283 Client Solutions jobs in Kenya

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The Managed Services Client Delivery Specialist is a seasoned subject matter expert, responsible for overseeing the end-to-end delivery of managed services contract to the client.
This role supports the business and protects the company's reputation by taking responsibility for contract management for local, small and low to medium complexity contracts and works closely with cross functional teams to ensure client expectations are met and exceeded and takes responsibility for service delivery, and contract profitability for their assigned client contracts. These clients require service delivery that are often complex by nature and are typically across multiple sites and/or service offerings.
The Managed Services Client Delivery Specialist involves proactive client communication, project management, technical oversight, and problem-solving.
**Key responsibilities:**
+ Drive Client Satisfaction by ensuring services are delivered in alignment with contractual obligations, service definitions, and SLAs-building trust and reinforcing operational excellence.
+ Serve as the Client's Operational Anchor, managing inquiries, escalations, and feedback with professionalism and urgency to maintain strong, responsive relationships.
+ Translate Business Needs into Service Delivery, and working with business and client stakeholders to identify opportunities and tailor solutions that meet client objectives. This ensures that our services remain relevant, effective, and outcome-driven for the client.
+ Coordinate Cross-Functional Execution, working with commercial, finance and administration, go to market, technical and support teams to resolve incidents, stabilize environments, and uphold service quality across multiple touchpoints.
+ Ensure Contractual Integrity and Compliance, monitoring performance, managing risks, and collaborating with legal teams to uphold governance and protect business and client interests.
+ Enable Account Growth by identifying upsell and cross-sell opportunities, supporting renewal strategies, and contributing to long-term client retention.
+ Proactively engage Service Implementation and Delivery Teams to deliver services within time in relation to service onboarding and transition, modifications and decommission.
+ Deliver Strategic Insights, maintaining accurate documentation, contracting and reporting on service performance, client satisfaction, and operational risks to inform internal stakeholders and guide continuous improvement.
**Knowledge, Skills and Attributes:**
+ Passionate about service delivery with a strong ability to manage a coordinated delivery of service.
+ Seasoned analytical mindset, strong initiative, self-driven with a commitment to succeed.
+ Seasoned understanding of managed services, including infrastructure, cloud, security, and support.
+ Seasoned proficiency in project management.
+ Excellent communication, negotiation, and problem-solving skills.
+ Excellent client centricity, proven ability to manage client relationships and drive client satisfaction.
+ Seasoned business acumen, as well as financial acumen for budgeting, forecasting, and billing.
+ Seasoned familiarity with ITIL or other IT service management frameworks.
+ Ability to work under pressure and has exceptional organizational skills and attention to detail
+ Ability to work collaboratively with cross-functional teams.
+ Adaptability and a customer-focused mindset.
+ Understanding of client contract engagements
**Academic qualifications and certifications:**
+ Bachelor's degree or equivalent qualification in Information Technology or Business or related field.
+ Relevant ITIL certification preferred.
+ Relevant project management certification (for example, PMP) is preferred.
**Required experience:**
+ Seasoned demonstrated experience in a managed services and/or support services environment.
+ Seasoned demonstrated experience in managed services - service delivery and client management.
+ Seasoned demonstrated experience in successful delivery of managed services to clients, meeting service level agreements (SLAs) and quality standards.
+ Seasoned demonstrated experience in service delivery alignment with contractual agreements and compliance requirements.
+ Seasoned demonstrated experience in monitoring contract performance.
+ Seasoned demonstrated experience in managing service delivery projects for clients.
+ Seasoned demonstrated experience in monitoring and assessing client satisfaction regularly through feedback mechanisms.
+ Seasoned demonstrated experience in proactive measures to address client concerns and continuously improve service quality.
**Workplace type** **:**
Hybrid Working
**About NTT DATA**
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Hanmak Technologies is a leading software development company specializing in innovative
Software as a Service (SaaS) solution for the healthcare sector. Our mission is to empower br>healthcare businesses by providing smart, scalable software products that optimize operations
and enable them to achieve their strategic goals. By focusing on the unique challenges of the
healthcare industry, we strive to deliver tailored solutions that drive efficiency and enhance
patient care.
We are seeking an ambitious individual to join our team as a Business Development Executive.

Requirements & Skills
 Excellent communication skills, both written and verbal < r>Solid understanding of Software as a Service and associated technologies < r> bility to translate highly technical software features into compelling marketing < r>messages.
trong understanding of digital marketing strategies < r> xperience with marketing automation tools, and the ability to analyze and interpret < r>data to make informed marketing decisions.
roficiency in creating compelling marketing materials, such as email campaigns and < r>social media posts
bility to build and maintain relationships with clients and partners. < r> trong understanding of analytics and metrics < r> egree in Information Technology, Business Information Technology, Software < r>Engineering, Computer Science or related discipline
t least 3-year experience in a software marketing role < r>
Key Responsibilities
mplement marketing strategies to promote software solutions < r> onduct market research to identify potential customers and their needs < r> reate and manage marketing campaigns across various channels such as social media, < r>email, and online advertising
enerate leads and drive product adoption < r> o sales pitch and conduct product demos < r> nalyze and report on marketing performance to optimize strategies and improve ROI < r> tay updated on industry trends to inform marketing efforts < r> uild and maintain relationships with key stakeholders including customers, partners, < r>and industry influencers
tilize negotiation skills to close deals effectively and ensure a smooth transition for < r>new customers from the sales process to onboarding.

Our client is seeking a highly motivated and strategic Business Development Manager to join their growing team in **Naivasha, Nakuru, KE**. This role is crucial for identifying new business opportunities, fostering strategic partnerships, and driving revenue growth within the financial services sector. You will be responsible for market analysis, developing business development strategies, and managing client relationships. Key duties include prospecting for new clients, understanding their needs, and presenting tailored solutions. You will also be involved in market entry strategies, partnership negotiations, and contributing to the overall growth of the company's portfolio. The ideal candidate will have a Bachelor's degree in Business Administration, Finance, Marketing, or a related field, with at least 4 years of experience in business development, sales, or a related role within the financial industry. Proven success in identifying and capitalizing on new market opportunities and building strong client relationships is essential. Excellent communication, negotiation, and presentation skills are required. You should be adept at networking and building a strong professional presence. This is an excellent opportunity for a driven individual to make a significant impact on our client's expansion and success in the Naivasha region and beyond.

Our client is seeking a strategic and results-driven Business Development Manager for a fully remote position. You will be responsible for identifying new business opportunities, building strong relationships with potential clients and partners, and driving revenue growth. This role involves conducting market research, developing strategic plans, and creating compelling proposals to secure new business. The ideal candidate will have a proven track record in business development, sales, or a related field, with exceptional communication, negotiation, and presentation skills. You will be adept at understanding market needs and tailoring solutions to meet client objectives. Proficiency in CRM software and sales methodologies is highly desirable. We are looking for a proactive, self-motivated individual with a strong entrepreneurial spirit and a passion for expanding business reach. Your ability to analyze market trends, identify competitive advantages, and effectively articulate value propositions will be crucial for success. This is an exciting opportunity to contribute to the growth and expansion of our client's business in a flexible, remote-first environment. You will play a pivotal role in shaping the company's future and achieving ambitious growth targets. Join our client and lead the charge in developing and executing winning business strategies.

Our client is seeking a strategic and results-driven Business Development Manager to identify and cultivate new market opportunities. This is a fully remote position, allowing you to leverage your expertise from anywhere in Kenya. You will play a crucial role in expanding our client's reach and revenue by developing and executing effective business development strategies. This involves market research, identifying potential partnerships, and building relationships with key stakeholders. Your success will be measured by your ability to drive profitable growth and establish a strong presence in new markets.

Key Responsibilities:

• Identify and evaluate new business opportunities, market trends, and potential partnerships.
• Develop and implement strategic business development plans to drive revenue growth.
• Build and maintain strong relationships with key clients, partners, and industry influencers.
• Conduct market research and competitive analysis to identify market gaps and opportunities.
• Prepare and deliver compelling business proposals and presentations.
• Negotiate and close business deals, ensuring favorable terms and conditions.
• Collaborate with sales, marketing, and product teams to align business development efforts.
• Represent the company at industry events, conferences, and networking functions.
• Track and report on business development activities and performance metrics.
• Stay informed about industry best practices and emerging trends.

Qualifications:

• Bachelor's degree in Business Administration, Marketing, or a related field; an MBA is a plus.
• 5+ years of experience in business development, sales, or a related strategic role.
• Proven track record of identifying and capitalizing on new business opportunities.
• Excellent negotiation, communication, and presentation skills.
• Strong analytical and strategic thinking abilities.
• Ability to work independently and proactively in a remote setting.
• Experience in the (Specify Industry, e.g., Tech, Finance, FMCG) sector is highly desirable.
• Proficiency in CRM software and other business development tools.
• Willingness to travel as needed for client meetings and industry events.

Our client is seeking a proactive and strategic Business Development Manager to drive growth and expand their market reach. This is a fully remote position, offering unparalleled flexibility. You will be responsible for identifying new business opportunities, building and maintaining strong client relationships, and negotiating and closing deals. Your role will involve market research, competitor analysis, and developing strategic plans to penetrate new markets and segments. You will work closely with the sales and marketing teams to develop effective go-to-market strategies and ensure alignment with the company's overall objectives. Key responsibilities include prospecting potential clients, understanding their needs, and presenting tailored solutions. You will also manage the sales pipeline, forecast revenue, and contribute to the development of marketing collateral. The ideal candidate will possess excellent communication, negotiation, and interpersonal skills, with a proven track record of achieving sales targets. A deep understanding of the business landscape and a passion for driving growth are essential. Experience in B2B sales and familiarity with CRM software are highly desirable. This remote role requires self-motivation, excellent time management, and the ability to work independently while collaborating effectively with a distributed team.
Responsibilities:

• Identify and pursue new business opportunities and partnerships.
• Develop and implement strategic sales plans to expand the company's customer base.
• Build and maintain strong relationships with key clients and stakeholders.
• Negotiate and close deals, ensuring favorable terms and conditions.
• Conduct market research and competitor analysis to identify trends and opportunities.
• Prepare and deliver compelling sales presentations and proposals.
• Manage the sales pipeline and forecast revenue accurately.
• Collaborate with marketing teams to develop effective lead generation strategies.
• Represent the company at industry events and conferences (virtually).

Qualifications:

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum of 5 years of experience in business development or sales.
• Proven track record of achieving sales targets and driving revenue growth.
• Excellent negotiation, communication, and interpersonal skills.
• Strong understanding of market trends and business development strategies.
• Proficiency in CRM software (e.g., Salesforce).
• Ability to work independently and manage time effectively in a remote setting.
• Experience in B2B sales is highly preferred.

Our client is seeking an ambitious and experienced Business Development Manager to drive growth and expand market reach from their **Ruiru, Kiambu, KE** office. This hybrid role offers a dynamic blend of remote flexibility and in-person collaboration, requiring the successful candidate to be present in the office a few days a week. You will be responsible for identifying new business opportunities, building and maintaining strong client relationships, and developing strategic partnerships to achieve sales targets. The ideal candidate will have a proven track record in sales and business development, with a deep understanding of market trends and customer needs. Key responsibilities include conducting market research, developing sales proposals, negotiating contracts, and managing the sales pipeline from lead generation to deal closure. You will also play a crucial role in developing and implementing sales strategies, analyzing competitor activities, and contributing to product and service development. Excellent communication, negotiation, and presentation skills are essential. A Bachelor's degree in Business, Marketing, or a related field is required, along with a minimum of 5 years of relevant experience in a B2B sales environment. Proficiency in CRM software and sales analytics tools is expected. This role requires a highly motivated individual with a strategic mindset, a passion for driving results, and the ability to thrive in a fast-paced, evolving market. If you are a results-oriented professional looking to make a significant impact in a growing company, we invite you to apply.

Our client is seeking a motivated and results-driven Business Development Manager to join their team. This role is crucial for identifying new business opportunities, building strong client relationships, and driving revenue growth. You will be responsible for developing and implementing strategic sales plans, analyzing market trends, and prospecting new clients. The ideal candidate will have a proven track record in sales and business development, with excellent negotiation and closing skills. You will manage the entire sales cycle, from lead generation to closing deals, and maintain strong relationships with existing clients. Key responsibilities include preparing sales proposals, conducting product demonstrations, and attending industry events. This position requires excellent communication, interpersonal, and presentation skills. While the role offers a hybrid work arrangement, some in-office presence will be required for team collaboration and client meetings in Nakuru. You will work closely with the marketing team to align sales and marketing strategies. The ability to understand client needs and provide effective solutions is essential. This is a fantastic opportunity to contribute to the growth of a dynamic company and build a successful career in sales. You will be responsible for meeting and exceeding sales targets and expanding our market reach. Your ability to network effectively and build rapport with potential clients will be key to your success.

Position Title :Business Development Lead Reports to :General ManagerDirect Reports/Supervises :None. Works collaboratively with the managers and supervisory team.Industry : Clearing and ForwardingINTERNAL CONTACTS • Operations Team• HR• Finance and IT• QHSEEXTERNAL CONTACTS • Customer• Statutory / RegulatoryAuthorities • SuppliersJOB PURPOSE Organize and lead the sustainable and profitable development of the business.1. Functionally and administratively responsible for all Sales & Marketing Activities in Kenya and Uganda2. Support Sales & Marketing activities in Uganda and other regions as per company business requirements3. Build & maintain strong relationship with customers and clear customer communication strategy to ensure customer satisfaction and long-term profitable growthSales Performance 1. Implementation of sales plan, based on overall business objectives and strategy and following up of performance including corrective actions as needed to achieve the objectives.2. Develop and apply pricing structures for key clients and perform negotiations on contracts and conditions with key customers.3. Analyze and suggest strategies to react to changing business trends.4. Conduct client visits based on target prospects.Customer Service 5. Determine the crucial needs of key clients and communicate this to the operations supervisors to ensure the customer will receive first-class customer care and service.6. Lead the freight forwarding and order processing activity based on freight rate purchases and service agreements with shipping lines, airlines and international partner offices.7. Conduct half year customer satisfaction surveys and seek for necessary improvements for key accounts8. Participate to the monthly account reviews.Reporting 9. Analyze and profile client accounts based on performance, value and potential and generate periodic reports.10. Generate monthly sales operations reports and for submission and consultative review with management.11. Keep Management updated on customer needs and relevant market intelligence.RequirementsRequirements Experience • 5 yrs. in C & F• Qualified candidates from Logistics or FMCG sectors are encouraged to apply. Qualifications • Diploma / Degree in Commerce or related field.BenefitsBenefits: • Car Allowance• Fuel Allowance• Airtime Allowance• Permanent and Pensionable