531 Career Services jobs in Kenya

Role: PROVIDER SERVICES SUPERVISOR - VOICE
Level: Supervisor
Reporting Line: Provider Services Assistant Manager
Customer Type: Maxicare Providers and Members
Position Accountability Statement
The Provider Services Supervisor - Voice plays a critical role in ensuring the smooth functioning of the Voice performance and has a direct impact on the efficiency of the overall team's processes. This will improve service delivery, uphold the quality and reliability of our services for Maxicare members, and support our Partner Providers.

Responsibility Highlights
The following broad responsibility statements are representative of the basic expectations about the role or function. Depending on business needs and exigencies, these responsibility statements may be modified. Critical to any leadership function is the need to demonstrate flexibility and agility in adapting to the changing requirements of the business.

• Minimal to zero supervision to review, evaluate, and process Letters of Authorization (LOA) following established procedures and professionally explain coverage and non-coverage details during member's availment
• Analyze escalations and address concerns related to internal and external partners regarding eligibility, coverage (professional fees, miscellaneous & etc.) and procedures within the standard turn-around time.
• Offer first-hand solutions for captured complaints and endorse to internal departments (MRG, UEF, Sales) as necessary.
• Works directly with the immediate superior in meeting the team and company's common goal. Prepare and submit reports ensuring that data is accurate and comprehensive.
• Can execute various campaigns and tasks as needed during manpower shortages, business continuity planning (BCP) events, or when service level agreements (SLA) for other teams or sub-units are critically low, ensuring operations remain smooth and responsive to immediate demands

Desired Skills And Competencies

• Strong Communication Skills: Strong verbal and written communication skills to explain coverage, handle inquiries, and liaise with various stakeholders effectively.
• Customer Service Oriented: Focus on providing excellent service, including handling inquiries and complaints with professionalism and empathy. Understanding Maxicare products and account's benefits and coverages.
• Problem-Solving Abilities: Capacity to assess situations and escalate complex cases appropriately, while providing first-hand solutions when possible.
• Organizational Skills and Technical Proficiency: Proficiency in managing multiple tasks, prioritizing effectively, and ensuring accurate documentation and filing of transactions. Experience with CRM systems (like Salesforce) and telephony systems (like Genesys) for managing customer interactions.
• Adaptability: Willingness to adjust to changing circumstances, especially during business continuity planning or manpower shortages.
• Confidentiality and Ethics: Commitment to maintaining patient confidentiality and adhering to ethical standards in all operations.

Professional Qualification

• A Bachelor's degree in a Healthcare or Medical-related field is preferred. Alternatively, candidates with at least 3 years of college education with a minimum of 2 years experience in the Customer Service, or work experience in the medical field.
• Excellent verbal and written communication skills.
• Proficient in data entry and transaction processing with attention to detail.
• Proficient in using Google Applications (Gmail, GSheets, GSlides & etc.).

Company Description
Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector's most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We're passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

Job Description
To provide comprehensive and accurate investigation, diagnosis and resolution of all high touch client inquiries, requests, compliments and complaints to maintain positive client experience and minimise risk and losses to Corporate & Investment Banking.

Qualifications
Type of Qualification:
First degree

Experience Required
Service Management
3-4 years

• Proficient general client services and / or support capability with some technical experience.
• Client relationship experience preferred .
• Basic knowledge and / or exposure to banking products and services

Additional Information

Behavioural Competencies

• Embracing Change
• Interacting with People
• Inviting Feedback
• Making Decisions
• Team Working
• Understanding People
• Upholding Standards

Technical Competencies:

• Active Listening
• Client Servicing
• Continuous Improvement
• Data Analysis
• International Market Knowledge
• Product and Services Knowledge
• Query Resolution
• Root Cause Analysis

Company Description

Lulek Capital Management Ltd offers comprehensive investment and insurance services with a deep commitment to helping individuals and businesses achieve their financial goals. The company blends expertise, innovation, and personalization to deliver exceptional value. With a mission to empower clients with the knowledge and solutions needed to build and protect their financial futures, Lulek Capital offers a range of investment products and strategies, including retirement planning and wealth management. Additionally, the company provides insurance solutions encompassing life, health, and property insurance to safeguard what matters most to clients.

Role Description

This is a full-time on-site role for a Financial Services Advisor located in Nairobi County, Kenya. The Financial Services Advisor will be responsible for providing financial planning, retirement planning, and investment advisory services to clients. Key tasks include analyzing clients' financial situations, offering financial advice, developing personalized financial strategies, and managing investment portfolios. The advisor will also be responsible for maintaining client relationships, conducting regular reviews, and staying updated on financial market trends and products.

Qualifications

• Expertise in Financial Planning and Retirement Planning
• Strong background in Finance and Investments
• Experience in providing Financial Advisory services
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Relevant certifications such as CFP (Certified Financial Planner) or CFA (Chartered Financial Analyst) are a plus
• Bachelor's degree in Finance, Economics, Business Administration, or a related field
• Experience in the financial services industry is highly desirable

In this role at
Vyntra
, you will be an integral part of our Customer Excellence Delivery organization, acting as a customer-facing representative. You will deliver the technical implementation of full end-to-end projects of our innovative software solutions, ensuring they meet or exceed customer expectations. The work is bespoke, and candidates should be comfortable managing ad hoc challenges, bugs, and blockers as they arise.

What You'll Do

• Maintain advanced technical capability to implement and operate Vyntra solutions at a high level of competency.
• Design and deploy solutions to the required standard of quality.
• Understand customer requirements and advise on best use of Vyntra's solutions.
• Educate and empower customers to maximize adoption of the solution.
• Provide service and support at levels 1/2/3 as needed.
• Collaborate closely with Project Managers, Business Analysts, Presales, Sales, and R&D teams.
• Participate in pre-sales activities, including RFP responses and proof-of-concept exercises.

What We're Looking For

• Strong IT/software implementation skills with hands-on experience.
• Expertise in Linux (primary OS for Vyntra solutions) and scripting languages such as Python, PySpark, and Bash.
• Database experience, including SQL and scripting to extract or manipulate data (administration not required); familiarity with ElasticSearch, Oracle, MSSQL, MariaDB is a plus.
• Strong problem-solving skills and ability to manage dynamic, customer-specific projects.
• Excellent communication skills; able to explain technical concepts to non-technical audiences.
• Customer-facing or consulting experience (minimum 2 years) and experience handling complex or ad hoc challenges.
• Finance, banking, or related background is advantageous.
• Fluent English; other languages a plus.

Work Environment

• Customers located across MEA; travel to customer sites required (up to 60%).
• Combination of remote, hybrid, and on-site work depending on project needs. Remote work can present blockers or challenging customer interactions.
• Team-oriented, collaborating with cross-functional and virtual teams.

Who You'll Work With
You are someone who thrives in a high-performance environment, bringing a growth mindset and entrepreneurial spirit to tackle meaningful challenges that have a real impact.

In return for your drive, determination, and curiosity, we'll provide the resources, mentorship, and opportunities to help you quickly broaden your expertise, grow into a well-rounded professional, and contribute to work that truly makes a difference.

When you join us, you will have:

• Continuous learning: Our learning and apprenticeship culture, backed by structured programs, is all about helping you grow while creating an environment where feedback is clear, actionable, and focused on your development. The real magic happens when you take the input from others to heart and embrace the fast-paced learning experience, owning your journey.
• A voice that matters: From day one, we value your ideas and contributions. You'll make a tangible impact by offering innovative ideas and practical solutions. We not only encourage diverse perspectives, but they are critical in driving us toward the best possible outcomes.
• Global community: With colleagues across 65+ countries and over 100 different nationalities, our firm's diversity fuels creativity and helps us come up with the best solutions. Plus, you'll have the opportunity to learn from exceptional colleagues with diverse backgrounds and experiences.
• Exceptional benefits: On top of a competitive salary (based on your location, experience, and skills), we provide a comprehensive benefits package to enable holistic well-being for you and your family.

Your Impact
As the Office Services Assistant, you will oversee daily office operations to ensure a clean, organized, and efficient work environment.

You will manage the office supplies inventory, placing orders as needed, and coordinate the maintenance and repair of office equipment and facilities. Your role will include assisting with scheduling meetings, appointments, and travel arrangements for staff, as well as handling incoming and outgoing correspondence, including emails, phone calls, and mail.

You will support HR functions such as onboarding new employees and maintaining employee records. Additionally, you will organize and coordinate company events, meetings, and conferences, while maintaining office policies and procedures to ensure compliance with company standards. Providing general administrative support to the team as required will also be a key part of your responsibilities.

Your Qualifications and Skills

• Bachelor's degree in Business Administration, Office Management, or a related field
• Proven experience as an Office Administrator, Office Manager, or similar role
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Strong organizational and time management skills
• Ability to work independently and as part of a team
• Attention to detail and problem-solving skills
• Knowledge of office management systems and procedures
• Excellent verbal and written communication skills

Company Description

Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector's most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We're passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

Job Description

The Client Services Consultant is expected to:

• Provide an effective Query Resolution service.
• Interacting in a professional, friendly manner with internal as well as external clients.
• Understand the risks associated with handling client queries and dissemination of confidential information.
• Provide effective resolution of all compliance issues including regulatory requirements as they pertaining to account management

Qualifications:
First Degree

Field of Study
: Business Commerce, Finance or any other related field

Mandarin speaking is a Mandatory Requirement
.

Experience

Two years working experience with a bias in operations and/or call centre

• Sound knowledge of transaction processing as it relates to channels for accounts, products and transaction types.
• Knowledge of bank products and services applicable to the market served.
• Knowledge of service standards.
• Knowledge of the Code of Banking Practice.
• Sound knowledge of regulatory requirements in the handing and monitoring of accounts opened

Technical Competencies

• Good analytical skills
• Communicates with impact
• Attention to detail
• Fluent in Mandarin Language

Behavioural Competencies

• Analytical, pays attention to detail.
• Sense of responsibility/Ownership
• Independent and energetic. Needs to be self motivated and shows initiative.
• Customer service oriented
• A team player.
• Maintains good working relations with stakeholders

SUPERVISOR - MEMBER SERVICES
Level: Supervisor
Reporting Line:
Asst. Manager - Member Services/ Manager - Member Services

Customer Type:
Maxicare Members

Position Accountability Statement
The Inhouse Representative is responsible for handling inbound calls from customers, particularly those related to concerns or appointment scheduling at our Primary Care Clinic. This role requires providing exceptional customer service, addressing inquiries or issues promptly and efficiently, and ensuring alignment with the organization's service standards and goals.

Broad Responsibility Highlights
Customer Service:

• Assisting to book an appointment in our PCC
• Providing assistance in follow up in their laboratory result.
• Handles inbound calls from customers, addressing inquiries, complaints, and requests in a professional manner.
• Provides accurate information regarding products, services, policies, and procedures.
• Escalates complex issues to the appropriate department or supervisor when necessary.

Call Management

• Manages call volume efficiently, ensuring timely responses to customer inquiries.
• Follows standard operating procedures for call handling and documentation.
• Logs and updates customer interactions in the system as required.
• Adheres to call scripts and processes to maintain consistency and quality.

Performance Monitoring

• Meets or exceeds individual performance targets, including average handle time (AHT), call resolution rates, and customer satisfaction scores (CSAT).
• Receives regular feedback and coaching to improve performance and customer service skills.
• Utilizes key performance indicators (KPIs) to track and monitor performance.

Problem Resolution

• Provides timely and effective resolutions for customer concerns or issues.
• Identifies customer needs and offers suitable solutions to enhance satisfaction.
• Demonstrates active listening and empathy when handling customer complaints or challenging situations.

Communication

• Communicates clearly and professionally with customers, colleagues, and supervisors.
• Escalates issues to higher management or departments when necessary for further assistance.
• Maintains effective communication and collaboration with team members and leadership.

Adherence To Policies

• Ensures compliance with company policies, procedures, and quality standards.
• Follows data protection guidelines to safeguard customer information.
• Maintains knowledge of the latest updates on services, products, and procedures.

Reporting And Documentation

• Accurately records and documents customer interactions, including complaints, inquiries, and resolutions.
• Submits daily/weekly performance reports, including call logs and customer feedback.

Team Collaboration

• Collaborates with team members and other departments to ensure smooth operations and customer service delivery.
• Participates in team meetings and shares insights to improve team performance.

Motivation And Morale

• Contributes to a positive and energetic work environment by maintaining a professional attitude.
• Actively engages in team-building activities and supports a cooperative team dynamic.

Desired Skills And Competencies

• Customer-Centric Approach
• Effective Communication Skills
• Problem Solving
• Time Management
• Attention to Detail
• Patience and Empathy

EDUCATIONAL REQUIREMENT

College Graduate of 4, 5 year-course, preferably: Medical Allied Courses

Experience And Training
at least 6 months hospital experience is an advantage but may not be required

Skills Requirement
Skilled or specialized: proficiency is gained thru wide experience in a SPECIALIZED or TECHNICAL area

Position Title:

Account Manager

Application Method:

1. Brief Description:

The Digital Monkeys Limited is a digital marketing agency based in Nairobi, Kenya. Over the past 9 years, we have remained dedicated to driving business results using expert digital services and a repeatable methodology to power our clients' brands. Our mission and vision revolve around empowering our clients through technology and creative thinking with the ultimate goal of establishing ourselves as the most efficient and reliable digital firm in Africa. 

The Account Manager position at our Company offers an exciting opportunity for experienced professionals passionate about the intersection of marketing, technology, and client relations. This role involves managing client accounts, collaborating with cross-functional teams, and implementing marketing strategies. This is a contractual position with ongoing career development opportunities.

1. Key Responsibilities:

The mission for this role in our Company is to enhance efficiency in service delivery and cross-functional collaboration, ensure high-quality work is delivered to clients, enhance customer relationships and retention, and grow client revenue. Responsibilities include:

1. Communicating with clients to gather project requirements, provide updates, and address inquiries.
2. Leading the development and execution of marketing campaigns based on the clients needs.
3. Conducting market research and analysis to identify industry trends and opportunities.
4. Collaborating with internal teams such as creative, digital and finance to ensure timely and successful project delivery.
5. Monitoring campaign performance metrics and preparing comprehensive reports for clients.
6. Developing and implementing innovative ideas and strategies to enhance client satisfaction and campaign effectiveness.

7. Committing to continuous learning and professional development.

8. Key Performance Indicators:

#

KPI

Weight

1

Client Satisfaction - Meeting Client KPIs

25%

2

Attentiveness & Responsiveness to Client Concerns

15%

3

Achieve a 30% increase in sales through upselling, cross-selling and RFPs

15%

4

Teamwork

15%

5

Continuous Learning and Development

10%

6

Compliance in Using Company Systems and Policies

10%

7

Upskilling & Developing the Account Management Team

10%

1. Key Competencies:

4.1 Qualifications:

1. 3 - 5 Years experience in marketing, advertising, or digital marketing agency, with a track record of successful client account management.
2. Project Management
3. Bachelor's degree or higher in Marketing, Business Administration, Communication, or a related field.
4. Strong written and verbal communication and presentation skills.
5. Exceptional organizational and time management abilities.
6. Proven ability to work independently and as part of a team in a fast-paced environment.
7. You have an expert understanding of digital marketing key figures, reporting metrics, delivery and analysis and excellent analytical skills and an affinity for data and trends.
8. Strong understanding of the competitive digital landscape across Search, Social, Native and Display.

4.2 Skills:

1. Client Relationship Management
2. Project Coordination - ensure delivery of all projects to the highest quality standards, proactively meeting and managing deadlines
3. Team Collaboration
4. Market Research and Analysis; Data Analysis and Reporting
5. Creative Problem-Solving and Strategic Thinking

The salary we are offering for this position ranges between KES 70, ,000 Gross

Join our team and embark on a rewarding journey to further develop your skills, expand your network, and advance your career in digital marketing as a Account Manager