2 Remote Technical Support Engineer Hvac Systems jobs in whatjobs
Remote Technical Support Engineer - HVAC Systems
Posted 21 days ago
Job Viewed
Job Description
Our client is seeking a highly skilled Remote Technical Support Engineer specializing in HVAC systems to join their growing team. This is a critical, fully remote role where you will provide expert technical assistance to field technicians, engineers, and customers regarding the installation, operation, troubleshooting, and maintenance of our advanced HVAC solutions. You will be the go-to expert for complex technical queries, ensuring our systems perform optimally and our clients receive exceptional support.
Responsibilities:
Responsibilities:
- Provide remote, first-line and second-line technical support for a wide range of HVAC products and systems.
- Troubleshoot complex technical issues via phone, email, video conferencing, and remote diagnostic tools.
- Interpret technical documentation, schematics, and performance data to diagnose and resolve system faults.
- Guide field technicians through installation, repair, and maintenance procedures.
- Escalate unresolved issues to senior engineers or product development teams, providing detailed information and analysis.
- Develop and maintain technical support documentation, including FAQs, troubleshooting guides, and best practice articles.
- Contribute to product improvement by identifying recurring issues and providing feedback to the engineering department.
- Analyze system performance data to identify potential problems and recommend proactive solutions.
- Train internal staff and external partners on HVAC system operation and troubleshooting.
- Ensure timely and accurate logging of all support interactions and resolutions in the CRM system.
- Stay up-to-date with the latest advancements in HVAC technology and industry standards.
- Proven experience in HVAC system design, installation, or technical support.
- In-depth knowledge of refrigeration cycles, psychrometrics, air balancing, and electrical controls for HVAC systems.
- Proficiency in reading and interpreting technical drawings, schematics, and blueprints.
- Experience with diagnostic tools and software for HVAC systems.
- Strong analytical and problem-solving skills with a methodical approach.
- Excellent verbal and written communication skills, with the ability to explain technical concepts to diverse audiences.
- Demonstrated ability to work effectively in a remote environment, managing time and prioritizing tasks independently.
- A relevant technical certification or degree in Mechanical Engineering, HVAC Technology, or a related field is preferred.
- Experience with building automation systems (BAS) is a significant advantage.
- Customer-focused mindset with a passion for providing excellent technical support.
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Remote Technical Support Engineer - HVAC Systems
Posted 2 days ago
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Job Description
Our client seeks a proactive and experienced Remote Technical Support Engineer specializing in HVAC (Heating, Ventilation, and Air Conditioning) systems. This is a fully remote position designed for an individual passionate about troubleshooting and supporting complex mechanical and electrical systems from a distance. You will be the first point of contact for technical inquiries, diagnosing issues, and providing expert guidance to field technicians and clients. Your responsibilities will include analyzing system performance data, reviewing schematics, and guiding repair processes through remote diagnostics. This involves leveraging diagnostic tools, video conferencing, and detailed technical documentation to resolve issues efficiently. You will contribute to the development of knowledge base articles, troubleshooting guides, and training materials for both internal teams and external users. Strong mechanical aptitude, electrical understanding, and a comprehensive knowledge of HVAC principles are critical. Excellent communication skills are essential for explaining technical concepts clearly and concisely to a diverse audience. The ability to work independently, manage your time effectively, and maintain a high level of accuracy in a remote setting is paramount. Experience with remote monitoring and control systems for HVAC equipment is highly advantageous. You will play a key role in ensuring the optimal performance and longevity of our client's HVAC installations. The operational focus for this role is within the Nyeri, Nyeri, KE region, though the work itself is performed remotely. We are looking for self-starters with a proven track record in technical support and a commitment to customer satisfaction in a remote work environment.
This advertiser has chosen not to accept applicants from your region.
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