2,524 Jobs in Makuyu
Senior Customer Support Specialist - Technical (Remote)
01000 Makongeni
KES180000 Annually
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Our client is looking for a highly proficient Senior Customer Support Specialist with a strong technical background to join their dedicated support team. This is a fully remote position, offering you the flexibility to provide world-class assistance from any location. You will be responsible for addressing complex technical issues reported by customers, ensuring timely and effective resolution. Your primary duties will include diagnosing software and hardware problems, guiding customers through troubleshooting steps, and escalating unresolved issues to appropriate engineering teams. You will also be involved in creating and updating knowledge base articles, FAQs, and customer-facing documentation to improve self-service support. This role requires exceptional problem-solving skills, a deep understanding of technical products, and the ability to communicate technical information clearly and concisely to both technical and non-technical audiences. You will handle inbound customer inquiries via phone, email, and chat, maintaining high standards of customer satisfaction. The ideal candidate will have a proven track record in technical support, excellent communication skills, and a patient, customer-centric approach. Experience with CRM systems and ticketing platforms is essential. If you are passionate about helping customers solve their technical challenges and thrive in a remote work environment, we encourage you to apply.
Responsibilities:
Qualifications:
Responsibilities:
- Provide advanced technical support to customers via phone, email, and chat.
- Diagnose and resolve complex software and hardware issues.
- Guide customers through troubleshooting procedures and provide clear solutions.
- Document customer interactions, issues, and resolutions accurately in the CRM system.
- Escalate critical issues to the appropriate technical teams and follow up on resolution.
- Develop and maintain technical knowledge base articles and FAQs.
- Identify trends in customer issues and provide feedback to product development teams.
- Assist in training new support team members.
- Ensure customer satisfaction by delivering timely and effective support.
- Contribute to the continuous improvement of support processes and tools.
Qualifications:
- Minimum of 3 years of experience in technical customer support or a similar role.
- Strong knowledge of common operating systems (Windows, macOS) and software applications.
- Excellent troubleshooting and problem-solving skills.
- Outstanding verbal and written communication skills.
- Proficiency with CRM software and ticketing systems (e.g., Zendesk, Salesforce).
- Ability to explain technical concepts in a clear and understandable manner.
- High level of patience and empathy towards customers.
- Must be able to work independently and manage time effectively in a remote setting.
- High school diploma or equivalent; Associate's or Bachelor's degree preferred.
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Remote Hospitality Experience Manager
01000 Makongeni
KES65000 Annually
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Our client is looking for an innovative and customer-focused Remote Hospitality Experience Manager to design and elevate guest experiences across their diverse portfolio of properties. In this fully remote role, you will conceptualize, develop, and implement strategies aimed at enhancing guest satisfaction, fostering loyalty, and driving positive online reviews. You will be responsible for analyzing guest feedback, identifying trends, and proposing actionable improvements to service standards, amenities, and operational procedures. This position requires a deep understanding of the hospitality industry, a creative mindset, and the ability to translate customer insights into tangible service enhancements. You will work closely with property management teams through virtual channels, providing guidance on guest service protocols and implementing best practices. Key duties include developing online guest engagement programs, managing digital communication strategies, and creating personalized guest experiences. The ideal candidate will possess excellent communication, interpersonal, and problem-solving skills, with a proven ability to anticipate and exceed guest expectations. Experience in customer relationship management (CRM) and analyzing customer satisfaction data is essential. You should be proficient in using various digital communication and collaboration tools. A passion for delivering exceptional service and a thorough knowledge of current hospitality trends are critical. This is an excellent opportunity to make a significant impact on guest satisfaction and brand reputation from a remote setting. Your strategic vision and dedication to service excellence will be vital in creating memorable experiences for every guest.
Responsibilities:
Responsibilities:
- Design and implement innovative guest experience strategies for various hospitality venues.
- Analyze guest feedback, surveys, and online reviews to identify areas for improvement.
- Develop and manage digital guest engagement programs and communication channels.
- Collaborate with property teams remotely to ensure consistent service delivery.
- Create and maintain service standards and operational guidelines for guest interactions.
- Monitor industry trends and best practices in hospitality customer service.
- Develop training materials and provide virtual coaching to staff on enhancing guest experiences.
- Manage online reputation and respond to guest inquiries and feedback promptly.
- Identify opportunities for personalized guest services and loyalty programs.
- Evaluate the effectiveness of implemented strategies through data analysis.
- Bachelor's degree in Hospitality Management, Tourism, Business Administration, or a related field.
- Minimum of 4 years of experience in hospitality management, guest relations, or a similar customer-facing role.
- Demonstrated success in developing and implementing guest experience initiatives.
- Strong understanding of hospitality operations and customer service principles.
- Proficiency in CRM systems and guest feedback platforms.
- Excellent written and verbal communication skills for remote collaboration.
- Creative thinking and problem-solving abilities.
- Ability to analyze data and translate insights into actionable plans.
- Passion for delivering exceptional customer service and creating memorable experiences.
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Remote Junior Engineering Apprentice
10101 Makongeni
KES40000 Annually
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Our client is seeking an eager and motivated Junior Engineering Apprentice to join their fully remote team. This is an exceptional opportunity for an aspiring engineer to gain hands-on experience and foundational knowledge across various engineering disciplines under the guidance of experienced professionals. You will be involved in supporting ongoing engineering projects, assisting with design tasks, data collection, and preliminary analysis. This apprenticeship will provide exposure to different engineering methodologies, software tools, and industry best practices. Your responsibilities will include conducting research, preparing technical documentation, and assisting with the creation of schematics or models. You will learn to use specialized engineering software and equipment, following established protocols and guidelines. Collaboration with engineering teams through virtual platforms will be a key aspect of the role, contributing to team discussions and problem-solving sessions. You will assist in testing procedures, data gathering for performance evaluations, and maintaining project records. The ability to follow instructions precisely, learn quickly, and demonstrate a strong work ethic is crucial. Attention to detail and a commitment to producing accurate work are paramount. This apprenticeship is designed to foster technical skills, critical thinking, and an understanding of the engineering lifecycle. You will have opportunities to shadow experienced engineers, participate in virtual training sessions, and contribute to real-world projects. The ideal candidate is a recent graduate or an individual looking to transition into an engineering career, possessing a foundational understanding of engineering principles and a strong desire to learn and grow in a remote professional environment. This is a stepping stone to a rewarding career in engineering.
Responsibilities:
Responsibilities:
- Assist engineering teams with various project tasks.
- Support design and development activities under supervision.
- Conduct research and gather data for engineering projects.
- Prepare technical reports and documentation.
- Learn and utilize engineering software and tools.
- Participate in virtual team meetings and discussions.
- Assist with testing, analysis, and validation processes.
- Maintain project logs and records.
- Follow established engineering procedures and safety guidelines.
- Contribute to problem-solving efforts within engineering teams.
- Bachelor's degree in Engineering (e.g., Mechanical, Electrical, Civil) or a related technical field, or currently pursuing.
- Basic understanding of engineering principles and concepts.
- Eagerness to learn and develop technical skills.
- Strong analytical and problem-solving abilities.
- Excellent attention to detail and commitment to accuracy.
- Proficiency in basic computer skills.
- Familiarity with or willingness to learn engineering software.
- Good written and verbal communication skills.
- Ability to work independently and collaboratively in a remote setting.
- Strong desire to pursue a career in engineering.
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2
Remote Senior Blockchain Developer
01002 Makongeni
KES220000 Annually
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Our client is seeking a talented and experienced Remote Senior Blockchain Developer to build and maintain cutting-edge decentralized applications. This is a fully remote position, offering the flexibility to work from any location. You will be responsible for designing, developing, and deploying smart contracts, DApps, and blockchain-based solutions. Key duties include writing secure and efficient code in languages such as Solidity, Rust, or Go, and integrating blockchain technologies with existing systems. You will collaborate with product managers, designers, and other engineers to define project requirements and deliver high-quality blockchain products. Experience with various blockchain platforms (e.g., Ethereum, Solana, Polkadot) and understanding of consensus mechanisms, cryptography, and tokenomics are crucial. The ideal candidate will have a strong portfolio of blockchain projects, excellent problem-solving skills, and a deep understanding of software development best practices. Proficiency in front-end and back-end development for DApps is highly valued. Exceptional communication and collaboration skills are essential for working effectively in a remote, cross-functional team. This position requires a self-starter with a passion for blockchain technology and a commitment to innovation. You will play a key role in shaping the future of decentralized finance and technology, working remotely and contributing to projects originating from the Thika region, Kiambu County, Kenya.
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3
Remote Senior Media Relations Manager
01000 Makongeni
KES150000 Annually
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Our client is looking for an experienced and strategic Remote Senior Media Relations Manager to lead their public relations efforts. This is a fully remote position, allowing you to work from any location. You will be responsible for developing and executing comprehensive media relations strategies to enhance the company's brand reputation and public image. Key responsibilities include building and maintaining strong relationships with journalists, influencers, and media outlets across various platforms. You will craft compelling press releases, media kits, and speeches, and manage crisis communications effectively. The role involves identifying media opportunities, pitching stories, and securing positive media coverage. You will also monitor media trends, analyze coverage, and provide insights to senior leadership. This position requires a deep understanding of the media landscape, strong storytelling abilities, and exceptional written and verbal communication skills. Proven experience in managing media relations for complex organizations, preferably within the technology or consumer goods sectors, is highly desirable. The ability to work independently, manage multiple projects simultaneously, and thrive in a fast-paced, remote environment is crucial. Collaboration with internal marketing and communications teams will be essential to ensure consistent messaging. This is an exciting opportunity to shape public perception and drive impactful PR campaigns from a remote setting, connecting with audiences from the Thika region, Kiambu County, Kenya.
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Remote Logistics Coordinator - Fleet Management
01000 Makongeni
KES75000 Annually
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Our client, a major player in the logistics sector, is seeking a highly organized and proactive Remote Logistics Coordinator with a specialization in fleet management to join their fully remote operations team. This role is pivotal in ensuring the efficient and cost-effective operation of our client's transportation fleet. The ideal candidate will have a strong understanding of supply chain principles, fleet maintenance, route optimization, and regulatory compliance within the transport industry. Responsibilities include coordinating the daily dispatch of vehicles and drivers, optimizing routes for fuel efficiency and timely delivery; monitoring vehicle performance, maintenance schedules, and ensuring adherence to safety regulations; managing driver schedules, hours of service, and communication; utilizing fleet management software and tracking systems to monitor vehicle locations and status; troubleshooting and resolving logistical issues, such as delays or breakdowns, in real-time; maintaining accurate records of mileage, fuel consumption, and maintenance costs; liaising with external vendors for repairs and parts; ensuring compliance with all transportation laws and regulations. A minimum of 4 years of experience in logistics coordination, transportation management, or fleet operations is required. Familiarity with transport management systems (TMS) and GPS tracking software is essential. Excellent problem-solving, communication, and organizational skills are a must. This remote position offers a challenging yet rewarding environment for professionals passionate about optimizing transport operations.
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5
Senior Operations Manager - Hospitality
01000 Makongeni
KES160000 Annually
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Our client is seeking a highly experienced Senior Operations Manager to oversee the operational aspects of their hospitality services from a fully remote position. This role is crucial for ensuring the smooth and efficient functioning of all operational departments, including front desk, housekeeping, food and beverage, and event management, ultimately contributing to exceptional guest experiences. You will be responsible for developing and implementing operational strategies, managing budgets, optimizing resource allocation, and ensuring compliance with quality and service standards. This position requires a strong understanding of hospitality management and a proven ability to lead and motivate teams.
Key responsibilities include:
Key responsibilities include:
- Overseeing the daily operations of various hospitality departments to ensure seamless service delivery.
- Developing and implementing operational policies, procedures, and standards.
- Managing departmental budgets, controlling costs, and identifying areas for efficiency improvements.
- Ensuring high standards of quality and guest satisfaction across all services.
- Recruiting, training, and developing operational staff.
- Monitoring inventory levels and managing supplier relationships.
- Implementing and enforcing health, safety, and hygiene regulations.
- Troubleshooting operational issues and implementing corrective actions promptly.
- Collaborating with sales and marketing teams to support business growth.
- Analyzing operational data and performance metrics to drive continuous improvement.
- Managing relationships with external vendors and service providers.
- Ensuring compliance with all relevant licenses and permits.
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Senior E-commerce Growth Manager
00100 Makongeni
KES180000 Annually
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We are seeking a highly motivated and experienced Senior E-commerce Growth Manager to join our dynamic team. In this fully remote role, you will be instrumental in driving online sales and enhancing our digital presence across various platforms. Your primary responsibility will be to develop and execute innovative strategies to increase website traffic, conversion rates, and customer lifetime value. This will involve leveraging deep insights from market trends, competitor analysis, and customer behavior data. You will oversee the day-to-day operations of our e-commerce channels, ensuring a seamless customer journey from discovery to post-purchase. Key duties include managing paid advertising campaigns (PPC, social media ads), optimizing SEO efforts, developing engaging email marketing campaigns, and improving website user experience. Collaboration is key, as you will work closely with marketing, sales, and product development teams to align e-commerce strategies with broader business objectives. Furthermore, you will be responsible for analyzing performance metrics, generating reports, and presenting actionable insights to senior leadership. The ideal candidate possesses a strong understanding of digital marketing tools, e-commerce platforms (Shopify, WooCommerce, etc.), and analytics software (Google Analytics, etc.). A proven track record of success in a similar role, coupled with excellent communication and leadership skills, is essential. You should be adept at managing multiple projects simultaneously and thrive in a fast-paced, remote work environment. This is an exciting opportunity to make a significant impact on our growing online business and contribute to our success from the comfort of your home office. The role demands a strategic thinker with a data-driven approach to problem-solving and a passion for all things e-commerce and social media marketing.
Responsibilities:
Responsibilities:
- Develop and implement comprehensive e-commerce growth strategies.
- Manage and optimize all digital advertising campaigns across search, social, and display networks.
- Enhance website SEO to improve organic search rankings and traffic.
- Create and execute compelling email marketing campaigns.
- Analyze website performance, user behavior, and sales data to identify opportunities for improvement.
- Collaborate with cross-functional teams to ensure a cohesive online customer experience.
- Stay abreast of the latest e-commerce trends and technologies.
- Manage product listings and ensure accuracy and appeal.
- Drive customer acquisition and retention initiatives.
- Report on key performance indicators (KPIs) to stakeholders.
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7
Senior Operations Manager - Supply Chain & Logistics
01000 Makongeni
KES140000 Annually
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Our client, a leader in efficient logistics solutions, is seeking an experienced Senior Operations Manager to oversee and optimize their supply chain and warehousing operations from a remote capacity. This vital role demands exceptional leadership, strategic planning, and operational expertise to ensure seamless and cost-effective movement of goods. You will be responsible for managing all aspects of the logistics network, from inventory management and transportation to warehouse operations and last-mile delivery, driving efficiency and customer satisfaction.
Key responsibilities include:
Qualifications:
This is an exceptional opportunity to lead significant operational functions for a respected company, fully remotely.
Key responsibilities include:
- Developing and implementing strategic operational plans to enhance supply chain efficiency, reduce costs, and improve service levels.
- Overseeing daily warehouse operations, including receiving, inventory control, order fulfillment, and shipping.
- Managing transportation logistics, including carrier selection, route optimization, and freight cost management.
- Implementing and maintaining robust inventory management systems to ensure accuracy and minimize stockouts or overstocking.
- Establishing and monitoring key performance indicators (KPIs) for all logistics and warehouse activities.
- Leading and developing a remote team of logistics professionals, fostering a culture of accountability and continuous improvement.
- Ensuring compliance with all safety regulations, industry standards, and company policies.
- Identifying and implementing process improvements and technological solutions to streamline operations.
- Collaborating with cross-functional teams, including procurement, sales, and customer service, to ensure integrated operations.
- Managing vendor relationships and negotiating contracts for logistics services.
- Budgeting and financial oversight for operational expenditures.
- Providing strategic insights and operational reports to senior management.
Qualifications:
- Bachelor's degree in Supply Chain Management, Logistics, Business Administration, or a related field.
- Minimum of 7 years of progressive experience in operations management, supply chain, or logistics, with a focus on warehousing and transportation.
- Proven track record of successfully managing large-scale logistics operations and driving operational efficiencies.
- Strong understanding of supply chain principles, inventory management techniques, and transportation modes.
- Experience with Warehouse Management Systems (WMS) and Transportation Management Systems (TMS).
- Excellent leadership, problem-solving, and decision-making skills.
- Strong financial acumen and experience in budget management.
- Exceptional communication and interpersonal skills, essential for leading a remote team and liaising with stakeholders.
- Ability to work independently and manage complex projects in a fully remote environment.
- Lean Six Sigma or other process improvement certifications are a plus.
This is an exceptional opportunity to lead significant operational functions for a respected company, fully remotely.
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8
Senior Software Engineer (Backend)
01000 Makongeni
KES420000 Annually
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Our client is seeking a highly skilled and experienced Senior Software Engineer with a specialization in backend development to join their innovative technology team. This hybrid role offers the opportunity to contribute to the design, development, and maintenance of robust and scalable backend systems. You will be responsible for writing clean, efficient, and maintainable code, developing APIs, integrating with databases, and ensuring the performance and security of our applications. The ideal candidate will have a strong command of multiple programming languages and frameworks, deep understanding of software architecture principles, and experience with cloud platforms like AWS, Azure, or GCP. You should possess excellent problem-solving skills, a passion for clean code, and a commitment to best practices in software development, including testing and CI/CD. Collaboration with frontend developers, product managers, and other stakeholders is a key aspect of this role. You will also contribute to technical discussions, code reviews, and mentoring junior engineers. If you are a seasoned backend developer looking to make a significant impact in a collaborative and dynamic environment, we encourage you to apply.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Design, develop, and implement scalable and reliable backend services and APIs.
- Write high-quality, testable, and maintainable code in chosen programming languages.
- Collaborate with frontend developers to integrate user-facing elements with server-side logic.
- Design and manage database schemas and optimize database performance.
- Implement and maintain CI/CD pipelines for automated testing and deployment.
- Ensure the security, performance, and scalability of backend systems.
- Participate in code reviews and provide constructive feedback to team members.
- Contribute to architectural design discussions and technology selection.
- Troubleshoot and resolve complex technical issues.
- Mentor junior software engineers and share best practices.
Qualifications:
- Bachelor's or Master's degree in Computer Science, Software Engineering, or a related field.
- Minimum of 5 years of professional software development experience, with a focus on backend systems.
- Proficiency in one or more backend programming languages (e.g., Python, Java, Node.js, Go, C#).
- Experience with modern backend frameworks (e.g., Django, Flask, Spring, Express.js).
- Strong understanding of RESTful API design and implementation.
- Experience with relational and NoSQL databases (e.g., PostgreSQL, MySQL, MongoDB).
- Familiarity with cloud platforms (AWS, Azure, GCP).
- Knowledge of microservices architecture and containerization technologies (Docker, Kubernetes) is a plus.
- Excellent problem-solving, analytical, and debugging skills.
- Strong communication and teamwork abilities.
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