113 Banking Specialist jobs in Kenya
Senior Banking Operations Specialist
90100 Mumbuni
KES260000 Annually
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Job Description
Our client is seeking a highly skilled and experienced Senior Banking Operations Specialist to join their finance team. This role involves a hybrid work arrangement, combining remote flexibility with in-office collaboration. The ideal candidate will have extensive experience in banking operations, process improvement, and regulatory compliance within the financial services industry. You will be responsible for overseeing daily banking operations, ensuring efficiency, accuracy, and adherence to all relevant banking laws and regulations. Key responsibilities include managing transaction processing, customer service escalations, reconciliation activities, and contributing to the development and implementation of operational policies and procedures. You will also play a role in identifying opportunities for process automation and system enhancements to improve overall operational performance.
Key Responsibilities:
Key Responsibilities:
- Oversee and manage daily banking operations, including account opening, transaction processing, and customer support.
- Ensure compliance with all banking regulations, policies, and procedures.
- Reconcile accounts and financial records accurately and in a timely manner.
- Identify and implement process improvements to enhance operational efficiency and reduce costs.
- Manage and resolve complex customer inquiries and issues related to banking services.
- Assist in the development and testing of new banking products and systems.
- Train and mentor junior operations staff.
- Monitor key performance indicators (KPIs) for banking operations and report on findings.
- Collaborate with other departments, including compliance, IT, and product development.
- Participate in internal and external audits related to banking operations.
- Bachelor's degree in Finance, Banking, Business Administration, or a related field.
- Minimum of 6 years of experience in banking operations.
- Strong knowledge of banking products, services, and regulatory requirements.
- Proven experience in process improvement and operational efficiency within a banking environment.
- Excellent analytical, problem-solving, and decision-making skills.
- Strong understanding of financial reconciliation and transaction processing.
- Proficiency in banking software and CRM systems.
- Exceptional communication and interpersonal skills.
- Ability to work effectively in a hybrid work environment.
- Attention to detail and commitment to accuracy.
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Senior Banking Operations Specialist (Remote)
00200 Abothuguchi West
KES250000 Annually
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Our client, a reputable financial institution, is seeking a highly experienced Senior Banking Operations Specialist to join their efficient and fully remote operations team. This role is crucial for ensuring the smooth and accurate processing of banking transactions and maintaining the integrity of financial operations. You will be responsible for overseeing key operational processes, implementing best practices, and ensuring compliance with regulatory requirements and internal policies. The ideal candidate possesses a comprehensive understanding of banking operations, including account management, payment processing, regulatory compliance, and customer service within a financial context. Your responsibilities will encompass daily operational oversight, problem-solving complex transactional issues, and contributing to the improvement of operational workflows and systems. You will collaborate closely with various departments, including compliance, customer support, and IT, to ensure seamless operations. Exceptional attention to detail, a strong commitment to accuracy, and the ability to manage high volumes of work in a remote setting are essential. Our client values efficiency, security, and client satisfaction, and this role plays a vital part in upholding these principles. This position offers the flexibility of remote work, allowing you to contribute your expertise from anywhere while being an integral part of a dedicated team. You will have the opportunity to enhance operational efficiency, mitigate risks, and contribute to the overall success of the bank's operational framework.
Responsibilities:
Qualifications:
Responsibilities:
- Oversee and execute daily banking operations, including transaction processing, reconciliation, and reporting.
- Ensure accuracy and compliance with all banking regulations, policies, and procedures.
- Investigate and resolve complex operational issues and discrepancies in a timely manner.
- Implement and maintain efficient operational workflows and controls to minimize risk.
- Collaborate with compliance and audit teams to ensure adherence to regulatory standards.
- Provide guidance and support to junior operations staff in a remote capacity.
- Identify opportunities for process improvement and system enhancements to increase efficiency.
- Manage customer inquiries and escalations related to banking operations.
- Maintain accurate records and documentation of all operational activities.
Qualifications:
- Bachelor's degree in Finance, Banking, Business Administration, or a related field.
- Minimum of 5 years of experience in banking operations, with a strong focus on back-office functions.
- In-depth knowledge of banking products, services, and regulatory frameworks.
- Excellent analytical, problem-solving, and decision-making skills.
- High level of accuracy and attention to detail.
- Proficiency in banking software and systems.
- Strong communication and interpersonal skills, adapted for remote team collaboration.
- Ability to work independently, manage workload, and meet strict deadlines in a remote environment.
- Experience with SWIFT, ACH, or other payment systems is advantageous.
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1
Senior Banking Operations Specialist (Remote)
20100 Naivasha, Rift Valley
KES480000 Annually
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Our client, a reputable and forward-thinking financial institution, is seeking a highly organized and experienced Senior Banking Operations Specialist to join their entirely remote operations team. This role is critical in ensuring the smooth and efficient processing of various banking transactions and back-office functions. You will be responsible for managing daily operations, resolving complex issues, implementing process improvements, and ensuring compliance with banking regulations. This position requires meticulous attention to detail and a strong understanding of banking procedures.
Key Responsibilities:
Key Responsibilities:
- Oversee and execute daily banking operations, including account opening, transaction processing, and customer support.
- Manage and resolve complex customer inquiries and operational issues related to accounts, transactions, and services.
- Ensure accurate and timely processing of payments, transfers, and other financial transactions.
- Develop, document, and implement operational procedures and workflows to enhance efficiency and compliance.
- Monitor operational performance metrics and identify areas for improvement and automation.
- Collaborate with IT and other departments to implement new systems and technologies to support banking operations.
- Ensure adherence to all relevant banking laws, regulations, and internal policies, including AML and KYC procedures.
- Train and mentor junior operations staff on best practices and operational procedures.
- Participate in risk assessments and implement controls to mitigate operational risks.
- Prepare regular reports on operational activities, performance, and key findings for management.
- Bachelor's degree in Finance, Banking, Business Administration, or a related field.
- Minimum of 5 years of experience in banking operations or financial services, with a strong focus on back-office functions.
- Proven expertise in retail banking operations, including account management, payment processing, and compliance.
- In-depth knowledge of banking regulations and compliance requirements (e.g., AML, KYC).
- Excellent analytical, problem-solving, and critical-thinking skills.
- Strong organizational and time management abilities, with the capacity to manage multiple tasks simultaneously.
- Exceptional communication and interpersonal skills, with the ability to interact professionally with clients and colleagues remotely.
- Proficiency in banking software and relevant financial systems.
- Demonstrated ability to work independently and as part of a remote team.
- A commitment to accuracy and attention to detail.
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2
Remote Senior Banking Operations Specialist
20200 Kapsuser
KES150000 Annually
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Our client, a respected financial institution, is searching for an experienced Remote Senior Banking Operations Specialist to oversee and enhance our banking operations. This is a critical, fully remote role, allowing you to contribute your expertise from anywhere. You will be responsible for managing daily banking transactions, ensuring regulatory compliance, and improving operational efficiency. Your duties will include supervising account opening and maintenance processes, managing payment systems, resolving complex customer inquiries, and implementing new operational procedures. The ideal candidate will have a deep understanding of banking regulations, a proven track record in operations management within the financial services industry, and excellent analytical and problem-solving skills. A bachelor's degree in Business Administration, Finance, or a related field, coupled with significant experience (5+ years) in banking operations, is essential. Proficiency in core banking systems and familiarity with KYC/AML procedures are required. Strong leadership capabilities and the ability to train and mentor junior staff remotely are also important. This role demands exceptional organizational skills, a commitment to accuracy, and the ability to communicate effectively with both internal teams and external stakeholders. As a fully remote position, you must possess excellent self-management skills and be adept at using virtual collaboration tools. We are looking for a proactive individual who can identify areas for process improvement and drive efficiency in a remote working model. If you are a seasoned banking professional seeking a challenging and rewarding remote career opportunity in **Kericho**, we encourage you to apply.
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3
Customer Service Representative
60400 Meru , Eastern
KES45000 Annually
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Our client is looking for a dedicated and empathetic Customer Service Representative to join their fully remote support team. This role is essential for providing exceptional assistance and building positive relationships with our valued customers. You will be the primary point of contact, handling inquiries, resolving issues, and offering support through various communication channels, including phone, email, and chat. Your responsibilities will include addressing customer questions about products and services, processing orders, managing complaints, and providing information on company policies. We are seeking individuals with excellent communication skills, patience, and a strong ability to listen and understand customer needs. Proficiency in using customer relationship management (CRM) software and other support tools is essential. The ability to work independently, manage time effectively, and maintain a positive attitude while dealing with challenging situations in a remote environment is crucial. You will be expected to provide accurate and timely information, troubleshoot problems, and ensure customer satisfaction. This position offers a fantastic opportunity to develop your customer service skills and contribute to a positive customer experience, all from the comfort of your own home. Join a supportive team environment where your efforts directly impact customer loyalty and company reputation.
Responsibilities:
Responsibilities:
- Respond promptly and professionally to customer inquiries via phone, email, and chat.
- Provide accurate information about products, services, and company policies.
- Resolve customer complaints and issues efficiently and effectively.
- Process customer orders, returns, and exchanges.
- Maintain customer records by updating account information in the CRM system.
- Identify and escalate priority issues to the appropriate departments.
- Gather customer feedback and share insights with the team for service improvement.
- Adhere to company service standards and quality guidelines.
- Manage time effectively to meet service level agreements (SLAs).
- Contribute to a positive and collaborative team environment.
- High school diploma or equivalent; Associate's or Bachelor's degree preferred.
- Proven experience in customer service or a similar role.
- Excellent verbal and written communication skills.
- Strong active listening and problem-solving abilities.
- Proficiency with CRM software and common office applications.
- Ability to multitask and manage time effectively in a remote setting.
- Patience, empathy, and a customer-centric approach.
- Ability to remain calm and professional under pressure.
- Strong interpersonal skills and a team-player attitude.
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4
Customer Service Representative
80100 Nairobi, Nairobi
KES30000 month
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Our client is looking for an enthusiastic and dedicated Customer Service Representative to join their vibrant team in **Malindi, Kilifi, KE**. This hybrid role provides the flexibility to work both remotely and from our client's local office. The ideal candidate will be the primary point of contact for customers, handling inquiries, resolving issues, and ensuring a positive customer experience. Key responsibilities include answering customer calls, responding to emails and live chat messages, processing orders, and providing product or service information. You will be expected to identify and escalate customer needs to appropriate departments, follow communication procedures, guidelines, and policies, and meet customer service metrics. Excellent communication, active listening, and problem-solving skills are essential. The ability to remain calm and professional, especially during challenging interactions, is paramount. We are seeking individuals with a friendly demeanor, a strong work ethic, and a genuine desire to help customers. Previous experience in a customer service or client-facing role is preferred. Familiarity with CRM systems and customer support software is a plus. A high school diploma or equivalent is required, with some college coursework being an advantage. You should be comfortable working independently in a remote capacity and also collaborating effectively with colleagues in the office. This is a great opportunity to contribute to customer satisfaction and be part of a supportive team environment, ensuring our client's customers feel valued and supported.
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5
Customer Service Representative
00901 Abothuguchi West
KES45000 Annually
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Our client is seeking a proactive and customer-focused Customer Service Representative to join their support team. This role involves handling customer inquiries, resolving issues, and ensuring a positive customer experience. As a hybrid position, you will have the flexibility to work both remotely and from our office located in **Ruiru, Kiambu, KE**, allowing for a blend of focused independent work and collaborative team engagement.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Provide information about products and services, addressing customer needs and concerns.
- Troubleshoot and resolve customer issues efficiently and effectively.
- Process orders, returns, and exchanges accurately.
- Maintain detailed records of customer interactions and transactions.
- Escalate complex issues to the appropriate departments when necessary.
- Gather customer feedback to help improve services and products.
- Adhere to company policies and procedures in all customer interactions.
- Collaborate with team members to share best practices and improve service quality.
- Meet individual and team performance targets for customer satisfaction and response times.
Qualifications:
- Previous experience in customer service or a related role.
- Excellent communication and interpersonal skills.
- Strong problem-solving and conflict-resolution abilities.
- Proficiency in using customer relationship management (CRM) software.
- Ability to multitask and manage time effectively.
- A patient and empathetic approach to customer interactions.
- Comfortable working in both remote and office environments.
- High school diploma or equivalent; further education is a plus.
- Basic computer proficiency.
- Ability to learn quickly and adapt to new systems.
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6
Customer Service Lead
00102 Gathiruini
KES60000 Annually
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Job Description
Our client, a fast-growing online retailer, is seeking a dedicated and experienced Customer Service Lead to manage their fully remote customer support team. This pivotal role involves overseeing day-to-day operations, ensuring exceptional customer experiences, and mentoring a team of customer service representatives. The ideal candidate is passionate about customer satisfaction, possesses strong leadership qualities, and excels in a remote team environment. You will be responsible for implementing best practices, resolving complex customer issues, and contributing to the continuous improvement of customer service processes.
Key Responsibilities:
This is a fully remote opportunity, requiring excellent communication skills, strong problem-solving abilities, and the capacity to manage and motivate a team virtually. Candidates should have a proven track record in customer service management, preferably within an e-commerce or retail environment. A passion for customer advocacy and a commitment to delivering outstanding service are essential. Proficiency in customer relationship management (CRM) software and a comfort level with remote work tools are required. This role offers the chance to lead a dedicated team and significantly impact customer satisfaction for a thriving business, all from the convenience of your home office.
Key Responsibilities:
- Lead, coach, and motivate a remote team of customer service representatives to achieve performance goals.
- Manage the daily operations of the customer service department, ensuring efficient and effective issue resolution.
- Develop and implement customer service policies and procedures to enhance the customer experience.
- Handle escalated customer inquiries and complaints, providing timely and satisfactory resolutions.
- Monitor customer service metrics and KPIs, identifying areas for improvement and implementing corrective actions.
- Train new team members on products, services, and customer service best practices.
- Maintain a deep understanding of company products and services to provide accurate information to customers.
- Gather customer feedback and insights to inform product development and service improvements.
- Ensure adherence to quality standards and company protocols in all customer interactions.
- Utilize CRM systems and other tools to track customer interactions and manage service requests.
- Foster a positive and supportive team culture within the remote work environment.
This is a fully remote opportunity, requiring excellent communication skills, strong problem-solving abilities, and the capacity to manage and motivate a team virtually. Candidates should have a proven track record in customer service management, preferably within an e-commerce or retail environment. A passion for customer advocacy and a commitment to delivering outstanding service are essential. Proficiency in customer relationship management (CRM) software and a comfort level with remote work tools are required. This role offers the chance to lead a dedicated team and significantly impact customer satisfaction for a thriving business, all from the convenience of your home office.
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7
Customer Service Representative
60200 Meru , Eastern
KES360000 Annually
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Our client is seeking dedicated and customer-focused individuals to join their team as Customer Service Representatives at their Meru office. In this role, you will be the primary point of contact for customers, providing exceptional support and resolving inquiries efficiently. You will handle a variety of customer interactions through phone, email, and potentially in-person channels, ensuring a positive experience.
Key Responsibilities:
Key Responsibilities:
- Respond to customer inquiries and provide information about products and services in a timely and accurate manner.
- Resolve customer complaints and issues with professionalism and empathy, escalating complex problems as needed.
- Process orders, requests, and account updates accurately.
- Maintain customer records and update account information in the CRM system.
- Identify customer needs and provide solutions that meet their expectations.
- Build rapport and foster positive relationships with customers.
- Adhere to company policies and procedures in all customer interactions.
- Collaborate with team members to share knowledge and best practices.
- Meet individual and team performance goals related to customer satisfaction and response times.
- Handle customer feedback and provide insights to management for service improvement.
- High school diploma or equivalent; a degree in a related field is a plus.
- Proven experience in customer service or a related client-facing role.
- Excellent verbal and written communication skills.
- Strong active listening and problem-solving abilities.
- Proficiency in using computer systems, including CRM software and Microsoft Office Suite.
- Ability to remain calm and professional under pressure.
- Patience and empathy when dealing with customer issues.
- Strong organizational skills and attention to detail.
- Ability to work effectively as part of a team in an office environment.
- A genuine desire to help customers and provide exceptional service.
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8
Customer Service Representative
20117 Mwembe
KES40000 month
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Our client is looking for a friendly and efficient Customer Service Representative to join their team in **Nakuru, Nakuru, KE**. This role involves interacting with customers, providing information, resolving queries, and ensuring a positive customer experience across various communication channels, including phone, email, and chat. You will be responsible for handling customer inquiries, troubleshooting issues, and processing orders or requests accurately and promptly. Maintaining detailed records of customer interactions and transactions is crucial. The ideal candidate will possess excellent communication and interpersonal skills, with a patient and professional demeanor. Strong problem-solving abilities and the capacity to remain calm and composed under pressure are essential. Proficiency in using customer relationship management (CRM) software and other relevant tools is expected. You should have a good understanding of the company's products and services to effectively assist customers. This position offers a hybrid work model, providing a balance between in-office collaboration and remote flexibility. A secondary school leaving certificate is a minimum requirement, with additional training or certification in customer service being an advantage. Previous experience in a customer service role is highly preferred. Our client values customer satisfaction and is committed to providing exceptional support. Join us and be a key part of a team dedicated to exceeding customer expectations.
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