1183 Business Management jobs in Nairobi

About us

We are a young and vibrant team of technology consultants who are passionate about solving client problems. Our key focus is on supporting our clients in their digital transformation journeys from ideation through to implementation. We are looking for a business analyst to join our team on a contract basis, to help us in driving digital transformation for our clients.

The Role

The ideal candidate will be someone with a technology background and business analysis experience. The person will report directly to the project manager and their main tasks will include performing detailed requirements analysis, documenting processes, and performing user acceptance testing. To succeed in this role you should have a natural analytical way of thinking and be able to explain difficult concepts to non-technical users.

Note: This is a business analyst role and NOT a data analyst role.

Your Responsibilities

• Work with various stakeholders to analyse business requirements and design solutions that enable the business to achieve its objectives, improve user experience, and drive system adoption.
• Leverage on standard system functionality and custom development to solve complex business requirements.
• Responsible for quality assurance, ensuring accurate testing cycles
• Complete gap analysis for as-is and to-be processes; translating into functional and technical specifications.
• Support change management initiatives related to new feature releases including documentation and training.
• Maintain familiarity with upstream / downstream integrations and their impact on feature enhancements
• Identify, document, communicate and enforce standard business processes as they relate to the system.
• Create operational excellence through best practice sharing and process consistency across all users.
• Serve as an agent of change and drive effective communication to all business stakeholders

We will only consider candidates who meet the following criteria

• Degree in Information Technology or any related field
• Minimum of 5 years experience in requirements gathering and facilitating user workshops
• Experience in managing stakeholders across different departments of the organisation
• Experience in documenting technical and functional business requirements
• Experience in the design of process flows and in process improvement
• Experience in working in collaboration with software development teams during the entire Software Development Life Cycle
• Experience in supporting users during System Testing and User Acceptance Testing
• Strong communication and collaboration skills
• Working knowledge or and experience with agile management methodologies
• Prior experience in consulting is desirable but not mandatory

Lets Write Africa's Story Together
Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Job Description
Professional BA Certification
(e.g., IIBA, CBAP) or a recognized Business Analysis credential.

Experience with
ITIL
,
CMMI
,
PMI
, or similar frameworks for project governance.

Seeking a Senior Finance Business Analyst with 10+ years of overall experience, including at least 6+ years in Finance and Insurance. The role requires agile expertise in business analysis, change readiness, testing execution, and post–go‐live support. The successful candidate will facilitate solution design, requirements gathering, stakeholder alignment, and end‐to‐end implementation across multiple business teams and regions.

Primary responsibilities include:

• Triaging and prioritizing business requests and enhancements.
• Managing the impact of changes and overseeing user readiness and training.
• Driving the successful embedment of solutions into Business‐as‐Usual (BAU).

Outstanding communication and stakeholder management skills are essential for coordinating activities across diverse business units, ensuring strategic alignment and sustainable outcomes.

• Duties and Responsibilities

Business Needs Assessment & Prioritization

• Analyze and triage incoming requests or enhancements based on relevance, urgency, and strategic impact.
• Collaborate with finance and insurance stakeholders to explore and evaluate different solution pathways, balancing constraints (time, cost, risk).

Requirements Elicitation & Documentation

• Conduct workshops with cross‐functional teams (including multiple geographies) to gather comprehensive requirements.
• Document requirements in sufficient detail (e.g., annotated process flows, data relationships, system interaction diagrams, UML diagrams) to guide solution design.
• Maintain strict traceability from initial request through to final deliverable.

Solution Design & Collaboration

• Work with technical teams, solution architects, and other business analysts to define solution approaches (process changes, system modifications, or both).
• Ensure that testing methodologies (user acceptance testing, integration testing, etc.) are aligned with business goals and thoroughly validated before deployment.

Change Readiness & Stakeholder Engagement

• Facilitate change impact analyses and assist business owners with risk mitigation plans.
• Develop or coordinate training materials, user communications, and support plans to ensure a high level of user readiness prior to go‐live.
• Proactively address and manage any anticipated or persistent resistance to change.
• ‐Live Embedment & Continuous Improvement
• Monitor key adoption metrics, gather user feedback, and track performance against business requirements after go‐live.
• Identify process gaps or additional needs that arise in BAU, and propose iterative improvements or follow‐on project work.
• Oversee documentation updates (including release notes, training guides, and knowledge articles) to reflect the final implemented solution.

Governance & Compliance

• Enforce governance throughout the requirements lifecycle and implementation process, ensuring stakeholder sign‐offs and proper storage of documentation.
• Ensure alignment with relevant financial regulations and corporate finance standards, especially in an insurance context.
• Qualifications and Experience
• Bachelor's degree in Business, Information Technology, Analytics, or a similar field.

Industry & Functional Expertise

• Proven Financial Services industry experience (specifically Insurance and/or Investments).
• Strong understanding of Corporate Finance business processes, principles, and data.
• 5+ years of experience in a project delivery environment with demonstrated complex project success.

Business Analysis Skills

• Competency in analytical problem solving, stakeholder collaboration, and requirements documentation.
• Demonstrable expertise in Business Analysis methodologies & tools (e.g., BPMN, UML).
• Experience with testing methodology, including user acceptance testing and test automation, is advantageous.

Technical & Communication Skills

• Ability to influence both business and technical teams; comfortable communicating business requirements to development teams.
• Familiarity with agile project management, backlog prioritization, and sprint planning.
• Proficient in producing clear, concise documentation for diverse audiences.
• Competencies Required
• Excellent communication skills – adept at bridging business and technical language.
• Time management – able to handle multiple parallel requests.
• Relationship management – strong collaborator, effective at building cross‐functional partnerships.
• Business awareness – understands financial/insurance domain context and constraints.
• Ownership & accountability – drives deliverables end‐to‐end.
• Technical knowledge – comfortable mapping requirements into technical solutions.
• Client focus – ensures delivered solutions meet user needs and improve outcomes.
• Strategic & innovative thinking – proposes creative solutions and fosters an environment of continuous improvement.

Team Results

• Works with the Team Lead to set challenging objectives and facilitate high performance.
• Balances competing demands from technology vendors and business stakeholders.
• Exhibits intellectual curiosity and willingness to experiment with new ideas and methods.
• Quickly gains trust of sponsors and key stakeholders, even when facing ambiguity.

Skills
Accounting, Action Planning, Budget Management, Computer Literacy, Database Reporting, Data Classification, Data Compilation, Data Controls, Data Modeling, Evaluating Information, Financial Acumen, Management Reporting, Numerical Aptitude, Oral Communications, Report Review

Competencies
Business Insight

Communicates Effectively

Decision Quality

Ensures Accountability

Financial Acumen

Manages Complexity

Plans and Aligns

Tech Savvy

Education
NQF Level 7 - Degree, Advance Diploma or Postgraduate Certificate or equivalent

Closing Date
09 October 2025 , 23:59

The Old Mutual Story

Sportserve forms part of a remarkable group of B2C sports betting and B2B sportsbook technology companies, focused on delivering first class sports betting experiences and casino products for our users worldwide. Along with Sportion, TechSpirit, Standard Focus and Sportelligent, we are the driving force behind the world renowned sports betting company and our flagship brand, Dafabet.

Since launching our global hiring initiative, we now employ over 2,000 people worldwide, offering exciting career paths in Technology, Trading, Operations and Media. We pride ourselves on having a diverse and international culture that embraces the global community and acts locally. We offer office based, hybrid and remote work on permanent and consultancy contracts all over the world, making us the true global employer of choice.

W
hat you'll be getting up to:
We are seeking a detail-oriented and motivated Junior Data Analyst to join our team. This role is ideal for individuals eager to build their career in data analysis and reporting. A strong willingness to learn, adaptability, and a foundational understanding of data tools are essential.

Key Responsibilities :
Assist in gathering, analyzing, and interpreting data to support business decisions.

Create and maintain basic reports and dashboards.

Collaborate with team members to ensure accurate and timely data reporting.

Perform data quality checks and troubleshoot data inconsistencies.

Support data-related projects and tasks as assigned.

Qualifications
Proficiency in English (mandatory).

Basic knowledge of SQL; ability to write simple queries.

1-2 years of experience in the related field will be an advantage

Familiarity with data tools such as BigQuery and Looker is a plus.

Strong analytical and problem-solving skills.

Attention to detail and eagerness to learn.

What We Offer
A supportive environment to develop your data analysis skills.

Opportunities for professional growth.

Exposure to cutting-edge data tools and technologies.

• Applications in English only please

Diversity & Inclusion
We embrace diversity and equality in a serious way. We are committed to building a team with a variety of backgrounds, skills and views. The more inclusive we are, the better our work will be. Creating a culture of Equality isn't just the right thing to do, it's also the smart thing.

Brief Description

Reporting to the Enterprise IT Delivery Manager, the Senior Business Analyst is responsible for bridging the gap between business needs and technology solutions. This role is responsible for leading the analysis and design of business processes, systems, and solutions that drive strategic initiatives and operational improvements. By working closely with stakeholders across departments, the Senior Business Analyst ensures that business requirements are accurately captured, translated into functional specifications, and delivered through effective collaboration with technical teams. The role-holder will also propose ways in which the existing processes and systems can be used or changed to meet new business requirements as well as point out and identify new systems needed to meet business requirements, within the context of a well-established Enterprise IT Architecture.

• Assist in gathering business requirements from stakeholders through interviews and workshops.
• Document business processes, workflows, and user stories using appropriate tools.
• Support the analysis of existing systems and processes to identify areas for improvement.
• Help in the creation of functional specifications and use cases.
• Assist in the testing and validation of new system functionalities.
• Prepare reports and presentations on findings and recommendations.
• Collaborate with development teams and business users to ensure clear communication.
• Participate in project meetings and contribute to discussions.
• Maintain project documentation and ensure its accuracy.
• Learn and apply business analysis methodologies and best practices.

• Bachelor's degree in Business Administration, Information Technology, Computer Science, or a related field.
• Previous internship or entry-level experience in business analysis, IT, or a related field is advantageous but not required.
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Familiarity with business process modeling and diagramming tools (e.g., Visio) is a plus.
• Eagerness to learn and develop skills in business analysis.
• Ability to work effectively both independently and as part of a team.
• Good organizational skills and attention to detail.
• Must be able to commute to the office in **Mombasa, Mombasa, KE** for scheduled hybrid work days.

About Skillmind Software:

Skillmind Software is a leading Kenyan software company specializing in HR, payroll, and people-management systems such as HR Genie and other integrated business applications. We build scalable, cloud-based, AI-enabled, enterprise-targeted solutions that serve organizations across Africa. Our mission is to streamline workforce operations, deliver data-driven insights, and drive automation in HR, attendance, payroll, leave, and performance systems.

As we expand our product offerings and deepen integrations, we seek a strong Business Analyst to bridge business needs and technical delivery, helping ensure our solutions continue to deliver real value to customers.

Role Overview:

The Business Analyst will work closely with stakeholders (product, sales, operations, customers) and the technical team (developers, QA, DevOps) to translate business needs into well-defined software features and improvements. You will be responsible for gathering requirements, analysing processes, mapping workflows, defining user stories and acceptance criteria, and guiding execution throughout the software development lifecycle. This role demands strong domain knowledge (HR, payroll, attendance, workforce systems), excellent interpersonal communication, and deep technical understanding of software products and architectures. You will act as a liaison, facilitator, quality gatekeeper, and product partner to help shape features, ensure alignment, and drive successful project execution.

Key Responsibilities:

Requirements & Discovery

• Engage stakeholders to elicit, clarify, and validate business requirements
• Conduct workshops, interviews, surveys, and JAD sessions to discover needs and pain points
• Perform gap analysis, feasibility studies, and impact assessments
• Define and document functional and non-functional requirements (performance, security, usability, scalability)
• Model "as-is" and "to-be" business processes and workflows

Solution Design & Specification

• Create user stories, epics, use cases, and acceptance criteria aligned with product objectives
• Produce wireframes, mockups, and prototypes with UX/UI collaboration
• Work with architecture and engineering teams to ensure proposed designs are technically feasible
• Prioritize requirements and maintain the product backlog

Project Execution & Delivery Support

• Participate actively in Agile ceremonies (sprint planning, backlog grooming, standups, retrospectives)
• Clarify requirements and respond to development or QA queries during implementation
• Monitor progress, track scope changes, manage trade-offs, and escalate as needed
• Ensure proper versioning, change control, and traceability of requirements

Testing & Validation

• Develop test scenarios, test cases, and acceptance criteria
• Coordinate or carry out User Acceptance Testing (UAT)
• Validate delivered features against requirements and manage change requests
• Oversee product sign-off and coordinate release readiness

Post-release Evaluation & Continuous Improvement

• Gather feedback from clients and users and track usage metrics
• Measure feature performance and identify improvement opportunities
• Populate backlog for enhancements or bug fixes
• Document lessons learned and recommend process improvements

Stakeholder Management & Communication

• Serve as the primary liaison between business teams and technical teams
• Communicate status, risks, issues, and trade-offs effectively
• Facilitate workshops, demonstrations, walkthroughs, and training sessions
• Prepare reports and dashboards that translate technical status into business insights

Domain & Technical Knowledge

• Maintain strong understanding of HR, payroll, attendance, and workforce management domains
• Stay current on industry trends and regulatory compliance
• Understand underlying technologies such as web services, APIs, and database schemas
• Be willing to dig into data, logs, and technical design documents when needed

Required Skills & Experience:

• Bachelor's degree in Computer Science, Information Systems, Business, or related field
• 4–7+ years of experience as a Business Analyst in software or SaaS companies
• Demonstrable track record in end-to-end delivery of software products or modules
• Deep familiarity with Agile (Scrum, Kanban) and hybrid project methodologies
• Strong competence in writing BRDs, FRDs, user stories, acceptance criteria, and traceability matrices
• Experience with tools such as JIRA, Azure DevOps, or similar
• Ability to create process flows, wireframes, use-case diagrams, and UI mockups
• Good skills in data analysis, SQL querying, and understanding database structures
• Excellent communication, analytical, and problem-solving abilities
• Strong stakeholder management and interpersonal skills
• Attention to detail, ability to handle ambiguity, and deliver under tight deadlines

Preferred / Nice-to-Have:

• Experience in HR, payroll, attendance, or workforce management software domain
• Exposure to AI/ML, automation, and system integrations (REST APIs, microservices)
• Certification such as CBAP, CCBA, Agile BA, or PMI-PBA
• Exposure to QA or testing automation best practices
• Experience in product management or product-facing BA roles
• Familiarity with cloud platforms (Azure, AWS) and modern architecture concepts
• Experience with BI and analytics tools (Power BI, Tableau, etc.)

Personal Traits:

• Curious and analytical mindset
• Empathetic communicator who understands user and stakeholder needs
• Strong collaboration and conflict-resolution skills
• Self-driven, proactive, and ownership-oriented
• Adaptable to change and comfortable navigating ambiguity
• Ability to mentor junior analysts or guide cross-functional teams

Reporting & Team Structure:

• Reports to: Head of Product / Product Manager / Director of Engineering
• Works closely with: Product Management, Engineering, QA, UX, DevOps, Sales, and Customer Success
• May mentor or lead junior BAs depending on project scope

What We Offer:

• Competitive salary and performance-based bonuses
• Opportunity to work on impactful, large-scale products across Africa
• Professional development and certification support
• Flexible working arrangements
• Collaborative and growth-oriented culture
• Join Skillmind Software and play a key role in defining, shaping, and delivering innovative enterprise software that powers HR and business transformation across Africa.

We are looking for a Global Telesales Business Analyst to join our Customer Retention Team where progress, excellence, and humility are valued as highly as technical excellence.
As a
Global Telesales
Business Analyst
, you'll be responsible for
collecting, analyzing, and presenting data
related to Telesales/Retention products & activities across all countries. You will be required to offer valuable insights to help standardize Campaign Reporting/Trackers, optimize performance and guide strategic decision-making. To succeed, you'll need
great understanding of Telesales Campaign Management
,
strong analytical skills, data visualization, proficiency in data analysis tools, and excellent communication abilities
to collaborate effectively with cross-functional teams.

You'll develop and maintain campaign
reports and dashboards
to track key metrics like
call volume, conversion rates, lead quality, and revenue generation
. Your insights will be crucial in
assessing performance and optimizing telesales strategies across all countries.
You'll
analyze telesales data, identify trends, and present findings
to management while collaborating with
telesales managers and reporting analyst
in-market to deliver
customized insights
. Additionally, you'll conduct
ad-hoc analysis
&
training
to address business challenges identified from your findings.

Working closely with
IT and data operations teams
, you'll ensure
automation,
data accuracy, integrity, and consistency
. You'll also identify
opportunities for process optimization and automation
, streamlining reporting workflows and improving efficiency. Staying updated on
industry trends and analytics tools
will be key.

Beyond analysis, you'll
train the telesales management/analysts on reporting tools
, helping them
interpret data and make informed, data-driven decisions
to enhance overall performance.

This is a
hybrid role
reporting to the Group Head of Retention Operations.

To excel in this role, you'll need a
Degree in Business Administration, Statistics, Economics, or a related field
, along with
3+ years of experience in a Operations leadership, reporting, or analytics role
, preferably in
Telesales Campaigns or a Call Center
environment. Focus on operations excellence based on business insights generated from data analysis.

Proficiency in
Microsoft Excel, SQL, Tableau, or similar tools
is essential, along with
strong analytical skills
to interpret data and provide actionable insights. You should have
excellent communication and presentation skills
to convey technical data to non-technical stakeholders.

Attention to detail,
data accuracy, and the ability to manage multiple priorities in a fast-paced environment
are key. Experience with
CRM systems (e.g., Looker), telephony platforms, statistical analysis, and predictive modelling
is required to drive data-driven decision-making.

Why M-KOPA?
At M-KOPA, we empower our people to own their careers through diverse development programs, coaching partnerships, and on-the-job training. We support individual journeys with family-friendly policies, prioritize well-being, and embrace flexibility.

Join us in shaping the future of M-KOPA as we grow together. Explore more at
m-
.

Recognized four times by the Financial Times as one Africa's fastest growing companies (2022, 2023, 2024 and 2025) and by TIME100 Most influential companies in the world 2023 and 2024 , we've served over 5 million customers, unlocking $1.5 billion in cumulative credit for the unbanked across Africa.
Important Notice
M-KOPA is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained staff. Women, minorities, and people with disabilities are strongly encouraged to apply.
M-KOPA explicitly prohibits the use of Forced or Child Labour and respects the rights of its employees to agree to terms and conditions of employment voluntarily, without coercion, and freely terminate their employment on appropriate notice. M-KOPA shall ensure that its Employees are of legal working age and shall comply with local laws for youth employment or student work, such as internships or apprenticeships.
M-KOPA does not collect/charge any money as a pre-employment or post-employment requirement. This means that we never ask for 'recruitment fees', 'processing fees', 'interview fees', or any other kind of money in exchange for offer letters or interviews at any time during the hiring process.
Applications for this position will be reviewed on a rolling basis. Shortlisting and interviews will take place at any stage during the recruitment process. We reserve the right to close the vacancy early if a suitable candidate is selected before the advertised closing date.

About Wise & Agile Solutions

At Wise & Agile Solutions, we empower organizations to streamline operations, embrace innovation, and deliver measurable results through technology. Our focus is on building smarter, faster, and scalable solutions, often blending AI-driven tools with practical business processes.

We are seeking a Business Analyst + Tester who can bridge the gap between requirements gathering and quality assurance. This hybrid role is ideal for someone who thrives on detail, understands user needs, and ensures flawless delivery of technology solutions.

Responsibilities

Requirements & Analysis

• Collaborate with stakeholders to gather, analyze, and document business requirements.
• Write clear, concise, and testable requirements and user stories.
• Assist in creating acceptance criteria and ensuring full coverage of functionality with QA.

Testing & Quality Assurance

• Support QA by validating functional coverage of requirements.
• Execute test cases (functional, regression, and integration) prepared by the QA team.
• Ensure delivered features align with documented requirements.
• Report, track, and retest defects with precision.
• Participate in UAT (User Acceptance Testing) and coordinate with end users.

AI & Automation Alignment

• Use AI-assisted tools for writing requirements, test scenarios, and documentation.
• Gain hands-on exposure to AI-based product testing.
• Contribute to AI-related projects by clarifying requirements and validating functionality.
• Skills & Qualifications
  Proven experience as a Business Analyst or in a hybrid BA/QA role.
• Strong understanding of SDLC, Agile methodologies, and QA practices.
• Experience in writing user stories, business requirements, and acceptance criteria.
• Ability to execute test cases and validate business flows effectively.
• Familiarity with defect management and bug tracking tools (e.g., , Jira, Azure DevOps).
• Comfort with AI tools for documentation and analysis.
• Strong analytical, problem-solving, and communication skills.
• Ability to work collaboratively with cross-functional teams (Product, QA, Dev, Stakeholders).
• Nice-to-Have
  Experience with low-code/no-code platforms and testing workflows.
• Basic SQL or data querying skills to validate backend workflows.
• Understanding of API testing and integration scenarios.
• Awareness of automation testing concepts (not primary responsibility).
• Experience in SaaS or startup environments.
• Certification in Business Analysis (CBAP, CCBA) or ISTQB (Foundation).

Why Join Us?

At Wise & Agile Solutions, you'll be more than just part of the process—you'll be at the core of shaping client success through innovation and agility. You'll gain hands-on experience with cutting-edge tools, collaborate with diverse teams, and directly see the impact of your work on real-world business transformation.

• Assisting in the collection and documentation of business requirements.
• Creating visual representations of processes and workflows.
• Supporting the development of user stories and use cases.
• Participating in meetings and contributing to discussions.
• Assisting with the preparation of reports and presentations.
• Supporting user acceptance testing (UAT) activities.
• Conducting basic data analysis to support business insights.
• Learning and applying business analysis tools and methodologies.
• Collaborating with team members on various project tasks.
• Providing general project support as needed.