298 Claims Manager jobs in Kenya

Company:

Waumini Insurance Brokers Ltd.

Location:

Waumini House, Westlands

About Us:

We are a leading insurance broking firm committed to delivering exceptional customer service and tailored risk solutions to our clients. We pride ourselves on professionalism, integrity, and excellence. To strengthen our team, we are seeking an experienced and results-driven
Claims Manager
to oversee and coordinate our claims operations.

Key Responsibilities:

• Lead and manage the claims function to ensure efficient, fair, and timely processing of all claims.
• Act as the main liaison between clients, insurers, and other stakeholders throughout the claims process.
• Review and assess claims documentation to ensure compliance with policy terms and regulatory requirements.
• Negotiate settlements with insurers on behalf of clients to achieve favorable outcomes.
• Develop and implement claims management procedures, policies, and service standards.
• Provide technical guidance and mentorship to the claims team.
• Prepare regular claims reports and analysis for management and clients.
• Handle complex and disputed claims with professionalism and tact.
• Ensure compliance with all regulatory and legal requirements related to claims handling.

Qualifications & Experience:

• Bachelor's degree in Insurance, Risk Management, Business, Law, or Business related field.
• Professional qualifications such as ACII/ACIIK or equivalent will be an added advantage.
• Minimum of
  years' experience in claims management
  , preferably within an insurance broking or underwriting environment.

Personal Attributes
:

• Strong negotiation, analytical, and decision-making skills.
• Excellent communication and interpersonal abilities.
• Proven leadership and people management skills.
• High level of integrity, professionalism, and client service orientation.

What We Offer:

• Competitive salary and benefits package.
• Opportunities for professional development and career growth.
• A collaborative and dynamic work environment.

How to Apply:

Interested candidates should submit their CV and a cover letter to

Managing Director

Waumini Insurance Brokers Ltd.

P.O. Box

WESTLANDS

Deadline to apply by
30th September 2025
.

Please indicate
"Claims Manager Application"
in the subject line.

• Leading and managing the day-to-day operations of the claims department, including staff supervision and performance management.
• Developing, implementing, and enforcing claims handling policies and procedures.
• Ensuring accurate and timely investigation, evaluation, and settlement of all insurance claims.
• Monitoring claims data to identify trends, potential issues, and opportunities for process improvement.
• Reviewing complex claims and providing expert guidance and authorization for settlements.
• Collaborating with underwriting, legal, and actuarial departments to ensure alignment and effective risk management.
• Maintaining strong relationships with external stakeholders, including legal counsel, loss adjusters, and repair networks.
• Ensuring compliance with all relevant insurance regulations and statutory requirements.
• Developing and delivering training programs for claims staff to enhance their skills and knowledge.
• Managing the claims budget and identifying cost-saving measures without compromising service quality.
• Contributing to the development of new insurance products and policy wordings from a claims perspective.
• Handling escalated complaints and resolving complex claim disputes.
• Participating in and leading departmental and company-wide initiatives to improve overall business performance.

• Bachelor's degree in Business Administration, Finance, Law, or a related field; relevant professional certifications (e.g., ACII, CPCU) are highly desirable.
• Minimum of 8-10 years of progressive experience in claims management within the insurance sector.
• Proven leadership and team management experience.
• In-depth knowledge of various insurance lines (e.g., General, Life, Health) and their associated claims processes.
• Strong understanding of insurance law, regulatory compliance, and risk management principles.
• Excellent analytical, problem-solving, and decision-making skills.
• Exceptional negotiation, communication, and interpersonal skills.
• Proficiency in claims management software and standard office applications.
• Ability to manage multiple priorities, make sound judgments under pressure, and drive results.
• This role requires a hybrid work arrangement, with flexibility for both remote work and in-office presence.

• Oversee the end-to-end claims management process, ensuring efficiency and accuracy.
• Lead, mentor, and manage a team of claims adjusters and support staff remotely.
• Develop and implement effective claims handling policies and procedures.
• Investigate, evaluate, and settle complex insurance claims.
• Ensure compliance with all relevant insurance regulations and company policies.
• Analyze claims data to identify trends, risks, and opportunities for process improvement.
• Manage relationships with external parties, such as legal counsel and repair services.
• Drive initiatives to enhance customer satisfaction throughout the claims process.
• Control claim costs and reserves effectively.
• Conduct regular performance reviews and provide constructive feedback to the claims team.

• Bachelor's degree in Business Administration, Finance, Law, or a related field.
• Minimum of 7 years of progressive experience in insurance claims handling and management.
• In-depth knowledge of various insurance lines and claims procedures.
• Proven leadership and team management skills, with experience managing remote teams.
• Strong analytical, decision-making, and problem-solving abilities.
• Excellent negotiation and conflict resolution skills.
• Proficiency in claims management software and standard office applications.
• Understanding of insurance regulations and compliance requirements.
• Exceptional communication and interpersonal skills.
• Relevant insurance certifications are a strong asset.

• Manage and lead a team of claims adjusters and processors operating remotely.
• Develop and implement effective claims handling procedures and policies.
• Ensure compliance with all relevant insurance regulations and company standards.
• Oversee the investigation, evaluation, and settlement of complex insurance claims.
• Monitor team performance, providing coaching, feedback, and professional development opportunities.
• Analyze claims data to identify trends, root causes of losses, and opportunities for risk mitigation.
• Manage claim reserves accurately and prudently.
• Collaborate with underwriting, legal, and other departments to ensure seamless operations.
• Enhance customer satisfaction by ensuring timely and fair claim resolutions.
• Drive continuous improvement initiatives within the claims department to optimize efficiency and effectiveness in a remote setting.

• Bachelor's degree in Insurance, Business Administration, Finance, or a related field.
• Minimum of 8 years of experience in the insurance claims field, with at least 3 years in a management or supervisory role.
• In-depth knowledge of various insurance lines (e.g., property, casualty, auto) and claims management processes.
• Strong leadership, team management, and motivational skills.
• Excellent analytical, problem-solving, and decision-making abilities.
• Exceptional written and verbal communication skills, crucial for remote interaction.
• Proven ability to manage and develop remote teams effectively.
• Proficiency with claims management software and standard office productivity tools.
• Relevant professional certifications (e.g., ACII, FLMI) are highly desirable.

• Oversee the end-to-end claims handling process, ensuring compliance with company policies and regulatory standards.
• Lead, mentor, and manage a remote team of claims adjusters, setting performance goals and providing regular feedback.
• Develop and implement strategies to improve claims processing efficiency, accuracy, and customer satisfaction.
• Analyze claims data to identify trends, assess risks, and implement preventive measures.
• Manage complex claims, providing expert guidance and support to adjusters.
• Ensure timely and fair settlement of claims in accordance with policy terms and conditions.
• Develop and maintain strong relationships with internal departments, external partners, and legal counsel.
• Monitor claims reserves and financial performance, managing budgets effectively.
• Conduct regular audits of claims files to ensure quality and compliance.
• Stay up-to-date with industry changes, legal requirements, and best practices in claims management.
• Implement and improve claims handling procedures and technologies.
• Handle escalated customer inquiries and complaints related to claims.

• Bachelor's degree in Business Administration, Finance, Law, or a related field.
• Minimum of 7 years of experience in the insurance industry, with at least 5 years in a claims management or supervisory role.
• In-depth knowledge of various insurance lines (e.g., property, casualty, health, auto) and claims handling procedures.
• Proven leadership and team management skills, with experience managing remote teams.
• Strong analytical, problem-solving, and decision-making abilities.
• Excellent written and verbal communication skills, with strong negotiation and conflict resolution abilities.
• Proficiency in claims management software and CRM systems.
• Understanding of relevant insurance laws and regulations.
• Ability to work independently, manage multiple priorities, and meet tight deadlines in a remote environment.
• Professional certifications in claims management (e.g., AIC, CPCU) are highly desirable.

• Oversee the end-to-end claims handling process, ensuring timely and accurate settlements.
• Lead, mentor, and manage a team of claims adjusters and support staff remotely.
• Develop and implement effective claims policies, procedures, and service standards.
• Analyze claims data to identify trends, patterns, and opportunities for process improvement.
• Ensure compliance with all relevant insurance regulations and legal requirements.
• Manage and resolve complex and high-value claims, including litigation cases.
• Control claims costs through effective investigation, negotiation, and reserve management.
• Implement strategies to detect and prevent fraudulent claims.
• Foster strong relationships with policyholders, agents, brokers, and external service providers.
• Contribute to the development of underwriting guidelines based on claims experience.

• Bachelor's degree in Business Administration, Law, Finance, or a related field.
• Minimum of 6 years of experience in insurance claims management, with significant supervisory or managerial experience.
• Comprehensive knowledge of insurance products, claims processes, and relevant legislation.
• Proven ability to manage complex claims and navigate legal and regulatory landscapes.
• Strong leadership, team management, and interpersonal skills.
• Excellent analytical, problem-solving, and decision-making abilities.
• Proficiency in claims management software and standard office applications.
• Ability to work independently and lead a remote team effectively.
• Professional designations in claims management (e.g., AIC, CPCU) are highly desirable.
• Experience in (specify specialization, e.g., motor, property, liability) claims is a plus.

• Lead and manage the day-to-day operations of the remote claims department.
• Oversee the investigation, evaluation, and settlement of all general insurance claims.
• Ensure claims are processed accurately, efficiently, and in compliance with policy terms and regulatory requirements.
• Manage a team of claims professionals, providing guidance, training, and performance management.
• Develop and implement strategies to control claims costs and minimize fraudulent activity.
• Monitor claims trends and identify opportunities for process improvement and efficiency gains.
• Maintain high standards of customer service throughout the claims process.
• Collaborate with underwriting, legal, and other departments to ensure cohesive operations.
• Analyze claims data to identify emerging risks and recommend preventive measures.
• Represent the company in claim-related disputes or litigation as necessary.

• Bachelor's degree in Business Administration, Law, or a related field. Relevant professional insurance qualifications (e.g., ACII) are highly advantageous.
• Minimum of 8 years of experience in insurance claims management, with at least 3 years in a leadership role.
• Proven experience managing remote teams.
• In-depth knowledge of general insurance products, policy wordings, and claims procedures.
• Strong understanding of relevant insurance laws and regulations.
• Excellent leadership, communication, negotiation, and interpersonal skills.
• Proficiency in claims management software and systems.
• Strong analytical and problem-solving abilities.
• Ability to make sound judgments and decisions under pressure.
• Commitment to ethical conduct and customer satisfaction.

• Manage and oversee the processing of complex aviation insurance claims.
• Lead and mentor a remote team of claims adjusters and support staff.
• Conduct thorough investigations to determine coverage, liability, and damages.
• Negotiate settlements with claimants, legal counsel, and other stakeholders.
• Ensure timely and accurate claims settlement in accordance with policy terms and conditions.
• Identify and pursue subrogation and recovery opportunities.
• Detect and prevent fraudulent claims.
• Maintain accurate claims records and prepare detailed reports for management.
• Ensure compliance with all relevant insurance regulations and company policies.
• Provide expert advice and support on aviation insurance claims matters.
• Develop and implement strategies for improving claims handling efficiency and customer satisfaction.

• Bachelor's degree in Law, Business Administration, or a related field; relevant professional insurance qualifications are essential.
• Minimum of 8 years of experience in insurance claims, with a specialization in aviation insurance.
• Proven experience in managing complex, high-value claims.
• In-depth knowledge of aviation insurance policies, aviation law, and industry practices.
• Strong understanding of claims investigation, negotiation, and settlement processes.
• Demonstrated leadership ability and experience managing remote teams.
• Exceptional analytical, problem-solving, and decision-making skills.
• Excellent written and verbal communication and interpersonal skills.
• Proficiency in claims management software and general office applications.
• Ability to work independently and manage workload effectively in a remote setting.