105 Bilingual Support jobs in Kenya
Remote Bilingual Customer Support Specialist
90100 Mumbuni
KES70000 Annually
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Our client is looking for a highly motivated and customer-centric Bilingual Customer Support Specialist to join their fully remote team. In this role, you will be the primary point of contact for customers, providing exceptional support via phone, email, and chat. You will handle a wide range of inquiries, troubleshoot technical issues, process orders, and resolve customer complaints with empathy and efficiency. Fluency in both English and (Specify Second Language - e.g., Swahili) is essential for this position, enabling you to cater to a diverse customer base. You will be expected to maintain a high level of customer satisfaction by offering personalized solutions and timely responses. The ideal candidate thrives in a fast-paced environment, possesses excellent communication and interpersonal skills, and has a genuine passion for helping others. Strong problem-solving abilities and the capacity to multitask are key to success. You will work with a supportive and collaborative remote team, utilizing state-of-the-art customer relationship management (CRM) software and communication tools. Regular training and performance feedback will be provided to ensure continuous growth and development. This role offers the flexibility of working from home, eliminating commute times and allowing for a better work-life balance. You will be responsible for documenting customer interactions accurately and comprehensively in our CRM system. Attention to detail is crucial for maintaining data integrity. We are seeking individuals who are proactive, resilient, and committed to delivering outstanding customer experiences. A stable internet connection and a dedicated workspace are required to perform the duties effectively. If you are a skilled communicator, proficient in both English and (Second Language), and eager to contribute to a positive customer journey from the comfort of your home, we encourage you to apply.
Responsibilities:
Qualifications:
Responsibilities:
- Provide exceptional customer support through various channels (phone, email, chat) in English and (Second Language).
- Respond to customer inquiries, troubleshoot issues, and provide effective solutions.
- Process customer orders, returns, and exchanges accurately.
- Resolve customer complaints with empathy and professionalism, escalating when necessary.
- Document all customer interactions and feedback in the CRM system.
- Maintain a high level of customer satisfaction by exceeding expectations.
- Collaborate with team members to share best practices and improve service delivery.
- Adhere to company policies and procedures while handling customer requests.
- Identify opportunities to upsell or cross-sell products/services when appropriate.
- Continuously improve product knowledge and customer service skills through training.
Qualifications:
- Fluency in both written and spoken English and (Second Language - e.g., Swahili).
- Proven experience in a customer service or call center environment.
- Excellent communication, interpersonal, and active listening skills.
- Strong problem-solving abilities and the capacity to handle difficult customer situations.
- Proficiency in using CRM software and other customer support tools.
- Ability to multitask, prioritize, and manage time effectively in a remote setting.
- High school diploma or equivalent; further education or certifications are a plus.
- Patience, empathy, and a customer-centric attitude.
- Reliable internet connection and a quiet, dedicated workspace.
- A proactive approach to identifying and resolving customer issues.
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Remote Bilingual Customer Support Specialist
30100 Moiben
KES45000 month
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Our client is seeking a dedicated and customer-focused Bilingual Customer Support Specialist to provide exceptional service to their diverse clientele. This position is fully remote, allowing you to engage with customers from the comfort of your home. You will be the first point of contact for customers, addressing inquiries, resolving issues, and ensuring a positive experience. Key responsibilities include:
- Providing first-line customer support via phone, email, and live chat in both English and (Specify Second Language, e.g., Swahili or French).
- Responding to customer inquiries, troubleshooting problems, and providing accurate information about products and services.
- Resolving customer complaints effectively and efficiently, escalating complex issues when necessary.
- Documenting customer interactions and feedback in the CRM system.
- Guiding customers through product features and troubleshooting steps.
- Identifying and suggesting improvements to customer service processes.
- Maintaining a high level of customer satisfaction and loyalty.
- Adhering to service level agreements (SLAs) for response and resolution times.
- Participating in team meetings and training sessions to enhance product knowledge and service skills.
- Contributing to a positive and supportive team environment.
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1
Remote Bilingual Customer Support Specialist
00100 Abothuguchi West
KES70000 Annually
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Job Description
Our client, a rapidly expanding e-commerce platform, is seeking a dedicated and multilingual Remote Customer Support Specialist to provide exceptional service to their diverse customer base. This fully remote position offers the chance to be the first point of contact for customers, resolving inquiries and ensuring a positive brand experience. You will be responsible for handling customer requests via phone, email, and chat, troubleshooting issues, providing product information, and escalating complex problems to the appropriate teams. The ideal candidate possesses excellent communication skills in both English and at least one other specified language, a patient and empathetic demeanor, and a strong ability to multitask and learn quickly. You will work from your home office, utilizing company-provided software and tools for customer relationship management (CRM), ticketing, and communication.
Responsibilities:
Qualifications:
Responsibilities:
- Respond to customer inquiries and resolve issues promptly and professionally across multiple channels (phone, email, chat).
- Provide accurate product information, technical support, and guidance to customers.
- Troubleshoot and diagnose customer problems, offering effective solutions.
- Maintain customer records and update account information in the CRM system.
- Escalate complex or unresolved issues to senior support staff or relevant departments.
- Adhere to established customer service standards and company policies.
- Identify opportunities to improve the customer experience and provide feedback to management.
- Achieve and exceed key performance indicators (KPIs) such as customer satisfaction, response time, and resolution rate.
- Maintain a high level of product knowledge and company service offerings.
- Contribute to a positive and collaborative team environment.
Qualifications:
- High school diploma or equivalent; a college degree is a plus.
- Proven experience in customer service or a related support role.
- Fluency in English is required. Proficiency in another language (e.g., Swahili, French, Spanish - specify if needed for this job) is a strong asset.
- Excellent verbal and written communication skills.
- Strong active listening and problem-solving abilities.
- Patience, empathy, and a customer-centric attitude.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Proficiency with computer systems, CRM software, and standard office applications.
- Comfortable working independently in a remote setting with a reliable internet connection.
- Previous experience in e-commerce or online retail support is beneficial.
- Candidates residing in or familiar with the Nairobi, Nairobi, KE market are encouraged to apply.
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2
Remote Bilingual Customer Support Agent
30100 Kitale, Rift Valley
KES42000 Annually
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Job Description
Our client is seeking a proficient and customer-focused Remote Bilingual Customer Support Agent to bridge communication gaps and provide outstanding service to our diverse customer base. This is a fully remote position, enabling you to contribute from the comfort of your home office. As a key member of our support team, you will engage with customers in both English and (Specify Second Language, e.g., Swahili, French) to address inquiries, resolve issues, and enhance their overall experience with our products/services. You will be instrumental in maintaining customer loyalty by offering prompt, accurate, and personalized assistance. Your responsibilities will include managing customer interactions across various platforms, diagnosing problems, and guiding customers through solutions.
Responsibilities:
Responsibilities:
- Provide exceptional customer service and technical support to clients in English and (Specify Second Language).
- Respond to customer inquiries promptly and professionally via phone, email, and chat.
- Identify, troubleshoot, and resolve customer issues effectively.
- Escalate complex problems to the appropriate internal teams when necessary.
- Document all customer interactions and resolutions in the CRM system.
- Educate customers on product features, services, and best practices.
- Maintain a high level of customer satisfaction by delivering efficient and courteous support.
- Participate in training sessions to stay updated on product knowledge and support procedures.
- Contribute to team efforts and assist colleagues as needed.
- High school diploma or equivalent; further education or certification is a plus.
- Proven experience in customer service or a related field.
- Fluency in both English and (Specify Second Language) is essential (written and spoken).
- Excellent communication, interpersonal, and problem-solving skills.
- Ability to work independently and manage time effectively in a remote setting.
- Familiarity with CRM software and ticketing systems.
- Strong active listening and empathetic response capabilities.
- Must possess a reliable internet connection and a suitable home office environment.
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3
Remote Bilingual Customer Support Specialist
00200 Abothuguchi West
KES60000 Annually
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Job Description
Our client is looking for a dedicated and customer-focused Remote Bilingual Customer Support Specialist to provide exceptional support to their diverse customer base. This fully remote position requires fluency in both English and Swahili. You will be the first point of contact for customers, handling inquiries via phone, email, and chat. Your responsibilities will include troubleshooting technical issues, answering product-related questions, processing requests, and resolving customer complaints in a timely and efficient manner. You will maintain detailed customer records and document all interactions accurately in the CRM system. The goal is to ensure a positive customer experience and foster strong customer loyalty. The ideal candidate will possess outstanding communication and interpersonal skills, with the ability to empathize with customers and clearly explain solutions. Patience, problem-solving abilities, and a customer-centric attitude are essential. Proficiency in using customer support software and a willingness to learn new systems are required. You must be self-motivated, organized, and able to work independently in a remote setting, managing your workload effectively. A high school diploma or equivalent is required; further education or certification in customer service is a plus. A minimum of 2 years of experience in a customer service or technical support role, with demonstrated bilingual proficiency, is necessary. If you are passionate about helping people and thrive in a remote work environment, this is an excellent opportunity for you.
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4
Remote Bilingual Customer Support Agent
01000 Makongeni
KES40000 Annually
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Job Description
We are seeking a fluent and customer-focused Remote Bilingual Customer Support Agent to join our growing team. This role is 100% remote, providing you with the convenience of working from home. You will be the first point of contact for customers, offering support in both English and another specified language. Your primary responsibilities include responding to customer inquiries via phone, email, and chat, resolving issues efficiently, and providing product or service information. You will meticulously log all customer interactions and follow up as necessary to ensure satisfaction. The ideal candidate will possess outstanding verbal and written communication skills in both languages. A friendly, patient, and empathetic demeanor is crucial for delivering excellent customer service. Previous experience in a customer service or call center environment is highly preferred. Familiarity with CRM systems and common communication tools is beneficial. You must be a self-starter, highly organized, and able to manage your time effectively in a remote setting. This role requires a commitment to delivering a positive customer experience and contributing to team success. Your language skills will be vital in assisting customers from diverse backgrounds, including those in and around Thika, Kiambu, KE . This is an ideal opportunity for individuals seeking a flexible, remote customer support role.
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5
Remote Bilingual Customer Support Specialist
20500 Kitale, Rift Valley
KES55000 Annually
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Job Description
Our client, a leading international e-commerce platform, is seeking dedicated and multilingual Remote Customer Support Specialists to join their expanding customer service team. This is a fully remote position, allowing you to assist customers globally from the comfort of your home. You will be the primary point of contact for customers, providing exceptional support via phone, email, and chat. Your core responsibilities will include addressing customer inquiries, resolving product or service issues, processing orders, and managing customer accounts. You will also gather customer feedback and report recurring issues to improve overall customer experience. This role requires fluency in English and at least one other language (e.g., Swahili, French, Spanish, Portuguese – specify if needed). Excellent communication, problem-solving, and active listening skills are essential. You must be patient, empathetic, and dedicated to providing outstanding service. Proficiency in using customer relationship management (CRM) software and helpdesk ticketing systems is a must. The ideal candidate will have a passion for customer service, a strong ability to multitask, and the capacity to learn new products and services quickly. Previous experience in a customer-facing role, particularly in a remote or call center environment, is highly advantageous. You will need a reliable internet connection, a quiet workspace, and a computer capable of handling customer support software. This is a fantastic opportunity to join a dynamic global team, enhance your customer service skills, and contribute to a positive brand reputation, all within a fully remote setup.
Responsibilities:
Responsibilities:
- Provide exceptional customer support via phone, email, and chat in multiple languages.
- Respond promptly and accurately to customer inquiries, issues, and requests.
- Troubleshoot and resolve customer problems efficiently, ensuring customer satisfaction.
- Process orders, returns, and exchanges in a timely manner.
- Maintain accurate customer records and interaction logs within the CRM system.
- Identify and escalate priority issues to the appropriate departments.
- Gather customer feedback and report trends to management to improve services.
- Adhere to company policies and procedures in all customer interactions.
- Fluency in English and at least one additional language (e.g., Swahili, French, Spanish, Portuguese).
- Previous experience in customer service, technical support, or a call center environment.
- Excellent communication, listening, and problem-solving skills.
- Proficiency with CRM software and helpdesk ticketing systems.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Strong empathy and patience when dealing with customers.
- Reliable internet connection and a dedicated, quiet workspace.
- High school diploma or equivalent; further education or certifications are a plus.
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Remote Bilingual Customer Support Specialist (French/English)
20400 Bungoma, Western
KES450000 Annually
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Job Description
Our client, a rapidly expanding e-commerce platform, is seeking a dedicated and fluent Bilingual Customer Support Specialist (French/English) to provide exceptional service to their international customer base in a fully remote capacity. This role is crucial for ensuring customer satisfaction by addressing inquiries, resolving issues, and providing guidance via multiple communication channels including email, chat, and phone. You will be responsible for maintaining a high level of product knowledge, accurately documenting customer interactions in the CRM system, and escalating complex issues to appropriate departments. Key duties include troubleshooting technical problems, processing orders and returns, and proactively seeking solutions to enhance the customer experience. The ideal candidate will possess outstanding communication skills in both French and English, strong problem-solving abilities, and a genuine passion for customer service. Experience with customer relationship management (CRM) software and helpdesk ticketing systems is highly preferred. This is a remote-first position, offering the flexibility to work from any location. We are looking for a patient, empathetic, and detail-oriented individual who can thrive in a fast-paced, virtual team environment. You will be the first point of contact for many customers, significantly impacting their perception of our client's brand. A commitment to providing efficient and friendly support, coupled with the ability to adapt to new technologies and processes, is essential. Join our client's supportive and collaborative remote team and help build lasting customer loyalty.
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7
Customer Service Representative
60400 Meru , Eastern
KES45000 Annually
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Job Description
Our client is looking for a dedicated and empathetic Customer Service Representative to join their fully remote support team. This role is essential for providing exceptional assistance and building positive relationships with our valued customers. You will be the primary point of contact, handling inquiries, resolving issues, and offering support through various communication channels, including phone, email, and chat. Your responsibilities will include addressing customer questions about products and services, processing orders, managing complaints, and providing information on company policies. We are seeking individuals with excellent communication skills, patience, and a strong ability to listen and understand customer needs. Proficiency in using customer relationship management (CRM) software and other support tools is essential. The ability to work independently, manage time effectively, and maintain a positive attitude while dealing with challenging situations in a remote environment is crucial. You will be expected to provide accurate and timely information, troubleshoot problems, and ensure customer satisfaction. This position offers a fantastic opportunity to develop your customer service skills and contribute to a positive customer experience, all from the comfort of your own home. Join a supportive team environment where your efforts directly impact customer loyalty and company reputation.
Responsibilities:
Responsibilities:
- Respond promptly and professionally to customer inquiries via phone, email, and chat.
- Provide accurate information about products, services, and company policies.
- Resolve customer complaints and issues efficiently and effectively.
- Process customer orders, returns, and exchanges.
- Maintain customer records by updating account information in the CRM system.
- Identify and escalate priority issues to the appropriate departments.
- Gather customer feedback and share insights with the team for service improvement.
- Adhere to company service standards and quality guidelines.
- Manage time effectively to meet service level agreements (SLAs).
- Contribute to a positive and collaborative team environment.
- High school diploma or equivalent; Associate's or Bachelor's degree preferred.
- Proven experience in customer service or a similar role.
- Excellent verbal and written communication skills.
- Strong active listening and problem-solving abilities.
- Proficiency with CRM software and common office applications.
- Ability to multitask and manage time effectively in a remote setting.
- Patience, empathy, and a customer-centric approach.
- Ability to remain calm and professional under pressure.
- Strong interpersonal skills and a team-player attitude.
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8
Customer Service Representative
80100 Nairobi, Nairobi
KES30000 month
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Job Description
Our client is looking for an enthusiastic and dedicated Customer Service Representative to join their vibrant team in **Malindi, Kilifi, KE**. This hybrid role provides the flexibility to work both remotely and from our client's local office. The ideal candidate will be the primary point of contact for customers, handling inquiries, resolving issues, and ensuring a positive customer experience. Key responsibilities include answering customer calls, responding to emails and live chat messages, processing orders, and providing product or service information. You will be expected to identify and escalate customer needs to appropriate departments, follow communication procedures, guidelines, and policies, and meet customer service metrics. Excellent communication, active listening, and problem-solving skills are essential. The ability to remain calm and professional, especially during challenging interactions, is paramount. We are seeking individuals with a friendly demeanor, a strong work ethic, and a genuine desire to help customers. Previous experience in a customer service or client-facing role is preferred. Familiarity with CRM systems and customer support software is a plus. A high school diploma or equivalent is required, with some college coursework being an advantage. You should be comfortable working independently in a remote capacity and also collaborating effectively with colleagues in the office. This is a great opportunity to contribute to customer satisfaction and be part of a supportive team environment, ensuring our client's customers feel valued and supported.
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