2 Remote Lead Field Service Engineer Industrial Machinery jobs in whatjobs
Remote Lead Field Service Engineer - Industrial Machinery
Posted 23 days ago
Job Viewed
Job Description
Our client is seeking a highly skilled and motivated Lead Field Service Engineer to join their globally distributed team. This is a unique, fully remote opportunity for an expert in industrial machinery maintenance and installation. You will be responsible for providing advanced technical support, troubleshooting complex issues, and guiding junior technicians across various client sites, all managed from a remote setting. The ideal candidate has extensive experience with a wide range of industrial equipment, a strong aptitude for diagnostics, and exceptional communication skills to effectively guide on-site personnel. Your role will be crucial in ensuring maximum uptime and operational efficiency for our clients' critical machinery.
Key Responsibilities:
Required Qualifications:
Key Responsibilities:
- Provide expert remote technical support and troubleshooting for complex mechanical, electrical, and control system issues on industrial machinery.
- Develop and deliver remote training programs for client personnel and junior field service engineers.
- Create detailed diagnostic guides, troubleshooting manuals, and best practice documentation.
- Analyze service reports and field data to identify recurring issues and propose proactive solutions.
- Oversee the remote installation and commissioning process for new equipment, ensuring adherence to specifications.
- Collaborate with engineering and product development teams to provide feedback on product performance and identify areas for improvement.
- Manage critical client escalations, ensuring swift and effective resolution of service disruptions.
- Plan and coordinate remote support activities, ensuring efficient allocation of resources.
- Maintain a high level of customer satisfaction through timely and accurate technical assistance.
- Stay current with the latest technological advancements and industry best practices in industrial machinery and service support.
Required Qualifications:
- Bachelor's degree in Mechanical Engineering, Electrical Engineering, or a related technical field.
- Minimum of 7 years of hands-on experience in field service engineering, with a focus on industrial machinery (e.g., manufacturing equipment, heavy machinery, automation systems).
- Proven expertise in diagnosing and resolving complex mechanical, electrical, and electronic faults.
- Strong understanding of control systems, PLC programming, and industrial networking.
- Excellent remote communication, presentation, and interpersonal skills.
- Ability to clearly explain technical procedures and guide others remotely.
- Experience in developing technical documentation and training materials.
- Demonstrated ability to work independently and manage multiple priorities in a remote work environment.
- Willingness to travel occasionally for critical on-site interventions or training sessions (less than 10% of the time).
- Proficiency in using remote diagnostic tools and collaborative platforms.
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Remote Lead Field Service Engineer - Industrial Machinery
Posted 1 day ago
Job Viewed
Job Description
Our client is seeking a highly experienced and technically proficient Remote Lead Field Service Engineer to manage and support their industrial machinery installations and maintenance operations. While the role is remote, it requires extensive travel to client sites as needed for complex diagnostics, repairs, and installations. You will be responsible for providing remote technical guidance to junior field engineers, troubleshooting complex equipment failures, ensuring all installations and maintenance adhere to stringent quality and safety standards, and liaising with the engineering and product development teams to provide feedback on equipment performance. The ideal candidate possesses a deep understanding of mechanical, electrical, and hydraulic systems found in industrial machinery. Strong problem-solving skills, excellent communication abilities, and the capacity to lead and mentor a team virtually and on-site are essential. Responsibilities include remotely diagnosing intricate technical issues, developing detailed repair plans, guiding on-site technicians through complex procedures, managing spare parts inventory and logistics, conducting regular site visits for critical maintenance and inspections, ensuring customer satisfaction through timely and effective service, and contributing to the continuous improvement of service protocols. A minimum of 6 years of experience in field service engineering, with a specialization in industrial machinery, is required. A degree in Mechanical Engineering, Electrical Engineering, or a related field is highly desirable. Proficiency with diagnostic tools, CAD software, and remote support technologies is a must. This role demands flexibility for travel and the ability to work independently and as part of a distributed team, supporting clients in **Malindi, Kilifi, KE**. We are looking for a proactive leader committed to ensuring the optimal performance and longevity of our client's machinery.
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