1,488 Account Representative jobs in Kenya
Senior Aesthetician & Client Relations Specialist
Posted 2 days ago
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Job Description
Responsibilities:
- Perform advanced facial treatments, including microdermabrasion, chemical peels, and laser therapies (where applicable and certified).
- Conduct in-depth skin analysis and provide personalized recommendations for treatments and home care routines.
- Educate clients on skincare ingredients, product benefits, and lifestyle adjustments for optimal skin health.
- Build and maintain strong, long-term relationships with clients through exceptional communication and service.
- Manage client appointments, follow-ups, and ensure a seamless client experience from consultation to post-treatment.
- Stay abreast of the latest trends, techniques, and product innovations in the beauty and wellness industry.
- Contribute to the development of new service offerings and treatment protocols.
- Maintain meticulous client records and ensure compliance with all relevant health and safety regulations.
- Collaborate effectively with remote team members to achieve departmental and organizational goals.
- Utilize virtual communication tools for client consultations, follow-ups, and team meetings.
- Certified Aesthetician with a recognized diploma or degree in cosmetology or a related field.
- Minimum of 5 years of progressive experience in a similar role, preferably with a focus on advanced treatments.
- Proven ability to build and retain a loyal client base.
- Excellent communication, interpersonal, and customer service skills.
- Proficiency in using virtual communication and consultation platforms.
- Strong knowledge of skincare ingredients, product formulations, and treatment modalities.
- Ability to work independently, manage time effectively, and maintain high standards in a remote setting.
- A passion for continuous learning and professional development in the beauty and wellness sector.
Lead Aesthetician & Client Relations Manager
Posted 2 days ago
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Job Description
Key Responsibilities:
- Conduct in-depth virtual consultations to assess client skin concerns and recommend personalized treatment plans.
- Perform and guide clients through advanced skincare treatments and protocols remotely.
- Develop and maintain client records, ensuring privacy and accuracy.
- Educate clients on skincare best practices, product recommendations, and lifestyle adjustments.
- Manage client appointment scheduling, rescheduling, and follow-up communications.
- Build and nurture strong client relationships, fostering loyalty and encouraging referrals.
- Address client inquiries and concerns promptly and professionally, ensuring a high level of satisfaction.
- Stay current with the latest trends, technologies, and products in the beauty and wellness industry.
- Collaborate with the marketing team on content creation and client engagement strategies.
- Train and mentor new remote aesthetic team members on treatment protocols and client service standards.
- Achieve client retention and satisfaction targets in a virtual environment.
- Ensure compliance with all relevant health and safety regulations in remote service delivery.
Qualifications:
- Certified Aesthetician with a minimum of 5 years of experience in a clinical or high-end spa setting.
- Strong knowledge of various skin types, conditions, and treatment modalities.
- Proven experience in client consultation and relationship management.
- Excellent communication, active listening, and interpersonal skills.
- Proficiency in using virtual consultation tools and CRM software.
- Ability to work independently, manage time effectively, and maintain high levels of professionalism in a remote setting.
- Passion for beauty, wellness, and client success.
- Additional certifications in specialized treatments (e.g., laser, advanced peels) are highly desirable.
- A strong understanding of digital marketing and social media engagement is a plus.
Lead Aesthetician & Client Relations Manager
Posted 2 days ago
Job Viewed
Job Description
Key Responsibilities:
- Conduct virtual aesthetic consultations and provide personalized skincare advice.
- Develop and implement customized treatment plans for clients.
- Manage and mentor a team of remote aestheticians, overseeing their performance and development.
- Ensure the highest standards of client satisfaction and retention.
- Create educational content and resources on skincare and wellness topics.
- Contribute to product development and refinement based on client feedback.
- Handle complex client inquiries and resolve issues promptly.
- Collaborate with marketing to enhance online client engagement.
Qualifications:
- Certified Aesthetician with advanced training and certifications.
- Minimum of 6 years of experience as an aesthetician, with at least 2 years in a leadership or supervisory role.
- Proven experience in delivering virtual consultations and client management.
- Extensive knowledge of cosmetic ingredients, formulations, and treatments.
- Excellent communication, interpersonal, and client-handling skills.
- Experience in leading remote teams is a strong asset.
- Familiarity with beauty e-commerce platforms and CRM systems.
- A passion for wellness and continuous learning in the beauty industry.
Senior Aesthetician & Client Relations Specialist
Posted 2 days ago
Job Viewed
Job Description
Responsibilities:
- Perform a wide range of aesthetic treatments including facials, microdermabrasion, chemical peels, waxing, and other specialized skin therapies.
- Conduct thorough skin analysis consultations to understand client needs and recommend appropriate treatments and home care.
- Develop and implement personalized treatment plans for clients.
- Educate clients on skincare principles, product ingredients, and usage.
- Maintain detailed client records, including treatment history and progress notes.
- Promote and sell skincare products and treatment packages to clients.
- Ensure a high standard of hygiene and sterilization in treatment rooms and equipment.
- Stay updated with the latest trends, techniques, and technologies in the beauty and wellness industry.
- Manage appointment scheduling and client follow-ups to ensure continuity of care.
- Contribute to creating a serene and welcoming atmosphere within the clinic.
- Provide exceptional customer service, addressing client concerns and inquiries with professionalism and empathy.
- Collaborate with other team members to achieve clinic goals and enhance client experience.
- Assist in inventory management for skincare products and supplies.
- Participate in ongoing training and professional development.
Qualifications:
- Certified Aesthetician with recognized qualifications.
- Minimum of 5 years of experience in a similar role, preferably in a high-end clinic or spa setting.
- Proven expertise in performing various advanced skincare treatments.
- Excellent communication and interpersonal skills with a strong emphasis on client relations.
- Knowledge of dermatology and cosmetic science.
- Ability to upsell products and services ethically and effectively.
- Strong understanding of hygiene and safety protocols.
- Aesthetic sense and attention to detail.
- Client-focused attitude with a passion for the beauty industry.
- Ability to work independently and as part of a team.
- Experience with electronic health records or client management systems is a plus.
Senior Remote Aesthetician & Client Relations Specialist
Posted 2 days ago
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Job Description
Senior Esthetician & Spa Consultant - Client Relations
Posted 2 days ago
Job Viewed
Job Description
The ideal candidate will possess extensive knowledge of skincare treatments, product ingredients, and wellness practices. You will be responsible for providing personalized consultations, recommending tailored treatment plans, and guiding clients towards achieving their skin health goals. This role requires exceptional communication skills, a passion for beauty and wellness, and the ability to build strong, lasting client relationships in a remote setting.
Key Responsibilities:
- Conduct virtual consultations with clients to assess their skin type, concerns, and wellness goals.
- Develop personalized skincare routines and treatment plans based on individual client needs.
- Recommend and educate clients on appropriate skincare products and professional treatments.
- Provide expert advice on beauty and wellness practices, including nutrition and lifestyle adjustments.
- Maintain detailed client records and track progress towards their skin health objectives.
- Stay updated on the latest trends, technologies, and scientific advancements in esthetics and skincare.
- Build and nurture strong client relationships through exceptional service and follow-up.
- Address client inquiries and concerns professionally and empathetically.
- Collaborate with the broader wellness team to ensure a holistic client experience.
- Contribute to the development of educational content for clients (e.g., blog posts, webinars).
Qualifications:
- Certified Esthetician with relevant professional qualifications and licenses.
- Minimum of 5 years of experience as an Esthetician, with a strong focus on client consultations and personalized treatment plans.
- In-depth knowledge of various skin types, conditions, and cosmetic ingredients.
- Experience with different skincare technologies and professional treatments.
- Exceptional communication, interpersonal, and active listening skills.
- Ability to build rapport and trust with clients in a virtual environment.
- Strong understanding of overall wellness and its impact on skin health.
- Proficiency in using virtual meeting platforms and CRM systems.
- Self-motivated, organized, and able to manage time effectively in a remote setting.
- A passion for the beauty and wellness industry and a commitment to client satisfaction.
- Additional certifications in advanced esthetics or related fields are a plus.
This is a unique opportunity for a seasoned Esthetician to leverage their expertise and passion for beauty in a flexible, remote-first role, helping clients achieve radiant skin and enhanced well-being.
Lead Aesthetician & Client Relations Manager - Remote
Posted 2 days ago
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Job Description
This position requires a deep understanding of dermatology, cosmetic science, and various aesthetic modalities, including facials, chemical peels, microdermabrasion, and potentially more advanced treatments depending on your specific certifications. You will also play a key role in client retention and growth by providing personalized recommendations, educating clients on skincare routines, and addressing their concerns with empathy and professionalism. The ideal candidate is a motivated self-starter who thrives in a remote setting and is passionate about the beauty and wellness industry.
While the role is fully remote, serving clients nationwide, we are particularly keen to connect with professionals in the Mlolongo, Machakos, KE area who understand the local market nuances. You will utilize state-of-the-art virtual consultation tools and digital platforms to connect with clients, manage appointments, and provide ongoing support.
Key Responsibilities:
- Conduct comprehensive virtual skin consultations to assess client needs and recommend personalized treatment plans.
- Perform a wide range of advanced aesthetic treatments remotely via guided client sessions or telehealth support, as applicable.
- Develop and implement client retention strategies to foster loyalty and encourage repeat business.
- Educate clients on skincare products, treatment benefits, and at-home care routines.
- Manage client appointments, records, and communications using digital CRM tools.
- Stay abreast of the latest trends, technologies, and product innovations in the beauty and wellness industry.
- Collaborate with the marketing team to develop engaging content and promotions.
- Address client inquiries and resolve issues promptly and professionally.
- Maintain a thorough understanding of product ingredients and their efficacy.
- Certified Aesthetician with a recognized qualification (e.g., CIDESCO, CIBTAC) or equivalent extensive experience.
- Minimum of 5 years of experience in professional aesthetic treatments and client consultation.
- Proven experience in client relationship management and sales within the beauty or wellness sector.
- Excellent knowledge of skincare science, anatomy, and physiology.
- Strong communication, interpersonal, and active listening skills.
- Proficiency in using virtual communication platforms and CRM software.
- Ability to work independently, manage time effectively, and maintain a high level of professionalism in a remote setting.
- Passion for skincare, continuous learning, and delivering exceptional client experiences.
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Senior Customer Success Manager - Remote Client Relations
Posted today
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Job Description
Responsibilities:
- Onboard new clients, ensuring a smooth and successful transition to our platform/services.
- Develop and maintain strong, long-lasting relationships with a portfolio of key clients.
- Proactively engage with clients to understand their needs, goals, and challenges.
- Provide ongoing product support, troubleshooting, and guidance to ensure clients achieve their desired outcomes.
- Monitor client usage and satisfaction, identifying at-risk accounts and implementing retention strategies.
- Identify opportunities for upselling and cross-selling additional products or services.
- Conduct regular check-ins and business reviews with clients to assess satisfaction and value realization.
- Gather client feedback and collaborate with product and engineering teams to inform product development.
- Act as a client advocate, ensuring their voice is heard within the organization.
- Contribute to the development of customer success best practices and resources.
- Bachelor's degree in Business, Marketing, Communications, or a related field.
- Minimum of 5 years of experience in Customer Success, Account Management, or a related client-facing role.
- Proven ability to build and maintain strong relationships with diverse clients.
- Excellent communication, presentation, and interpersonal skills, with the ability to engage effectively remotely.
- Strong problem-solving and analytical skills, with a customer-centric approach.
- Experience with CRM software (e.g., Salesforce, HubSpot) and customer success platforms.
- Ability to understand and articulate technical concepts related to our products/services.
- Demonstrated success in managing a portfolio of accounts and driving customer retention and growth.
- Proactive, organized, and able to manage multiple priorities in a remote work environment.
- A passion for helping customers succeed and a dedication to delivering exceptional service.
Senior Customer Success Manager - Remote Client Relations
Posted 1 day ago
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Job Description
Key Responsibilities:
- Manage a portfolio of enterprise-level clients, serving as their primary point of contact.
- Develop and execute strategic success plans tailored to each client's business objectives.
- Drive customer adoption, satisfaction, and retention through proactive engagement.
- Onboard new clients effectively, ensuring a smooth transition and quick time-to-value.
- Conduct regular business reviews with clients to demonstrate ROI and identify areas for growth.
- Monitor client health scores and proactively address potential risks or churn indicators.
- Identify and pursue opportunities for account expansion and upselling.
- Collaborate with sales, product, and support teams to ensure exceptional client experiences.
- Gather client feedback to inform product development and service improvements.
- Act as a strong advocate for client needs within the organization.
- Troubleshoot and resolve client issues efficiently and effectively.
Qualifications:
- Bachelor's degree in Business Administration, Marketing, Communications, or a related field.
- Minimum of 5 years of experience in Customer Success, Account Management, or a similar client-facing role, preferably within SaaS.
- Proven track record of managing enterprise client relationships and driving retention/upsell.
- Strong understanding of customer success principles and best practices.
- Proficiency with CRM software (e.g., Salesforce) and customer success platforms.
- Excellent communication, negotiation, and interpersonal skills.
- Exceptional problem-solving and analytical abilities.
- Ability to manage multiple priorities and work effectively in a fast-paced, remote environment.
- Demonstrated ability to build strong, lasting relationships with clients.
- Experience in presenting to executive-level stakeholders.
Senior Aesthetic Consultant & Client Relations Manager (Remote)
Posted 2 days ago
Job Viewed
Job Description
Key Responsibilities:
- Conduct in-depth remote consultations with clients to understand their aesthetic goals, concerns, and preferences.
- Provide expert advice and personalized recommendations on a range of aesthetic treatments and products.
- Develop customized treatment plans tailored to individual client needs and expectations.
- Educate clients on pre- and post-treatment care, product usage, and overall wellness strategies.
- Build and nurture strong, long-term relationships with clients, ensuring their satisfaction and loyalty.
- Manage client appointments, follow-ups, and communications efficiently and professionally.
- Address client inquiries, feedback, and concerns with empathy and prompt resolution.
- Stay abreast of the latest trends, technologies, and advancements in the beauty and wellness industry.
- Collaborate with internal teams to ensure seamless client service delivery.
- Contribute to marketing initiatives by providing insights into client needs and preferences.
- Extensive experience in the beauty, aesthetics, or wellness industry, with a strong knowledge base of various treatments and products.
- Proven track record in client consultation, sales, or relationship management.
- Exceptional interpersonal, communication, and active listening skills, particularly in a remote setting.
- Aesthetic certification or relevant qualifications are highly desirable.
- Strong understanding of skincare, non-invasive treatments, and cosmetic procedures.
- Ability to build rapport and trust quickly with a diverse clientele.
- Excellent organizational skills and ability to manage a high volume of client interactions.
- Proficiency with CRM software and virtual communication tools.
- A passion for beauty, wellness, and helping clients achieve their aesthetic goals.
- Bachelor's degree in a related field or equivalent practical experience.