133 Banking Services jobs in Kenya
Head of Retail Banking Operations
50100 Kakamega, Western
KES8500000 Annually
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Our client, a well-established financial institution, is seeking a dynamic and experienced Head of Retail Banking Operations to lead their operations remotely. This senior leadership role is pivotal in ensuring the efficient and effective delivery of retail banking services across all channels, driving customer satisfaction and operational excellence. Responsibilities include overseeing daily banking operations, managing branch operational efficiency, and enhancing digital banking platforms. You will be responsible for developing and implementing strategic initiatives to improve customer service, streamline processes, and ensure compliance with all banking regulations and internal policies. Key duties involve managing operational budgets, optimizing resource allocation, and identifying opportunities for cost savings and revenue enhancement. The Head of Retail Banking Operations will also lead and mentor a team of operational managers and staff, fostering a culture of high performance and continuous improvement. The ideal candidate will possess extensive experience in retail banking operations, a strong understanding of financial services products and markets, and a proven track record in operational leadership. Excellent analytical, strategic planning, and problem-solving skills are essential. You must have a deep understanding of risk management, compliance, and customer relationship management in the banking sector. Strong leadership qualities and the ability to manage and motivate a dispersed team through effective communication and performance management are critical. Proficiency with core banking systems and digital banking technologies is highly desirable. Join our client in transforming the retail banking experience, driving operational efficiency, and contributing to the strategic growth of their customer-centric financial services, all from a remote setting.
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0
Banking Operations Manager
20200 Kapsuser
KES160000 Annually
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Our client, a well-established banking institution, is seeking an experienced Banking Operations Manager to oversee and optimize their operational workflows. This role will involve a blend of remote and on-site work, requiring flexibility and strong organizational skills. You will be responsible for managing daily banking operations, ensuring efficiency, compliance, and customer satisfaction. Key duties include supervising operational staff, implementing process improvements, managing risk, and ensuring adherence to regulatory requirements. You will also play a vital role in training and developing the operations team, fostering a culture of excellence and continuous improvement. The ideal candidate will possess a comprehensive understanding of banking products, services, and operational procedures. Strong leadership qualities, excellent problem-solving abilities, and a proven track record in managing operational teams within the financial sector are essential. Proficiency in banking software and technology, along with a keen eye for detail and a commitment to accuracy, will be critical. This position requires excellent communication and interpersonal skills, enabling effective collaboration with both internal teams and external stakeholders. A proactive approach to identifying and resolving operational challenges is expected. We are looking for a strategic thinker who can contribute to the overall success of the bank's operations, driving efficiency and maintaining the highest standards of service. A solid understanding of risk management principles and regulatory compliance within the banking industry is a must. This hybrid role offers a unique opportunity to contribute significantly to a reputable financial institution while enjoying a flexible work arrangement.
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1
Senior Banking Operations Analyst
80100 Nairobi, Nairobi
KES180000 Annually
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Our client, a leading financial institution in **Mombasa, Mombasa, KE**, is looking for a seasoned Senior Banking Operations Analyst to join their esteemed team. This hybrid role offers a dynamic blend of in-office collaboration and remote flexibility. The ideal candidate will possess a comprehensive understanding of banking processes, financial regulations, and operational risk management. You will be responsible for analyzing and improving operational workflows, identifying inefficiencies, and implementing solutions to enhance productivity and reduce costs. Your duties will include processing complex financial transactions, reconciling accounts, and ensuring accuracy in all banking operations. You will also play a key role in the development and implementation of new banking products and services, collaborating with IT and business units to ensure seamless integration. This position requires strong analytical and problem-solving skills, with the ability to interpret financial data and generate actionable insights. The successful applicant will be proficient in banking software and systems, with a keen eye for detail and a commitment to maintaining the highest standards of data integrity and compliance. You will contribute to the development of operational policies and procedures, ensuring adherence to regulatory requirements and best practices. Client interaction and support will also be a part of your responsibilities, requiring excellent communication and interpersonal skills. This is an excellent opportunity to grow your career within a reputable financial organization, contributing significantly to its operational excellence and strategic objectives. We are looking for a proactive individual who thrives in a challenging yet rewarding environment and is eager to make a tangible impact on the bank's success.
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2
Senior Banking Operations Manager
00200 Abothuguchi West
KES380000 Annually
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Our client is seeking a highly experienced and detail-oriented Senior Banking Operations Manager to lead and optimize their banking operations in a fully remote setting. This critical role involves overseeing the day-to-day operational activities of the bank, ensuring efficiency, compliance, and customer satisfaction. You will be responsible for managing various departments, including account opening, transaction processing, customer service, and regulatory compliance. Key responsibilities include developing and implementing operational policies and procedures, identifying areas for process improvement, and ensuring the seamless execution of all banking transactions. You will also manage and mentor a team of operations staff, fostering a culture of excellence and continuous learning. Strong knowledge of banking regulations, compliance requirements, and risk management is essential. The ideal candidate will have a deep understanding of banking systems and technology, with a proven ability to leverage them to enhance operational efficiency. Excellent leadership, problem-solving, and decision-making skills are required. This is a remote-first position, demanding a highly organized individual with exceptional communication skills and the ability to manage teams effectively from a distance. You will collaborate with other departments, including IT, compliance, and business development, to ensure alignment and support business goals. A bachelor's degree in Finance, Banking, Business Administration, or a related field is required. An MBA or relevant professional certification (e.g., CISI, ACIB) is highly desirable. You will play a key role in ensuring the smooth and secure functioning of the bank's operations.
Responsibilities:
Qualifications:
Responsibilities:
- Oversee daily banking operations and ensure efficient workflow.
- Develop and implement operational policies and procedures.
- Manage and mentor operations staff, providing guidance and support.
- Ensure compliance with all relevant banking regulations and laws.
- Identify and implement process improvements to enhance efficiency and reduce costs.
- Manage risk and ensure the security of banking transactions and customer data.
- Collaborate with other departments to achieve business objectives.
- Monitor key performance indicators and report on operational performance.
Qualifications:
- Minimum of 7 years of experience in banking operations management.
- Proven experience leading and managing operational teams.
- In-depth knowledge of banking regulations and compliance standards.
- Strong understanding of banking systems and financial technologies.
- Excellent leadership, problem-solving, and decision-making abilities.
- Exceptional communication and interpersonal skills, crucial for remote management.
- Bachelor's degree in Finance, Banking, or Business Administration.
- MBA or relevant professional certification is a strong asset.
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3
Senior Banking Operations Specialist
90100 Mumbuni
KES260000 Annually
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Our client is seeking a highly skilled and experienced Senior Banking Operations Specialist to join their finance team. This role involves a hybrid work arrangement, combining remote flexibility with in-office collaboration. The ideal candidate will have extensive experience in banking operations, process improvement, and regulatory compliance within the financial services industry. You will be responsible for overseeing daily banking operations, ensuring efficiency, accuracy, and adherence to all relevant banking laws and regulations. Key responsibilities include managing transaction processing, customer service escalations, reconciliation activities, and contributing to the development and implementation of operational policies and procedures. You will also play a role in identifying opportunities for process automation and system enhancements to improve overall operational performance.
Key Responsibilities:
Key Responsibilities:
- Oversee and manage daily banking operations, including account opening, transaction processing, and customer support.
- Ensure compliance with all banking regulations, policies, and procedures.
- Reconcile accounts and financial records accurately and in a timely manner.
- Identify and implement process improvements to enhance operational efficiency and reduce costs.
- Manage and resolve complex customer inquiries and issues related to banking services.
- Assist in the development and testing of new banking products and systems.
- Train and mentor junior operations staff.
- Monitor key performance indicators (KPIs) for banking operations and report on findings.
- Collaborate with other departments, including compliance, IT, and product development.
- Participate in internal and external audits related to banking operations.
- Bachelor's degree in Finance, Banking, Business Administration, or a related field.
- Minimum of 6 years of experience in banking operations.
- Strong knowledge of banking products, services, and regulatory requirements.
- Proven experience in process improvement and operational efficiency within a banking environment.
- Excellent analytical, problem-solving, and decision-making skills.
- Strong understanding of financial reconciliation and transaction processing.
- Proficiency in banking software and CRM systems.
- Exceptional communication and interpersonal skills.
- Ability to work effectively in a hybrid work environment.
- Attention to detail and commitment to accuracy.
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4
Senior Banking Operations Manager
00100 Abothuguchi West
KES6800000 Annually
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Our client, a prominent financial institution, is seeking an experienced Senior Banking Operations Manager to oversee and optimize its operational efficiency. This is a fully remote position, enabling you to lead and innovate from anywhere in the country. You will be responsible for managing the day-to-day operations of various banking departments, ensuring seamless service delivery, and implementing best practices to enhance productivity and compliance. Your role will involve managing teams, refining processes, and leveraging technology to improve operational performance.
Key responsibilities include supervising operational teams, setting performance goals, and providing guidance and development opportunities to staff. You will analyze operational workflows, identify bottlenecks, and implement solutions to streamline processes, reduce costs, and improve customer satisfaction. This role requires a thorough understanding of banking regulations, compliance requirements, and risk management principles. You will collaborate with IT, compliance, risk, and other departments to ensure operational alignment and adherence to standards. Effective communication and strong leadership are essential for managing a remote team and fostering a culture of excellence.
The ideal candidate will possess a Bachelor's degree in Finance, Business Administration, or a related field, with a Master's degree or relevant professional certifications being an advantage. A minimum of 6 years of progressive experience in banking operations, with at least 3 years in a management or supervisory role, is required. Proven experience in process improvement, operational efficiency, and regulatory compliance within the financial services sector is essential. Strong analytical, problem-solving, and leadership skills are mandatory. You should be proficient in banking software and systems and demonstrate the ability to lead and motivate teams effectively in a remote work environment. This is a challenging yet rewarding opportunity for a seasoned operations leader to drive significant improvements in a remote capacity.
Responsibilities:
Key responsibilities include supervising operational teams, setting performance goals, and providing guidance and development opportunities to staff. You will analyze operational workflows, identify bottlenecks, and implement solutions to streamline processes, reduce costs, and improve customer satisfaction. This role requires a thorough understanding of banking regulations, compliance requirements, and risk management principles. You will collaborate with IT, compliance, risk, and other departments to ensure operational alignment and adherence to standards. Effective communication and strong leadership are essential for managing a remote team and fostering a culture of excellence.
The ideal candidate will possess a Bachelor's degree in Finance, Business Administration, or a related field, with a Master's degree or relevant professional certifications being an advantage. A minimum of 6 years of progressive experience in banking operations, with at least 3 years in a management or supervisory role, is required. Proven experience in process improvement, operational efficiency, and regulatory compliance within the financial services sector is essential. Strong analytical, problem-solving, and leadership skills are mandatory. You should be proficient in banking software and systems and demonstrate the ability to lead and motivate teams effectively in a remote work environment. This is a challenging yet rewarding opportunity for a seasoned operations leader to drive significant improvements in a remote capacity.
Responsibilities:
- Oversee daily banking operations across multiple departments.
- Manage and develop operational teams.
- Implement process improvements and efficiency initiatives.
- Ensure compliance with banking regulations and policies.
- Manage operational risks and control measures.
- Enhance customer service and satisfaction.
- Collaborate with cross-functional teams.
- Utilize banking technology to optimize operations.
- Bachelor's degree in Finance or Business Administration.
- 6+ years of experience in banking operations.
- 3+ years in a management role.
- Proven experience in process improvement and compliance.
- Strong understanding of banking regulations and risk management.
- Excellent leadership and team management skills.
- Proficiency in banking software.
- Ability to manage remote teams effectively.
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5
Senior Banking Operations Manager
00100 Abothuguchi West
KES190000 Annually
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Our client, a leading financial institution, is seeking a highly skilled and experienced Senior Banking Operations Manager to join their fully remote team. This role is critical in overseeing and optimizing the day-to-day operations of various banking functions, ensuring efficiency, compliance, and superior customer service. The ideal candidate will possess a Bachelor's degree in Finance, Banking, Business Administration, or a related field, with a minimum of 9 years of progressive experience in banking operations, preferably within a digital or branchless banking environment. You will be responsible for managing key operational processes, including account opening, transaction processing, payment systems, and customer support. Strong knowledge of banking regulations, AML/KYC procedures, and risk management principles is essential. You will lead and mentor a remote team of banking operations professionals, driving performance, fostering a culture of continuous improvement, and ensuring adherence to service level agreements. Key responsibilities include developing and implementing operational policies and procedures, identifying opportunities for automation and process enhancement, and managing operational risks. Proficiency in core banking systems, payment gateways, and virtual collaboration tools is a must. Excellent analytical, problem-solving, and decision-making skills are required to address complex operational challenges. Strong leadership, communication, and stakeholder management abilities are paramount for success in this role. As a fully remote manager, you must exhibit exceptional self-discipline, time management, and the ability to effectively guide and motivate a distributed team. This is an outstanding opportunity for a seasoned banking professional to shape operational strategy and drive excellence within a forward-thinking financial services organization, all from a remote work setup. Join our client and contribute to their continued success and innovation.
Responsibilities:
Responsibilities:
- Oversee and manage core banking operations.
- Ensure compliance with banking regulations and policies.
- Lead and mentor remote operations teams.
- Optimize transaction processing and payment systems.
- Manage operational risks and controls.
- Implement process improvements and automation initiatives.
- Monitor operational performance and key metrics.
- Provide excellent customer service and support.
- Develop and train operations staff.
- Bachelor's degree in Finance or Banking.
- 9+ years of experience in banking operations management.
- Expertise in banking regulations and compliance.
- Strong knowledge of payment systems and digital banking.
- Excellent leadership and team management skills.
- Proficiency in core banking systems and remote collaboration tools.
- Strong analytical and problem-solving abilities.
- Effective communication and stakeholder management.
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6
Remote Banking Operations Analyst
60100 Meru , Eastern
KES130000 Annually
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Our client, a leading financial institution, is seeking a meticulous and analytical Remote Banking Operations Analyst to support our extensive banking operations. This fully remote role will involve analyzing financial data, identifying trends, and providing insights to improve operational efficiency and risk management. The ideal candidate will possess a strong understanding of banking products, processes, and regulatory requirements, coupled with exceptional analytical and problem-solving skills. You will work closely with various departments to ensure the smooth functioning of daily banking activities. Responsibilities include analyzing transaction data, monitoring operational performance, identifying and resolving discrepancies, developing reports and dashboards to track key performance indicators (KPIs), and assisting with process improvements. You will also be involved in ensuring compliance with banking regulations and internal policies, and supporting audits. This role requires a high degree of accuracy, attention to detail, and the ability to work independently in a remote setting. Excellent communication skills are essential for collaborating with colleagues and stakeholders across the organization. We are looking for a proactive individual who can contribute to the integrity and efficiency of our banking operations. Key qualifications include a Bachelor's degree in Finance, Economics, Accounting, or a related field. Prior experience in banking operations, financial analysis, or a related role is highly preferred. Proficiency in data analysis tools (e.g., Excel, SQL) and financial modeling is required. Knowledge of banking regulations and compliance standards is essential. This is a prime opportunity to advance your career in the banking sector while enjoying the flexibility of remote work.
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7
Senior Banking Operations Manager
00200 Abothuguchi West
KES200000 Annually
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Our client, a leading financial institution, is seeking a highly experienced Senior Banking Operations Manager to oversee critical operational functions within their banking division. This role requires a strong understanding of banking processes, regulatory compliance, and a proven ability to manage teams and drive operational excellence. The ideal candidate will have a comprehensive background in banking operations, including experience with account management, payment processing, customer support, and risk management. Your responsibilities will include managing daily banking operations, ensuring the efficiency and accuracy of all transactions, developing and implementing operational policies and procedures, training and mentoring staff, and resolving complex customer issues. You will also be instrumental in identifying opportunities for process improvement, leveraging technology to enhance operational performance, and ensuring adherence to all banking regulations and compliance standards. The ability to lead a team, foster a collaborative work environment, and maintain a high level of service quality is essential. We are looking for a candidate with exceptional organizational skills, strong analytical capabilities, and a commitment to upholding the highest standards of integrity and customer satisfaction. This position offers a hybrid work arrangement, providing a balance between in-office collaboration and remote flexibility.
Key Responsibilities:
Key Responsibilities:
- Manage and oversee daily banking operations, including account opening, transaction processing, and customer service.
- Ensure the accuracy, efficiency, and compliance of all banking transactions and processes.
- Develop, implement, and maintain operational policies, procedures, and controls.
- Train, mentor, and supervise banking operations staff, fostering a high-performance culture.
- Resolve complex customer inquiries and issues in a timely and professional manner.
- Monitor key performance indicators (KPIs) and identify areas for operational improvement.
- Collaborate with other departments, such as IT, compliance, and risk management.
- Ensure adherence to all banking regulations, laws, and internal policies.
- Identify and implement technological solutions to enhance operational efficiency and customer experience.
- Contribute to strategic planning and process optimization initiatives.
- Bachelor's degree in Business Administration, Finance, Economics, or a related field.
- Master's degree or relevant professional certifications (e.g., Certified Banking Operations Professional) are a plus.
- Minimum of 8 years of progressive experience in banking operations management.
- Proven experience in leading and managing operational teams.
- In-depth knowledge of banking products, services, and regulatory requirements.
- Strong understanding of payment systems, anti-money laundering (AML), and Know Your Customer (KYC) regulations.
- Excellent leadership, problem-solving, and decision-making skills.
- Exceptional communication and interpersonal abilities.
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8
Junior Banking Operations Trainee
40100 Kisumu
KES30000 month
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Our client, a reputable financial institution, is offering an exciting opportunity for a Junior Banking Operations Trainee to join their team in Kisumu, Kisumu, KE . This apprenticeship program is designed for individuals passionate about building a career in the banking sector, providing comprehensive training in various operational aspects of banking. You will gain hands-on experience in customer service, transaction processing, account management, and compliance procedures. The role involves learning and applying bank policies and procedures to ensure efficient and accurate service delivery. This position offers a blend of on-site learning and remote flexibility, making it ideal for developing practical skills.
Responsibilities:
Responsibilities:
- Assist with daily banking operations, including processing transactions, deposits, and withdrawals.
- Provide excellent customer service to clients, addressing inquiries and resolving issues promptly.
- Learn and support account opening and maintenance procedures.
- Familiarize yourself with banking software and systems for data entry and management.
- Understand and adhere to KYC (Know Your Customer) and AML (Anti-Money Laundering) regulations.
- Support the team with administrative tasks and documentation.
- Participate in training sessions and workshops to develop banking knowledge.
- Collaborate with colleagues to ensure smooth day-to-day operations.
- Gain exposure to different departments within the bank, such as customer service, loan processing, and compliance.
- High school diploma or equivalent; pursuing a degree in Finance, Business Administration, or a related field is advantageous.
- Strong interest in the banking and finance industry.
- Excellent communication and interpersonal skills.
- Detail-oriented with good organizational abilities.
- Basic computer proficiency.
- Willingness to learn and adapt to new processes.
- Ability to work collaboratively in a team environment.
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