6 Technical Support Engineer jobs in whatjobs
Job Description
Our client is a rapidly growing technology firm seeking a dedicated and skilled Technical Support Engineer to join their customer service team. This is a fully remote position, offering the convenience of working from home. The ideal candidate will be responsible for providing timely and effective technical assistance to clients, troubleshooting software and hardware issues, and ensuring customer satisfaction. You will be the primary point of contact for technical inquiries, requiring a strong understanding of our client's products and services, excellent problem-solving skills, and a patient, customer-centric approach.
Key Responsibilities:
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat regarding technical issues.
- Diagnose and troubleshoot hardware, software, and network problems.
- Provide clear and concise step-by-step instructions to resolve customer issues.
- Escalate complex issues to appropriate internal teams when necessary.
- Document all support interactions and resolutions in the ticketing system.
- Assist with customer onboarding and provide product training as needed.
- Contribute to the knowledge base by creating and updating support articles and FAQs.
- Identify trends in customer issues and provide feedback to the product development team.
- Maintain a high level of customer satisfaction.
- Stay up-to-date with product updates and new technologies.
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Minimum of 2 years of experience in technical support or a similar customer-facing role.
- Strong understanding of operating systems (Windows, macOS, Linux) and common software applications.
- Experience with remote support tools and ticketing systems (e.g., Zendesk, ServiceNow).
- Excellent troubleshooting and problem-solving abilities.
- Exceptional communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
- Patience, empathy, and a strong commitment to customer service.
- Ability to work independently and manage time effectively in a remote environment.
- Familiarity with networking concepts (TCP/IP, DNS, DHCP) is a plus.
This advertiser has chosen not to accept applicants from your region.
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Job Description
Our client is seeking a skilled and empathetic Technical Support Engineer to join their dedicated team. This role involves providing first-line technical assistance and troubleshooting for our client's diverse range of software products and services. You will be the primary point of contact for customers experiencing technical difficulties, resolving issues via phone, email, and chat support. Responsibilities include diagnosing complex technical problems, documenting troubleshooting steps, and escalating unresolved issues to higher-level support teams when necessary. The ideal candidate will possess a strong understanding of computer systems, software applications, and network fundamentals. Excellent communication skills are paramount, enabling you to explain technical concepts clearly and concisely to both technical and non-technical users. You will maintain a high level of customer satisfaction by providing timely, accurate, and professional support. This role requires meticulous record-keeping of customer interactions and resolutions within our ticketing system. You will also contribute to the creation and maintenance of support documentation, FAQs, and knowledge base articles. While the role offers a hybrid work arrangement, flexibility for occasional on-site presence in Nakuru, Nakuru, KE may be required. A proactive approach to learning new technologies and improving support processes is highly valued. You will work collaboratively with other support team members and product development teams to identify and resolve recurring issues and contribute to product enhancements. This is an excellent opportunity for an IT professional passionate about problem-solving and customer service to grow their career within a supportive environment.
This advertiser has chosen not to accept applicants from your region.
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Job Description
Our client is seeking a skilled and dedicated Technical Support Engineer to join their fully remote support team. This role is crucial for providing high-level technical assistance and problem resolution to our client's diverse customer base. You will be responsible for diagnosing and troubleshooting complex software and hardware issues, guiding users through step-by-step solutions, and ensuring customer satisfaction. The ideal candidate will possess a strong technical aptitude, excellent communication skills, and a deep understanding of IT systems and networks. This position demands the ability to work independently, manage multiple support tickets efficiently, and collaborate effectively with engineering and product development teams to resolve escalated issues. You will contribute to building and maintaining a robust knowledge base and provide valuable feedback for product improvement. Your role will involve in-depth analysis of technical problems, implementation of effective solutions, and ensuring minimal disruption to client operations. This is a key role within our client's technical support infrastructure, offering the opportunity to grow your expertise in a supportive, remote environment.
Responsibilities:
Responsibilities:
- Provide advanced technical support to customers via phone, email, and chat.
- Diagnose and resolve complex software, hardware, and network issues.
- Troubleshoot technical problems, identify root causes, and implement effective solutions.
- Guide customers through product installations, configurations, and usage.
- Document all support interactions, issues, and resolutions in the ticketing system.
- Escalate unresolved issues to senior support staff or development teams with detailed information.
- Contribute to the creation and maintenance of technical documentation, FAQs, and knowledge base articles.
- Identify recurring technical issues and provide feedback to product development for future improvements.
- Stay up-to-date with product updates, new features, and industry best practices.
- Ensure customer satisfaction by providing timely and accurate technical assistance.
- Assist in training junior support staff on technical troubleshooting techniques.
- Monitor system performance and identify potential technical issues proactively.
- Adhere to established support SLAs and response times.
- Maintain a professional and helpful demeanor in all customer interactions.
- Participate in team meetings and contribute to improving support processes.
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Minimum of 3 years of experience in technical support or IT helpdesk roles.
- Strong knowledge of operating systems (Windows, macOS, Linux), networking protocols, and hardware.
- Proficiency in troubleshooting common software and hardware problems.
- Excellent analytical and problem-solving skills.
- Superior communication and interpersonal skills, with the ability to explain technical concepts clearly.
- Experience with ticketing systems (e.g., Jira, Zendesk) and remote support tools.
- Ability to work independently and manage time effectively in a remote setting.
- Certifications such as CompTIA A+, Network+, or MCSA are a plus.
- Demonstrated ability to handle high-pressure situations and complex technical challenges.
This advertiser has chosen not to accept applicants from your region.
2
Job Description
Our client is seeking a skilled and proactive Technical Support Engineer to join their fully remote team. This role is critical in providing advanced technical assistance to customers, resolving complex hardware and software issues, and ensuring optimal system performance. As a Technical Support Engineer, you will diagnose intricate technical problems, guide users through troubleshooting steps, and meticulously document solutions. You will also be responsible for managing support tickets, prioritizing urgent issues, and collaborating with engineering teams to escalate and resolve bugs. The ideal candidate possesses a strong foundation in IT principles, exceptional problem-solving abilities, and outstanding communication skills, both written and verbal. Proficiency with various operating systems, networking concepts, and common software applications is essential. Experience with remote support tools and ticketing systems is a must. You will work in a fast-paced, remote-first environment, requiring a high degree of self-motivation, time management, and the ability to work independently. This position involves continuous learning to stay abreast of product updates and technological advancements. Contributing to the development of support documentation and knowledge bases will be a key responsibility. Join a company that values technical expertise and offers opportunities for career advancement within a supportive virtual culture, assisting users in the **Mlolongo, Machakos, KE** region.
This advertiser has chosen not to accept applicants from your region.
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Job Description
Join our globally distributed, fully remote team as a highly skilled Technical Support Engineer! We are looking for a proactive and technically adept individual to provide expert-level assistance to our diverse customer base. Your primary focus will be on resolving complex technical issues, diagnosing system malfunctions, and delivering timely and effective solutions. This role requires a strong understanding of our software and hardware products, excellent problem-solving abilities, and a commitment to exceptional customer service. You will be involved in troubleshooting intricate technical problems, documenting solutions, and contributing to our knowledge base. Collaborating with development and engineering teams to identify root causes of issues and advocate for product improvements will be a key aspect of your role. The ideal candidate will possess a proven track record in technical support, with experience in managing challenging customer interactions and complex technical escalations. Proficiency in using support ticketing systems and diagnostic tools is essential. This position is fully remote, enabling you to work from **Kisumu, Kisumu, KE** or any location within Kenya. We are seeking a candidate who is passionate about technology, thrives in a remote work environment, and is dedicated to ensuring customer satisfaction through outstanding technical expertise and support. This is a fantastic opportunity to grow your career in a forward-thinking company.
This advertiser has chosen not to accept applicants from your region.
4
Job Description
Our client, a rapidly expanding technology firm, is seeking a talented and customer-focused Technical Support Engineer to join their dedicated support team. This role is based in our bustling office in Naivasha, Nakuru, KE . You will be the first point of contact for clients experiencing technical issues with our innovative software products. Your primary responsibility will be to diagnose, troubleshoot, and resolve hardware and software problems, ensuring a seamless user experience. This is an excellent opportunity to work with cutting-edge technology and contribute to client satisfaction in a supportive and collaborative environment.
Responsibilities:
Responsibilities:
- Respond to customer inquiries and technical issues via phone, email, and chat.
- Diagnose and troubleshoot complex software and hardware problems.
- Guide users through step-by-step solutions for technical issues.
- Escalate unresolved issues to appropriate internal teams, such as development or engineering.
- Maintain a high level of customer satisfaction by providing timely and effective support.
- Document all support interactions, solutions, and recurring issues.
- Contribute to the knowledge base by creating and updating support articles and FAQs.
- Identify trends in customer issues and provide feedback to product development teams.
- Install, configure, and maintain software and hardware as needed.
- Stay current with product updates and new technologies.
- Proven experience in a technical support or helpdesk role.
- Strong understanding of operating systems (Windows, macOS, Linux).
- Familiarity with networking concepts (TCP/IP, DNS, VPN).
- Excellent problem-solving and analytical skills.
- Exceptional communication and interpersonal skills, with the ability to explain technical concepts clearly.
- Experience with ticketing systems (e.g., Zendesk, Jira Service Desk).
- Ability to multitask and manage time effectively in a fast-paced environment.
- A degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Experience with (Specific Software/Product relevant to company) is a strong advantage.
- Customer-centric mindset with a passion for helping others.
This advertiser has chosen not to accept applicants from your region.
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