7 Senior Guest Relations Manager jobs in whatjobs
Senior Guest Relations Manager
Posted 23 days ago
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Job Description
Our client is seeking a highly motivated and experienced Senior Guest Relations Manager to oversee and enhance the guest experience for their hospitality properties. This is a fully remote, dynamic role that requires exceptional communication, problem-solving, and interpersonal skills. You will be instrumental in developing and implementing strategies to ensure the highest standards of customer satisfaction, fostering loyalty, and driving positive reviews. Your responsibilities will include managing online reputation, responding to guest feedback across various platforms, resolving escalated complaints, and identifying areas for service improvement. You will also collaborate with remote teams, including front desk operations, food and beverage, and housekeeping, to ensure seamless service delivery. The ideal candidate will have a proven track record in hospitality management, with a strong emphasis on guest services. Experience in remote team leadership and digital communication tools is essential. You will be expected to analyze guest feedback data, generate reports on key performance indicators, and present insights to stakeholders. This role demands a proactive approach, attention to detail, and the ability to anticipate guest needs. The ability to maintain professionalism and a customer-centric approach in all interactions, even from a distance, is paramount. This position offers a unique opportunity to shape the guest experience for a growing brand while enjoying the flexibility of a remote work environment, contributing significantly to the success of our client's operations in **Meru, Meru, KE**.
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Senior Guest Relations Manager
Posted 25 days ago
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Job Description
Our client, a premier hospitality establishment, is seeking an experienced and charismatic Senior Guest Relations Manager to enhance guest satisfaction and loyalty in a fully remote capacity, overseeing operations from a distance. This role is instrumental in developing and implementing strategies that elevate the guest experience, ensuring seamless service delivery and personalized interactions. The ideal candidate will possess a deep understanding of luxury hospitality standards, exceptional communication skills, and a proactive approach to anticipating and exceeding guest expectations. You will be responsible for managing a team of guest relations associates, training them on service excellence, and ensuring consistent delivery of high-quality service. Key responsibilities include handling guest inquiries, resolving complaints effectively and efficiently, and developing loyalty programs that foster repeat business. You will also collaborate with various departments, including front desk, F&B, and housekeeping, to ensure a cohesive and exceptional guest journey. As this is a remote-first role, strong leadership, organizational skills, and the ability to motivate and manage a team virtually are crucial. Excellent interpersonal skills and a keen eye for detail are required to maintain the brand's reputation for outstanding service. This is a fantastic opportunity to lead guest relations efforts for a renowned establishment, making a significant impact on guest satisfaction and the overall success of the business from your home office.
Responsibilities:
Responsibilities:
- Develop and implement guest relations strategies to enhance guest satisfaction and loyalty.
- Lead, train, and manage the guest relations team to ensure service excellence.
- Handle guest inquiries, requests, and complaints promptly and professionally.
- Proactively identify opportunities to personalize the guest experience.
- Collaborate with other departments to ensure seamless service delivery.
- Monitor guest feedback and implement improvements based on suggestions.
- Develop and manage loyalty programs to encourage repeat bookings.
- Maintain up-to-date knowledge of hotel services, amenities, and local attractions.
- Ensure all guest interactions align with the brand's service standards.
- Analyze guest data to identify trends and areas for enhancement.
- Bachelor's degree in Hospitality Management, Tourism, or a related field.
- Minimum of 5 years of experience in guest relations or front office management within the hospitality industry.
- Proven track record of delivering exceptional customer service.
- Strong leadership and team management skills.
- Excellent communication, interpersonal, and problem-solving abilities.
- Proficiency in hotel management software (PMS) and customer relationship management (CRM) systems.
- Ability to work independently and manage responsibilities effectively in a remote environment.
- A passion for service and a commitment to exceeding guest expectations.
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1
Senior Guest Relations Manager
Posted 25 days ago
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Job Description
Our client is seeking a highly experienced and dedicated Senior Guest Relations Manager to oversee all aspects of guest services and satisfaction. This is a fully remote position, requiring exceptional communication and organizational skills to manage a global team and diverse clientele. You will be instrumental in shaping the guest experience, ensuring all interactions are seamless, personalized, and exceed expectations. Your responsibilities will include developing and implementing innovative guest service strategies, managing VIP programs, handling escalated guest complaints with empathy and efficiency, and training and mentoring junior staff members. The ideal candidate will possess a deep understanding of the hospitality industry, coupled with a proven track record of success in a similar role. You will be responsible for maintaining high standards of service delivery across all touchpoints, from initial booking inquiries to post-stay feedback. This role requires a proactive approach to identifying potential issues and implementing preventative measures. Collaboration with various departments, including operations, marketing, and IT, will be crucial to ensure a cohesive and positive guest journey. The ability to analyze guest feedback data and translate insights into actionable improvements is essential. We are looking for an individual with outstanding interpersonal skills, a natural leader who can inspire a team to achieve excellence, and someone who thrives in a dynamic, fast-paced environment. This is an opportunity to make a significant impact on our client's reputation and success in the competitive hospitality sector. While the role is remote, you will be representing our client's brand in various online and virtual interactions, maintaining a professional and engaging presence at all times. A strong command of English is mandatory, with proficiency in other languages being a distinct advantage. Embrace this chance to lead from the front in redefining remote hospitality management, ensuring every guest feels valued and well-cared-for, regardless of their location or the mode of interaction. The ability to manage multiple projects simultaneously and meet stringent deadlines is also a key requirement. You will be expected to contribute to the continuous improvement of our client's service offerings through creative problem-solving and strategic planning. The target location for this role is Thika, Kiambu, KE, and although the position is remote, it requires availability during specific operational hours that align with this region.
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2
Senior Guest Relations Manager
Posted 14 days ago
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Job Description
Our client, a premier hospitality group, is seeking an experienced and dynamic Senior Guest Relations Manager to oversee operations and enhance guest satisfaction at their flagship establishment in Nakuru, Nakuru, KE . This is a pivotal role responsible for ensuring that every guest experiences unparalleled service, from arrival to departure. The ideal candidate will possess a strong leadership background in the hospitality sector, with a proven track record of managing teams, resolving complex guest issues, and implementing service improvements.
Key responsibilities include developing and maintaining high service standards, training and motivating front-of-house staff, managing VIP guest expectations, and acting as a liaison between guests and various hotel departments. You will be instrumental in crafting memorable experiences, identifying opportunities to exceed guest expectations, and building lasting relationships. This role requires exceptional interpersonal and communication skills, a keen eye for detail, and the ability to remain composed and effective under pressure. The Senior Guest Relations Manager will also be involved in monitoring guest feedback, analyzing trends, and proposing strategic initiatives to elevate the overall guest experience and reputation of the establishment.
We are looking for a candidate with a deep understanding of luxury service principles and a passion for delivering excellence. A Bachelor's degree in Hospitality Management, Business Administration, or a related field is preferred. Several years of progressive experience in guest services, front office management, or a similar guest-facing role within the hotel industry are essential. Proficiency in hotel management software and strong analytical skills will be advantageous. The ability to work flexible hours, including weekends and holidays, is a requirement for this position. If you are a results-oriented professional with a commitment to service innovation and possess the leadership qualities to inspire a team, we encourage you to apply. Join us in setting new benchmarks for hospitality in Nakuru .
Key responsibilities include developing and maintaining high service standards, training and motivating front-of-house staff, managing VIP guest expectations, and acting as a liaison between guests and various hotel departments. You will be instrumental in crafting memorable experiences, identifying opportunities to exceed guest expectations, and building lasting relationships. This role requires exceptional interpersonal and communication skills, a keen eye for detail, and the ability to remain composed and effective under pressure. The Senior Guest Relations Manager will also be involved in monitoring guest feedback, analyzing trends, and proposing strategic initiatives to elevate the overall guest experience and reputation of the establishment.
We are looking for a candidate with a deep understanding of luxury service principles and a passion for delivering excellence. A Bachelor's degree in Hospitality Management, Business Administration, or a related field is preferred. Several years of progressive experience in guest services, front office management, or a similar guest-facing role within the hotel industry are essential. Proficiency in hotel management software and strong analytical skills will be advantageous. The ability to work flexible hours, including weekends and holidays, is a requirement for this position. If you are a results-oriented professional with a commitment to service innovation and possess the leadership qualities to inspire a team, we encourage you to apply. Join us in setting new benchmarks for hospitality in Nakuru .
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3
Senior Guest Relations Manager
Posted 3 days ago
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Job Description
Our client, a luxury hospitality group renowned for its exceptional guest experiences, is seeking a highly accomplished and dynamic Senior Guest Relations Manager to spearhead their guest services division in a fully remote capacity. This pivotal role is designed for an individual passionate about delivering unparalleled service and fostering enduring guest loyalty. You will be responsible for overseeing all aspects of guest relations, ensuring that every guest interaction is seamless, personalized, and exceeds expectations. This includes managing guest inquiries, resolving complaints efficiently and empathetically, and proactively identifying opportunities to enhance the guest experience. You will develop and implement strategies to cultivate strong relationships with repeat guests, turning them into brand advocates. A key part of your role will involve training and mentoring junior guest relations staff, empowering them to deliver exceptional service standards. You will also collaborate with various hotel departments, such as F&B, Housekeeping, and Front Office, to ensure a unified approach to guest satisfaction. Performance analysis and reporting will be crucial, involving tracking guest feedback, identifying trends, and recommending service improvements. The ideal candidate will possess a deep understanding of the hospitality industry, coupled with outstanding interpersonal, communication, and problem-solving skills. While this position is entirely remote, exceptional organizational skills and the ability to maintain a high level of professionalism and responsiveness are essential. A Bachelor's degree in Hospitality Management, Tourism, or a related field is preferred, along with a minimum of 7 years of progressive experience in guest relations or a similar customer-facing role within the luxury hospitality sector. Fluency in English is mandatory, and proficiency in additional languages is a strong asset. If you are a visionary leader dedicated to elevating the guest experience and thrive in a remote, service-centric environment, we invite you to apply for this exciting opportunity, even though it's based in Naivasha, Nakuru, KE .
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4
Senior Guest Relations Manager
Posted 1 day ago
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Job Description
Our client is seeking a highly motivated and experienced Senior Guest Relations Manager to join their dynamic team. This is a fully remote position, offering the flexibility to work from anywhere within Kenya. The successful candidate will be responsible for enhancing the overall guest experience, ensuring all guest interactions are positive, and proactively addressing any concerns or issues. You will develop and implement strategies to improve guest satisfaction scores, loyalty, and retention. Key responsibilities include managing guest feedback channels, analyzing trends, and recommending improvements to services and facilities. You will also oversee the training and development of guest relations staff, ensuring they embody the company's service standards.
The role requires exceptional communication and interpersonal skills, a keen eye for detail, and a passion for delivering outstanding hospitality. You will collaborate with various departments, including operations, marketing, and sales, to ensure seamless service delivery. A deep understanding of the hospitality industry and customer service best practices is essential. You will be expected to stay abreast of industry trends and competitor activities to maintain a competitive edge. The ability to handle challenging situations with grace and professionalism is paramount. This role demands a proactive approach to problem-solving and a commitment to continuous improvement. You will be instrumental in shaping the guest experience and building lasting relationships. If you are a results-oriented professional with a proven track record in guest relations and a desire to contribute to a thriving remote team, we encourage you to apply. Embrace the opportunity to redefine hospitality services from the comfort of your home, contributing significantly to our client's success in the vibrant **Malindi, Kilifi, KE** region.
The role requires exceptional communication and interpersonal skills, a keen eye for detail, and a passion for delivering outstanding hospitality. You will collaborate with various departments, including operations, marketing, and sales, to ensure seamless service delivery. A deep understanding of the hospitality industry and customer service best practices is essential. You will be expected to stay abreast of industry trends and competitor activities to maintain a competitive edge. The ability to handle challenging situations with grace and professionalism is paramount. This role demands a proactive approach to problem-solving and a commitment to continuous improvement. You will be instrumental in shaping the guest experience and building lasting relationships. If you are a results-oriented professional with a proven track record in guest relations and a desire to contribute to a thriving remote team, we encourage you to apply. Embrace the opportunity to redefine hospitality services from the comfort of your home, contributing significantly to our client's success in the vibrant **Malindi, Kilifi, KE** region.
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Job Description
Our client, a premier hospitality establishment in the scenic town of Naivasha, Nakuru, KE , is seeking an experienced and charismatic Senior Guest Relations Manager. The ideal candidate will be passionate about delivering exceptional guest experiences and possess a deep understanding of the hospitality industry. This hybrid role requires a presence at the establishment for key events and strategic planning, while allowing for flexible remote work for administrative tasks and coordination.
Responsibilities:
Qualifications:
This role offers a competitive salary, benefits package, and the opportunity to work in a beautiful location while shaping the guest experience.
Responsibilities:
- Oversee and manage all aspects of guest services, ensuring the highest standards of hospitality.
- Develop and implement guest relations strategies to enhance guest satisfaction and loyalty.
- Handle guest inquiries, complaints, and requests promptly and professionally.
- Train and mentor front-desk staff and other guest-facing teams.
- Build and maintain strong relationships with guests, understanding their preferences and needs.
- Collaborate with various departments (F&B, Housekeeping, Events) to ensure seamless guest experiences.
- Monitor online reviews and social media feedback, responding appropriately.
- Organize and host VIP events and special guest gatherings.
- Analyze guest feedback data to identify areas for improvement.
- Ensure compliance with all hotel policies and procedures.
- Contribute to the strategic planning and marketing efforts of the establishment.
- Manage the guest relations budget effectively.
- Stay abreast of industry trends and best practices in guest management.
- Act as a brand ambassador, upholding the reputation of the establishment.
- Conduct regular performance reviews for the guest relations team.
Qualifications:
- Proven experience (5+ years) in a similar role within the hospitality industry, preferably in luxury hotels or resorts.
- Excellent interpersonal and communication skills, with fluency in English and Swahili.
- Strong leadership and team management abilities.
- Proficiency in hotel management software and MS Office Suite.
- Adept at problem-solving and conflict resolution.
- Passion for service excellence and a keen eye for detail.
- Ability to work flexible hours, including weekends and holidays, as required.
- A degree in Hospitality Management, Tourism, or a related field is preferred.
- Proven ability to build rapport with diverse clientele.
- Understanding of budget management and operational efficiency.
This role offers a competitive salary, benefits package, and the opportunity to work in a beautiful location while shaping the guest experience.
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