149 Bilingual Support jobs in Kenya

• Provide high-quality customer support in both English and (Specify second language) via phone, email, and live chat.
• Address customer inquiries, troubleshoot problems, and provide timely and accurate solutions.
• Guide customers through product features, services, and troubleshooting processes.
• Escalate complex issues to appropriate departments or senior support staff when necessary.
• Maintain detailed records of customer interactions, transactions, comments, and complaints in the CRM system.
• Identify and communicate customer feedback and recurring issues to management for service improvement.
• Ensure customer satisfaction by offering personalized support and demonstrating empathy.
• Adhere to company policies, procedures, and service level agreements (SLAs).
• Participate in regular team meetings and training sessions conducted remotely.
• Contribute to a positive and collaborative team environment.

• High school diploma or equivalent; associate's or bachelor's degree preferred.
• Proven experience in a customer service or call center role.
• Fluency in English and (Specify second language) is mandatory (both written and spoken).
• Excellent communication, listening, and interpersonal skills.
• Strong problem-solving abilities and a customer-centric mindset.
• Proficiency with computers and common software applications, including CRM systems.
• Ability to work independently and manage workload effectively in a remote setting.
• Adaptability and willingness to learn new products and processes.
• A positive attitude and professional demeanor.
• Access to a reliable internet connection and a quiet workspace.

• Handle inbound customer calls, emails, and live chat inquiries in a timely and professional manner.
• Provide accurate information regarding products, services, and policies.
• Troubleshoot and resolve customer issues efficiently, escalating complex problems when necessary.
• Document all customer interactions and resolutions in the CRM system.
• Identify opportunities to improve the customer experience and provide feedback to management.
• Assist customers with order processing, account management, and technical support.
• Maintain a high level of product knowledge and stay updated on service changes.
• Work collaboratively with team members to achieve departmental goals.
• Ensure customer satisfaction by going the extra mile to resolve concerns.
• Contribute to a positive and supportive remote work environment.

• High school diploma or equivalent; Associate's or Bachelor's degree preferred.
• Proven experience in customer service or a related field.
• Fluency in English and (Specify the second language) is mandatory, both written and spoken.
• Excellent communication, listening, and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Proficiency with CRM software and online support tools.
• Ability to multitask and manage time effectively in a remote setting.
• A quiet, dedicated workspace with reliable high-speed internet access is required.
• Patience, empathy, and a genuine desire to help others.
• Must be available to work flexible hours, including potential evenings or weekends as needed.

• Responding promptly and professionally to customer inquiries via phone, email, and chat.
• Providing accurate information about products, services, and policies.
• Troubleshooting and resolving customer issues, technical problems, and complaints in a timely manner.
• Escalating complex issues to appropriate departments when necessary.
• Documenting all customer interactions and resolutions in the CRM system.
• Maintaining a high level of customer satisfaction and building strong customer relationships.
• Educating customers on product features and benefits.
• Gathering customer feedback and reporting trends to management.
• Adhering to company service level agreements (SLAs) and quality standards.
• Continuously improving product knowledge and support skills.
• Assisting with customer onboarding and setup processes.
• Proactively identifying opportunities to enhance the customer experience.
• Working collaboratively with team members to share best practices and knowledge.
• Managing a workload effectively in a remote environment.
• Ensuring all communications are conducted in a clear, concise, and professional manner.

• Respond to customer inquiries and resolve issues via phone, email, and chat.
• Provide information about products, services, and company policies.
• Maintain accurate and detailed records of customer interactions and transactions.
• Identify and escalate priority issues to the appropriate support teams.
• Troubleshoot and resolve customer problems efficiently and effectively.
• Adhere to company communication protocols and quality standards.
• Continuously improve product knowledge and customer service skills.
• Contribute to team goals and efforts to enhance customer satisfaction.
• Handle customer complaints with professionalism and empathy.
• Process orders, forms, applications, and requests as needed.

• Fluency in English and at least one other language (e.g., Swahili, French, Spanish).
• Previous experience in a customer service or helpdesk role is preferred.
• Excellent verbal and written communication skills.
• Strong active listening and problem-solving abilities.
• Patience and empathy when dealing with customer issues.
• Proficiency in using computer systems and customer support software.
• Ability to work independently and manage time effectively in a remote environment.
• High school diploma or equivalent; associate's or bachelor's degree is a plus.
• A dedicated, quiet workspace and reliable high-speed internet connection.

• Provide exceptional customer service to a bilingual (English/Spanish) customer base.
• Handle inbound customer inquiries via phone, email, and chat.
• Troubleshoot and resolve customer issues efficiently and effectively.
• Process orders, returns, and exchanges accurately.
• Educate customers on products and services.
• Document all customer interactions and resolutions in the CRM system.
• Escalate complex issues to the appropriate teams.
• Contribute to a positive team environment.
• Maintain a high level of product and service knowledge.
• Achieve and exceed customer satisfaction targets.

• Fluency in English and Spanish (written and spoken).
• Previous experience in customer service or a related field.
• Excellent communication and active listening skills.
• Strong problem-solving abilities and attention to detail.
• Proficiency with CRM software and helpdesk tools.
• Ability to work independently and manage time effectively in a remote setting.
• High school diploma or equivalent; associate's or bachelor's degree is a plus.
• Adaptable, patient, and customer-centric mindset.

Company Description

Plumbisimo is a trusted plumbing company dedicated to providing high-quality plumbing and heating services for residential and commercial clients. With a team of fully qualified and experienced engineers, Plumbisimo specializes in everything from emergency repairs and leak detection to full bathroom installations and central heating systems.

Known for its reliability, transparency, and commitment to customer satisfaction, Plumbisimo combines advanced tools with expert knowledge to deliver fast, efficient, and cost-effective solutions. Whether it's a minor fix or a major plumbing project, Plumbisimo is the go-to partner for dependable, professional service.

Role Description

Based on a self-employed/contractor basis with a long-lasting working relationship. We are seeking a friendly, organized, and detail-oriented Customer Service Representative (CSR) to join our dynamic plumbing service team. As the first point of contact for our customers, the CSR plays a crucial role in creating a positive first impression, coordinating service calls, and ensuring smooth communication between customers and technicians.

Qualifications

• 1+ year of customer service experience (preferably in plumbing, HVAC, or home services)
• Strong phone etiquette and excellent verbal and written communication skills
• Demonstrated experience in enhancing customer satisfaction and delivering exceptional service
• Solid understanding of customer support principles and customer experience best practices
• Familiarity with service dispatching software (e.g., Joblogic) is a plus – training will be provided
• Basic computer proficiency, including email, data entry, and scheduling tools
• Strong problem-solving abilities and keen attention to detail
• Ability to multitask and remain calm under pressure in a fast-paced environment
• Excellent interpersonal skills and the ability to work well within a team
• Previous experience in a similar customer service or dispatch role is beneficial

Key Responsibilities
:

Customer Communication

• Great Internet connection

• Answer incoming calls professionally and courteously

• Adequate response time for emails, messages

• Adequate response time for calls – call back immediately

• Calls, Email, SMS. Whats-app

• CRM (Customer Relationship Management) software

• Provide information about plumbing services, pricing, and appointment availability

• Handle customer inquiries, complaints, and requests with patience and professionalism

• Make outbound calls to confirm appointments, follow up on services, or reschedule jobs

Scheduling & Coordination

• Schedule service calls and dispatch technicians using service software

• Coordinate with the field team to ensure efficient job routing and timely service

• Adjust schedules for emergency jobs or cancellations

Administrative Duties

• Maintain accurate customer records and service history in the CRM system

• Prepare and send estimates, invoices, and job notes when needed

• Collect and process payments or deposits via App

• Assist with office tasks and reporting as needed

• Assist with marking tasks

Work Environment:

• Work from home

What We Offer:

• Overtime and extra pay