781 Call Center Manager jobs in Kenya
Manager, Call Center Operations
KES70000 - KES120000 Y
SuperCare Health (USA)
Posted today
Job Viewed
Job Description
"Improving the lives of those with chronic care diseases while providing solutions to our customers."
Looking for a new opportunity? At SuperCare Health you have the chance to reach your dreams by helping us in serving the healthcare needs of our ever-growing patient population. Matching passion with careers, here hard work has never been so satisfying.
- PLEASE NOTE THIS IS AN IN-PERSON ROLE**
Who We Are
SuperCare Health (SCH) is the foremost post-acute, in-home healthcare provider in the Western U.S., dedicated to serving the healthcare needs of our expanding patient population for nearly 50 years. Specializing in respiratory and chronic disease management, we have earned our position as a leader in the industry by delivering innovative solutions that significantly enhance the quality of life for our patients. Our unwavering commitment to excellence has established us as a trusted partner for healthcare providers nationwide.
What We're Looking For
The
Manager, Call Center Operations
will be responsible for launching and managing SuperCare Health's Call Center hub in the Salt Lake City area. This individual will play a key role in establishing a strong presence in Utah, leading the hiring, training, and development of a team of 30–50 onsite Customer Care Specialists. The Call Center Manager will ensure excellence in patient and provider support, drive operational efficiency, and deliver on key performance indicators (KPIs) aligned with company goals.
What You'll Do
Leadership & Team Management
- Build, lead, and manage a team of 30–50 Customer Care Specialists in person at the Salt Lake City hub.
- Recruit, hire, and onboard new staff to support the rapid growth of the Utah market.
- Provide coaching, mentoring, and performance management to ensure team success.
- Foster a culture of accountability, collaboration, and service excellence.
Training & Development
- Oversee training and skill development programs for Customer Care Specialists, with support from corporate resources.
- Ensure staff are fully equipped to handle patient inquiries, provider communications, and service-related calls effectively and compassionately.
- Promote continuous learning to enhance call quality, compliance, and efficiency.
Operations & Performance Management
- Establish and implement call center processes, workflows, and best practices.
- Track, analyze, and report on call center KPIs, including call volume, service levels, quality assurance, first-call resolution, patient satisfaction, and productivity metrics.
- Develop strategies to improve operational performance and deliver measurable results.
- Collaborate with cross-functional teams, including Clinical Services, Field Operations/Dispatch, and Corporate Operations, to ensure seamless patient experiences.
Strategic Impact
- Serve as the primary leader establishing SuperCare Health's call center presence in Utah.
- Partner with senior leadership to align the call center's goals with overall business objectives.
- Act as a change agent to support growth, scalability, and excellence in patient care delivery.
This role may be a fit for you if you have…
- A Bachelor's degree in Business, Healthcare Administration, or related field preferred.
- Minimum 5 years of call center leadership experience, preferably in healthcare, durable medical equipment (DME), or related industries.
- Proven track record of managing large teams (30+ employees) in a high-volume call center environment.
- Strong understanding of call center operations, metrics, and workforce management.
- Excellent leadership, communication, and interpersonal skills.
- Ability to thrive in a fast-paced, growth-oriented environment.
- Demonstrated ability to recruit, build, and retain high-performing teams.
- Proficiency with call center technology platforms and reporting tools.
Benefits
- Medical
- Dental
- Vision
- Flexible Savings Account
- 401K
- Voluntary Life Insurance
- Observed Holidays: New Year's Day, Memorial Day, July 4th, Labor Day, Thanksgiving Day, Christmas Day.
Perks
- Paid Training
- Paid Time Off
- Sick Time
- Growth Opportunities
- Employee Referral Reward Program
- Employee Discount Program
Any employment proposal is contingent upon satisfactory completion of: Background Check, Reference Check(s), Driving Record (if applicable), Pre-employment Drug and TB Tests
What SuperCare Health Is About
"SuperCare Health is a comprehensive, post- acute care, respiratory services company, focused on managing high-risk respiratory patients in their homes.
Today, SuperCare health manages millions of lives annually, with a growing team of more than 400 members, and has one of the highest-rated satisfaction scores from both our customers and patients.
Our goal is to be the most trusted and preferred resource to manage high-risk, post-acute respiratory patients through our high-touch clinical team and high-tech, innovative solutions. Our end-to- end care solutions, from the hospital to the home, close gaps in care, reduce costs of care and improve outcomes. Our in-home services include ventilation, oxygen, CPAP/BiPAP, enteral nutrition, pharmacy services, and an expanding population health program.
We are uniquely structured to be a responsive and agile community provider, yet we also possess the stability and effectiveness of a large enterprise. As a thriving business, our chief focus is on what really matters: reducing hospital re-admissions, optimizing outcomes and improving the lives of patients with chronic care diseases, every day.``
Connect With Us
Company Website
Company Business Hours - 8:30 AM – 5:30 PM PST
Araceli Richardson - Jr. Recruiter LinkedIn
This advertiser has chosen not to accept applicants from your region.
0
Operations Management Lead
01000 Makongeni
KES380000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client is seeking a strategic and experienced Operations Management Lead to oversee and optimize their business operations. This is a fully remote position, offering the opportunity to drive operational excellence and implement best practices across the organization without the need for physical office presence. The ideal candidate will have a strong background in process improvement, resource allocation, and team leadership, with a proven ability to enhance efficiency and productivity in a remote work environment.
Key Responsibilities:
Key Responsibilities:
- Develop and implement operational strategies and procedures to enhance efficiency, productivity, and quality across all departments.
- Oversee daily operations, ensuring smooth workflow and timely delivery of services or products.
- Analyze operational data to identify areas for improvement and implement corrective actions.
- Manage resource allocation, including personnel, budget, and technology, to meet operational goals.
- Develop and maintain key performance indicators (KPIs) to track operational performance and identify trends.
- Lead and mentor operational teams, fostering a collaborative and high-performance culture.
- Implement and manage quality assurance programs to ensure adherence to standards.
- Drive continuous improvement initiatives using methodologies such as Lean or Six Sigma.
- Ensure compliance with all relevant regulations, policies, and procedures.
- Develop and manage operational budgets, seeking cost-saving opportunities.
- Collaborate with senior leadership to align operational strategies with overall business objectives.
- Oversee the implementation of new technologies and systems to support operational efficiency.
- Manage relationships with external vendors and partners related to operations.
- Master's degree in Business Administration, Operations Management, or a related field.
- Minimum of 7 years of progressive experience in operations management, with a strong track record of leading teams and driving significant improvements.
- Demonstrated expertise in process optimization, workflow management, and strategic planning.
- Proven ability to manage budgets, resources, and projects effectively.
- Strong analytical and problem-solving skills, with the ability to interpret complex data.
- Excellent leadership, communication, and interpersonal skills, essential for remote team management.
- Proficiency in project management tools and operational software.
- Experience with change management and implementing new operational frameworks.
- Ability to work independently, manage multiple priorities, and thrive in a fully remote setting.
- A strategic mindset with a focus on delivering measurable results and continuous improvement.
- Experience in remote team leadership and building virtual team cohesion is highly preferred.
This advertiser has chosen not to accept applicants from your region.
1
Operations Management Lead
00100 Abothuguchi West
KES180000 Annually
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client is seeking a seasoned and dynamic Operations Management Lead to oversee and optimize a critical business unit in Nairobi, Nairobi, KE . This is a pivotal, on-site role that requires strong leadership, strategic thinking, and a deep understanding of operational best practices. You will be responsible for managing day-to-day operations, driving efficiency, and implementing strategic initiatives to achieve business objectives. This includes overseeing resource allocation, process improvement, team performance, and ensuring compliance with all relevant regulations.
The ideal candidate will have a proven track record in operations management, with extensive experience in planning, organizing, and directing the activities of multiple departments. You will be instrumental in developing and executing operational strategies, setting performance metrics, and monitoring progress towards departmental and organizational goals. This role requires a hands-on approach to problem-solving, with the ability to identify operational bottlenecks and implement effective solutions. You will also be responsible for budgeting, financial forecasting, and cost control within your area of responsibility.
Key responsibilities include leading, mentoring, and developing a team of operational managers and staff, fostering a culture of continuous improvement and high performance. You will collaborate closely with senior leadership to align operational plans with the company's strategic vision. Strong analytical and decision-making skills are essential, as is the ability to manage complex projects and stakeholder relationships. A Bachelor's degree in Business Administration, Operations Management, or a related field is required; a Master's degree or relevant professional certification is a significant advantage. A minimum of 8-10 years of progressive experience in operations management, with at least 3-5 years in a leadership capacity, is essential. Excellent communication, interpersonal, and negotiation skills are paramount. If you are a results-oriented leader with a passion for operational excellence and a desire to drive significant business impact in a challenging environment, we invite you to apply.
The ideal candidate will have a proven track record in operations management, with extensive experience in planning, organizing, and directing the activities of multiple departments. You will be instrumental in developing and executing operational strategies, setting performance metrics, and monitoring progress towards departmental and organizational goals. This role requires a hands-on approach to problem-solving, with the ability to identify operational bottlenecks and implement effective solutions. You will also be responsible for budgeting, financial forecasting, and cost control within your area of responsibility.
Key responsibilities include leading, mentoring, and developing a team of operational managers and staff, fostering a culture of continuous improvement and high performance. You will collaborate closely with senior leadership to align operational plans with the company's strategic vision. Strong analytical and decision-making skills are essential, as is the ability to manage complex projects and stakeholder relationships. A Bachelor's degree in Business Administration, Operations Management, or a related field is required; a Master's degree or relevant professional certification is a significant advantage. A minimum of 8-10 years of progressive experience in operations management, with at least 3-5 years in a leadership capacity, is essential. Excellent communication, interpersonal, and negotiation skills are paramount. If you are a results-oriented leader with a passion for operational excellence and a desire to drive significant business impact in a challenging environment, we invite you to apply.
This advertiser has chosen not to accept applicants from your region.
2
Operations Management Executive
01000 Makongeni
KES200000 Annually
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client is looking for a seasoned and strategic Operations Management Executive to lead and optimize their operational functions. This is a fully remote leadership role, empowering you to drive efficiency and excellence across the organization from wherever you are. The ideal candidate will possess extensive experience in developing and implementing operational strategies, improving workflows, and managing complex projects to achieve business objectives. You will be responsible for overseeing all aspects of operations, including resource allocation, process improvement, performance management, and ensuring alignment with the company's overall vision and goals. Strong leadership capabilities, excellent communication skills, and a proven ability to motivate and guide teams in a remote environment are paramount. You will work closely with senior leadership to identify opportunities for growth, mitigate risks, and enhance overall organizational performance. Key responsibilities include developing operational policies and procedures, managing budgets, analyzing operational data to identify trends and areas for improvement, and ensuring compliance with industry standards and regulations. Your strategic insights will be instrumental in driving innovation, fostering a culture of continuous improvement, and achieving sustainable operational success. This position demands a results-oriented approach, exceptional problem-solving skills, and the ability to thrive in a dynamic, remote setting. If you are a visionary leader with a deep understanding of operations management and are eager to make a substantial impact while enjoying the flexibility of a fully remote role, we encourage you to apply. Your leadership will be key to our operational triumph.
This advertiser has chosen not to accept applicants from your region.
3
Operations Management Lead
01000 Makongeni
KES400000 Annually
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client is seeking an experienced and dynamic Operations Management Lead to oversee and optimize operational processes across their organization. This is a critical leadership role, fully remote, responsible for driving efficiency, implementing best practices, and ensuring the smooth execution of daily operations. The ideal candidate will have a strong background in operations management, strategic planning, and process improvement. You will be responsible for developing operational strategies, managing budgets, and leading a remote team to achieve key performance indicators. This role demands excellent leadership qualities, exceptional analytical and problem-solving skills, and the ability to foster a culture of continuous improvement. Experience with project management methodologies, performance metrics, and supply chain management is highly desirable. You will work closely with various departments to identify areas for enhancement and implement solutions that increase productivity and reduce costs. This position requires a forward-thinking individual who can adapt to evolving business needs and lead change effectively. A proven track record of successfully managing complex operational environments is essential. The candidate must be comfortable working autonomously and motivating a distributed team. We are looking for a strategic thinker with a hands-on approach, capable of translating high-level goals into actionable plans. Strong communication and interpersonal skills are vital for collaborating with stakeholders at all levels. If you are passionate about operational excellence and eager to take on a challenging remote leadership opportunity, we encourage you to apply. This role offers the chance to make a significant impact on our client's business performance and growth. We value innovation, accountability, and a commitment to achieving outstanding results. This position is fully remote, with the operational hub notionally linked to Thika, Kiambu, KE .
This advertiser has chosen not to accept applicants from your region.
4
Operations Management Director
20100 Mwembe
KES800000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client is seeking a highly experienced and strategic Operations Management Director to lead and optimize their operational functions. This is a fully remote position, offering the flexibility to manage operations from anywhere. The Operations Management Director will be responsible for developing and implementing efficient operational strategies, overseeing daily operations, and driving continuous improvement initiatives. The ideal candidate possesses a deep understanding of operational excellence, process optimization, supply chain management, and team leadership. Key responsibilities include setting operational goals, managing budgets, ensuring quality standards, and fostering a culture of efficiency and innovation. You will lead a team of operations professionals, providing guidance, mentorship, and performance management. We are looking for a results-oriented leader with exceptional problem-solving, decision-making, and communication skills, who can thrive in a fast-paced, remote work environment. The successful candidate will be adept at analyzing operational data, identifying areas for improvement, and implementing effective solutions. This is a critical role that directly impacts the company's productivity, profitability, and customer satisfaction. You will play a key role in shaping the future direction of operations and ensuring the seamless execution of business strategies. Strategic planning, resource allocation, and risk management are integral parts of this role. We are committed to building a high-performing operational infrastructure.
Key Responsibilities:
Key Responsibilities:
- Develop and implement strategic operational plans to achieve business objectives.
- Oversee and manage all day-to-day operations.
- Drive continuous improvement initiatives across all operational areas.
- Lead and develop a high-performing operations team.
- Manage operational budgets and ensure cost-effectiveness.
- Establish and maintain high-quality standards for products/services.
- Optimize supply chain and logistics processes.
- Implement technology solutions to enhance operational efficiency.
- Monitor key performance indicators (KPIs) and implement corrective actions.
- Ensure compliance with all relevant regulations and policies.
- Bachelor's degree in Business Administration, Operations Management, Engineering, or a related field. MBA or Master's degree is a plus.
- Minimum of 7 years of progressive experience in operations management, with at least 3 years in a leadership role.
- Proven track record of successfully implementing operational improvements and driving efficiency.
- Strong understanding of lean manufacturing, Six Sigma, or other process improvement methodologies.
- Excellent leadership, team management, and strategic planning skills.
- Exceptional analytical, problem-solving, and decision-making abilities.
- Proficiency in operations management software and ERP systems.
- Outstanding communication, negotiation, and interpersonal skills.
- Demonstrated ability to work autonomously and lead effectively in a fully remote environment.
- Experience in managing cross-functional projects.
This advertiser has chosen not to accept applicants from your region.
5
Operations Management Lead
60210 Meru , Eastern
KES150000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client is searching for a highly skilled and strategic Operations Management Lead to oversee and optimize key operational functions. This position is fully remote, enabling you to contribute to operational excellence from any location. You will be responsible for developing, implementing, and refining operational strategies that align with the company's overall business objectives. This includes managing day-to-day operations, improving process efficiency, reducing costs, and ensuring the highest standards of quality and service delivery. The successful candidate will lead a distributed team of operations professionals, providing leadership, mentorship, and performance management. You will be tasked with analyzing operational data to identify areas for improvement, implementing data-driven solutions, and monitoring key performance indicators (KPIs) to track progress. Collaboration with other departments, such as sales, marketing, and finance, is crucial to ensure seamless integration of operational activities and support business growth. Experience in supply chain management, logistics, or process improvement methodologies (e.g., Lean, Six Sigma) is highly desirable. This role requires exceptional problem-solving abilities, strong analytical skills, and a proven track record of driving operational efficiency. As a remote leader, you must possess excellent communication and interpersonal skills to effectively manage a virtual team and engage with stakeholders. Proficiency in using various project management and collaboration tools is essential for success in this role. You will play a pivotal role in enhancing operational performance, ensuring scalability, and contributing to the sustained success of our client. The role is notionally associated with Meru, Meru, KE , but it is a completely remote opportunity. We are seeking an individual who can drive innovation, foster a culture of continuous improvement, and deliver tangible results in a dynamic operational landscape.
This advertiser has chosen not to accept applicants from your region.
Be The First To Know
About the latest Call center manager Jobs in Kenya !
6
Operations Management Director
30100 Abothuguchi West
KES130000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client is a rapidly expanding organization seeking a highly experienced and strategic Operations Management Director to lead and optimize their operational functions. This position is entirely remote, allowing you to manage and enhance operational efficiency from anywhere within Kenya. You will be responsible for overseeing all aspects of daily operations, including resource allocation, process improvement, performance monitoring, and team leadership. Your primary objective will be to ensure that operations are conducted in a manner that maximizes productivity, minimizes costs, and maintains the highest standards of quality and service. This role requires a deep understanding of operational management principles, strategic planning, and change management. The ideal candidate will possess exceptional leadership abilities, strong analytical and problem-solving skills, and a proven track record in driving operational excellence. You will be instrumental in developing and implementing operational strategies that align with the company's overall business goals. This position involves collaborating closely with various departments to streamline workflows, enhance efficiency, and foster a culture of continuous improvement. We are committed to a remote-first work environment that prioritizes collaboration, accountability, and results. If you are a results-oriented leader with a passion for operational efficiency and a desire to excel in a fully remote leadership role, we encourage you to apply. This is a significant opportunity to make a substantial impact on our client's success and advance your career in a flexible and dynamic setting.
This advertiser has chosen not to accept applicants from your region.
7
Operations Management Director
30300 Tuwan
KES4000000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client, a leader in its industry, is seeking a visionary and results-oriented Operations Management Director to lead and optimize its operational functions. This is a fully remote position, allowing you to drive operational excellence from anywhere. You will be responsible for overseeing all aspects of operations, including supply chain management, logistics, production, quality control, and process improvement. The ideal candidate will possess a strong track record of success in managing complex operational environments, implementing efficient workflows, and achieving significant cost reductions and efficiency gains. Your responsibilities will include developing and implementing operational strategies, managing departmental budgets, leading cross-functional teams, and ensuring the highest standards of quality and service delivery. You should have a deep understanding of Lean principles, Six Sigma methodologies, and other operational excellence frameworks. Excellent leadership, communication, and problem-solving skills are essential. We are looking for a strategic thinker who can inspire teams, drive continuous improvement, and contribute to the overall growth and profitability of the organization.
Responsibilities:
Responsibilities:
- Develop and execute strategic operational plans to enhance efficiency, productivity, and profitability.
- Oversee day-to-day operations, including supply chain, logistics, production, and customer service.
- Implement and champion continuous improvement initiatives, such as Lean and Six Sigma.
- Manage departmental budgets, forecasts, and resource allocation.
- Lead, mentor, and develop a high-performing operations team.
- Ensure adherence to quality standards, safety regulations, and operational policies.
- Analyze operational data to identify areas for improvement and implement data-driven solutions.
- Manage vendor relationships and optimize supply chain performance.
- Drive innovation in operational processes and technology adoption.
- Collaborate with other departments to ensure seamless integration of operations.
- Bachelor's degree in Business Administration, Operations Management, Engineering, or a related field. MBA or relevant advanced degree preferred.
- 10+ years of progressive experience in operations management, with a focus on strategic leadership.
- Proven experience in managing complex operational functions, including supply chain, logistics, and production.
- Demonstrated success in implementing Lean, Six Sigma, or other continuous improvement methodologies.
- Strong financial acumen and experience managing operational budgets.
- Excellent leadership, team-building, and change management skills.
- Exceptional analytical, problem-solving, and decision-making abilities.
- Outstanding communication, negotiation, and interpersonal skills.
- Ability to thrive in a fast-paced, dynamic, and remote work environment.
- Experience with ERP systems and other operational management software.
This advertiser has chosen not to accept applicants from your region.
8
Operations Management Lead
30200 Tuwan
KES250000 Monthly
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client, a thriving logistics and supply chain company, is seeking an experienced and dynamic Operations Management Lead. This role operates on a hybrid model, offering a blend of on-site operational oversight and remote strategic planning. You will be responsible for optimizing daily operations, leading operational teams, and ensuring efficiency and quality across all facets of the supply chain. The ideal candidate possesses strong leadership skills, a deep understanding of logistics, and a proven ability to drive process improvements.
Responsibilities:
Qualifications:
Responsibilities:
- Oversee and manage day-to-day operational activities, ensuring smooth workflow and adherence to schedules.
- Develop and implement operational strategies to enhance efficiency, reduce costs, and improve service quality.
- Lead, train, and mentor operational teams, fostering a culture of performance and accountability.
- Monitor key performance indicators (KPIs) and implement corrective actions as needed.
- Manage inventory, warehousing, and distribution processes.
- Ensure compliance with safety regulations and industry best practices.
- Collaborate with other departments, such as sales and finance, to align operational goals with business objectives.
- Identify opportunities for process automation and technological integration.
- Resolve operational issues and implement solutions in a timely manner.
- Contribute to long-term strategic planning for operational growth and development.
Qualifications:
- Bachelor's degree in Operations Management, Business Administration, Logistics, or a related field.
- Minimum of 7 years of experience in operations management, preferably within the logistics or supply chain industry.
- Proven track record of improving operational efficiency and reducing costs.
- Strong leadership, team management, and problem-solving skills.
- Excellent understanding of supply chain principles and logistics operations.
- Proficiency in operations management software and ERP systems.
- Ability to work effectively in a hybrid environment, balancing on-site and remote responsibilities.
- Strong communication and interpersonal skills.
- Detail-oriented with a focus on quality and continuous improvement.
This advertiser has chosen not to accept applicants from your region.
9