3 jobs in Wilderness

Job Description
PRIMARY PURPOSE
The Digital Content and Creative Specialist play a key role in supporting the Media and Marketing Manager in crafting, coordinating and delivering compelling digital and creative content. This role is central to enhancing brand visibility, ensuring consistency across platforms and authentically telling the story of Governors' Camp Collection and Wilderness Kenya.

Combining strong copywriting, design and media coordination skills, the digital content and creative specialist will help execute marketing and communications initiatives that reflect the company's brand values and resonate with diverse audiences.

The role offers the opportunity to be part of a passionate and purpose-driven team working at the intersection of conservation, travel and storytelling. The successful incumbent will collaborate with inspiring individuals across the brands, contributing to meaningful narratives that support wildlife protection and community empowerment.

This role provides creative freedom, a dynamic work environment and the chance to grow professionally while making a real impact in one of Africa's most iconic tourism and conservation landscapes.

• This position is based in Nairobi, Kenya

Detailed Responsibilities
Content Creation & Copywriting

• Develop engaging written content for digital platforms, including websites, blogs, newsletters and social media.
• Ensure tone, style and messaging align with brand guidelines and storytelling objectives.
• Collaborate with internal teams to source stories, updates and insights from the field.
• Share unique selling points, stories and updates with the Wilderness marketing and sales team.
• Share reels and short video updates from the field (including live updates when in camp).
• Conduct interviews and prepare staff profiles.
• Create visually appealing graphics, layouts and digital assets for campaigns, presentations, and social media.

Design & Visual Communication

• Draft engaging social media captions and maintain a content calendar for consistent storytelling.
• Research, write and edit blogs, news stories and monthly wildlife/game reports.
• Assist in photo and video editing for digital use.
• Provide copywriting support, including fact-checking, blogs and promotional materials.
• Support the development of branded templates and design systems for a consistent visual identity.

Digital Media Coordination

• Assist in designing and scheduling newsletters and email campaigns.
• Schedule and publish content across digital channels to ensure timely and strategic delivery.
• Support website updates, ensuring all content, offers and images remain current.
• Help monitor digital performance using Google Analytics and Google Ads, providing insights to optimize campaigns.
• Liaise with external creatives, photographers and agencies as needed.

Brand Stewardship

• Uphold brand standards across all creative outputs.
• Ensure consistency in messaging, tone and visual identity across platforms and campaigns.
• Collaborate with Wilderness digital/creative teams to ensure all online Kenya-related materials are up to date and factually accurate.

Project & Technical Support

• Assist in planning and executing marketing campaigns and initiatives.
• Liaise with resident photographers on shot lists, permits, logistics and photobank management.
• Work with Wilderness creative team on photography/videography bookings, ensuring brand benefit.
• Coordinate collaborations with journalists, influencers and media partners, while supporting Wilderness PR team for joint initiatives.
• Support digital housekeeping including domain renewals.
• Maintain content calendars and support cross-functional collaboration.

CANDIDATE PROFILE
Qualification

• Bachelor's degree in marketing, Communications, Design or related field.
• Proficiency in Adobe Creative Suite (Photoshop, Illustrator, InDesign) and/or Canva is an advantage but not necessary.

Experience

• 2–4 years of experience in digital content creation, graphic design or marketing communications.

Skills
Skills:

• Ability to manage multiple projects and meet deadlines.
• Strong writing and editing skills with a flair for storytelling.
• Familiarity with social media platforms and digital publishing tools.

Interests
A passion for wildlife and a commitment to sustainability and conservation.

Note:
This job specification is intended to outline the general responsibilities and qualifications for this position. It is not intended to be an exhaustive list of all job duties, responsibilities, and requirements. The company reserves the right to revise and amend this job specification as needed to meet the evolving needs of the business.

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Job Description
PRIMARY PURPOSE
The Guest Experience team is a high touch guest centric team, dedicated to exceptional guest engagement throughout the guests' journey. From daily support prior to arrival until their day of departure, you will assist in additions/amendments to guests stay and any last-minute changes they encounter. The core purpose of this position is to drive open proactive communication and bespoke service delivery by providing operational excellence to the Wilderness guest.

• This position is based in Nairobi, Kenya

Detailed Responsibilities

• General
• Create seamless service delivery through regular correspondence with guests and agents during travel. Delighting them with high attention while focusing on the intricacies of the guest's journey.
• Maintain effective communication with all journey stakeholders to ensure a smooth & friendly service delivery whilst ensuring all requirements are communicated effectively and efficiently.
• Deal promptly and efficiently with any queries and resolve guest queries during travel.
• Operating according to and in compliance with – WS standards of operations, company policies and procedures, and WS code of conduct.
• Offer highly personalised guest touch-points which generate significant real and perceived value through strong relationships with trade partners.
• Have extensive knowledge of all regions we package, attending all training sessions and site inspections where necessary.
• Analyse guest feedback and provide solutions to ensure continuous improvement towards guest satisfaction and thus positively impacting future travel.
• Pre-Travel
• Send a welcome introduction to all guests out of country prior to their international flight into Africa.
• Proactive communication with the guest using a WhatsApp/email (text-based platform) to maintain effective communication and introduction of their support team including EAH services.
• In collaboration with the Reservations team, use the guest information on the WW, updating the CRM database where necessary, upholding POPI & GDPR compliance from guests.
• Acquiring final flight schedules and monitoring for any last minute tracking changes. Updating if any land arrangements are affected by delays or additional services added.
• Looking for opportunities to enhance itineraries pre-trip, working closely with Guest Ops & AP supplier offerings.
• Ensure guests have the latest updated travel regulations/itinerary changes from the reservations team prior to departure, should any changes happen during travel, work on corrective updates to ensure seamless changes on the ground.
• Ensure advance reconfirmation of services 3 days prior to guests' departure. Ensuring all booking information has been received from the Operations team and is in order with all suppliers.
• During Travel
• Resolve and action all issues during travel ensuring constant communication with the internal stakeholders providing support, offering solutions to guests quickly and efficiently, with the focus of enabling Wilderness to offer an elevated guest experience at each touch point of the trip. For all cost changes work closely with the Reservations teams to keep the booking updated and they will then update the agents where necessary.
• Updating EAH for any after-hours service requirements (evening and weekends)
• Acting as a conduit to ensure the updated guest information/feedback is collected and shared with all relevant parties (WS & DMC offering).
• Using all opportunities to "Surprise and delight" guests through extra care and attention to detail.
• Constant monitoring of flight schedules/tracking for up-to-date connections.
• Working closely with M&G teams, Tours and transfer guides with guests arrival/departure details or any guest itinerary changes.
• Encourage the use of Social Media posts during the guest's trip and tagging Wilderness where possible.
• Work closely with the Wilderness24 incident management team should one of your guests be negatively impacted by an event/issue. Flag and raise any concern around a hazard or incident raised by the guest and not reported elsewhere with Wilderness24. Follow the W24 procedures and be available where necessary once incidents are at play.
• Flag and raise any concern around a complaint raised by the guest to the relevant Reservations Manager, Sales Managers, EAH and Travel Analyst teams.
• Post Travel
• Ensure guest profile information / Feedback is accurately captured and updated in all relevant systems in line with POPI and GDPR compliance.
• Any/All Feedback to be relayed to the necessary stakeholders within the business i.e. Country Operations, Reservations, Sales, Travel Analysts, and Owned Agencies.
• Handover of any action items to Reservations to engage with Trade partners

CANDIDATE PROFILE
Qualification

• Tertiary certificate in Travel & Tourism/hospitality.

Experience

• 3-5 years' experience at a Senior level in Reservations.
• Experience in handling customer relationships and developing & promoting product and services in the inbound travel industry.
• Computer Literate (Microsoft Office, email, Internet)
• Proven English literacy.
• Working knowledge of TourPlan and WISH or similar booking/operating system.
• General destination knowledge on Southern & East Africa.
• Personal and work travel experience in Southern and East Africa.
• Problem solver and good with guest interaction
• Excellent attention to detail.

Skills
Skills:

• Excellent communication skills both written and oral, in English.
• Foreign language skills advantageous
• Ability to multitask and ensure good time-management
• Aptitude in resolving problems with a customer-based approach

Interests
A passion for wildlife and a commitment to sustainability and conservation.

Apply for this position with us on WhatsApp. Simply send the word 'Hi' to
Apply