2,001 Client Interaction jobs in Kenya

About Us

ECKON SOLUTIONS LTD is a dynamic and innovative software development company dedicated to creating cutting-edge solutions for our clients. We are passionate about technology, committed to excellence, and foster a collaborative environment where our team members can grow and thrive. As we expand, we are looking for a dedicated and detail-oriented individual to join our team.

The Opportunity

We are seeking a motivated
Customer Support & QA Assistant
to join our team. This is a unique hybrid role that sits at the crucial intersection of customer service and product quality. You will be the voice of our company, providing outstanding support to our clients, and a key player in our development lifecycle, ensuring our software meets the highest standards before it reaches our users.

If you are a great communicator with a passion for technology and a keen eye for detail, this is the perfect role for you.

Key Responsibilities:

Client Support:

• Serve as the primary point of contact for clients via phone, email, and our support ticket system.
• Provide timely, professional, and accurate information and technical assistance regarding our software products.
• Troubleshoot and diagnose user issues, providing clear, step-by-step solutions.
• Escalate complex technical issues to the development team and follow up to ensure resolution.
• Maintain and update our customer support documentation and knowledge base.

Quality Assurance (QA):

• Perform thorough quality assurance testing on new features, system updates, and bug fixes before they are released.
• Develop, execute, and maintain test cases to identify software defects, bugs, and usability issues.
• Document and report bugs with clear, concise details, including steps to reproduce, for our development team.
• Collaborate with developers to verify that bug fixes and new features work as intended.

Feedback & Improvement:

• Gather and relay client feedback to the product and development teams to help drive continuous improvement of our software.
• Identify recurring customer issues and contribute to long-term solutions.

Required Qualifications & Skills:

• Diploma or Degree in Information Technology, Computer Science, Communications, or a related field.
• Proven experience in a customer support, technical support, or a similar client-facing role.
• Exceptional verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
• Strong analytical and problem-solving abilities.
• A patient, empathetic, and customer-centric mindset.
• Meticulous attention to detail and a methodical approach to tasks.
• Tech-savvy and able to learn new software and systems quickly.
• Ability to work both independently and as part of a collaborative team.

Preferred (Bonus) Qualifications:

• Direct experience in software quality assurance (QA) or software testing.
• Familiarity with help desk software (e.g., Zendesk, Jira Service Management, Freshdesk).
• Experience writing test cases or bug reports.
• A basic understanding of the software development lifecycle (SDLC).

What We Offer:

• A competitive salary and benefits package.
• Opportunities for professional growth and career development.
• A collaborative, supportive, and friendly team culture.
• The opportunity to play a vital role in a growing technology company and make a real impact on our products and clients.

How to Apply:

Interested candidates are invited to send their CV and a Cover Letter explaining why they are the perfect fit for this hybrid role to

with the subject line:
"Application for Customer Support & QA Assistant"
.

The application deadline is
October 31, 2025
.

ECKON SOLUTIONS LTD is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Kenya
*About Influx *
Hi, we're Influx We are a rapidly growing, profitable tech startup that provides 24/7 on-demand customer support for brands and tech companies around the globe. With a team of over 1,000 people operating worldwide, we're a truly international company with a head office in Australia.

About The Role
We're looking for an enthusiastic and quick-to-learn Customer Support Agent to join our team in Kenya. In this role, you will be the first point of contact for our clients' customers, helping them with their questions and problems.

This is a great opportunity for anyone, from fresh graduates to experienced professionals, who is eager to learn and grow in a fast-paced tech environment.

*What You'll Do *

• Diagnose and solve customer problems effectively and empathetically.
• Communicate clearly and effectively with customers via email and chat.
• Collaborate with your peers and manager to ensure seamless support.
• Contribute to a friendly, high-performance, and supportive workplace culture.

*What We're Looking For *

• Excellent communication skills, both written and verbal, in English.
• Having an Apple Mac is required for this role.
• A passion for photography (even amateur).
• A good sense of color and lighting, and an understanding of the challenges photographers face in this area.
• Strong problem-solving abilities.
• A passion for providing great customer support.
• A willingness to learn and understand new products, customers, and industries.
• The ability to be flexible and adapt to campaign surges and seasonal spikes.
• Comfortable working in a fast-paced startup environment.

*What We Offer *

• Work-from-home arrangement.
• A supportive, collaborative, and high-performance environment.
• The opportunity to work with high-quality international clients and a global team.
• Comprehensive training to give you the skills and knowledge you need to succeed.
• Plenty of opportunities for professional growth.

*Working Hours & Location *
This is a full-time role (44 hours per week), open only to applicants in Kenya.

The work schedule is Monday to Friday, 9:00 AM – 6:00 PM CET / 11:00 AM – 8:00 PM Kenya time (EAT).

Please note that we may also need support on weekends and public holidays.

Important Notes
This role is only open to applicants from Kenya.
Influx never asks candidates to make any payment throughout the entire recruitment process.

Successful candidates will be contacted only through email ending with

Apply Here

Flex Money Transfer is a licensed Forex and Remittance company regulated by the Central Bank of Kenya. We provide fast, secure, and reliable cross-border payment solutions through mobile, USSD, bank transfers, and online platforms.

Our mission is to make money transfers simple, seamless, and accessible to everyone.

About the Job

We're looking for a
Customer Support Officer
to deliver exceptional service and operational support across our money transfer and forex channels. If you're detail-oriented, tech-savvy, and passionate about helping customers, this is your chance to join a dynamic, fast-growing financial services company.

Responsibilities

• Monitor partner transactions and ensure timely, accurate payouts.
• Resolve customer and partner issues promptly and professionally.
• Support customer On-boarding and verify KYC documentation.
• Handle inquiries and educate customers on digital transfer channels.
• Maintain accurate transaction and support records for reporting.
• Collaborate with internal teams to ensure compliance and service excellence
• Escalating and following up on technical or system-related issues to ensure resolution.
• Maintaining clear and professional communication with customers, partners, and service teams

Qualifications

• Attention to detail and commitment to accuracy.
• A customer-first attitude and professional approach.
• Experience working with transaction systems or financial services is a MUST.
• Degree in Business or a related field.
• Minimum of 2 years' experience in customer support.
• Strong system monitoring and troubleshooting ability
• Knowledge of KYC/AML and CBK compliance requirements.
• Accuracy in updating financial/transactional data (e.g., currency rates).
• Excellent problem-solving and escalation handling.
• Communication and customer service skills.
• Ability to work in rotational shifts (including weekends/holidays).
• Attributes: Proactive, detail-oriented, high integrity, flexible, customer-focused, and a strong team player.

Why Join Us

At Flex Money Transfer, you'll be part of a dynamic, innovative, and customer-focused team that values integrity, collaboration, and growth. You'll gain hands-on experience in digital finance operations and have opportunities to grow within the company.

To Apply:

Send your CV and a brief cover letter to - with the subject line: Customer Support Officer Application

(Applicants must be based in Kenya)

Deadline: 9th October 2025

• Respond promptly and professionally to customer inquiries via various communication channels (phone, email, chat).
• Identify and assess customers' needs to achieve satisfaction.
• Provide accurate information about products and services.
• Troubleshoot and resolve customer issues effectively, escalating complex problems when necessary.
• Maintain detailed records of customer interactions, transactions, comments, and complaints.
• Process orders, forms, applications, and requests.
• Follow communication procedures, guidelines, and policies.
• Gather customer feedback and share insights with relevant departments to improve services.
• Meet personal/team qualitative objectives and call quotas.
• Continuously improve product knowledge and support techniques.

• High school diploma or equivalent; college degree preferred.
• Proven customer support experience or experience as a client service representative.
• Strong phone and verbal communication skills along with active listening.
• Familiarity with CRM systems and practices.
• Customer-oriented and able to work with demanding customers.
• Ability to multitask, prioritize, and manage time effectively.
• Excellent problem-solving skills and attention to detail.
• Willingness to learn and adapt to new technologies and procedures.
• Ability to work effectively in a hybrid work environment.

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Troubleshoot and resolve customer issues related to products or services, escalating complex problems when necessary.
• Provide clear and concise information about product features, pricing, and usage.
• Guide customers through setup processes and basic technical configurations.
• Document customer interactions, issues, and resolutions accurately in the CRM system.
• Identify recurring customer issues and provide feedback to product and development teams.
• Maintain a high level of product knowledge and stay updated on new features and updates.
• Contribute to the creation and maintenance of customer support knowledge base articles.
• Collaborate with team members to share best practices and improve support processes.
• Assist with customer onboarding and provide training on product usage.
• Participate in team meetings and training sessions, both remotely and in-office as scheduled.
• Ensure customer satisfaction by going the extra mile to resolve issues.

• High school diploma or equivalent; Associate's or Bachelor's degree is a plus.
• Proven experience in a customer service or technical support role.
• Excellent communication, listening, and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Proficiency in using CRM software and helpdesk platforms.
• Ability to multitask and manage time effectively in a hybrid work environment.
• Patience and a positive attitude when dealing with challenging customer situations.
• Basic technical aptitude and the ability to explain technical concepts clearly.
• Self-motivated and able to work independently, as well as collaboratively in a team.
• Flexibility to work in accordance with the hybrid schedule requirements.