724 Business Support jobs in Kenya
Remote Administrative Support Specialist
01002 Njiru Village
KES45000 month
WhatJobs
Posted 4 days ago
Job Viewed
Job Description
Our client is seeking a highly organized and efficient Remote Administrative Support Specialist to provide comprehensive support to their executive team. This fully remote position is crucial for maintaining the smooth day-to-day operations of the organization. You will manage a variety of administrative tasks, acting as a key point of contact for internal and external stakeholders. Your responsibilities will include managing calendars, scheduling meetings, coordinating travel arrangements, preparing reports and presentations, and handling correspondence. You will also be responsible for maintaining digital filing systems, processing expense reports, and assisting with special projects as needed. The ideal candidate possesses exceptional organizational and time management skills, with a keen eye for detail. Strong proficiency in office productivity software (e.g., Microsoft Office Suite, Google Workspace) and experience with virtual collaboration tools are essential. Excellent written and verbal communication skills are required, along with a proactive and resourceful approach to problem-solving. You must be adaptable, able to multitask effectively, and maintain a high level of professionalism in a remote work environment. This is a fantastic opportunity to contribute to a dynamic team while enjoying the flexibility and convenience of a remote role. We are looking for a motivated individual who is passionate about providing top-tier administrative support and driving efficiency. Join us to be an integral part of our client's success from anywhere.
This advertiser has chosen not to accept applicants from your region.
0
Customer Support Specialist
20117 Naivasha, Rift Valley
KES45000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client is looking for a friendly and efficient Customer Support Specialist to join our team, offering a hybrid work arrangement. In this role, you will be the primary point of contact for our customers, providing timely and effective solutions to their inquiries and issues via phone, email, and chat. You will be responsible for troubleshooting common technical problems, guiding customers through product features, and ensuring a positive customer experience. The ideal candidate will possess excellent communication and interpersonal skills, a patient demeanor, and a strong ability to multitask. You will maintain detailed records of customer interactions and resolutions within our CRM system. This position requires a proactive approach to problem-solving and the ability to work both independently and collaboratively with team members. Responsibilities include responding to customer requests promptly, resolving complaints effectively, and escalating complex issues to the appropriate departments when necessary. A commitment to providing exceptional service and contributing to customer satisfaction is paramount. This role offers a great opportunity to develop your customer service skills in a dynamic environment, with a balance of remote flexibility and in-office collaboration. You will be trained on our product suite and support tools to ensure you have the knowledge to succeed. Your ability to build rapport with customers and resolve their needs efficiently will be key to your success in this role. We are looking for individuals who are passionate about helping others and can adapt to different customer needs.
This advertiser has chosen not to accept applicants from your region.
1
Technical Support Specialist
30700 Mumbuni
KES70000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client is looking for a highly motivated and customer-focused Technical Support Specialist to provide remote assistance to their users. This is a full-time, fully remote position, allowing you to support clients from the comfort of your home office. You will be the primary point of contact for users experiencing technical difficulties with our client's software and systems. Your role will involve troubleshooting a wide range of technical issues, guiding users through step-by-step solutions, and ensuring timely resolution of support requests. The ideal candidate will possess strong analytical and problem-solving skills, excellent communication abilities, and a patient, empathetic approach to customer service. You should have a solid understanding of common hardware and software issues, operating systems, and network configurations. Proficiency in using remote support tools and ticketing systems is essential. Responsibilities include accurately diagnosing technical problems, documenting support interactions, escalating complex issues to higher levels of support when necessary, and contributing to the knowledge base with solutions and guides. This role requires the ability to manage multiple support tickets simultaneously, prioritize tasks effectively, and maintain a high level of customer satisfaction in a fast-paced remote environment. A passion for technology and a commitment to delivering exceptional support are key to success in this position.
Key Responsibilities:
Key Responsibilities:
- Provide remote technical support to users via phone, email, and chat.
- Diagnose and resolve hardware, software, and network issues.
- Guide users through troubleshooting steps and solutions.
- Document all support interactions and resolutions in a ticketing system.
- Escalate unresolved issues to appropriate teams.
- Assist in the creation and maintenance of support documentation and FAQs.
- Identify recurring technical problems and suggest preventative measures.
- Ensure customer satisfaction through effective and timely support.
- Maintain a strong understanding of the client's products and services.
- Adhere to support service level agreements (SLAs).
This advertiser has chosen not to accept applicants from your region.
2
Customer Support Specialist
20100 Naivasha, Rift Valley
KES45000 month
WhatJobs
Posted today
Job Viewed
Job Description
Our client is seeking a dedicated and customer-focused Customer Support Specialist to join their team in Naivasha, Nakuru, KE . This role is crucial in providing exceptional assistance and resolving customer inquiries efficiently. You will be the first point of contact for customers, handling a variety of issues via phone, email, and potentially in-person interactions. Key responsibilities include understanding customer needs, providing accurate information about products and services, troubleshooting technical issues, and escalating complex problems to the appropriate departments. You will be responsible for documenting all customer interactions and resolutions in the company's CRM system. Maintaining a high level of customer satisfaction is paramount. This role requires excellent communication and interpersonal skills, patience, and a genuine desire to help others. The ideal candidate will possess strong problem-solving abilities and the capacity to work effectively under pressure. Previous experience in customer service or a related field is highly desirable. You should be proficient with common computer applications and able to learn new software systems quickly. We are looking for an empathetic individual who can build rapport with customers and represent the company professionally at all times. This is a great opportunity to build a career in customer service within a supportive team environment. The ability to work effectively as part of a team and contribute to a positive customer experience is essential.
Responsibilities:
Responsibilities:
- Respond to customer inquiries via phone, email, and other channels.
- Provide accurate product and service information.
- Troubleshoot and resolve customer issues and complaints.
- Document customer interactions and resolutions in the CRM system.
- Escalate complex issues to relevant departments.
- Maintain a high standard of customer satisfaction.
- Collaborate with team members to improve customer support processes.
This advertiser has chosen not to accept applicants from your region.
3
Community Support Specialist
10100 Nyeri Town
KES60000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client is seeking a compassionate and dedicated Community Support Specialist to provide vital assistance to individuals within their community through a fully remote capacity. This role is essential in offering emotional support, guidance, and resources to clients, ensuring their well-being and social integration. You will be a key point of contact, working remotely to foster a supportive environment and connect individuals with necessary services.
Responsibilities:
Responsibilities:
- Provide direct support and guidance to community members through various communication channels, including phone, email, and video conferencing.
- Assess the needs of individuals and connect them with appropriate community resources, social services, and support networks.
- Offer empathetic listening and emotional support to individuals facing challenges.
- Develop and maintain a comprehensive database of community resources and service providers.
- Assist clients with navigating complex systems and accessing essential services, such as healthcare, housing, and employment.
- Organize and facilitate virtual support groups and community events.
- Maintain accurate and confidential client records and documentation.
- Advocate for the needs of community members with relevant agencies and organizations.
- Monitor client progress and follow up to ensure services are effective and needs are met.
- Collaborate with social workers, case managers, and other professionals to coordinate care.
- Stay informed about social issues, community trends, and available support programs.
- Provide feedback to management on service gaps and areas for program improvement.
- Bachelor's degree in Social Work, Psychology, Sociology, Counseling, or a related field.
- Proven experience in community support, social work, counseling, or a related role.
- Strong understanding of social services, mental health resources, and community support systems.
- Excellent interpersonal, communication, and active listening skills.
- Demonstrated empathy, patience, and a genuine desire to help others.
- Ability to maintain confidentiality and handle sensitive information with discretion.
- Proficiency in using virtual communication tools and case management software.
- Strong organizational skills and the ability to manage caseloads effectively.
- Ability to work independently and proactively in a remote setting.
- Knowledge of local community resources in the **Nyeri, Nyeri, KE** area is a plus.
- Certification or training in counseling, crisis intervention, or mental health support is advantageous.
This advertiser has chosen not to accept applicants from your region.
4
Community Support Specialist
70101 Moiben
KES55000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client is seeking a dedicated and compassionate Community Support Specialist to join their dynamic team. This is a fully remote position, offering the flexibility to work from anywhere. The ideal candidate will be passionate about making a difference in the lives of vulnerable individuals and communities. You will be responsible for providing emotional support, practical assistance, and guidance to clients navigating various life challenges. This includes conducting needs assessments, developing personalized support plans, and connecting individuals with relevant resources and services.
Key responsibilities will involve maintaining regular contact with clients through phone calls, video conferencing, and secure messaging platforms. You will document client interactions, progress, and outcomes meticulously in our client's case management system. Collaboration with internal teams and external stakeholders, such as social workers, healthcare providers, and government agencies, will be crucial to ensure comprehensive care. You will also contribute to the development and implementation of community outreach programs and events aimed at raising awareness and providing accessible support.
The successful candidate will possess excellent communication and interpersonal skills, with the ability to build rapport and trust with diverse populations. Empathy, patience, and a non-judgmental attitude are essential qualities for this role. You should be adept at problem-solving and possess strong organizational skills to manage multiple caseloads effectively. Experience in social work, psychology, counseling, or a related field is highly preferred. A bachelor's degree in a relevant discipline is required, and a Master's degree is a plus. Proficiency in using digital communication tools and case management software is also necessary. Join us in making a significant positive impact from the comfort of your home.
Key responsibilities will involve maintaining regular contact with clients through phone calls, video conferencing, and secure messaging platforms. You will document client interactions, progress, and outcomes meticulously in our client's case management system. Collaboration with internal teams and external stakeholders, such as social workers, healthcare providers, and government agencies, will be crucial to ensure comprehensive care. You will also contribute to the development and implementation of community outreach programs and events aimed at raising awareness and providing accessible support.
The successful candidate will possess excellent communication and interpersonal skills, with the ability to build rapport and trust with diverse populations. Empathy, patience, and a non-judgmental attitude are essential qualities for this role. You should be adept at problem-solving and possess strong organizational skills to manage multiple caseloads effectively. Experience in social work, psychology, counseling, or a related field is highly preferred. A bachelor's degree in a relevant discipline is required, and a Master's degree is a plus. Proficiency in using digital communication tools and case management software is also necessary. Join us in making a significant positive impact from the comfort of your home.
This advertiser has chosen not to accept applicants from your region.
5
Community Support Specialist
80103 Nairobi, Nairobi
KES55000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client is seeking a dedicated and empathetic Community Support Specialist to join their growing team. This is a fully remote position, offering flexibility and the opportunity to make a significant impact from the comfort of your home. You will be responsible for providing essential support services to individuals within the community, focusing on social well-being and individual needs. Your role will involve connecting clients with resources, offering guidance, and advocating for their needs. This involves conducting virtual needs assessments, developing personalized support plans, and coordinating services with various external agencies and healthcare providers. You will maintain detailed case records, ensuring all client interactions and progress are accurately documented in our secure online system. A key part of this role is to foster a supportive and inclusive environment, actively listening to clients and responding with compassion and professionalism. You will also be involved in community outreach initiatives, participating in online forums and virtual events to raise awareness about available services and recruit volunteers. Collaboration with team members through regular virtual meetings is crucial for sharing best practices and ensuring cohesive client care. Exceptional communication skills, both written and verbal, are paramount, as you will be interacting with a diverse client base and external stakeholders daily. A strong understanding of social work principles and local community resources is highly desirable. We are looking for individuals who are proactive, organized, and possess a genuine passion for helping others. This role requires a commitment to confidentiality and ethical conduct at all times. The ideal candidate will have prior experience in a similar role, though outstanding candidates with transferable skills will also be considered. If you are a motivated individual looking for a rewarding career in community support, this remote opportunity in **Malindi, Kilifi, KE** is ideal for you.
This advertiser has chosen not to accept applicants from your region.
Be The First To Know
About the latest Business support Jobs in Kenya !
6
Community Support Specialist
30100 Moiben
KES45000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
We are seeking a dedicated and compassionate Community Support Specialist to join our remote-first team. In this role, you will be instrumental in connecting individuals and families within the community with essential social care services and resources. Your primary responsibility will be to provide guidance, advocacy, and support to clients navigating complex systems, ensuring they receive the assistance they need for their well-being. This involves conducting thorough needs assessments, developing personalized support plans, and liaising with various service providers, including healthcare facilities, mental health professionals, and government agencies.
You will be expected to maintain detailed and confidential client records, track progress, and adjust support plans as circumstances evolve. Excellent communication and interpersonal skills are paramount, as you will be building trust and rapport with a diverse client base. Strong organizational abilities are essential to manage caseloads efficiently and coordinate services effectively. This role requires a proactive approach to identifying community needs and gaps in service provision, contributing to the development of new programs and initiatives.
Furthermore, you will act as a vital link between clients and the wider community, empowering them to access resources and improve their quality of life. Familiarity with local social service networks, government benefits, and support organizations is highly advantageous. The ideal candidate will possess a strong sense of empathy, patience, and a genuine commitment to social justice and community development. Proficiency in digital communication tools and case management software is expected, given the fully remote nature of this position. You will collaborate closely with a supportive team of professionals, participating in virtual team meetings and professional development opportunities to continuously enhance your skills and knowledge. This is a unique opportunity to make a tangible difference in the lives of individuals and families, fostering stronger, more resilient communities, all from the convenience of your remote workspace. The role demands a high level of autonomy and self-discipline to manage your work effectively and meet client needs promptly. Success in this position will be measured by client outcomes, satisfaction, and your contribution to the overall mission of improving community welfare.
You will be expected to maintain detailed and confidential client records, track progress, and adjust support plans as circumstances evolve. Excellent communication and interpersonal skills are paramount, as you will be building trust and rapport with a diverse client base. Strong organizational abilities are essential to manage caseloads efficiently and coordinate services effectively. This role requires a proactive approach to identifying community needs and gaps in service provision, contributing to the development of new programs and initiatives.
Furthermore, you will act as a vital link between clients and the wider community, empowering them to access resources and improve their quality of life. Familiarity with local social service networks, government benefits, and support organizations is highly advantageous. The ideal candidate will possess a strong sense of empathy, patience, and a genuine commitment to social justice and community development. Proficiency in digital communication tools and case management software is expected, given the fully remote nature of this position. You will collaborate closely with a supportive team of professionals, participating in virtual team meetings and professional development opportunities to continuously enhance your skills and knowledge. This is a unique opportunity to make a tangible difference in the lives of individuals and families, fostering stronger, more resilient communities, all from the convenience of your remote workspace. The role demands a high level of autonomy and self-discipline to manage your work effectively and meet client needs promptly. Success in this position will be measured by client outcomes, satisfaction, and your contribution to the overall mission of improving community welfare.
This advertiser has chosen not to accept applicants from your region.
7
Technical Support Specialist
01001 Abothuguchi West
KES55000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client, a leading provider of cloud-based software solutions, is seeking a skilled and customer-focused Technical Support Specialist for a fully remote position. In this role, you will be the primary point of contact for customers seeking assistance with our software products. You will diagnose and resolve technical issues, provide guidance on product usage, and ensure a high level of customer satisfaction. Your ability to communicate complex technical information clearly and concisely will be essential for success. Key Responsibilities:
- Provide technical support to customers via email, phone, and chat, addressing inquiries and resolving issues promptly.
- Diagnose and troubleshoot software-related problems, including installation, configuration, and usage issues.
- Guide customers through product features, functionalities, and best practices.
- Escalate complex technical issues to higher-level support or engineering teams when necessary.
- Document customer interactions, issues, and resolutions in a ticketing system.
- Create and update knowledge base articles and FAQs to empower customers and support self-service.
- Identify recurring issues and provide feedback to the product development team for potential improvements.
- Maintain a high level of customer satisfaction through effective problem-solving and communication.
- Adhere to established service level agreements (SLAs) for response and resolution times.
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Proven experience in technical support or customer service, preferably in a software environment.
- Strong understanding of operating systems (Windows, macOS, Linux) and common software applications.
- Excellent troubleshooting and problem-solving skills.
- Exceptional communication, interpersonal, and active listening skills.
- Ability to explain technical concepts to non-technical users.
- Experience with CRM and ticketing systems (e.g., Zendesk, Salesforce Service Cloud).
- Ability to work independently and manage time effectively in a remote, fast-paced environment.
- A passion for technology and helping customers succeed.
This advertiser has chosen not to accept applicants from your region.
8
Community Support Specialist
40100 Kisumu
KES75000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client seeks a dedicated and compassionate Community Support Specialist to join their growing remote team, serving the community in **Kisumu**. This pivotal role involves providing essential support services, fostering community engagement, and facilitating access to resources for individuals and families. As a remote-first organization, we utilize cutting-edge communication tools to ensure seamless collaboration and client interaction. Your responsibilities will include conducting needs assessments, developing personalized support plans, and connecting clients with relevant social services, healthcare providers, and educational opportunities. You will also be instrumental in organizing and promoting community outreach programs and events, all managed virtually. A key aspect of this role is maintaining detailed and accurate client records, adhering to confidentiality protocols, and continuously evaluating the effectiveness of support strategies. Collaboration with internal teams and external stakeholders is crucial for holistic client care. The ideal candidate will possess exceptional interpersonal and communication skills, with a demonstrated ability to empathize and build rapport with diverse populations. A proactive approach to problem-solving and a commitment to social justice are highly valued. Proficiency in virtual collaboration platforms and case management software is expected.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Conduct thorough needs assessments for individuals and families seeking support.
- Develop and implement individualized support plans tailored to client needs.
- Liaise with external agencies and service providers to secure necessary resources for clients.
- Facilitate virtual workshops and support groups to empower community members.
- Maintain up-to-date client records and prepare regular progress reports.
- Advocate for clients' rights and needs within the community and service systems.
- Respond to client inquiries and concerns promptly and professionally via multiple communication channels.
- Stay informed about community resources, social policies, and best practices in social care.
- Contribute to the development and improvement of service delivery models.
- Uphold ethical standards and confidentiality in all aspects of work.
Qualifications:
- Bachelor's degree in Social Work, Psychology, Sociology, or a related field.
- Proven experience in community work, social services, or case management.
- Excellent verbal and written communication skills.
- Strong organizational and time management abilities.
- Proficiency in Microsoft Office Suite and virtual communication tools (e.g., Zoom, Microsoft Teams).
- Ability to work independently and as part of a remote team.
- Empathy, patience, and a genuine desire to help others.
This advertiser has chosen not to accept applicants from your region.
9