319 Av Support jobs in Kenya
Remote IT Support Technician
01000 Mumbuni
KES95000 Annually
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Job Description
Our client is seeking a skilled and customer-focused Remote IT Support Technician to provide technical assistance to their users. This position is fully remote, requiring you to diagnose and resolve IT issues from your home.
Responsibilities:
Responsibilities:
- Provide technical support and troubleshooting for hardware, software, and network issues via phone, email, and remote access tools.
- Install, configure, and maintain computer systems, applications, and peripherals.
- Diagnose and resolve end-user technical problems in a timely and efficient manner.
- Guide users through step-by-step solutions for their technical issues.
- Create and maintain IT documentation, including user guides and troubleshooting articles.
- Manage user accounts, permissions, and access to IT resources.
- Perform regular system maintenance, updates, and security checks.
- Assist in the procurement and deployment of new IT equipment.
- Escalate complex issues to higher-level support teams when necessary.
- Stay updated on the latest IT trends and technologies.
- A Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.
- Proven experience in IT support, help desk, or a similar technical role.
- Strong knowledge of operating systems (Windows, macOS), software applications, and hardware components.
- Familiarity with network protocols and troubleshooting.
- Excellent problem-solving and analytical skills.
- Exceptional customer service and communication abilities, with patience and empathy.
- Proficiency in remote support tools and ticketing systems.
- Ability to work independently and manage multiple support requests simultaneously in a remote environment.
- Relevant IT certifications (e.g., CompTIA A+, Network+) are a strong asset.
- Must possess a reliable internet connection and a suitable home office environment.
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0
Junior IT Support Technician
60400 Embu, Eastern
KES40000 month
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Our client is looking for an enthusiastic and dedicated Junior IT Support Technician to join our growing team. This is a fully remote apprenticeship opportunity, perfect for individuals eager to kickstart their IT career and gain hands-on experience. You will provide essential technical support to users, assisting with hardware and software issues, network troubleshooting, and system maintenance. The role is based in **Embu, Embu, KE**, but operates entirely remotely.
Key responsibilities include:
Ideal candidates will have a certificate or diploma in Information Technology, Computer Science, or a related field. Prior experience in an IT support role or relevant internship is advantageous but not essential. A strong understanding of operating systems (Windows, macOS), common software applications, and basic networking concepts is required. Excellent problem-solving skills, a customer-focused attitude, and strong communication abilities are essential for this remote role. You should be a motivated self-learner with a keen interest in technology and a desire to grow within the IT field. This is a fantastic opportunity to gain valuable experience and develop your skills in a supportive, remote environment. Successful completion of the apprenticeship may lead to further employment opportunities.
Key responsibilities include:
- Providing first-line technical support to users via remote channels (phone, email, chat).
- Troubleshooting and resolving hardware and software issues on desktops, laptops, and mobile devices.
- Assisting with user account management and access permissions.
- Setting up and configuring new user workstations and peripherals.
- Performing routine system maintenance and updates.
- Responding to IT support tickets in a timely and efficient manner.
- Escalating complex issues to senior IT staff when necessary.
- Documenting technical solutions and creating user guides.
- Assisting with network connectivity troubleshooting.
- Participating in IT projects as required.
- Learning and adhering to IT policies and procedures.
- Providing basic training on IT systems to end-users.
Ideal candidates will have a certificate or diploma in Information Technology, Computer Science, or a related field. Prior experience in an IT support role or relevant internship is advantageous but not essential. A strong understanding of operating systems (Windows, macOS), common software applications, and basic networking concepts is required. Excellent problem-solving skills, a customer-focused attitude, and strong communication abilities are essential for this remote role. You should be a motivated self-learner with a keen interest in technology and a desire to grow within the IT field. This is a fantastic opportunity to gain valuable experience and develop your skills in a supportive, remote environment. Successful completion of the apprenticeship may lead to further employment opportunities.
This advertiser has chosen not to accept applicants from your region.
1
Remote IT Support Technician
01001 Mumbuni
KES20000 month
WhatJobs
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Job Description
Our client is seeking a skilled and resourceful Remote IT Support Technician to provide essential technical assistance to their global user base. This fully remote position requires a proactive approach to troubleshooting and resolving a wide range of IT issues. You will be the first point of contact for employees experiencing hardware, software, or network problems. Your responsibilities will include diagnosing issues, providing step-by-step guidance, escalating complex problems, and documenting solutions. The ideal candidate is adept at remote support tools, patient, and possesses excellent communication skills. This role offers a fantastic opportunity to apply your IT expertise in a flexible, work-from-home environment. You will be integral in ensuring the smooth operation of our client's technological infrastructure.
Responsibilities:
Responsibilities:
- Provide remote technical support for hardware, software, and network issues.
- Respond to user queries via phone, email, and chat in a timely and professional manner.
- Diagnose and resolve technical hardware and software issues.
- Install, configure, and update software and operating systems.
- Troubleshoot network connectivity problems.
- Guide users through step-by-step solutions.
- Escalate unresolved issues to the appropriate internal teams.
- Maintain IT inventory and documentation.
- Create and manage user accounts and permissions.
- Assist in the development of IT support knowledge base articles.
- Proven experience as an IT Support Technician or in a similar role.
- Strong knowledge of computer hardware, operating systems (Windows, macOS), and network protocols.
- Proficiency with remote desktop support tools.
- Excellent troubleshooting and problem-solving skills.
- Strong communication and customer service skills.
- Ability to explain technical concepts to non-technical users.
- Experience with ticketing systems is a plus.
- Relevant IT certifications (e.g., CompTIA A+, Network+) are highly regarded.
- Ability to work independently and manage workload efficiently in a remote setting.
- Adaptability to changing technologies and user needs.
This advertiser has chosen not to accept applicants from your region.
2
Apprenticeship: IT Support Technician
01000 Makongeni
KES40000 month
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Our client, a leading technology firm, is offering a comprehensive Apprenticeship program for aspiring IT Support Technicians in Thika, Kiambu, Kenya . This program provides hands-on training and practical experience in providing technical support for hardware, software, and network issues. As an apprentice, you will learn to diagnose and resolve IT problems, install and configure computer systems and applications, and assist users with their technical inquiries. You will be mentored by experienced IT professionals, gaining valuable skills in troubleshooting, system administration, and customer service. Responsibilities include responding to help desk tickets, performing routine system maintenance, setting up new user accounts, and documenting technical procedures. The ideal candidate should have a strong interest in information technology and a willingness to learn. A basic understanding of computer hardware, operating systems (Windows, macOS), and networking concepts is beneficial. A Kenya Certificate of Secondary Education (KCSE) with a minimum mean grade of C-, with a credit in Mathematics and English, is required. Excellent communication and interpersonal skills are essential for interacting with users and team members. This apprenticeship offers a pathway to a fulfilling career in IT, providing practical skills and knowledge that are in high demand. Join our team in Thika and embark on a journey to becoming a skilled IT professional.
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3
Remote IT Support Technician Apprentice
50100 Kakamega, Western
KES40000 month
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WhatJobs is offering a fantastic opportunity for eager individuals to become Remote IT Support Technician Apprentices. This is a fully remote apprenticeship designed to equip you with the essential skills to provide top-tier technical support in a virtual environment. Our client is invested in your growth, providing comprehensive training and mentorship from experienced IT professionals. You'll gain practical experience troubleshooting hardware, software, and network issues for remote users.
As a Remote IT Support Technician Apprentice, your primary duties will include responding to IT support requests via ticketing systems, email, and chat. You will diagnose and resolve technical issues related to operating systems (Windows, macOS), hardware peripherals, and standard software applications. This involves guiding users through step-by-step solutions remotely, ensuring minimal disruption to their workflow. You will also be responsible for installing, configuring, and upgrading computer hardware and software. Maintaining accurate documentation of support incidents, resolutions, and user guidance is critical. You'll learn to troubleshoot network connectivity problems and escalate complex issues to senior IT staff when necessary. The role requires a proactive approach to identifying potential IT problems and implementing preventive measures. Continuous learning about new technologies and support tools is expected.
The ideal candidate will have a foundational knowledge of computer hardware, operating systems, and basic networking concepts. A strong desire to learn and a passion for technology are more important than prior professional experience. Excellent problem-solving skills, patience, and the ability to explain technical concepts clearly to non-technical users are essential for remote support. You must possess strong communication skills and be adept at using remote desktop support tools. A reliable internet connection and a suitable home office setup are required. This apprenticeship is geared towards individuals who are eager to build a career in IT support and are committed to developing their technical expertise. Join our client and launch your IT career in a supportive, remote-first setting.
Location: Kakamega, Kakamega, KE
As a Remote IT Support Technician Apprentice, your primary duties will include responding to IT support requests via ticketing systems, email, and chat. You will diagnose and resolve technical issues related to operating systems (Windows, macOS), hardware peripherals, and standard software applications. This involves guiding users through step-by-step solutions remotely, ensuring minimal disruption to their workflow. You will also be responsible for installing, configuring, and upgrading computer hardware and software. Maintaining accurate documentation of support incidents, resolutions, and user guidance is critical. You'll learn to troubleshoot network connectivity problems and escalate complex issues to senior IT staff when necessary. The role requires a proactive approach to identifying potential IT problems and implementing preventive measures. Continuous learning about new technologies and support tools is expected.
The ideal candidate will have a foundational knowledge of computer hardware, operating systems, and basic networking concepts. A strong desire to learn and a passion for technology are more important than prior professional experience. Excellent problem-solving skills, patience, and the ability to explain technical concepts clearly to non-technical users are essential for remote support. You must possess strong communication skills and be adept at using remote desktop support tools. A reliable internet connection and a suitable home office setup are required. This apprenticeship is geared towards individuals who are eager to build a career in IT support and are committed to developing their technical expertise. Join our client and launch your IT career in a supportive, remote-first setting.
Location: Kakamega, Kakamega, KE
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4
Remote Junior IT Support Technician Apprentice
70100 Moiben
KES30000 month
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Our client is offering an exceptional opportunity for aspiring IT professionals to embark on their career journey as a Remote Junior IT Support Technician Apprentice. This program is designed for individuals passionate about technology who are eager to learn and develop their skills in a supportive, remote work environment. You will gain hands-on experience in providing technical assistance and support to internal users, addressing IT-related issues and queries remotely. Responsibilities include troubleshooting hardware and software problems, guiding users through corrective actions, installing and configuring software, and maintaining IT equipment. You will learn to document technical procedures and user guides, assist with network administration tasks, and contribute to IT system maintenance and upgrades. The ideal candidate is a motivated self-starter with a strong aptitude for technology, excellent problem-solving abilities, and good communication skills. A high school diploma or equivalent is required, and a passion for computers and technology is essential. Prior exposure to IT support concepts, operating systems (Windows, macOS), and basic networking principles will be advantageous. This apprenticeship is ideal for recent graduates or individuals looking to transition into the IT field. You will work closely with experienced IT professionals who will provide mentorship and guidance. Our client is committed to fostering a learning environment where you can develop practical skills and gain valuable industry experience. Successful apprentices may be offered full-time employment upon completion of the program. This is a fantastic chance to build a solid foundation in IT support within a flexible, remote setting, making a real contribution to our client's technological operations.
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5
Remote Junior IT Support Technician (Apprenticeship)
00100 Abothuguchi West
KES25000 month
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Posted today
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Job Description
A forward-thinking technology company is offering an exciting Remote Junior IT Support Technician Apprenticeship opportunity. This program is designed for enthusiastic individuals eager to launch their careers in the IT sector, providing comprehensive training and hands-on experience in a supportive, remote environment. You will be part of the IT support team, assisting users with hardware, software, and network issues through remote channels such as phone, email, and chat. Responsibilities include troubleshooting technical problems, installing and configuring software, maintaining IT equipment, documenting technical solutions, and escalating complex issues to senior technicians. The ideal candidate is a recent high school graduate or has completed some college-level IT courses, with a passion for technology and excellent problem-solving abilities. Prior experience in IT support is not required, as extensive training will be provided. Strong communication skills, a willingness to learn, and a disciplined approach to remote work are essential. You should be comfortable working independently and as part of a virtual team. This apprenticeship offers a fantastic pathway to a professional IT career, including mentorship from experienced IT professionals and opportunities for advancement within the company. Apply now to gain valuable skills and kickstart your IT journey from the comfort of your home.
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6
Remote IT Support Technician - Network Administration
50200 Bungoma, Western
KES150000 Annually
WhatJobs
Posted today
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Job Description
Our client is seeking a highly competent IT Support Technician to join their fully remote technical support team. In this role, you will be responsible for providing first-level and second-level IT support to employees across various departments, troubleshooting hardware, software, and network issues. Key responsibilities include responding to help desk tickets promptly, diagnosing and resolving technical problems, installing and configuring computer systems and software, and performing regular system maintenance. You will also be involved in user account management, network troubleshooting, and assisting with IT asset management. The ideal candidate will possess excellent technical skills in operating systems (Windows, macOS, Linux), common office applications, and network protocols. Experience with remote support tools and methodologies is essential, as is a strong understanding of cybersecurity best practices. You will be expected to document technical solutions and create knowledge base articles to assist users. This position requires outstanding problem-solving abilities, exceptional customer service skills, and the ability to communicate technical information clearly and concisely to both technical and non-technical users. A Bachelor's degree in Information Technology, Computer Science, or a related field, along with a minimum of 3 years of experience in IT support or network administration, is required. Relevant certifications such as CompTIA A+, Network+, or Microsoft certifications are a strong advantage. This is a fully remote role, perfect for an IT professional who thrives in a virtual work environment and is dedicated to providing seamless technical support.
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