202 Call Centers jobs in Kenya

We embrace passionate Team Members who consistently display our values: United, Informative, Approachable, Caring and Transparent. We are united in our collective effort to achieve member goals and proactively provide solutions tailored to individual Member needs. We are committed to ensuring that each Member receives a positive service experience and trusted financial advice. Join the Nuvision Team today Let us be part of your career journey

Sign-on bonus available for eligible external applicants Contact us today to learn more
The primary role of the Member Contact Center Representative I is to provide exemplary service to Credit Union via all manners and methods of contact, including but not limited to phones, e-mail, web channels, mail, and facsimile. Under general supervision, the MCC Rep I performs a wide variety of duties related to member service such as processing deposits and withdrawals, reviewing account information and credit/card transactions, processing loan payments, providing basic online banking support, etc. This position supports all of the Credit Union depository and lending products and works to achieve cross-sell goals established by the Credit Union. MCC Rep I's are generally on the phone in a queue the entire day and responsible for adhering to their assigned schedule to ensure member service standards are met and exceeded. This role's focus is the member experience and is expected to represent Nuvision Credit Union in a positive and professional manner at all times, showing mutual respect while working with and collaborating with others to build strong relationships internally within the organization and externally with our members. This means supporting the Credit Union goals and Core Values. They must maintain confidentiality with member information, pay attention to detail, ensure accuracy, demonstrate sound judgment, and act with tact and diplomacy.

Responsibilities

• Responsible for providing efficient and timely service to the membership via phone, mail, facsimile, as applicable. Provides basic member service transactions, with quality and accuracy.
• Consults with members. Identifies needs, offers solutions, and follows up on any pending transactions. Holds conversations that matter with members either in person or over the phone.
• Recommends other products and services such as ancillary products as appropriate from having conversations that matter with members.
• Performs various duties including but not limited to: Opening all new Member Accounts; Savings, Checking, Money Market, Trust, Certificates, and IRA. Completes all appropriate forms such as Account Cards, Certificate Application and Agreement, Trust Application and Agreement, and Certificate of Trust. Recommends other products and services as appropriate from having conversations that matter with members.
• Performs a wide variety of account maintenance including but not limited to changes of address, name changes, adding/updating account set up, adding/updating joint owners, adding/updating beneficiaries, closing accounts, processing deceased accounts and notary services.
• Identifies and reports any suspicious behavior or suspected fraud activity.
• Completes all required training and compliance modules.
• Treats all co-workers and members with respect.
• Supports and participates in continuous improvement activities.
• Represents the Credit Union in a positive and professional manner.
• Maintains member and other sensitive information with confidentiality.
• Other related duties as assigned.

Qualifications

• 1 year retail experience with a proven track record in meeting and or exceeding service and sales goals.
• Basic understanding of financial products and services
• Professional verbal skills and etiquette
• Competent computer knowledge and proficiency in Microsoft applications (Word, Outlook and Excel), remote signing and ability to work and operate a webcam
• Excellent follow up
• Strong interpersonal skills with the ability to effectively listen, understand, and anticipate member needs
• Excellent Written skills (Email) – Grammar and Spelling
• Member service and organizational skills
• Work well with other departments – Team player
• Genuine interest in helping members through Conversations that Matter and have an empathetic and caring nature
• Willingness to make a difference
• Personable and professional

Education

• High School Diploma or equivalent

Website:

Pay scale by applicable geographic location:

• Alaska: Min-$20.00 Mid-$4.31 Max- 29.17
• Arizona: Min- 16.77 Mid- 20.96 Max- 25.15
• Nevada: Min- 17.15 Mid- 21.44 Max- 25.73
• Texas: Min- 16.14 Mid- 20.18 Max- 24.22
• Washington: Min- 20.00 Mid- 24.35 Max- 29.23
• Wyoming: Min- 16.53 Mid- 20.67 Max- 24.80

The final pay offered to a successful candidate will be dependent on several factors that may include but are not limited to the type and years of experience within the job, the type of years and applicable experience within the industry, job related training/education, etc.

Benefits

• Medical
• Dental
• Vision
• Life Insurance
• Flexible Spending Account
• 401(k) Matching
• Paid Time Off
• Training Provided
• Tuition Reimbursement

Company Description

Elteng BPO Ltd is a leading provider of financial and business process solutions in East Africa. We are a pan-African business process outsourcing (BPO) firm specializing in bespoke debt collection and receivables management. Our services help businesses across diverse sectors increase efficiency, streamline processes, reduce internal costs, and build lasting customer relationships.

Role Description

This is a full-time on-site role for a Call Center Debt Collection Agent located in Thika Town and Roasters, Thika RD. The Debt Collection Agent will be responsible for managing and collecting overdue bills, maintaining records of collection activities, and negotiating terms of payment with debtors. Day-to-day tasks also include contacting clients via phone or email, providing customer service, and ensuring compliance with all regulatory requirements and company policies.

Qualifications

• Excellent negotiation skills
• Experience in Debt Collection
• Strong Communication and Customer Service skills
• Knowledge in Finance
• Excellent problem-solving and negotiation skills
• Ability to work independently and efficiently in a fast-paced environment
• Previous experience in a call center or a related field is an added advantage
• High school diploma or equivalent education

About Influx:

Influx provides customer service for brands and tech companies on demand, 24/7, every day of the year (including holidays). To achieve this, our operation consists of agents and managers working around the globe to achieve the company's objectives.

Learn more about us.

Essential Duties:

• Manage a high volume of Inbound/Outbound Phone, Email & Chat contacts from customers who are calling with questions or need assistance with their issues
• Full understanding of how to deliver a positive customer experience whilst maintaining strict call-handling KPIs
• Liaison with other departments to resolve customer issues
• Communicate effectively and with a positive tone with peers and your manager
• Contribute to a high-performance and friendly workplace culture
• Identify and assess customers' needs to achieve satisfaction
• Build sustainable relationships and trust with customers, clients, and other stakeholders through open and interactive communication
• Achieve the client and Influx's KPIs (Call Handling, Email, Chat, CSAT & QA quotas)
• Strong knowledge in understanding the importance of maintaining ownership in handling customer complaints, until you feel it is appropriate to escalate.
• Deliver on your promises and obligations to drive an exceptional customer experience

Minimum requirements:

• At least 1 year of proven customer support experience or experience as a call center representative in a BPO environment
• Excellent written and verbal English communication skills, English Language must be clear, with no native accent
• Strong problem-solving and negotiation skills, as well as the ability to handle difficult customer calls
• We operate 24/7 and work on a rotating roster - you must be OK to work weekends on any allocated shift
• Empathetic and displays the necessary soft skills required for customer support
• Ability to take ownership of the situations
• Able to work in a fast-paced environment
• Ability to multitask and not get frustrated
• Track record of achieving KPIs and delivering strong CSAT scores

IMPORTANT NOTES:

• Influx never asks candidates to make any payment throughout the entire recruitment process.
• Successful candidates will be contacted only through email ending with

If this sounds like you or someone you know, the application link is below Apply now

"Improving the lives of those with chronic care diseases while providing solutions to our customers."
Looking for a new opportunity? At SuperCare Health you have the chance to reach your dreams by helping us in serving the healthcare needs of our ever-growing patient population. Matching passion with careers, here hard work has never been so satisfying.

• PLEASE NOTE THIS IS AN IN-PERSON ROLE**

Who We Are
SuperCare Health (SCH) is the foremost post-acute, in-home healthcare provider in the Western U.S., dedicated to serving the healthcare needs of our expanding patient population for nearly 50 years. Specializing in respiratory and chronic disease management, we have earned our position as a leader in the industry by delivering innovative solutions that significantly enhance the quality of life for our patients. Our unwavering commitment to excellence has established us as a trusted partner for healthcare providers nationwide.

What We're Looking For
The
Manager, Call Center Operations
will be responsible for launching and managing SuperCare Health's Call Center hub in the Salt Lake City area. This individual will play a key role in establishing a strong presence in Utah, leading the hiring, training, and development of a team of 30–50 onsite Customer Care Specialists. The Call Center Manager will ensure excellence in patient and provider support, drive operational efficiency, and deliver on key performance indicators (KPIs) aligned with company goals.

What You'll Do
Leadership & Team Management

• Build, lead, and manage a team of 30–50 Customer Care Specialists in person at the Salt Lake City hub.
• Recruit, hire, and onboard new staff to support the rapid growth of the Utah market.
• Provide coaching, mentoring, and performance management to ensure team success.
• Foster a culture of accountability, collaboration, and service excellence.

Training & Development

• Oversee training and skill development programs for Customer Care Specialists, with support from corporate resources.
• Ensure staff are fully equipped to handle patient inquiries, provider communications, and service-related calls effectively and compassionately.
• Promote continuous learning to enhance call quality, compliance, and efficiency.

Operations & Performance Management

• Establish and implement call center processes, workflows, and best practices.
• Track, analyze, and report on call center KPIs, including call volume, service levels, quality assurance, first-call resolution, patient satisfaction, and productivity metrics.
• Develop strategies to improve operational performance and deliver measurable results.
• Collaborate with cross-functional teams, including Clinical Services, Field Operations/Dispatch, and Corporate Operations, to ensure seamless patient experiences.

Strategic Impact

• Serve as the primary leader establishing SuperCare Health's call center presence in Utah.
• Partner with senior leadership to align the call center's goals with overall business objectives.
• Act as a change agent to support growth, scalability, and excellence in patient care delivery.

This role may be a fit for you if you have…

• A Bachelor's degree in Business, Healthcare Administration, or related field preferred.
• Minimum 5 years of call center leadership experience, preferably in healthcare, durable medical equipment (DME), or related industries.
• Proven track record of managing large teams (30+ employees) in a high-volume call center environment.
• Strong understanding of call center operations, metrics, and workforce management.
• Excellent leadership, communication, and interpersonal skills.
• Ability to thrive in a fast-paced, growth-oriented environment.
• Demonstrated ability to recruit, build, and retain high-performing teams.
• Proficiency with call center technology platforms and reporting tools.

Benefits

• Medical
• Dental
• Vision
• Flexible Savings Account
• 401K
• Voluntary Life Insurance
• Observed Holidays: New Year's Day, Memorial Day, July 4th, Labor Day, Thanksgiving Day, Christmas Day.

Perks

• Paid Training
• Paid Time Off
• Sick Time
• Growth Opportunities
• Employee Referral Reward Program
• Employee Discount Program

Any employment proposal is contingent upon satisfactory completion of: Background Check, Reference Check(s), Driving Record (if applicable), Pre-employment Drug and TB Tests
What SuperCare Health Is About
"SuperCare Health is a comprehensive, post- acute care, respiratory services company, focused on managing high-risk respiratory patients in their homes.
Today, SuperCare health manages millions of lives annually, with a growing team of more than 400 members, and has one of the highest-rated satisfaction scores from both our customers and patients.
Our goal is to be the most trusted and preferred resource to manage high-risk, post-acute respiratory patients through our high-touch clinical team and high-tech, innovative solutions. Our end-to- end care solutions, from the hospital to the home, close gaps in care, reduce costs of care and improve outcomes. Our in-home services include ventilation, oxygen, CPAP/BiPAP, enteral nutrition, pharmacy services, and an expanding population health program.
We are uniquely structured to be a responsive and agile community provider, yet we also possess the stability and effectiveness of a large enterprise. As a thriving business, our chief focus is on what really matters: reducing hospital re-admissions, optimizing outcomes and improving the lives of patients with chronic care diseases, every day.``
Connect With Us
Company Website

Company Business Hours - 8:30 AM – 5:30 PM PST

LinkedIn

Twitter

Facebook

Instagram

Araceli Richardson - Jr. Recruiter LinkedIn

"Improving the lives of those with chronic care diseases while providing solutions to our customers."
Looking for a new opportunity? At SuperCare Health you have the chance to reach your dreams by helping us in serving the healthcare needs of our ever-growing patient population. Matching passion with careers, here hard work has never been so satisfying.

• PLEASE NOTE THIS IS AN IN-PERSON ROLE**

Who We Are
SuperCare Health (SCH) is the foremost post-acute, in-home healthcare provider in the Western U.S., dedicated to serving the healthcare needs of our expanding patient population for nearly 50 years. Specializing in respiratory and chronic disease management, we have earned our position as a leader in the industry by delivering innovative solutions that significantly enhance the quality of life for our patients. Our unwavering commitment to excellence has established us as a trusted partner for healthcare providers nationwide.

What We're Looking For
The
Manager, Call Center Operations
will be responsible for launching and managing SuperCare Health's Call Center hub in the Provo area. This individual will play a key role in establishing a strong presence in Utah, leading the hiring, training, and development of a team of 30–50 onsite Customer Care Specialists. The Call Center Manager will ensure excellence in patient and provider support, drive operational efficiency, and deliver on key performance indicators (KPIs) aligned with company goals.

What You'll Do
Leadership & Team Management

• Build, lead, and manage a team of 30–50 Customer Care Specialists in person at the Salt Lake City hub.
• Recruit, hire, and onboard new staff to support the rapid growth of the Utah market.
• Provide coaching, mentoring, and performance management to ensure team success.
• Foster a culture of accountability, collaboration, and service excellence.

Training & Development

• Oversee training and skill development programs for Customer Care Specialists, with support from corporate resources.
• Ensure staff are fully equipped to handle patient inquiries, provider communications, and service-related calls effectively and compassionately.
• Promote continuous learning to enhance call quality, compliance, and efficiency.

Operations & Performance Management

• Establish and implement call center processes, workflows, and best practices.
• Track, analyze, and report on call center KPIs, including call volume, service levels, quality assurance, first-call resolution, patient satisfaction, and productivity metrics.
• Develop strategies to improve operational performance and deliver measurable results.
• Collaborate with cross-functional teams, including Clinical Services, Field Operations/Dispatch, and Corporate Operations, to ensure seamless patient experiences.

Strategic Impact

• Serve as the primary leader establishing SuperCare Health's call center presence in Utah.
• Partner with senior leadership to align the call center's goals with overall business objectives.
• Act as a change agent to support growth, scalability, and excellence in patient care delivery.

This role may be a fit for you if you have…

• A Bachelor's degree in Business, Healthcare Administration, or related field preferred.
• Minimum 5 years of call center leadership experience, preferably in healthcare, durable medical equipment (DME), or related industries.
• Proven track record of managing large teams (30+ employees) in a high-volume call center environment.
• Strong understanding of call center operations, metrics, and workforce management.
• Excellent leadership, communication, and interpersonal skills.
• Ability to thrive in a fast-paced, growth-oriented environment.
• Demonstrated ability to recruit, build, and retain high-performing teams.
• Proficiency with call center technology platforms and reporting tools.

Benefits

• Medical
• Dental
• Vision
• Flexible Savings Account
• 401K
• Voluntary Life Insurance
• Observed Holidays: New Year's Day, Memorial Day, July 4th, Labor Day, Thanksgiving Day, Christmas Day.

Perks

• Paid Training
• Paid Time Off
• Sick Time
• Growth Opportunities
• Employee Referral Reward Program
• Employee Discount Program

Any employment proposal is contingent upon satisfactory completion of: Background Check, Reference Check(s), Driving Record (if applicable), Pre-employment Drug and TB Tests
What SuperCare Health Is About
"SuperCare Health is a comprehensive, post- acute care, respiratory services company, focused on managing high-risk respiratory patients in their homes.
Today, SuperCare health manages millions of lives annually, with a growing team of more than 400 members, and has one of the highest-rated satisfaction scores from both our customers and patients.
Our goal is to be the most trusted and preferred resource to manage high-risk, post-acute respiratory patients through our high-touch clinical team and high-tech, innovative solutions. Our end-to- end care solutions, from the hospital to the home, close gaps in care, reduce costs of care and improve outcomes. Our in-home services include ventilation, oxygen, CPAP/BiPAP, enteral nutrition, pharmacy services, and an expanding population health program.
We are uniquely structured to be a responsive and agile community provider, yet we also possess the stability and effectiveness of a large enterprise. As a thriving business, our chief focus is on what really matters: reducing hospital re-admissions, optimizing outcomes and improving the lives of patients with chronic care diseases, every day.``
Connect With Us
Company Website

Company Business Hours - 8:30 AM – 5:30 PM PST

LinkedIn

Twitter

Facebook

Instagram

Araceli Richardson - Jr. Recruiter LinkedIn

Company Description

Plumbisimo is a trusted plumbing company dedicated to providing high-quality plumbing and heating services for residential and commercial clients. With a team of fully qualified and experienced engineers, Plumbisimo specializes in everything from emergency repairs and leak detection to full bathroom installations and central heating systems.

Known for its reliability, transparency, and commitment to customer satisfaction, Plumbisimo combines advanced tools with expert knowledge to deliver fast, efficient, and cost-effective solutions. Whether it's a minor fix or a major plumbing project, Plumbisimo is the go-to partner for dependable, professional service.

Role Description

Based on a self-employed/contractor basis with a long-lasting working relationship. We are seeking a friendly, organized, and detail-oriented Customer Service Representative (CSR) to join our dynamic plumbing service team. As the first point of contact for our customers, the CSR plays a crucial role in creating a positive first impression, coordinating service calls, and ensuring smooth communication between customers and technicians.

Qualifications

• 1+ year of customer service experience (preferably in plumbing, HVAC, or home services)
• Strong phone etiquette and excellent verbal and written communication skills
• Demonstrated experience in enhancing customer satisfaction and delivering exceptional service
• Solid understanding of customer support principles and customer experience best practices
• Familiarity with service dispatching software (e.g., Joblogic) is a plus – training will be provided
• Basic computer proficiency, including email, data entry, and scheduling tools
• Strong problem-solving abilities and keen attention to detail
• Ability to multitask and remain calm under pressure in a fast-paced environment
• Excellent interpersonal skills and the ability to work well within a team
• Previous experience in a similar customer service or dispatch role is beneficial

Key Responsibilities
:

Customer Communication

• Great Internet connection

• Answer incoming calls professionally and courteously

• Adequate response time for emails, messages

• Adequate response time for calls – call back immediately

• Calls, Email, SMS. Whats-app

• CRM (Customer Relationship Management) software

• Provide information about plumbing services, pricing, and appointment availability

• Handle customer inquiries, complaints, and requests with patience and professionalism

• Make outbound calls to confirm appointments, follow up on services, or reschedule jobs

Scheduling & Coordination

• Schedule service calls and dispatch technicians using service software

• Coordinate with the field team to ensure efficient job routing and timely service

• Adjust schedules for emergency jobs or cancellations

Administrative Duties

• Maintain accurate customer records and service history in the CRM system

• Prepare and send estimates, invoices, and job notes when needed

• Collect and process payments or deposits via App

• Assist with office tasks and reporting as needed

• Assist with marking tasks

Work Environment:

• Work from home

What We Offer:

• Overtime and extra pay

Customer Service Representative (Calls)
About Us
Helpware is a technology-driven American company with offices in the USA, Ukraine, Mexico, Germany, Albania, Poland, Puerto Rico, the Philippines, and Uganda which provides Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of providing best in class value-adding services to our partners by leveraging our empowered teams, innovative solutions, and technologies.

Ou
r
Uganda team is growing and we're looking for experienced
Customer Support Representatives
to join our Helpware team.

Position Overview
As a Customer Support Representative, you will collaborate with core team members and department heads to navigate customers' needs and deliver optimal results. We are looking for a candidate with a history of success interacting with customers, building strong relationships, and practicing customer advocacy. Our ideal candidate is eager to learn, strives for excellence, and is committed to building a long-term career.

Primary Responsibilities

• Inbound & outbound calls;
• Scheduling reservations for transportation to healthcare appointments;
• Checking on the status of those transportation reservations;
• Interaction not only with health plan members but also with transportation providers and healthcare facilities;
• Routing calls to internal teams that specialize in questions related to billing, benefit balances, and other general account issues.

Required Education And Experience

• Bachelor's Degree
• English proficiency C1 and C2

Preferred Education And Experience

• One (1) year of customer support experience preferred

Skills

• Outstanding problem-solving skills and ability to maintain professionalism in a high-stress environment
• Strong communication skills (both verbal and written) and demonstrated ability to communicate, present, and influence effectively in person, via email, and over the phone.
• Positive and helpful attitude
• Exceptional interpersonal skills and conflict resolution ability
• Ability to work independently and/or with a Team
• Basic computer literacy: proven ability to navigate multiple Windows/tabs, copy/paste, and accurately type 35 wpm
• Flexible with the ability to adapt to changes in business, strategy, and technology
• Ability to empathize with the Member and/or Member's guardian
• Must be able to work with geographically and culturally diverse populations and personalities

Done Plumbing, Heating, Cooling, & Electrical:
We have been your trusted HVAC, Plumbing, & Electrical provider serving the Denver metro area since 1999. Our top notch service and outstanding customer service are what makes Done the 'go to' service company in the area. But where would we be without the heroes on our support team? We'd rather not find out Apply to be a Done hero today

The Good Stuff

• $20-24/hr - based on experience
• In-office position from 11am-8pm, weekend work required
• Great working environment
• Medical, Dental, Vision and more
• 401k with company matching
• PTO, Paid Holidays, Paid Parental Leave

Job Duties

• Organize & coordinate daily schedules based on call priority & technician ability
• Dispatch & debrief our technicians
• Monitor performance of service techs
• Communicate with customers in a timely & effective manner
• Understand sales goals & hold team accountable
• We will teach you everything you need to know

What You Need

• HS Diploma or GED
• 1+ year of dispatch or customer service experience.
• Proficiency with Microsoft Office or Google Suite
• Preferred experience using a Customer Service Software such as Service Titan
• High ability to multi-task and switch tasks quickly
• Excellent organizational skills