43 Bank Teller jobs in Kenya

Banking Operations Manager

20200 Kapsuser KES280000 Annually WhatJobs

Posted 2 days ago

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Job Description

full-time
Our client is seeking an experienced Banking Operations Manager to oversee and optimize the daily operations of their financial institution. This role offers a hybrid work model, combining the flexibility of remote work with the collaboration of an office environment. You will be responsible for ensuring the efficient and accurate execution of all banking transactions, maintaining compliance with regulatory requirements, and enhancing customer service standards. Key responsibilities include managing a team of banking professionals, developing and implementing operational policies and procedures, and utilizing technology to streamline processes. You will monitor key performance indicators, identify areas for improvement, and implement solutions to enhance operational efficiency and profitability. The ideal candidate will have a strong background in banking operations, excellent leadership skills, and a deep understanding of financial regulations and risk management. You must possess exceptional problem-solving abilities, attention to detail, and the capacity to manage complex workflows. Experience with core banking systems and a commitment to delivering high-quality service are essential. This is a strategic role that requires a proactive approach to problem-solving and a dedication to driving operational excellence within the banking sector. Join a reputable financial institution that values expertise and offers opportunities for professional growth.

Responsibilities:
  • Oversee daily banking operations, ensuring accuracy and efficiency.
  • Manage and mentor a team of operations staff.
  • Develop, implement, and enforce operational policies and procedures.
  • Ensure compliance with all relevant banking regulations and standards.
  • Monitor operational performance and identify opportunities for improvement.
  • Implement new technologies and processes to enhance efficiency.
  • Manage risk and ensure robust internal controls.
  • Resolve operational issues and customer complaints promptly.
  • Collaborate with other departments to achieve organizational goals.
  • Prepare operational reports for senior management.

Qualifications:
  • Bachelor's degree in Finance, Business Administration, or a related field.
  • Minimum of 6 years of experience in banking operations, with at least 2 years in a managerial role.
  • In-depth knowledge of banking products, services, and regulations.
  • Strong leadership, team management, and interpersonal skills.
  • Excellent analytical, problem-solving, and decision-making abilities.
  • Proficiency in core banking systems and MS Office Suite.
  • Commitment to customer service excellence.
  • Ability to work effectively in a hybrid work environment.
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Remote Banking Operations Specialist

60300 Garissa, North Eastern KES95000 Annually WhatJobs

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full-time
Our client is seeking a detail-oriented and highly organized Remote Banking Operations Specialist to join their financial services team. This fully remote position requires a thorough understanding of banking processes, compliance regulations, and customer support within the financial sector. You will be responsible for ensuring the smooth and efficient processing of various banking transactions and maintaining accurate financial records. Your role will involve collaborating with internal departments and external partners to resolve issues and improve operational workflows.

Key responsibilities include processing
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Senior Banking Operations Manager

80100 Nairobi, Nairobi KES4500000 Annually WhatJobs

Posted 2 days ago

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Job Description

full-time
Our client, a reputable financial institution, is seeking a highly competent and experienced Senior Banking Operations Manager to oversee and optimize its operational functions. This role is based on-site at our **Malindi, Kilifi, KE** branch, offering a critical opportunity to lead operational excellence within a key banking hub. The ideal candidate will possess extensive experience in banking operations, a deep understanding of financial regulations, and a proven ability to manage complex processes and teams efficiently. You will be responsible for ensuring the smooth and accurate execution of daily banking operations, including transaction processing,
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Senior Banking Operations Manager

00204 Mlolongo, Eastern KES120000 Annually WhatJobs

Posted 2 days ago

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Job Description

full-time
Our client, a reputable financial institution, is looking for a highly motivated and experienced Senior Banking Operations Manager to oversee and optimize daily banking operations. This role requires a blend of strategic leadership and hands-on management to ensure efficiency, compliance, and superior customer service within the Mlolongo branch. The ideal candidate will possess a deep understanding of banking processes, risk management, and regulatory requirements. You will be instrumental in driving operational excellence, managing a team of banking professionals, and implementing new initiatives to enhance service delivery.

Responsibilities:
  • Manage and direct all day-to-day banking operations, including customer transactions,
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Remote Senior Banking Operations Specialist

80200 Nairobi, Nairobi KES260000 Annually WhatJobs

Posted today

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full-time
Our client, a leading financial institution, is seeking a highly experienced and detail-oriented Remote Senior Banking Operations Specialist to manage and enhance various operational processes. This is a fully remote position, offering the flexibility to work from anywhere. You will be responsible for overseeing critical banking functions, ensuring accuracy, efficiency, and compliance with all regulatory requirements. Key responsibilities include managing
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Senior Banking Operations Analyst (Remote)

00200 Homa Bay KES120000 month WhatJobs

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Job Description

full-time
Our client is seeking a highly analytical and detail-oriented Senior Banking Operations Analyst to join their dynamic, fully remote team. This position is pivotal in ensuring the efficiency, accuracy, and compliance of our client's banking operations. The successful candidate will be instrumental in analyzing complex financial data, identifying areas for process improvement, and implementing robust solutions to enhance service delivery and reduce operational risk. You will work independently, collaborating with teams across different time zones, and leveraging technology to achieve objectives.

Responsibilities:
  • Analyze daily banking operations, including transaction processing,
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Customer Service Representative

00200 Abothuguchi West KES45000 Annually WhatJobs

Posted today

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Job Description

full-time
Our client is seeking a dedicated and customer-oriented Customer Service Representative to join their team in Ongata Rongai. This role requires a proactive approach to assisting customers, resolving inquiries, and ensuring a positive brand experience. You will be the primary point of contact for customers, handling calls, emails, and potentially in-person interactions, providing accurate information and efficient solutions. The ideal candidate possesses excellent communication and interpersonal skills, a patient demeanor, and a commitment to exceeding customer expectations. Strong problem-solving abilities and a friendly, professional attitude are essential for success in this role.
Key Responsibilities:
  • Respond to customer inquiries via phone, email, and potentially in person in a timely and professional manner.
  • Provide accurate information about products, services, and company policies.
  • Resolve customer complaints and issues efficiently and empathetically.
  • Process orders, returns, and exchanges accurately.
  • Maintain customer records and update
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Customer Service Representative

40102 Kisumu KES40000 Annually WhatJobs

Posted 2 days ago

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Job Description

full-time
Our client is seeking dedicated and empathetic Customer Service Representatives to join their team. This hybrid role offers the flexibility of working both from home and in the office, providing a balanced work environment. You will be the primary point of contact for customers, addressing inquiries, resolving issues, and ensuring a positive customer experience across various communication channels.

Key Responsibilities:
  • Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
  • Troubleshoot and resolve customer issues, escalating complex problems to the appropriate departments.
  • Provide accurate information about products and services.
  • Process orders, returns, and exchanges according to company policies.
  • Educate customers on product features and benefits.
  • Maintain customer records by updating
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CUSTOMER SERVICE COORDINATOR

00100 Abothuguchi West Q-Sourcing

Posted 10 days ago

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Job Description

Permanent

JOB TITLE: CUSTOMER SERVICE COORDINATOR

About This Job:

Q-Sourcing Limited trading as Q-Sourcing Servtec is a man power management solutions firm operating in the East African Region in the countries of Uganda, Kenya, Tanzania, Rwanda, and South Sudan.

On behalf of our client, we are looking for a competent, skilled, and experienced Customer Service Coordinator to work in Nairobi, Kenya

Job Summary:

The role will be responsible for providing support in the FFL Imports /exports function effectively and efficiently in compliance with client and customer requirements.

DUTIES & RESPONSIBILITIES:

·    Compliance with local authorities’ requirement for imports/exports, including but not limited to:

ü  Processing of permits and IDFs

ü  Co-ordinate shipping & logistics activities per client requirements

ü  Prepare Certificates such certificates of Origin, (EAC /COMESA)

ü   Prepare and dispatch files for customs clearance

ü  Generate other government agencies clearance documents

·    Implement exports / imports SOPs

·    Maintain exports/ imports records.

·    Receive and record exports / imports customer orders

·    Raise pro-forma invoices for customer orders

·    Communicate with customers to obtain shipment approval as soon as possible

·    Prepare export / imports documentation as per customer requirements

·    Prepare export documentation to comply with terms of applicable letters of credit

·    Capture orders in SAP and ensure pack and shelf-life requirements per market

·    Support on induction process for new employees

·    Engage with inspection authorities to ensure timely inspection

·    Book approved consignments for transit

·    Send pre/post alerts

·    Track shipments to destination

·    Maintain outbound shipments PODs

·    Update clients as necessary.

·    Participate in the implementation of departmental and site EMS objectives.

KNOWLEDGE, SKILLS, AND EXPERIENCE:

Certification in business management, supply chain management, Customs clearance, Freight Forwarding or its equivalentsExperience in Freight forwarding and customs clearance operations. Minimum 1 year experienceExcellent Communication skillsDecision–making, problem-solving, creativityAnalytical skills, attention to detailAbility to interact at a high level with clients, senior management, and authoritiesAbility to work in a team environment

·    Ability to work independently with minimal supervision

Interested and qualified applicants should submit their applications through the link below.

Note:

Only shortlisted applicants will be contacted.

Q-SOURCING SERVTEC IS AN EQUAL OPPORTUNITY EMPLOYER. ANY SOLICITATION WILL LEAD TO DISQUALIFICATION.

RequirementsCertification in business management, supply chain management, Customs clearance, Freight Forwarding or its equivalentsExperience in Freight forwarding and customs clearance operations. Minimum 1 year experienceExcellent Communication skillsDecision–making, problem-solving, creativityAnalytical skills, attention to detailAbility to interact at a high level with clients, senior management, and authoritiesAbility to work in a team environment

·    Ability to work independently with minimal supervision

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Customer Service Agent

80200 Casuarina Zeplin Investments Ltd

Posted 16 days ago

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Job Description

About Us Zeplin Investments Ltd is a leading Internet Service Provider (ISP) dedicated to delivering reliable connectivity and exceptional customer service. We specialize in providing tailored solutions to our clients while upholding the highest standards of operational excellence. Position Overview We are looking for a highly skilled and motivated Customer Service Agent to join our team. This role plays a key part in managing customer interactions, ensuring timely resolution of inquiries, and maintaining outstanding service standards. The ideal candidate will have proven experience in customer support, preferably within the ISP or telecommunications industry, and will contribute to both operational efficiency and customer satisfaction.

Key Responsibilities

Manage customer interactions through CRM and support ticketing systems, ensuring timely and effective resolution.

Provide technical support for customers experiencing internet connectivity issues through clear and accurate troubleshooting.

Handle billing inquiries, process payments, and manage

This advertiser has chosen not to accept applicants from your region.
 

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