2 Remote Senior Field Service Engineer Robotics jobs in whatjobs
Remote Senior Field Service Engineer - Robotics
Posted 18 days ago
Job Viewed
Job Description
Our client is seeking a highly skilled and motivated Senior Field Service Engineer specializing in Robotics to join our global support team. This is a fully remote position, requiring extensive travel to client sites across various regions when necessary, but with a significant focus on remote diagnostics, troubleshooting, and support. You will be responsible for providing expert technical assistance for the installation, maintenance, repair, and upgrading of advanced robotic systems and automation equipment. Your role involves remotely diagnosing complex mechanical, electrical, and software issues, guiding on-site technicians through troubleshooting procedures, and developing effective solutions to minimize downtime. You will also contribute to creating and updating technical documentation, training materials, and best practice guides for remote support. The ideal candidate possesses a strong background in industrial robotics, automation, mechatronics, or a related field, with at least 5-7 years of experience in field service or technical support roles. Expertise in PLC programming, HMI configuration, and proficiency with diagnostic tools are essential. Excellent problem-solving skills, a keen analytical mind, and the ability to communicate complex technical information clearly and concisely, both verbally and in writing, are critical for success in this remote-first role. You must be adept at working independently, managing your schedule, and collaborating effectively with remote engineering teams and clients worldwide. This is an exciting opportunity to work with cutting-edge technology and contribute to the operational efficiency of our clients across diverse industries. A willingness to travel occasionally for critical on-site interventions is required. We are looking for a proactive, detail-oriented professional who is passionate about robotics and committed to delivering exceptional service remotely.
Key Responsibilities:
Key Responsibilities:
- Provide remote diagnostics and troubleshooting for robotic systems.
- Guide on-site personnel through complex repair and maintenance procedures.
- Develop and implement solutions to minimize system downtime.
- Contribute to the creation of technical documentation and training materials.
- Perform remote software updates and configuration management.
- Analyze system performance data and recommend improvements.
- Collaborate with internal engineering teams to resolve escalated issues.
- Ensure customer satisfaction through prompt and effective technical support.
- Identify and report recurring technical problems to engineering.
- Occasional travel for critical on-site interventions and installations.
- Degree in Electrical Engineering, Mechanical Engineering, Mechatronics, or a related field.
- 5-7 years of experience in field service engineering for robotics or automation.
- Strong knowledge of industrial robots, PLCs, and HMIs.
- Proficiency with diagnostic software and tools.
- Excellent troubleshooting and problem-solving skills.
- Strong verbal and written communication skills for remote interaction.
- Ability to work independently and manage time effectively.
- Willingness and ability to travel as required.
- Understanding of networking protocols for industrial systems.
- Experience in customer support and relationship management.
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Remote Senior Field Service Engineer (Robotics)
Posted today
Job Viewed
Job Description
Our client, a leader in advanced automation and robotics solutions, is seeking a highly skilled Senior Field Service Engineer with expertise in robotics to join their remote technical support team. This position is ideal for a proactive and technically adept individual who can provide exceptional remote assistance, troubleshooting, and maintenance guidance for complex robotic systems. While the role is primarily remote, occasional on-site travel may be required for critical installations or complex issue resolution. You will be responsible for diagnosing and resolving hardware and software issues related to robotic equipment, providing technical support to clients via phone, email, and video conferencing, and developing comprehensive technical documentation and training materials. Your expertise will also be leveraged in guiding clients through installation, configuration, and preventive maintenance procedures. The ideal candidate will possess a Bachelor's degree in Electrical Engineering, Mechanical Engineering, Mechatronics, or a related technical field, coupled with substantial experience in robotics, industrial automation, or electro-mechanical systems. Proven ability to troubleshoot complex technical problems remotely is crucial. Proficiency with diagnostic tools, simulation software, and a strong understanding of control systems, sensors, and actuators used in robotics are essential. Excellent communication and customer service skills are paramount for effectively supporting a diverse client base. This remote role demands strong analytical and problem-solving abilities, a proactive approach to customer issues, and the capacity to work independently and manage time effectively. Join our client's innovative team and contribute to the advancement of automation technology, providing critical support to businesses worldwide. We are looking for a dedicated professional committed to delivering top-tier technical service.Job Location: Kitale, Trans-Nzoia, KE
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