161 Cafe Assistant jobs in Kenya

• Assisting with the preparation of catering proposals and client communications.
• Coordinating delivery and pickup schedules for catering orders.
• Ensuring accuracy in order fulfillment and client details.
• Helping to maintain inventory records and stock levels.
• Communicating with clients to confirm event details and address minor inquiries.
• Supporting event setup and breakdown logistics as needed (this may involve remote coordination with on-site teams).
• Ensuring all documentation related to catering orders is accurate and complete.
• Assisting in maintaining vendor contact information and service records.
• Learning about food safety and sanitation best practices.
• Providing general administrative support to the catering team.
• Responding to client inquiries via email or phone promptly and professionally.
• Adhering to company policies and procedures.

• High school diploma or equivalent; some college coursework or experience in hospitality is a plus.
• Prior experience in customer service or food service is advantageous but not required.
• Strong communication and interpersonal skills, both written and verbal.
• Excellent organizational skills and attention to detail.
• Ability to manage multiple tasks and prioritize effectively.
• Comfortable using technology and working in a remote environment.
• A positive attitude and a willingness to learn.
• Ability to work independently and as part of a virtual team.
• Basic computer skills, including proficiency with email and common office software.
• Flexibility to adapt to changing priorities and schedules.

• Assisting with client inquiries and providing information about catering services.
• Managing booking schedules and event calendars, ensuring accuracy and avoiding conflicts.
• Coordinating with suppliers for food, beverage, and equipment orders.
• Preparing event proposals and quotations under supervision.
• Communicating client requirements and preferences to the kitchen and service teams.
• Organizing and maintaining digital records of events, client details, and preferences.
• Assisting with the creation of menus and event layouts.
• Ensuring all necessary permits and documentation for events are acquired and processed.
• Providing remote support during events, addressing any logistical issues that arise.
• Collaborating with team members through digital communication platforms.

• Assisting in the planning and coordination of catering events, from initial inquiry to post-event follow-up.
• Communicating with clients to understand their needs, preferences, and budget constraints for events.
• Liaising with chefs and kitchen staff to finalize menus, ingredient sourcing, and preparation schedules.
• Coordinating with external vendors and suppliers for equipment rental, decorations, and other event necessities.
• Preparing and managing event documentation, including proposals, contracts, timelines, and guest lists.
• Assisting with inventory management for catering supplies and equipment.
• Troubleshooting and resolving any logistical issues that may arise before or during events.
• Maintaining accurate client and supplier databases.
• Assisting in the creation of promotional materials and social media content for catering services.
• Ensuring all health and safety regulations are communicated and adhered to by the operational teams.
• Tracking event expenses and assisting with invoicing and payment processing.
• Providing exceptional customer service to clients, ensuring their vision for the event is met.
• Coordinating remote communication between different event stakeholders to ensure seamless information flow.

• High school diploma required; a diploma or degree in Hospitality Management, Event Planning, or a related field is a plus.
• Proven experience in catering, event planning, or a similar administrative role.
• Excellent organizational and time-management skills.
• Strong written and verbal communication abilities.
• Proficiency in Microsoft Office Suite and familiarity with event management software or platforms.
• Ability to multitask and manage multiple projects simultaneously.
• Detail-oriented with a commitment to quality and service excellence.
• Experience working remotely and utilizing virtual collaboration tools is highly desirable.
• A positive attitude and a passion for the food and events industry.
• Must have a reliable internet connection and a dedicated workspace.

• Manage incoming inquiries and assist clients in selecting catering packages and menu options.
• Coordinate event details, including dates, times, guest counts, dietary requirements, and venue specifications.
• Prepare and send out quotes, invoices, and contracts to clients.
• Liaise with the kitchen and event staff to ensure all requirements are met.
• Assist in sourcing and managing relationships with external suppliers for equipment, decorations, etc.
• Maintain accurate client records and event details in the company's database.
• Provide support for on-site event logistics coordination (e.g., scheduling staff, confirming deliveries).
• Monitor customer feedback and assist in resolving any issues or concerns promptly.
• Help organize and maintain digital inventory of catering supplies and equipment.
• Stay informed about industry trends and menu innovations.

• Proven experience in administrative support, customer service, or operations, preferably within the hospitality or catering industry.
• Excellent communication, interpersonal, and negotiation skills.
• Strong organizational and time management abilities, with a high level of attention to detail.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and familiar with CRM or event management software.
• Ability to work independently, prioritize tasks, and manage multiple projects simultaneously in a remote setting.
• A proactive attitude and a willingness to learn and adapt.
• Understanding of basic food safety and hygiene principles is a plus.
• Must be legally eligible to work in Kenya.

Company Description

Plumbisimo is a trusted plumbing company dedicated to providing high-quality plumbing and heating services for residential and commercial clients. With a team of fully qualified and experienced engineers, Plumbisimo specializes in everything from emergency repairs and leak detection to full bathroom installations and central heating systems.

Known for its reliability, transparency, and commitment to customer satisfaction, Plumbisimo combines advanced tools with expert knowledge to deliver fast, efficient, and cost-effective solutions. Whether it's a minor fix or a major plumbing project, Plumbisimo is the go-to partner for dependable, professional service.

Role Description

Based on a self-employed/contractor basis with a long-lasting working relationship. We are seeking a friendly, organized, and detail-oriented Customer Service Representative (CSR) to join our dynamic plumbing service team. As the first point of contact for our customers, the CSR plays a crucial role in creating a positive first impression, coordinating service calls, and ensuring smooth communication between customers and technicians.

Qualifications

• 1+ year of customer service experience (preferably in plumbing, HVAC, or home services)
• Strong phone etiquette and excellent verbal and written communication skills
• Demonstrated experience in enhancing customer satisfaction and delivering exceptional service
• Solid understanding of customer support principles and customer experience best practices
• Familiarity with service dispatching software (e.g., Joblogic) is a plus – training will be provided
• Basic computer proficiency, including email, data entry, and scheduling tools
• Strong problem-solving abilities and keen attention to detail
• Ability to multitask and remain calm under pressure in a fast-paced environment
• Excellent interpersonal skills and the ability to work well within a team
• Previous experience in a similar customer service or dispatch role is beneficial

Key Responsibilities
:

Customer Communication

• Great Internet connection

• Answer incoming calls professionally and courteously

• Adequate response time for emails, messages

• Adequate response time for calls – call back immediately

• Calls, Email, SMS. Whats-app

• CRM (Customer Relationship Management) software

• Provide information about plumbing services, pricing, and appointment availability

• Handle customer inquiries, complaints, and requests with patience and professionalism

• Make outbound calls to confirm appointments, follow up on services, or reschedule jobs

Scheduling & Coordination

• Schedule service calls and dispatch technicians using service software

• Coordinate with the field team to ensure efficient job routing and timely service

• Adjust schedules for emergency jobs or cancellations

Administrative Duties

• Maintain accurate customer records and service history in the CRM system

• Prepare and send estimates, invoices, and job notes when needed

• Collect and process payments or deposits via App

• Assist with office tasks and reporting as needed

• Assist with marking tasks

Work Environment:

• Work from home

What We Offer:

• Overtime and extra pay

Company Description

Jibu Lavington is a water purification organization that provides clean and purified water to different clients within the region of Lavington.

Role Description

This is a full-time on-site role for a Customer Service specialist at Jibu Lavington located along Ngong Road opposite Posta in Nairobi County, Kenya. Working hours will be between 8.30am to 8.00pm from Monday to Saturday.

Salary : 25,000Ksh per month

They will be required to :

• Receive calls from customers requiring delivery services.
• Use a POS system to manage customer orders.
• Phone call follow up on customer reception of order and payments made.
• Providing excellent service to clients who come physically for their own products.
• Following up customers for feedback on improvement of services.
• Managing customer inquiries and concerns.

Qualifications

• Experience in Customer service roles/Front office roles for over 3 years is required
• Phone Etiquette, Customer Service, and Communication skills
• Excellent interpersonal and organizational skills
• Ability to multitask and prioritize tasks efficiently
• Excellent verbal and written communication skills

About Us

Zeplin Investments Ltd is a leading Internet Service Provider (ISP) dedicated to delivering reliable connectivity and exceptional customer service. We specialize in providing tailored solutions to our clients while upholding the highest standards of operational excellence.

Position Overview

We are looking for a highly skilled and motivated Customer Service Agent to join our team. This role plays a key part in managing customer interactions, ensuring timely resolution of inquiries, and maintaining outstanding service standards. The ideal candidate will have proven experience in customer support, preferably within the ISP or telecommunications industry, and will contribute to both operational efficiency and customer satisfaction.

Key Responsibilities

• Manage customer interactions through CRM and support ticketing systems, ensuring timely and effective resolution.
• Provide technical support for customers experiencing internet connectivity issues through clear and accurate troubleshooting.
• Handle billing inquiries, process payments, and manage account adjustments with accuracy and professionalism.
• Educate customers on service plans, available upgrades, and changes to their accounts or service terms.
• Ensure all customer interactions align with company policies, quality standards, and regulatory requirements.
• Mentor and guide junior support agents by providing feedback and coaching to uphold service excellence.
• Maintain accurate records of customer interactions, service issues, and resolutions.
• Escalate unresolved matters to the relevant departments for timely resolution.
• Identify opportunities to improve customer satisfaction and retention by addressing service gaps.
• Collect and analyze customer feedback to support continuous service improvement.
• Collaborate with Sales, Technical Support, and Network Operations teams to deliver a seamless customer experience.

Requirements

• A
  minimum of a Diploma or Bachelor's degree
  in
  Business Administration, Communication, Public Relations, Information Technology
  or a related field.
• Proven experience of 2-4 years in a customer service role, preferably within the ISP or telecommunications industry.
• Strong technical acumen with the ability to troubleshoot internet connectivity effectively and related technical issues.
• Proficiency in using CRM platforms and support ticketing systems.
• Excellent communication, interpersonal, and conflict-resolution skills.
• Ability to work both independently and collaboratively in a fast-paced environment.
• Demonstrated leadership abilities, with experience mentoring or training junior customer service staff considered an advantage.
• High level of attention to detail, with strong organizational and documentation skills.

Benefits

• Lunch is provided.
• Opportunities for career growth and professional development.
• A supportive and collaborative work environment.