.
- Participate in code reviews, providing and receiving constructive feedback.
- Troubleshoot, debug, and upgrade existing systems.
- Contribute to architectural discussions and technical decision-making.
- Ensure the security and performance of backend applications.
Qualifications:
- Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent work experience.
- 5+ years of professional backend development experience.
- Proven experience with server-side languages (e.g., Python, Java, Go, Node.js).
- Strong understanding of database design, development, and optimization (SQL and NoSQL).
- Experience with cloud platforms (AWS, Azure, GCP) and related services.
- Familiarity with containerization technologies like Docker and Kubernetes.
- Knowledge of microservices architecture and RESTful API design principles.
- Experience with version control systems (e.g., Git).
- Excellent problem-solving and debugging skills.
- Strong communication and teamwork abilities, crucial for remote collaboration.
- Experience with CI/CD pipelines is a plus.
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1
Senior Backend Developer, Cloud Services
40100 Kisumu
KES950000 Annually
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Our client is seeking an experienced Senior Backend Developer to join our growing technology team. This role offers a hybrid work arrangement, combining the flexibility of remote work with the collaborative benefits of in-office engagement at our **Kisumu** location. You will be instrumental in designing, developing, and maintaining scalable, high-performance backend systems and cloud services that power our innovative products. Your expertise will be crucial in ensuring the robustness, security, and efficiency of our technological infrastructure. You will work closely with front-end developers, product managers, and other stakeholders to deliver seamless user experiences. Responsibilities include architecting microservices, developing APIs, managing databases, and implementing cloud-native solutions. You should possess a deep understanding of various programming languages, database technologies, and cloud platforms. The ideal candidate has a proven track record of delivering complex backend solutions, excellent problem-solving skills, and a passion for creating efficient and reliable software. You should be comfortable working in an agile environment and possess strong communication skills. We foster a culture of continuous learning and encourage team members to explore and adopt new technologies. This is an excellent opportunity to make a significant impact and advance your career in a dynamic and forward-thinking company.
Key Responsibilities:
Key Responsibilities:
- Design, develop, and maintain scalable backend services and APIs using languages like Python, Java, or Node.js.
- Architect and implement cloud-native solutions on platforms such as AWS, Azure, or GCP.
- Develop and manage databases (SQL and NoSQL) ensuring data integrity and performance.
- Build and maintain microservices, adhering to best practices for scalability and resilience.
- Collaborate with front-end developers to integrate user-facing elements with server-side logic.
- Write efficient, testable, and maintainable code, and conduct thorough code reviews.
- Implement security and data protection measures.
- Optimize application performance and troubleshoot production issues.
- Participate in agile development processes, including sprint planning and retrospectives.
- Contribute to system architecture design and technical decision-making.
- Minimum 6 years of experience in backend development.
- Strong proficiency in at least one modern backend programming language (e.g., Python, Java, Go, Node.js).
- Extensive experience with cloud platforms (AWS, Azure, or GCP) and related services.
- Expertise in designing and working with databases, both SQL (e.g., PostgreSQL, MySQL) and NoSQL (e.g., MongoDB, DynamoDB).
- Experience with microservices architecture, RESTful APIs, and containerization (Docker, Kubernetes).
- Solid understanding of software development principles, data structures, and algorithms.
- Excellent problem-solving, debugging, and analytical skills.
- Strong communication and teamwork abilities.
- Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent practical experience.
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2
Graduate Software Developer - Cloud Services
30200 Moiben
KES40000 month
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Posted 3 days ago
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Job Description
Our client is seeking ambitious and talented Graduate Software Developers to join their innovative Cloud Services team. This fully remote position offers a fantastic opportunity for recent graduates to kick-start their careers in software development, focusing on cloud-based solutions. You will work alongside experienced engineers, contributing to the design, development, testing, and deployment of cutting-edge cloud applications and services. Key responsibilities include writing clean, efficient, and maintainable code, participating in code reviews, and collaborating on technical designs. The ideal candidate will have a strong foundation in computer science principles, including data structures, algorithms, and object-oriented programming. Experience with at least one modern programming language (e.g., Python, Java, C++, Go) and a basic understanding of cloud platforms (AWS, Azure, GCP) are highly beneficial. This internship requires a keen interest in learning new technologies, excellent problem-solving skills, and the ability to work effectively in a collaborative, remote team environment. You will be expected to take initiative, manage your learning progress, and contribute to project goals. We are looking for enthusiastic individuals who are passionate about software development, cloud computing, and continuous learning. This is an excellent entry-level role to gain practical experience and develop professional skills in a supportive, remote setting. Your eagerness to learn and contribute will be highly valued.
Responsibilities:
Responsibilities:
- Assist in the design and development of cloud-based software applications.
- Write, test, and debug code according to project specifications.
- Participate in code reviews and contribute to technical discussions.
- Collaborate with senior developers and team members on projects.
- Learn and apply new technologies and development methodologies.
- Contribute to the documentation of software designs and code.
- Troubleshoot and resolve software defects.
- Engage actively in remote team meetings and knowledge sharing.
- Bachelor's degree in Computer Science, Software Engineering, or a related field.
- Strong understanding of programming concepts and algorithms.
- Proficiency in at least one programming language (e.g., Python, Java, C++).
- Basic knowledge of cloud platforms (AWS, Azure, GCP) is a plus.
- Excellent problem-solving and analytical skills.
- Good communication and teamwork abilities.
- Ability to work effectively in a remote setting and manage tasks independently.
- Eagerness to learn and develop skills in software development.
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3
Senior Backend Software Engineer - Cloud Services
00400 Njiru Village
KES950000 Annually
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Job Description
Our client is seeking a highly skilled Senior Backend Software Engineer to design, develop, and maintain robust and scalable backend systems for their cloud-based platform. This is a fully remote position, offering a fantastic opportunity to work with a talented international team on cutting-edge technologies. You will be instrumental in building the core infrastructure that powers our client's services, focusing on microservices architecture, API development, and database management. Key responsibilities include writing clean, efficient, and maintainable code, designing and implementing RESTful APIs, and optimizing application performance. You will also contribute to the deployment and management of applications in cloud environments (AWS, Azure, or GCP), ensuring high availability and reliability. Collaboration with frontend engineers, product managers, and QA teams to deliver high-quality software solutions is a critical aspect of this role. The successful candidate will participate in code reviews, contribute to architectural discussions, and mentor junior engineers.
The ideal candidate will possess a Bachelor's or Master's degree in Computer Science, Software Engineering, or a related field, along with a minimum of 6 years of professional experience in backend development. Proficiency in one or more backend programming languages such as Python, Java, Go, Node.js, or C# is required. Extensive experience with cloud platforms (AWS, Azure, GCP) and containerization technologies like Docker and Kubernetes is essential. A strong understanding of database systems (SQL and NoSQL), including design, optimization, and administration, is also necessary. Experience with microservices architecture, API design principles, and agile development methodologies is crucial. Excellent problem-solving skills, a passion for clean code, and a commitment to best practices in software development are highly valued. You should be a self-starter, capable of working independently and effectively in a remote team environment.
The ideal candidate will possess a Bachelor's or Master's degree in Computer Science, Software Engineering, or a related field, along with a minimum of 6 years of professional experience in backend development. Proficiency in one or more backend programming languages such as Python, Java, Go, Node.js, or C# is required. Extensive experience with cloud platforms (AWS, Azure, GCP) and containerization technologies like Docker and Kubernetes is essential. A strong understanding of database systems (SQL and NoSQL), including design, optimization, and administration, is also necessary. Experience with microservices architecture, API design principles, and agile development methodologies is crucial. Excellent problem-solving skills, a passion for clean code, and a commitment to best practices in software development are highly valued. You should be a self-starter, capable of working independently and effectively in a remote team environment.
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4
Senior Technical Support Specialist - Cloud Services
20100 Mwembe
KES110000 Annually
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Job Description
Our client, a leading provider of cloud-based software solutions, is seeking a highly skilled and customer-centric Senior Technical Support Specialist to join their fully remote support team. This role is critical in ensuring our clients receive prompt, accurate, and effective technical assistance for our innovative cloud products. You will be the frontline of support, diagnosing and resolving complex technical issues, and providing an exceptional customer experience from your home office.
Key Responsibilities:
The ideal candidate will possess a Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience. A minimum of 4 years of experience in technical support, helpdesk, or a similar customer-facing IT role is required. Proven expertise in troubleshooting cloud-based applications, operating systems (Windows, Linux), and networking concepts is essential. Experience with SaaS products and CRM/ticketing systems (e.g., Zendesk, Salesforce Service Cloud) is highly preferred. Strong analytical, problem-solving, and diagnostic skills are a must. Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users, are critical. This is a fully remote position that demands excellent time management, self-motivation, and the ability to work independently in a virtual environment. A commitment to providing outstanding customer service is paramount.
Key Responsibilities:
- Provide Tier 2 and Tier 3 technical support to customers via phone, email, chat, and remote desktop sessions.
- Diagnose, troubleshoot, and resolve complex software and hardware issues related to our cloud platform.
- Document customer issues, solutions, and troubleshooting steps in the support ticketing system.
- Escalate unresolved issues to appropriate internal teams (e.g., engineering, product development) with detailed problem descriptions.
- Develop and maintain technical knowledge base articles and FAQs for customer self-service.
- Assist in training junior support staff and sharing best practices.
- Identify recurring technical issues and provide feedback to the product and engineering teams for potential improvements.
- Proactively monitor system performance and identify potential issues before they impact customers.
- Manage customer expectations and ensure timely resolution of support requests according to service level agreements (SLAs).
- Contribute to the continuous improvement of the support process and customer satisfaction.
The ideal candidate will possess a Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience. A minimum of 4 years of experience in technical support, helpdesk, or a similar customer-facing IT role is required. Proven expertise in troubleshooting cloud-based applications, operating systems (Windows, Linux), and networking concepts is essential. Experience with SaaS products and CRM/ticketing systems (e.g., Zendesk, Salesforce Service Cloud) is highly preferred. Strong analytical, problem-solving, and diagnostic skills are a must. Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users, are critical. This is a fully remote position that demands excellent time management, self-motivation, and the ability to work independently in a virtual environment. A commitment to providing outstanding customer service is paramount.
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5
Senior Technical Support Specialist - Cloud Services
30100 Kitale, Rift Valley
KES75000 Annually
WhatJobs
Posted today
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Job Description
Our client, a rapidly expanding cloud solutions provider, is seeking a highly skilled and experienced Senior Technical Support Specialist to join their fully remote customer success team. You will be responsible for providing advanced technical assistance and troubleshooting for our diverse range of cloud-based services, ensuring exceptional customer satisfaction and timely resolution of complex issues. This role requires a deep understanding of cloud computing principles, virtualisation technologies, and common operating systems. Your responsibilities will include diagnosing and resolving software and hardware issues reported by clients, managing support tickets through their lifecycle, and escalating unresolved problems to appropriate engineering teams. You will also contribute to building and maintaining a comprehensive knowledge base, creating troubleshooting guides, and proactively identifying areas for service improvement. The ideal candidate will have a proven background in technical support or systems administration, with specific expertise in cloud platforms such as AWS, Azure, or Google Cloud. Strong analytical and problem-solving skills are essential, coupled with the ability to explain technical concepts clearly to users with varying levels of technical expertise. Proficiency in scripting languages (e.g., Python, PowerShell) for automation and diagnostics is a significant advantage. This is a remote-first position, demanding excellent self-management, communication skills, and the ability to work effectively within a virtual team environment. You will engage with customers via phone, email, and chat, providing efficient and empathetic support. If you are a customer-focused technical expert passionate about cloud technology and delivering outstanding support, this remote opportunity offers significant career growth.
Responsibilities:
Responsibilities:
- Provide Tier 2/3 technical support for cloud services, diagnosing and resolving complex customer issues.
- Manage and prioritize incoming support requests via ticketing system, phone, and email.
- Troubleshoot issues related to cloud infrastructure, applications, and user environments.
- Escalate unresolved issues to senior engineers or development teams with detailed documentation.
- Develop and maintain technical documentation, including FAQs, troubleshooting guides, and knowledge base articles.
- Identify trends in support requests and proactively suggest improvements to products and services.
- Assist in onboarding new customers and providing initial technical guidance.
- Collaborate with engineering and product teams to resolve bugs and enhance product functionality.
- Mentor junior support staff and share technical expertise.
- Ensure timely and effective resolution of all customer issues, maintaining high satisfaction levels.
- Bachelor's degree in Computer Science, Information Technology, or a related field; equivalent practical experience accepted.
- Minimum of 4 years of experience in technical support, helpdesk, or systems administration roles.
- Demonstrated experience supporting cloud-based services (AWS, Azure, GCP).
- Strong understanding of networking concepts, operating systems (Windows, Linux), and virtualization.
- Excellent analytical, problem-solving, and troubleshooting skills.
- Proficiency with ticketing systems (e.g., Zendesk, Jira Service Desk) and remote support tools.
- Strong written and verbal communication skills, with the ability to explain technical concepts clearly.
- Ability to work independently and manage time effectively in a remote environment.
- Customer-centric attitude and a passion for service excellence.
This advertiser has chosen not to accept applicants from your region.
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6
Remote Technical Support Engineer - Cloud Services
00202 Gathiruini
KES95000 Annually
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Job Description
Our client is a leading provider of cloud solutions and is looking for a highly skilled Remote Technical Support Engineer to provide expert assistance to their diverse client base. This role is paramount in ensuring the seamless operation and optimal performance of our cloud services for customers. You will be responsible for diagnosing and resolving complex technical issues, providing guidance on best practices, and ensuring high levels of customer satisfaction. As a fully remote position, you will leverage advanced diagnostic tools and communicate effectively through various remote channels. The ideal candidate possesses deep technical knowledge of cloud infrastructure, operating systems, and networking, coupled with exceptional problem-solving abilities and a customer-first mindset.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Provide advanced technical support and troubleshooting for cloud-based services and applications.
- Diagnose, troubleshoot, and resolve complex hardware, software, and network issues reported by customers.
- Respond to customer inquiries and technical escalations promptly and efficiently via email, phone, and chat.
- Document all support interactions, troubleshooting steps, and resolutions in the ticketing system.
- Create and maintain technical documentation, knowledge base articles, and FAQs for internal and external use.
- Collaborate with engineering and product teams to identify and resolve software bugs and product issues.
- Guide customers on best practices for deploying, configuring, and managing cloud services.
- Monitor system performance and proactively identify potential issues.
- Participate in on-call rotations to provide 24/7 support when necessary.
- Contribute to the improvement of support processes and tools.
- Assist in onboarding new clients and providing initial technical setup guidance.
- Stay current with the latest cloud technologies and industry advancements.
- Ensure adherence to service level agreements (SLAs) for response and resolution times.
- Analyze support trends to identify areas for product improvement and customer education.
- Manage multiple support tickets concurrently while maintaining high-quality service.
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent practical experience.
- Minimum of 3-5 years of experience in technical support, system administration, or a similar role, preferably in a cloud environment.
- Strong knowledge of cloud computing concepts (e.g., AWS, Azure, GCP).
- Proficiency in troubleshooting operating systems (Windows, Linux), networking protocols (TCP/IP, DNS, HTTP), and common software applications.
- Experience with scripting languages (e.g., Python, Bash) is a significant advantage.
- Excellent analytical, problem-solving, and diagnostic skills.
- Superb communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
- Ability to work independently, manage priorities, and perform effectively in a remote work setting.
- Relevant certifications such as CompTIA A+, Network+, Security+, or cloud-specific certifications are highly desirable.
This advertiser has chosen not to accept applicants from your region.
7
Senior Backend Software Engineer, Cloud Services
00206 Njiru Village
KES400000 Annually
WhatJobs
Posted today
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Job Description
Our client, a leading innovator in cloud-based enterprise solutions, is seeking a highly skilled and experienced Senior Backend Software Engineer to join their fully remote engineering team. You will play a crucial role in designing, developing, and maintaining robust, scalable, and high-performance backend systems and APIs that power our cutting-edge applications. This position demands a strong understanding of cloud architecture, microservices, and modern software development practices.
Key Responsibilities:
Key Responsibilities:
- Design, develop, and deploy scalable backend services and APIs using languages such as Python, Java, Go, or Node.js.
- Build and maintain robust microservices architectures running on cloud platforms like AWS, Azure, or Google Cloud.
- Write clean, efficient, and well-documented code, adhering to best practices and coding standards.
- Collaborate with frontend engineers, product managers, and other stakeholders to define requirements and deliver high-quality software solutions.
- Develop and implement comprehensive unit, integration, and end-to-end tests to ensure software reliability and performance.
- Optimize application performance, identify bottlenecks, and implement solutions for improved efficiency.
- Participate in code reviews, providing constructive feedback to peers.
- Troubleshoot and debug complex issues in production environments.
- Contribute to architectural decisions and technology selections.
- Mentor junior engineers and promote a culture of technical excellence.
- Bachelor's degree in Computer Science, Engineering, or a related technical field. Master's degree preferred.
- Minimum of 5 years of professional experience in backend software development.
- Proven experience in designing and building scalable distributed systems and microservices.
- Proficiency in at least one modern backend programming language (e.g., Python, Java, Go, Node.js).
- Strong experience with cloud platforms (AWS, Azure, or GCP) and associated services (e.g., EC2, S3, Lambda, Kubernetes).
- Expertise in RESTful API design and development.
- Solid understanding of database technologies (e.g., SQL, NoSQL) and data modeling.
- Experience with CI/CD pipelines and tools (e.g., Jenkins, GitLab CI, Docker, Kubernetes).
- Familiarity with agile development methodologies.
- Excellent problem-solving, analytical, and communication skills.
- Ability to work effectively in a fully remote, collaborative team environment.
This advertiser has chosen not to accept applicants from your region.
8
Senior Full-Stack Developer - Cloud Services
00200 Gathiruini
KES180000 Annually
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Posted today
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Job Description
Our client is looking for a seasoned Senior Full-Stack Developer to spearhead the development of cutting-edge cloud-based services. This is a fully remote position, allowing you to contribute from the comfort of your home office. You will be instrumental in designing, building, and maintaining scalable and robust web applications. This role requires a strong command of both front-end and back-end technologies, with a focus on modern JavaScript frameworks and cloud infrastructure. You will work on the entire software development lifecycle, from initial concept and design to deployment and ongoing maintenance. The ideal candidate will have a proven track record of delivering high-quality code, experience with Agile methodologies, and a passion for building performant and user-friendly applications. You will collaborate with product managers, designers, and other engineers to translate business requirements into technical solutions. Key responsibilities include architecting scalable backend services, developing intuitive user interfaces, implementing robust APIs, and optimizing application performance. Experience with microservices architecture, containerization (Docker, Kubernetes), and CI/CD pipelines is essential. You will also be involved in code reviews, performance tuning, and ensuring the security and reliability of our cloud deployments. This is a fantastic opportunity to shape the technical direction of innovative projects and grow your career in a dynamic, fully remote work environment.
Responsibilities:
Responsibilities:
- Design, develop, and deploy scalable full-stack web applications.
- Build and maintain RESTful APIs and microservices.
- Develop responsive and engaging user interfaces using modern JavaScript frameworks (e.g., React, Angular, Vue.js).
- Write clean, maintainable, and well-documented code.
- Collaborate with product managers and designers to define and implement new features.
- Optimize application for maximum speed, scalability, and security.
- Implement and manage CI/CD pipelines for automated testing and deployment.
- Conduct code reviews and provide constructive feedback to team members.
- Troubleshoot and resolve bugs and performance issues.
- Stay up-to-date with emerging technologies and industry best practices.
- Bachelor's or Master's degree in Computer Science, Engineering, or a related field.
- 5+ years of professional experience in full-stack development.
- Strong proficiency in front-end technologies (HTML5, CSS3, JavaScript, TypeScript).
- Expertise in at least one modern JavaScript framework (React, Angular, Vue.js).
- Solid experience with back-end languages and frameworks (e.g., Node.js, Python/Django, Java/Spring).
- Proven experience with cloud platforms (AWS, Azure, GCP) and containerization technologies (Docker, Kubernetes).
- Experience with database technologies (SQL and NoSQL).
- Familiarity with Agile development methodologies.
- Excellent problem-solving and communication skills, essential for remote collaboration.
This advertiser has chosen not to accept applicants from your region.
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