39 Remote Technical Support Specialist jobs in whatjobs
Remote Technical Support Specialist
Posted 23 days ago
Job Viewed
Job Description
Our client is seeking a proactive and customer-focused Remote Technical Support Specialist to join their dedicated IT team. In this role, you will be the primary point of contact for users experiencing technical difficulties with hardware, software, or network issues. You will provide timely and effective solutions through various communication channels, ensuring minimal disruption to operations. This position offers a hybrid work model, combining the flexibility of remote work with occasional in-office collaboration, based in **Garissa, Garissa, KE**. You will troubleshoot a wide range of technical problems, escalate complex issues, and contribute to knowledge base articles.
Key Responsibilities:
Key Responsibilities:
- Provide first-level technical support to users experiencing hardware, software, and network connectivity issues via phone, email, and chat.
- Diagnose and resolve technical problems efficiently and accurately.
- Install, configure, and maintain computer hardware and software.
- Guide users through step-by-step solutions for technical challenges.
- Escalate unresolved issues to senior technical staff or relevant departments.
- Document all support interactions, troubleshooting steps, and resolutions in the ticketing system.
- Contribute to the creation and maintenance of a comprehensive knowledge base.
- Assist with user account management and access control.
- Proactively identify potential IT issues and suggest preventative measures.
- Participate in regular team meetings, both virtual and in-person, for updates and training.
- Ensure a high level of customer satisfaction through professional and efficient support.
- Maintain security protocols and data integrity during all support activities.
- Assist in the onboarding of new employees with IT setup.
- Stay updated on the latest technologies and IT support best practices.
- Collaborate effectively with team members in a hybrid work environment.
- Diploma or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.
- Proven experience (at least 2 years) in a technical support or helpdesk role.
- Strong knowledge of computer hardware, operating systems (Windows, macOS), and common software applications (Microsoft Office Suite, G Suite).
- Familiarity with network troubleshooting (TCP/IP, DNS, DHCP) and troubleshooting common connectivity issues.
- Excellent problem-solving and analytical skills.
- Exceptional communication and customer service skills, with the ability to explain technical concepts clearly to non-technical users.
- Experience with ticketing systems (e.g., Zendesk, Jira Service Desk).
- Ability to work independently and manage time effectively, as well as collaborate within a team.
- Adaptability to learn new technologies and processes quickly.
- Must be comfortable with a hybrid work arrangement, including occasional on-site presence in **Garissa, Garissa, KE**.
- A positive attitude and a passion for helping others.
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Remote Technical Support Specialist
Posted 23 days ago
Job Viewed
Job Description
Our client is looking for a dedicated and proactive Remote Technical Support Specialist to provide exceptional customer service and technical assistance to their global user base. In this fully remote role, you will be the first point of contact for users experiencing issues with our client's software and hardware products. Your primary goal will be to diagnose, troubleshoot, and resolve technical problems efficiently and effectively, ensuring minimal disruption to user operations. You will manage support tickets, document issues and solutions, and escalate complex problems to higher-level support teams when necessary. This role requires a deep understanding of common operating systems, networking principles, and IT troubleshooting methodologies. Excellent communication skills, both written and verbal, are paramount, as you will be interacting with users from diverse technical backgrounds. Responsibilities include responding to customer inquiries via email, phone, and chat; guiding users through step-by-step solutions; identifying and reporting software bugs or hardware malfunctions; maintaining accurate customer support records; and contributing to the knowledge base by creating helpful articles and FAQs. The ideal candidate will possess a strong problem-solving aptitude, a patient and empathetic approach, and the ability to work independently and manage their time effectively in a remote setting. A relevant IT certification or degree is a plus. Join a forward-thinking company and help shape outstanding customer experiences from the comfort of your home office.
This advertiser has chosen not to accept applicants from your region.
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Remote Technical Support Specialist
Posted 23 days ago
Job Viewed
Job Description
Join our rapidly expanding team as a Remote Technical Support Specialist, providing exceptional customer service and technical assistance to our global user base. This fully remote position allows you to work from the comfort of your home office, offering flexibility and work-life balance. You will be the first point of contact for users experiencing technical difficulties, diagnosing and resolving issues efficiently and empathetically. Responsibilities include responding to support tickets via email, chat, and phone, guiding users through troubleshooting steps, escalating complex problems to senior technicians, and documenting solutions in our knowledge base. A deep understanding of common software applications, operating systems, and networking fundamentals is required. You must possess excellent communication and interpersonal skills, with the ability to explain technical concepts in a clear and concise manner to non-technical users. Proactive problem-solving and a customer-centric attitude are paramount. This role is ideal for individuals who are self-motivated, highly organized, and thrive in an independent work environment. Continuous learning and staying updated with product developments are key to success. We provide comprehensive training and ongoing support to ensure our team members excel. If you are passionate about technology and helping others, this remote opportunity in Nairobi, Nairobi, KE is perfect for you.
This advertiser has chosen not to accept applicants from your region.
2
Remote Technical Support Specialist
Posted 21 days ago
Job Viewed
Job Description
Our client is looking for a dedicated and skilled Remote Technical Support Specialist to provide exceptional assistance to their global customer base. This is a fully remote position, offering a flexible work environment where you can utilize your technical expertise to resolve user issues and enhance customer satisfaction. You will be the first point of contact for customers experiencing technical difficulties with our client's products and services. Your responsibilities will include diagnosing, troubleshooting, and resolving a wide range of hardware, software, and network issues through various communication channels, including phone, email, and chat. You will need to effectively guide users through step-by-step solutions, document all interactions and resolutions accurately in a ticketing system, and escalate complex problems to higher-level support teams when necessary. Maintaining a high level of customer service, empathy, and professionalism is paramount. You will also contribute to the knowledge base by creating and updating support articles and FAQs, empowering customers to find solutions independently. The ability to work independently, manage time effectively, and adapt to new technologies is crucial for success in this remote role. A strong understanding of common operating systems, networking protocols, and application troubleshooting is essential. You will play a vital role in ensuring our client's customers have a seamless and positive experience with their technology.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Provide remote technical support to customers via phone, email, and chat.
- Diagnose and resolve hardware, software, and network issues.
- Guide users through troubleshooting steps and provide clear solutions.
- Document all customer interactions and resolutions in a ticketing system.
- Escalate complex issues to senior support staff when necessary.
- Contribute to the creation and maintenance of support documentation and knowledge base articles.
- Maintain a high standard of customer service and satisfaction.
- Stay updated on product knowledge and technical advancements.
Qualifications:
- Proven experience (2+ years) in technical support or a similar customer-facing IT role.
- Strong understanding of operating systems (Windows, macOS, Linux), common applications, and networking fundamentals.
- Excellent problem-solving and troubleshooting abilities.
- Exceptional communication and interpersonal skills.
- Ability to explain technical concepts clearly to non-technical users.
- Experience with remote support tools and ticketing systems.
- Self-motivated and able to work effectively in a remote, independent setting.
This advertiser has chosen not to accept applicants from your region.
3
Remote Technical Support Specialist
Posted 20 days ago
Job Viewed
Job Description
Our client is looking for an enthusiastic and technically proficient Remote Technical Support Specialist to join their dedicated customer service team. In this fully remote role, you will be the first point of contact for clients experiencing technical difficulties with our client's software and hardware products. Your primary responsibility will be to provide exceptional support, troubleshoot issues, and guide users through step-by-step solutions. The ideal candidate possesses strong communication skills, patience, and a deep understanding of common technical problems across various operating systems and applications. You will be adept at diagnosing issues via phone, email, and chat, documenting interactions accurately in the ticketing system, and escalating complex problems to higher-level support teams when necessary. This role requires a proactive approach to identifying trends in support requests and providing feedback for product improvement. You must be comfortable working independently, managing your time efficiently, and maintaining a positive attitude in a fast-paced remote environment. A passion for technology and a genuine desire to help customers resolve their issues are crucial. Experience with CRM software and remote desktop tools is highly beneficial. This is an excellent opportunity to grow your career in technical support with a growing organization, providing essential assistance to users remotely, supporting customers in and around **Ongata Rongai, Kajiado, KE**. We value individuals who are resourceful, possess excellent problem-solving skills, and are committed to delivering outstanding customer experiences. If you thrive on solving technical puzzles and enjoy making a positive impact on users' daily experiences, we encourage you to apply.
This advertiser has chosen not to accept applicants from your region.
4
Remote Technical Support Specialist
Posted 21 days ago
Job Viewed
Job Description
Our client is looking for a dedicated and empathetic Remote Technical Support Specialist to provide exceptional assistance to their diverse user base. In this fully remote role, you will be the primary point of contact for customers experiencing technical difficulties with our products and services. Your mission will be to resolve issues efficiently, accurately, and with a focus on customer satisfaction. Responsibilities include diagnosing and troubleshooting hardware and software problems, guiding users through step-by-step solutions, and documenting all interactions and resolutions in our CRM system. You will handle inbound calls, emails, and chat inquiries, ensuring timely responses and maintaining high service levels.
This position requires a deep understanding of common IT issues, operating systems (Windows, macOS, Linux), and networking concepts. You will need to be adept at explaining technical jargon in simple, understandable terms. Strong problem-solving skills and the ability to think critically under pressure are essential. A proactive approach to identifying recurring issues and contributing to knowledge base articles and FAQs is highly valued. You will work collaboratively with other support team members and escalate complex problems to higher tiers of support when necessary. The ideal candidate will have a genuine passion for helping people and a commitment to delivering outstanding customer service. Excellent communication and interpersonal skills are paramount. Experience with remote support tools and ticketing systems is a significant advantage. This is a fantastic opportunity to build a career in customer support within a growing organization, offering the benefits of a remote work environment and continuous learning. If you thrive in a fast-paced, technology-driven setting and excel at resolving technical challenges with patience and clarity, we want to hear from you. Join us in ensuring our customers have a seamless and positive experience with our innovative solutions. The location of **Kericho, Kericho, KE** is relevant to the company's operational base, but your role will be performed entirely remotely.
This position requires a deep understanding of common IT issues, operating systems (Windows, macOS, Linux), and networking concepts. You will need to be adept at explaining technical jargon in simple, understandable terms. Strong problem-solving skills and the ability to think critically under pressure are essential. A proactive approach to identifying recurring issues and contributing to knowledge base articles and FAQs is highly valued. You will work collaboratively with other support team members and escalate complex problems to higher tiers of support when necessary. The ideal candidate will have a genuine passion for helping people and a commitment to delivering outstanding customer service. Excellent communication and interpersonal skills are paramount. Experience with remote support tools and ticketing systems is a significant advantage. This is a fantastic opportunity to build a career in customer support within a growing organization, offering the benefits of a remote work environment and continuous learning. If you thrive in a fast-paced, technology-driven setting and excel at resolving technical challenges with patience and clarity, we want to hear from you. Join us in ensuring our customers have a seamless and positive experience with our innovative solutions. The location of **Kericho, Kericho, KE** is relevant to the company's operational base, but your role will be performed entirely remotely.
This advertiser has chosen not to accept applicants from your region.
5
Remote Technical Support Specialist
Posted 23 days ago
Job Viewed
Job Description
Our client is seeking a proficient and customer-focused Remote Technical Support Specialist to provide exceptional assistance to their users. This is a fully remote position, allowing you to offer critical technical support from the comfort of your home. You will be the first point of contact for customers experiencing technical issues with our client's products or services. Responsibilities include diagnosing and resolving hardware, software, and network problems, guiding users through step-by-step solutions, and escalating complex issues to higher-level support when necessary. The ideal candidate will possess strong technical aptitude, excellent problem-solving skills, and outstanding communication abilities, with a patient and empathetic approach to customer service. You will be instrumental in ensuring customer satisfaction and maintaining a positive user experience. This is a fantastic opportunity for a skilled support professional to grow their career in a flexible, remote environment.
Key Responsibilities:
Key Responsibilities:
- Respond to customer inquiries and technical issues via phone, email, and chat in a timely and professional manner.
- Diagnose and troubleshoot hardware, software, and network problems effectively.
- Provide clear, concise, and step-by-step instructions to users for resolving technical issues.
- Escalate complex or unresolved issues to appropriate technical teams or senior support staff.
- Document all support interactions, resolutions, and customer feedback in the ticketing system.
- Maintain a knowledge base of common issues and their solutions, contributing to its ongoing development.
- Identify trends in customer issues and provide feedback to product and development teams for improvements.
- Ensure a high level of customer satisfaction by delivering prompt and effective support.
- Stay up-to-date with product knowledge and technical advancements.
- Adhere to service level agreements (SLAs) and company support policies.
- High school diploma or equivalent; Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field is a plus.
- Minimum of 2 years of experience in technical support or a similar customer-facing IT role, preferably in a remote capacity.
- Strong knowledge of operating systems (Windows, macOS, Linux), common software applications, and basic networking concepts.
- Excellent troubleshooting and problem-solving skills.
- Exceptional communication, listening, and interpersonal skills, with the ability to explain technical concepts clearly to non-technical users.
- Proficiency in using helpdesk software and remote support tools.
- Ability to work independently, manage time effectively, and handle multiple customer issues simultaneously.
- Patience, empathy, and a strong customer-centric attitude.
- Adaptability to learn new technologies and products quickly.
- A proactive approach to identifying and resolving potential user issues.
This advertiser has chosen not to accept applicants from your region.
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6
Remote Technical Support Specialist
Posted 23 days ago
Job Viewed
Job Description
Our client, a leading technology solutions provider, is seeking a dedicated and customer-focused Remote Technical Support Specialist to join their expanding helpdesk team. This is a fully remote position, allowing you to provide essential technical assistance to clients from your home office. You will be responsible for troubleshooting and resolving a wide range of technical issues for our customers, ensuring a high level of satisfaction. Your primary duties will include responding to support tickets, providing clear and concise guidance via phone, email, and chat, and escalating complex problems to senior support engineers when necessary. You will document all support interactions, maintain accurate customer records, and contribute to the development of our knowledge base. A strong understanding of computer hardware, software, networking concepts, and operating systems (Windows, macOS) is essential. Experience with remote support tools and ticketing systems (e.g., Zendesk, Jira Service Desk) is highly desirable. Excellent communication, listening, and problem-solving skills are crucial for effectively diagnosing and resolving technical challenges. The ability to remain calm and patient under pressure, adapt to new technologies, and work independently in a remote setting is vital. A passion for customer service and a proactive approach to helping users are key attributes. While a degree in IT or a related field is a plus, demonstrable technical expertise and customer support experience are prioritized. This is a fantastic opportunity for an IT enthusiast to build a career in technical support within a supportive and dynamic remote team, contributing directly to client success and the company's reputation for excellent service. Continuous learning and a commitment to delivering exceptional support are highly valued.
This advertiser has chosen not to accept applicants from your region.
7
Remote Technical Support Specialist
Posted 23 days ago
Job Viewed
Job Description
Our client is seeking a dedicated and customer-focused Remote Technical Support Specialist to provide exceptional assistance to users. In this fully remote role, you will be the first point of contact for troubleshooting technical issues, resolving customer queries, and ensuring a positive user experience. Your responsibilities will include diagnosing hardware and software problems, guiding users through step-by-step solutions, and escalating complex issues to appropriate teams when necessary. You will maintain detailed records of customer interactions and resolutions in our ticketing system. The ideal candidate possesses strong technical aptitude, excellent communication and interpersonal skills, and a patient, empathetic approach to customer service. Proficiency in troubleshooting common operating systems, software applications, and network connectivity issues is essential. Experience with remote support tools and knowledge bases is a significant advantage. You will be expected to manage your workload efficiently, prioritize tickets, and meet established service level agreements (SLAs). This role requires a self-starter who can work independently and collaboratively within a virtual team environment. A passion for technology and a genuine desire to help others are crucial for success. This is a fantastic opportunity to join a growing company and contribute to its reputation for outstanding customer support, all while enjoying the flexibility of a remote work arrangement. Although this position supports users globally, the primary operational focus relates to the **Mombasa, Mombasa, KE** area. We are looking for individuals who are reliable, possess excellent active listening skills, and are committed to delivering high-quality technical support. You will be a key ambassador for our client's brand, ensuring that every customer interaction is professional and satisfactory. The ability to explain technical concepts in clear, understandable terms is vital.
This advertiser has chosen not to accept applicants from your region.
8
Remote Technical Support Specialist
Posted 23 days ago
Job Viewed
Job Description
Our client is looking for a dedicated and empathetic Remote Technical Support Specialist to provide exceptional assistance to our user base. In this fully remote role, you will be the first point of contact for customers experiencing technical issues with our software products and services. Your primary goal will be to resolve issues efficiently and effectively, ensuring customer satisfaction and minimizing downtime. This position requires strong problem-solving abilities, excellent communication skills, and a patient, customer-centric approach. You will be expected to troubleshoot a wide range of technical problems, document solutions, and escalate complex issues to higher-level support teams when necessary.
Responsibilities:
Responsibilities:
- Provide first-level technical support to customers via phone, email, and chat.
- Troubleshoot and resolve technical issues related to software, hardware, and network connectivity.
- Guide users through step-by-step solutions to complex technical problems.
- Accurately document all customer interactions, issues, and resolutions in the ticketing system.
- Identify and escalate urgent or complex issues to the appropriate support teams.
- Maintain a high level of customer satisfaction through prompt and effective problem resolution.
- Contribute to the knowledge base by creating and updating support articles and FAQs.
- Assist in identifying recurring issues and provide feedback to product development teams.
- Stay up-to-date with product updates, new features, and common troubleshooting techniques.
- Manage multiple support requests simultaneously while adhering to service level agreements (SLAs).
- Proactively identify opportunities to improve the customer support experience.
- Follow all company policies and procedures regarding customer data and privacy.
- Participate in team meetings and training sessions to enhance skills and knowledge.
- Diagnose and repair common software and hardware problems remotely.
- Build rapport and establish trust with customers during support interactions.
- High school diploma or equivalent; Associate's or Bachelor's degree in Computer Science or a related field is a plus.
- Minimum of 2 years of experience in a technical support or helpdesk role.
- Proficiency in troubleshooting common operating systems (Windows, macOS) and software applications.
- Experience with remote support tools and ticketing systems (e.g., Zendesk, Jira Service Desk).
- Excellent verbal and written communication skills, with the ability to explain technical concepts clearly to non-technical users.
- Strong problem-solving and analytical skills.
- Patience, empathy, and a customer-first attitude.
- Ability to work independently and manage time effectively in a remote environment.
- Knowledge of networking concepts (TCP/IP, DNS, DHCP) is beneficial.
- Experience supporting SaaS products is a plus.
- This is a fully remote position, requiring a reliable internet connection and a dedicated workspace.
This advertiser has chosen not to accept applicants from your region.
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