0 Bank Teller jobs in Kenya
Banking Operations Specialist
01-200 Ngong
KES120000 Annually
WhatJobs
Posted 8 days ago
Job Viewed
Job Description
Our client, a reputable financial institution, is seeking a detail-oriented and efficient Banking Operations Specialist to join their team. This hybrid role offers a blend of remote flexibility and in-office collaboration, allowing for optimal workflow and team synergy. You will play a vital role in ensuring the smooth and accurate execution of various banking operations, including account management, transaction processing, and customer support. The ideal candidate possesses a strong understanding of banking procedures, regulatory compliance, and customer service principles. Your responsibilities will include processing customer transactions, resolving inquiries, reconciling accounts, and assisting with the implementation of new banking products and services. You will work closely with branch staff, other operational teams, and IT support to maintain high standards of service and operational efficiency. Excellent communication skills, a commitment to accuracy, and a proactive approach to problem-solving are essential. This position offers a great opportunity to grow your career in the banking sector and contribute to the success of a trusted financial institution. We value candidates who are organized, adaptable, and dedicated to providing exceptional service.
Responsibilities:
Responsibilities:
- Process customer transactions accurately and efficiently, including deposits, withdrawals, and transfers.
- Open and close customer accounts, ensuring all documentation is complete and compliant.
- Respond to customer inquiries via phone, email, and in-person regarding accounts and services.
- Reconcile daily transactions and resolve any discrepancies.
- Assist with the implementation and support of new banking products and services.
- Ensure compliance with all relevant banking regulations and internal policies.
- Prepare and maintain operational reports and documentation.
- Collaborate with internal departments to resolve customer issues and operational challenges.
- Identify opportunities for process improvement within banking operations.
- Provide excellent customer service to foster strong client relationships.
- High school diploma or equivalent; a Bachelor's degree in Business, Finance, or a related field is a plus.
- 2+ years of experience in banking operations, customer service, or a related financial role.
- Familiarity with banking software and transaction processing systems.
- Strong understanding of banking regulations and compliance requirements.
- Excellent customer service and interpersonal skills.
- Proficiency in Microsoft Office Suite, especially Excel.
- Strong organizational skills and attention to detail.
- Ability to work independently and as part of a team in a hybrid environment.
- Good written and verbal communication skills.
- Ability to adapt to changing processes and procedures.
This advertiser has chosen not to accept applicants from your region.
0
Senior Banking Operations Specialist
50100 Kakamega, Western
KES190000 Annually
WhatJobs
Posted 3 days ago
Job Viewed
Job Description
Our client, a leading financial institution, is seeking an experienced Senior Banking Operations Specialist to join their fully remote operations team. This position offers the flexibility to work from home, contributing to the seamless execution of daily banking activities. As a Senior Banking Operations Specialist, you will be responsible for overseeing and managing various banking operations, including transaction processing, account management, and customer support functions. Your duties will encompass ensuring the accuracy, efficiency, and compliance of all operational processes, adhering to strict regulatory guidelines and internal policies. You will troubleshoot and resolve complex operational issues, provide guidance to junior team members, and identify opportunities for process improvement. The ideal candidate will possess a comprehensive understanding of banking products, services, and operational procedures. Strong analytical and problem-solving skills are essential, along with meticulous attention to detail and a commitment to maintaining high standards of accuracy. Proficiency in banking software and relevant regulatory frameworks is required. You will collaborate with internal departments, including compliance, IT, and customer service, to ensure integrated and effective operations. This is a significant opportunity for a seasoned banking professional to advance their career in a remote-first setting, contributing to the institution's operational integrity and client satisfaction. You will be involved in risk management related to banking operations, developing and updating procedural documentation, and participating in system testing and implementation projects. The ability to work independently, manage multiple priorities, and maintain composure under pressure is paramount. You will also be responsible for monitoring key performance indicators, reporting on operational efficiency, and contributing to strategic initiatives aimed at enhancing service delivery. A Bachelor's degree in Finance, Business Administration, or a related field is required. A minimum of 6 years of progressive experience in banking operations, with a strong focus on transactional processing, account administration, and regulatory compliance, is essential. Professional certifications in banking operations or compliance are highly advantageous.
This advertiser has chosen not to accept applicants from your region.
1
Senior Banking Operations Manager
01100 Makongeni
KES130000 Annually
WhatJobs
Posted 3 days ago
Job Viewed
Job Description
Our client, a leading financial institution, is seeking a dynamic and experienced Senior Banking Operations Manager to oversee and optimize daily banking operations. This hybrid role requires a strategic leader who can manage a team, implement process improvements, and ensure the efficient and compliant delivery of banking services. The ideal candidate will have a comprehensive understanding of banking regulations, risk management, and operational best practices. You will be responsible for managing key operational functions, including transaction processing, customer service, compliance, and technology integration. Your responsibilities will encompass developing and implementing operational policies and procedures, managing budgets, identifying areas for efficiency gains, and ensuring a high level of customer satisfaction. You will also play a crucial role in leading and mentoring your team, fostering a culture of excellence and continuous improvement. This position requires strong leadership, analytical, and problem-solving skills, coupled with a deep understanding of the financial services industry. The ability to collaborate effectively with various departments, including IT, compliance, and product development, is essential. This role offers a significant opportunity to shape the operational landscape of a prominent bank, driving innovation and ensuring the seamless delivery of services. You will be instrumental in managing risk, enhancing customer experience, and ensuring the financial health and integrity of the institution. The hybrid nature of the role allows for a balance of in-office collaboration and remote work flexibility.
Responsibilities:
Responsibilities:
- Oversee and manage day-to-day banking operations, ensuring efficiency and accuracy.
- Develop, implement, and enforce banking policies and procedures to ensure compliance with regulations.
- Lead, mentor, and motivate a team of banking professionals.
- Drive process improvement initiatives to enhance operational efficiency and reduce costs.
- Manage operational budgets and resource allocation.
- Ensure a high level of customer service and satisfaction.
- Oversee risk management and internal control frameworks within operations.
- Collaborate with IT and other departments to implement and manage banking technologies.
- Monitor key operational metrics and prepare regular performance reports.
- Stay updated on industry trends, regulatory changes, and best practices in banking operations.
- Bachelor's degree in Finance, Business Administration, Economics, or a related field; MBA or advanced degree preferred.
- Minimum of 8 years of progressive experience in banking operations management.
- Proven track record of successfully managing operational teams and processes in a financial institution.
- In-depth knowledge of banking regulations, compliance requirements, and risk management principles.
- Strong understanding of financial products, services, and transaction processing systems.
- Excellent leadership, communication, and interpersonal skills.
- Proficiency in financial analysis and operational metrics reporting.
- Experience with banking software and technology solutions.
- Demonstrated ability to drive change and implement process improvements.
This advertiser has chosen not to accept applicants from your region.
2
Principal Banking Operations Manager
60100 Embu, Eastern
KES520000 Annually
WhatJobs
Posted 3 days ago
Job Viewed
Job Description
Our client is seeking a highly experienced Principal Banking Operations Manager to lead key operational functions within a fully remote environment. This senior leadership role will oversee daily banking operations, ensuring efficiency, compliance, and excellence in service delivery. As a remote-first position, exceptional leadership, strong strategic thinking, and superior communication skills to manage a distributed team are essential. You will be responsible for developing and implementing operational strategies, streamlining processes, and managing risk within the banking sector. Key responsibilities include managing transaction processing, account management, customer support operations, and ensuring adherence to regulatory requirements. You will also play a crucial role in process improvement initiatives, leveraging technology to enhance operational effectiveness. The ideal candidate will possess a comprehensive understanding of banking regulations, financial products, and operational best practices. A proven track record in managing large-scale banking operations, coupled with strong analytical and problem-solving skills, is required. Experience with financial technology (FinTech) and digital banking solutions is highly advantageous. This is an exceptional opportunity to drive operational excellence in the banking and finance industry from a remote location, contributing to the company's strategic growth and success. The nominal job location for this role is Embu, Embu, KE , however, the position is fully remote.
This advertiser has chosen not to accept applicants from your region.
3
Senior Banking Operations Manager
20200 Kapsuser
KES190000 Annually
WhatJobs
Posted 3 days ago
Job Viewed
Job Description
Our client, a distinguished financial institution, is seeking a highly experienced Senior Banking Operations Manager to lead and optimize their remote operations division. This pivotal role demands a strategic leader who can ensure the seamless and efficient execution of all banking operational functions from a distance. You will be responsible for overseeing daily operations, including transaction processing, account management, customer service, and compliance. The ideal candidate will possess a comprehensive understanding of banking regulations, financial reporting, and risk management principles. You will develop and implement operational policies and procedures, driving process improvements to enhance efficiency, accuracy, and customer satisfaction. Strong leadership, analytical, and problem-solving skills are paramount, as is the ability to manage and motivate a remote team effectively. A Bachelor's degree in Finance, Business Administration, or a related field, along with a minimum of 8 years of progressive experience in banking operations, is required. Relevant professional certifications are a plus. You will be proficient in banking software and systems, with a keen eye for detail and a commitment to maintaining the highest standards of service and security. This role offers the opportunity to make a significant impact on the operational excellence of a respected financial organization. If you are a seasoned banking professional with a proven ability to lead remote teams and drive operational success, we encourage you to apply. You will be instrumental in ensuring compliance, mitigating risks, and enhancing the overall client experience. We are seeking an individual who is highly organized, adaptable, and committed to achieving outstanding results in a remote work setting. Join a dynamic organization that values expertise and offers substantial opportunities for career growth within the banking sector, contributing to our client's success remotely and supporting their initiatives related to Kericho, Kericho, KE .
This advertiser has chosen not to accept applicants from your region.
4
Senior Banking Operations Manager
90100 Gathiruini
KES180000 Annually
WhatJobs
Posted 4 days ago
Job Viewed
Job Description
Our client is seeking a seasoned Senior Banking Operations Manager to oversee and optimize their banking operations. This is a fully remote position, enabling you to manage critical banking functions from anywhere. You will be responsible for leading a team, ensuring the efficient and compliant execution of daily banking activities, including transaction processing, account management, and customer service operations. Your role will involve developing and implementing operational policies and procedures, managing risk, and driving continuous improvement initiatives to enhance service quality and operational efficiency.
The ideal candidate will possess a Bachelor's degree in Business Administration, Finance, or a related field, with substantial experience in banking operations management. Proven leadership and team management skills are essential. Deep understanding of banking regulations, compliance requirements (e.g., AML, KYC), and operational risk management is mandatory. Proficiency in banking software and systems, along with strong analytical and problem-solving abilities, is required. Excellent communication, interpersonal, and stakeholder management skills are crucial for collaborating with internal teams, external partners, and regulatory bodies. The ability to work effectively in a fast-paced, remote environment, manage multiple priorities, and drive process improvements is vital. This position offers a significant opportunity to shape the operational landscape of our client's banking services and contribute to their overall success. You will play a pivotal role in maintaining operational integrity and customer satisfaction. This remote role is connected to our client's operational focus near Mlolongo, Machakos, KE .
The ideal candidate will possess a Bachelor's degree in Business Administration, Finance, or a related field, with substantial experience in banking operations management. Proven leadership and team management skills are essential. Deep understanding of banking regulations, compliance requirements (e.g., AML, KYC), and operational risk management is mandatory. Proficiency in banking software and systems, along with strong analytical and problem-solving abilities, is required. Excellent communication, interpersonal, and stakeholder management skills are crucial for collaborating with internal teams, external partners, and regulatory bodies. The ability to work effectively in a fast-paced, remote environment, manage multiple priorities, and drive process improvements is vital. This position offers a significant opportunity to shape the operational landscape of our client's banking services and contribute to their overall success. You will play a pivotal role in maintaining operational integrity and customer satisfaction. This remote role is connected to our client's operational focus near Mlolongo, Machakos, KE .
This advertiser has chosen not to accept applicants from your region.
5
Senior Banking Operations Manager
01000 Ngong
KES270000 Annually
WhatJobs
Posted 4 days ago
Job Viewed
Job Description
Our client, a leading financial institution, is seeking a highly experienced and strategic Senior Banking Operations Manager to lead their fully remote operations team. This is a remote-first opportunity for a seasoned professional to drive operational excellence and efficiency across the bank's diverse service offerings. You will be responsible for overseeing daily banking operations, implementing robust process improvements, and ensuring compliance with all regulatory requirements. The ideal candidate will possess a deep understanding of banking systems, financial products, and operational risk management. Your expertise will be crucial in optimizing transaction processing, enhancing customer service, and leading a remote team of operations specialists. You will collaborate closely with IT, compliance, and product development teams in a virtual environment to ensure seamless integration and execution of operational strategies. The ability to analyze complex operational data, identify areas for improvement, and implement effective solutions is paramount. Our client is committed to fostering a collaborative and high-performance remote work culture that prioritizes innovation, continuous learning, and professional development. This is an exceptional opportunity to make a significant impact on the operational backbone of a major financial institution and advance your career from the comfort of your home office. We are looking for a proactive, detail-oriented leader with a strong commitment to delivering exceptional banking services.
Key Responsibilities:
Key Responsibilities:
- Oversee and manage daily banking operations, including transaction processing, account management, and customer support.
- Develop and implement operational policies and procedures to enhance efficiency and compliance.
- Lead and mentor a remote team of banking operations professionals.
- Identify and resolve operational issues and implement corrective actions.
- Monitor key performance indicators (KPIs) and drive continuous improvement initiatives.
- Ensure adherence to all relevant banking regulations and compliance standards.
- Collaborate with IT and product teams to support system enhancements and new product rollouts.
- Manage operational risk and implement appropriate controls.
- Bachelor's degree in Finance, Business Administration, or a related field.
- Minimum of 8 years of experience in banking operations, with a significant portion in a management or leadership role.
- Strong understanding of banking products, services, and regulatory requirements.
- Proven experience in process improvement and operational efficiency.
- Proficiency in core banking systems and related software.
- Excellent leadership, analytical, and problem-solving skills.
- Strong communication and interpersonal skills, with the ability to manage a remote team effectively.
This advertiser has chosen not to accept applicants from your region.
Be The First To Know
About the latest Bank teller Jobs in Kenya !
6
Senior Banking Operations Manager
60200 Meru , Eastern
KES220000 Annually
WhatJobs
Posted 6 days ago
Job Viewed
Job Description
Our client, a leading financial institution, is seeking an experienced and dynamic Senior Banking Operations Manager to oversee and optimize various operational functions within the bank. This role plays a pivotal part in ensuring the efficient and compliant execution of daily banking activities. While this position offers a hybrid work arrangement, allowing for flexibility between remote and in-office work, key responsibilities will require a strong presence at our **Meru, Meru, KE** branch. The successful candidate will be responsible for managing a team of banking operations staff, implementing strategic initiatives, and ensuring adherence to regulatory requirements and internal policies. You will analyze operational workflows, identify areas for improvement, and implement solutions to enhance efficiency, reduce costs, and improve customer service. This role demands a thorough understanding of banking products, services, and regulatory landscapes. You will also be involved in risk management, compliance oversight, and fostering a high-performance culture within your team. The ideal candidate is a proactive leader with exceptional analytical, problem-solving, and communication skills. Responsibilities include:
Qualifications:
- Overseeing daily banking operations, including transaction processing, account management, and customer service.
- Managing and mentoring a team of operations staff, setting performance goals, and conducting regular reviews.
- Developing and implementing operational policies and procedures to ensure efficiency, compliance, and risk mitigation.
- Monitoring key performance indicators (KPIs) and operational metrics to identify trends and areas for improvement.
- Ensuring compliance with all relevant banking regulations, laws, and internal policies.
- Leading projects to enhance operational processes, implement new technologies, and improve customer experience.
- Collaborating with other departments, such as IT, Risk Management, and Compliance, to achieve organizational goals.
- Managing operational budgets and controlling costs effectively.
- Conducting risk assessments and implementing controls to minimize operational risks.
- Resolving complex customer issues and ensuring high levels of customer satisfaction.
- Staying updated on industry best practices and emerging trends in banking operations.
Qualifications:
- Bachelor's degree in Business Administration, Finance, Banking, or a related field. A Master's degree or relevant professional certifications are a plus.
- Minimum of 7 years of progressive experience in banking operations, with at least 3 years in a managerial or supervisory role.
- In-depth knowledge of banking products, services, operations, and regulatory requirements (e.g., KBA regulations).
- Proven experience in process improvement, operational efficiency, and cost management.
- Strong leadership, team management, and motivational skills.
- Excellent analytical, problem-solving, and decision-making abilities.
- Proficiency in using banking software and relevant operational tools.
- Exceptional communication, interpersonal, and stakeholder management skills.
- Ability to work effectively in a hybrid work environment, balancing remote and in-office responsibilities.
This advertiser has chosen not to accept applicants from your region.
7
Branch Manager - Banking Operations
80100 Nairobi, Nairobi
KES320000 Annually
WhatJobs
Posted 9 days ago
Job Viewed
Job Description
Our client, a reputable and growing bank, is seeking a dynamic and experienced Branch Manager to lead their branch operations in Mombasa, Mombasa, KE . This critical role demands strong leadership, exceptional customer service skills, and a comprehensive understanding of banking products, services, and regulatory compliance.
As Branch Manager, you will be responsible for overseeing all aspects of branch operations, driving business development, managing staff, and ensuring a superior customer experience. You will play a key role in achieving branch profitability targets, fostering a positive work environment, and upholding the bank's reputation for integrity and excellence. The ideal candidate is a results-oriented professional with a proven ability to lead and motivate teams.
Key Responsibilities:
Qualifications:
As Branch Manager, you will be responsible for overseeing all aspects of branch operations, driving business development, managing staff, and ensuring a superior customer experience. You will play a key role in achieving branch profitability targets, fostering a positive work environment, and upholding the bank's reputation for integrity and excellence. The ideal candidate is a results-oriented professional with a proven ability to lead and motivate teams.
Key Responsibilities:
- Manage and direct all branch operations, ensuring efficient and effective service delivery in compliance with bank policies and procedures.
- Lead, coach, and motivate branch staff to achieve individual and team sales targets and service excellence goals.
- Drive business development initiatives to increase customer acquisition, deepen customer relationships, and grow market share for all banking products.
- Ensure the branch adheres to all regulatory requirements, risk management protocols, and security procedures.
- Handle complex customer inquiries and resolve complaints escalated from staff, ensuring customer satisfaction.
- Oversee daily cash management, ATM operations, and vault balancing.
- Conduct regular performance reviews and provide ongoing feedback and training to branch staff.
- Monitor branch performance against key metrics, including profitability, customer satisfaction, operational efficiency, and compliance.
- Implement and promote the bank’s products and services to meet customer needs and achieve business objectives.
- Foster a strong sales culture and ensure the branch team effectively identifies and capitalizes on cross-selling opportunities.
- Maintain a safe, secure, and professional branch environment.
- Represent the bank within the local community, building strong relationships with stakeholders.
Qualifications:
- Bachelor's degree in Business Administration, Finance, Economics, Marketing, or a related field.
- Minimum of 5 years of experience in retail banking, with at least 3 years in a supervisory or management role (e.g., Assistant Branch Manager, Team Lead).
- Proven track record of achieving sales targets and driving business growth in a banking environment.
- Strong understanding of banking products, services, financial regulations, and risk management principles.
- Excellent leadership, team management, and interpersonal skills.
- Exceptional customer service and relationship management abilities.
- Strong analytical and problem-solving skills.
- Proficiency in banking software and standard office applications.
- High level of integrity and ethical conduct.
- Must be legally authorized to work in Kenya.
This advertiser has chosen not to accept applicants from your region.
8
Senior Banking Operations Analyst
00200 Ngong
KES95000 Annually
WhatJobs
Posted 9 days ago
Job Viewed
Job Description
Our client, a prestigious financial institution, is seeking a highly skilled and detail-oriented Senior Banking Operations Analyst to join their expanding team. This is a completely remote position, allowing you to contribute to our client's success from the comfort of your home office. The role is critical in ensuring the smooth and efficient functioning of daily banking operations, focusing on process improvement, risk mitigation, and compliance. You will be instrumental in analyzing complex financial data, identifying operational inefficiencies, and developing innovative solutions to enhance service delivery and customer satisfaction. This position demands a strong understanding of banking products, services, and regulatory frameworks.
Key responsibilities include:
Key responsibilities include:
- Analyzing and evaluating existing banking processes to identify areas for enhancement and optimization.
- Developing, documenting, and implementing new operational procedures and policies to improve efficiency and reduce risk.
- Monitoring daily transaction processing, identifying and resolving discrepancies, and ensuring accuracy.
- Collaborating with various departments, including IT, compliance, and customer service, to streamline operations and resolve cross-functional issues.
- Preparing comprehensive reports on operational performance, risk assessments, and key performance indicators for senior management.
- Ensuring adherence to all relevant banking regulations, compliance standards, and internal controls.
- Leading and participating in projects aimed at system upgrades, new product implementations, and process re-engineering.
- Providing training and mentorship to junior analysts and operational staff, sharing expertise and best practices.
- Conducting root cause analysis for operational failures and implementing corrective actions.
- Staying updated with industry trends, technological advancements in fintech, and evolving regulatory landscapes.
This advertiser has chosen not to accept applicants from your region.
9