194 Banking Teller jobs in Kenya
Banking Operations Specialist
01-200 Ngong
KES120000 Annually
WhatJobs
Posted 2 days ago
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Job Description
Our client, a reputable financial institution, is seeking a detail-oriented and efficient Banking Operations Specialist to join their team. This hybrid role offers a blend of remote flexibility and in-office collaboration, allowing for optimal workflow and team synergy. You will play a vital role in ensuring the smooth and accurate execution of various banking operations, including account management, transaction processing, and customer support. The ideal candidate possesses a strong understanding of banking procedures, regulatory compliance, and customer service principles. Your responsibilities will include processing customer transactions, resolving inquiries, reconciling accounts, and assisting with the implementation of new banking products and services. You will work closely with branch staff, other operational teams, and IT support to maintain high standards of service and operational efficiency. Excellent communication skills, a commitment to accuracy, and a proactive approach to problem-solving are essential. This position offers a great opportunity to grow your career in the banking sector and contribute to the success of a trusted financial institution. We value candidates who are organized, adaptable, and dedicated to providing exceptional service.
Responsibilities:
Responsibilities:
- Process customer transactions accurately and efficiently, including deposits, withdrawals, and transfers.
- Open and close customer accounts, ensuring all documentation is complete and compliant.
- Respond to customer inquiries via phone, email, and in-person regarding accounts and services.
- Reconcile daily transactions and resolve any discrepancies.
- Assist with the implementation and support of new banking products and services.
- Ensure compliance with all relevant banking regulations and internal policies.
- Prepare and maintain operational reports and documentation.
- Collaborate with internal departments to resolve customer issues and operational challenges.
- Identify opportunities for process improvement within banking operations.
- Provide excellent customer service to foster strong client relationships.
- High school diploma or equivalent; a Bachelor's degree in Business, Finance, or a related field is a plus.
- 2+ years of experience in banking operations, customer service, or a related financial role.
- Familiarity with banking software and transaction processing systems.
- Strong understanding of banking regulations and compliance requirements.
- Excellent customer service and interpersonal skills.
- Proficiency in Microsoft Office Suite, especially Excel.
- Strong organizational skills and attention to detail.
- Ability to work independently and as part of a team in a hybrid environment.
- Good written and verbal communication skills.
- Ability to adapt to changing processes and procedures.
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0
Lead Banking Operations Manager
00201 Ngong
KES130000 Annually
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Posted today
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Job Description
Our client is a reputable financial institution seeking a highly experienced and strategic Lead Banking Operations Manager to oversee and optimize their banking operations. This is a fully remote position, offering the flexibility to manage operations from anywhere. The successful candidate will be responsible for ensuring the efficiency, accuracy, and security of all daily banking operations, including account management, transaction processing, payment systems, and customer service support. You will lead and mentor a team of operations specialists, fostering a high-performance culture and driving continuous improvement initiatives. A key aspect of this role involves developing and implementing operational policies and procedures, managing risk, and ensuring compliance with banking regulations and internal controls. You will work closely with IT, compliance, and product development teams to implement new technologies and enhance service delivery. The ideal candidate will possess a deep understanding of banking processes, strong leadership and project management skills, and a proven track record of optimizing operational efficiency. Exceptional problem-solving abilities and the capacity to manage complex challenges in a remote setting are essential. This position offers a significant opportunity to shape the operational strategy of a leading financial services provider and to contribute to its growth and success. You will be expected to drive innovation in operational practices, improve customer satisfaction, and maintain the highest standards of integrity and compliance. Strategic planning and the ability to adapt to evolving industry trends and regulatory requirements are crucial. The ability to effectively manage resources and motivate a distributed team is paramount.
Responsibilities:
Responsibilities:
- Oversee daily banking operations, including transaction processing and account management.
- Lead and mentor the banking operations team to achieve performance goals.
- Develop, implement, and enforce operational policies and procedures.
- Manage operational risks and ensure compliance with banking regulations.
- Drive efficiency improvements and cost optimization initiatives.
- Collaborate with IT and other departments on system enhancements and new product rollouts.
- Ensure high standards of customer service and satisfaction.
- Monitor key performance indicators and provide regular reports to senior management.
- Bachelor's degree in Finance, Business Administration, or a related field; MBA preferred.
- Minimum of 7 years of progressive experience in banking operations management.
- Proven leadership experience in managing operational teams.
- Strong understanding of banking products, services, and regulatory requirements.
- Expertise in operational risk management and compliance.
- Excellent project management, analytical, and problem-solving skills.
- Exceptional communication and interpersonal skills.
- Ability to work autonomously and lead a remote team effectively.
- Experience with banking software and systems.
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1
Senior Banking Operations Analyst
20100 Mwembe
KES160000 Annually
WhatJobs
Posted 2 days ago
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Job Description
Our client is seeking a highly analytical and detail-oriented Senior Banking Operations Analyst to join our fully remote team. This role is critical for ensuring the efficient and compliant execution of banking processes and transactions. You will be responsible for analyzing operational workflows, identifying areas for improvement, implementing new technologies, and ensuring adherence to regulatory standards. This position offers a unique opportunity to contribute significantly to the banking sector from a remote work environment.
Key Responsibilities:
Key Responsibilities:
- Analyzing banking operational processes to identify inefficiencies and areas for improvement.
- Developing and implementing solutions to enhance operational efficiency, reduce costs, and improve service quality.
- Monitoring daily banking operations, including transaction processing, account management, and compliance checks.
- Ensuring adherence to all relevant banking regulations, policies, and procedures.
- Collaborating with IT and other departments to implement new banking technologies and systems.
- Developing and maintaining operational documentation, including process flows and training materials.
- Conducting risk assessments and implementing mitigation strategies for operational risks.
- Preparing reports on operational performance, key metrics, and regulatory compliance.
- Troubleshooting and resolving complex operational issues.
- Staying informed about industry trends and best practices in banking operations and compliance.
- Providing training and guidance to junior operations staff.
- Participating in projects aimed at improving customer experience and operational effectiveness.
- Bachelor's degree in Finance, Economics, Business Administration, or a related field.
- Minimum of 5 years of experience in banking operations, financial analysis, or a related role.
- Strong understanding of banking products, services, and operational processes.
- In-depth knowledge of banking regulations and compliance requirements.
- Excellent analytical, problem-solving, and critical thinking skills.
- Proficiency in data analysis tools and banking software.
- Strong written and verbal communication skills, with the ability to present complex information clearly.
- Ability to work independently and manage multiple priorities in a remote setting.
- Experience with process improvement methodologies (e.g., Lean, Six Sigma) is a plus.
- High level of integrity and attention to detail.
This advertiser has chosen not to accept applicants from your region.
2
Lead Banking Operations Manager
60100 Embu, Eastern
KES2800000 Annually
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Posted 2 days ago
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Job Description
Our client is seeking a dynamic and experienced Lead Banking Operations Manager to steer their operational excellence from a fully remote position. This role requires a seasoned professional with a comprehensive understanding of banking processes, regulatory compliance, and risk management. You will be responsible for overseeing daily banking operations, ensuring efficiency, accuracy, and adherence to all relevant financial regulations. Key responsibilities include developing and implementing operational policies and procedures, managing cross-functional teams, and driving process improvements to enhance customer service and operational efficiency. The Lead Banking Operations Manager will play a crucial role in managing operational risks, conducting internal controls assessments, and implementing mitigation strategies. You will also be involved in the selection and implementation of new banking technologies and systems to support business growth. Collaboration with compliance, IT, and other departments to ensure seamless operations and a robust control environment is essential. The ability to analyze operational data, identify trends, and develop strategic solutions to complex challenges is paramount. Strong leadership, communication, and problem-solving skills are critical for success in this remote role. We are looking for an individual who is dedicated to maintaining the highest standards of integrity and professionalism within the banking sector, contributing to our operations that serve clients in **Embu, Embu, KE**.
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3
Senior Banking Operations Manager
00200 Mangu
KES150000 Annually
WhatJobs
Posted 2 days ago
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Job Description
Our client is looking for a highly experienced and dedicated Senior Banking Operations Manager to lead and optimize our banking operations in a fully remote capacity. This pivotal role requires a strategic thinker with a deep understanding of banking processes, regulatory compliance, and risk management. You will be responsible for overseeing daily banking operations, ensuring efficiency, accuracy, and adherence to all internal policies and external regulations. Your primary duties will include managing a remote team of banking professionals, developing and implementing operational strategies, and driving process improvements to enhance customer satisfaction and operational performance. The ideal candidate will have a proven track record in managing complex banking functions, such as account opening, transaction processing, loan administration, and customer service. You will also be involved in budgeting, resource allocation, and performance monitoring. This position demands exceptional leadership, communication, and problem-solving skills. The ability to foster a collaborative and high-performing remote team culture is crucial. You will work closely with other departments, including IT, compliance, and finance, to ensure seamless integration and operational excellence. This role is an outstanding opportunity for a seasoned banking professional to leverage their expertise in a challenging and rewarding remote environment. We are committed to providing our employees with the tools and support necessary to succeed, regardless of their physical location. Your contributions will be vital in shaping the future of our banking operations and ensuring we maintain the highest standards of service and integrity. Experience with modern banking technologies and digital transformation initiatives is highly desirable. You will be expected to identify opportunities for automation and system enhancements to streamline workflows and reduce operational costs. A strong understanding of KYC, AML, and other relevant compliance frameworks is essential. This role offers significant autonomy and the chance to implement innovative solutions that will benefit both our customers and the organization. The successful candidate will demonstrate a deep commitment to operational excellence and a passion for continuous improvement within the financial services industry. This is more than just a job; it’s an opportunity to lead from the front in a rapidly evolving digital banking landscape, offering flexibility and the chance to significantly impact organizational success from anywhere. You will be responsible for setting performance benchmarks and ensuring that all operational activities meet and exceed these standards, driving efficiency and profitability.
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4
Remote Banking Operations Manager
20200 Kapsuser
KES110000 Annually
WhatJobs
Posted 2 days ago
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Job Description
Our client, a reputable financial institution, is seeking an experienced and detail-oriented Remote Banking Operations Manager to oversee and streamline their operational processes. This is a fully remote position, enabling you to manage operations from anywhere. You will be responsible for ensuring the efficient and compliant execution of daily banking activities, including account management, transaction processing, and customer service support. The ideal candidate possesses a strong understanding of banking regulations, excellent leadership skills, and a proven ability to manage remote teams effectively. You should be adept at optimizing workflows and implementing best practices to enhance operational efficiency and client satisfaction.
Responsibilities:
Responsibilities:
- Oversee daily banking operations, ensuring accuracy, efficiency, and compliance with all regulations.
- Manage and lead a remote team of banking operations staff, providing guidance, training, and performance feedback.
- Develop, implement, and refine operational policies and procedures to improve workflow and reduce risk.
- Monitor key performance indicators (KPIs) for operational efficiency and customer service.
- Ensure the timely and accurate processing of all transactions, including deposits, withdrawals, loan payments, and fund transfers.
- Manage account opening, maintenance, and closing processes.
- Handle escalated customer inquiries and resolve complex operational issues.
- Collaborate with other departments, such as compliance, IT, and customer support, to ensure seamless operations.
- Implement and maintain robust internal controls to mitigate operational risks and fraud.
- Stay current with industry trends, regulatory changes, and technological advancements in banking operations.
- Contribute to the development and implementation of new banking products and services from an operational perspective.
- Prepare regular reports on operational performance for senior management.
- Bachelor's degree in Business Administration, Finance, Banking, or a related field.
- Minimum of 5 years of experience in banking operations, with at least 2 years in a management or supervisory role.
- Solid understanding of banking regulations (e.g., AML, KYC) and compliance requirements.
- Proven experience in managing and motivating remote teams.
- Strong analytical and problem-solving skills, with a keen eye for detail.
- Excellent organizational and time management abilities.
- Proficiency in banking software systems and operational management tools.
- Exceptional communication and interpersonal skills.
- Ability to work independently and make sound decisions in a fast-paced, remote environment.
- Experience with process improvement methodologies (e.g., Lean, Six Sigma) is a plus.
- Professional certifications in banking or operations management are advantageous.
This advertiser has chosen not to accept applicants from your region.
5
Remote Banking Operations Analyst
80100 Abothuguchi West
KES70000 Annually
WhatJobs
Posted 2 days ago
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Job Description
Our client, a forward-thinking financial institution, is seeking a detail-oriented and analytically skilled Remote Banking Operations Analyst. This is a 100% remote position, allowing you to contribute to the efficiency of our banking operations from anywhere. You will be responsible for analyzing, processing, and resolving a variety of banking transactions and customer inquiries. Key duties include reviewing account activities, identifying discrepancies, ensuring regulatory compliance, and implementing operational improvements. You will work closely with various internal departments to streamline processes and enhance service delivery. The ideal candidate will possess a strong understanding of banking principles, financial regulations, and operational workflows. Excellent analytical and problem-solving skills, coupled with proficiency in financial software and data analysis tools, are essential. Strong communication skills, both written and verbal, are required to effectively liaise with colleagues and resolve complex issues. This role demands a high level of accuracy, integrity, and a commitment to maintaining confidentiality. This is an exceptional opportunity to advance your career in the banking sector within a flexible, remote work environment. The operational oversight for this role is centered around Garissa, Garissa, KE , and requires a secure, professional home office setup with a stable internet connection to ensure the integrity and continuity of banking operations and virtual collaboration. We are looking for proactive individuals committed to excellence in financial operations.
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6
Senior Banking Operations Analyst
00500 Ongata Rongai, Rift Valley
KES450000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client is seeking a detail-oriented and experienced Senior Banking Operations Analyst to join their fully remote team. You will be instrumental in optimizing and streamlining banking processes, ensuring operational efficiency, and maintaining regulatory compliance. This role requires a strong understanding of banking products, financial regulations, and process improvement methodologies. You will analyze complex operational data, identify bottlenecks, and recommend solutions to enhance service delivery and reduce risk. This is a critical role in ensuring the smooth functioning of our banking operations from anywhere in the world.
Key Responsibilities:
Key Responsibilities:
- Analyze and document existing banking operations processes, identifying areas for improvement and efficiency gains.
- Develop and implement new operational procedures and workflows to enhance productivity and reduce costs.
- Monitor key performance indicators (KPIs) for banking operations and generate regular reports for management.
- Ensure adherence to all relevant financial regulations, compliance policies, and internal controls.
- Investigate and resolve operational issues and discrepancies in a timely manner.
- Collaborate with IT and business units to implement process improvements and system enhancements.
- Assist in the development and delivery of training programs for operations staff.
- Conduct risk assessments and implement mitigation strategies for operational risks.
- Stay abreast of industry trends, technological advancements, and regulatory changes affecting the banking sector.
- Support internal and external audits by providing necessary documentation and explanations.
- Contribute to strategic projects aimed at improving customer experience and operational excellence.
- Manage vendor relationships related to operational tools and services.
This advertiser has chosen not to accept applicants from your region.
7
Senior Banking Operations Specialist
00510 Ongata Rongai, Rift Valley
KES170000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client, a reputable financial institution, is seeking a highly detail-oriented and experienced Senior Banking Operations Specialist. This role is critical for ensuring the smooth and efficient functioning of our banking operations. You will be responsible for overseeing and managing various operational processes, including account management, transaction processing, compliance, and risk mitigation. The ideal candidate will possess a comprehensive understanding of banking regulations, internal controls, and operational best practices. You will play a key role in identifying and implementing process improvements to enhance efficiency, accuracy, and customer service within the operations department. This position requires strong analytical skills, excellent problem-solving abilities, and a meticulous approach to work. You will collaborate with various internal departments and external stakeholders to ensure seamless operations and adherence to regulatory requirements. The ability to manage multiple tasks simultaneously, work under pressure, and maintain a high level of accuracy is essential. This role involves direct interaction with systems and processes, making on-site presence imperative for hands-on management and immediate issue resolution.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Manage and oversee daily banking operations, including account opening, transaction processing, and reconciliation.
- Ensure compliance with all relevant banking regulations, policies, and procedures.
- Identify, analyze, and implement process improvements to enhance operational efficiency and reduce costs.
- Monitor operational performance, analyze key metrics, and report on findings to management.
- Mitigate operational risks and ensure the integrity of financial transactions.
- Train and mentor junior operations staff, providing guidance and support.
- Collaborate with IT and other departments to resolve system issues and implement system enhancements.
- Handle complex customer inquiries and issues related to banking operations.
- Stay updated on industry trends, regulatory changes, and best practices in banking operations.
- Develop and maintain operational documentation and standard operating procedures (SOPs).
- Conduct internal audits and ensure adherence to compliance standards.
Qualifications:
- Bachelor's degree in Finance, Economics, Accounting, Business Administration, or a related field.
- Minimum of 5 years of experience in banking operations, with a strong understanding of various banking products and services.
- In-depth knowledge of banking regulations, compliance requirements, and risk management principles.
- Proven experience in process improvement and operational efficiency initiatives.
- Strong analytical, problem-solving, and decision-making skills.
- Excellent attention to detail and accuracy in work.
- Strong communication and interpersonal skills.
- Ability to work independently and as part of a team in a fast-paced environment.
- Proficiency in banking software and systems.
This advertiser has chosen not to accept applicants from your region.
8
Senior Banking Operations Manager
40300 Abothuguchi West
KES300000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client, a progressive financial institution, is seeking an experienced Senior Banking Operations Manager to join their fully remote operations team. This pivotal role involves overseeing and optimizing the day-to-day operations of various banking functions, ensuring efficiency, accuracy, and compliance with all regulatory requirements. The ideal candidate possesses a strong understanding of banking processes, a proven ability to manage operational risks, and excellent leadership skills necessary to guide a distributed team. You will be instrumental in implementing process improvements, leveraging technology to enhance operational workflows, and maintaining the highest service standards for our clients. This is an excellent opportunity for a dedicated banking professional to make a significant impact in a remote-first environment, contributing to the seamless functioning of critical banking services.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Oversee and manage the operational aspects of key banking departments, including account opening, transaction processing, loan servicing, and customer support.
- Develop and implement efficient operational procedures and policies to ensure smooth and accurate processing of all banking transactions.
- Monitor operational performance, identify areas for improvement, and implement strategic initiatives to enhance efficiency and reduce costs.
- Ensure strict adherence to all banking regulations, compliance standards, and internal controls.
- Manage operational risks, including identifying potential threats, assessing impact, and implementing mitigation strategies.
- Lead, mentor, and develop a high-performing remote operations team, fostering a culture of accountability and continuous improvement.
- Collaborate with IT and other departments to implement and optimize banking technology solutions.
- Manage service level agreements (SLAs) and ensure customer satisfaction by maintaining high standards of service delivery.
- Prepare operational reports, analyze performance data, and present findings and recommendations to senior management.
- Stay abreast of industry trends, new technologies, and regulatory changes impacting banking operations.
- Oversee the training and development of operations staff to ensure they possess the necessary skills and knowledge.
- Manage vendor relationships related to operational services.
- Contribute to strategic planning initiatives for the operations department.
- Ensure the security and integrity of all customer data and financial information.
Qualifications:
- Bachelor's degree in Business Administration, Finance, Economics, or a related field. A Master's degree or relevant professional certifications (e.g., CAMS, FRM) are highly desirable.
- Minimum of 8 years of progressive experience in banking operations, with at least 4 years in a management or supervisory role.
- In-depth knowledge of banking products, services, and regulatory frameworks (e.g., CBK regulations).
- Proven experience in process improvement, operational risk management, and compliance.
- Strong leadership, team management, and motivational skills, particularly for remote teams.
- Excellent analytical, problem-solving, and decision-making abilities.
- Proficiency in core banking systems and relevant financial software.
- Exceptional communication, interpersonal, and stakeholder management skills.
- Ability to work independently and manage multiple priorities in a fast-paced remote environment.
- Strong understanding of financial controls and audit processes.
- Experience with digital banking technologies and trends is a plus.
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