2 Remote Healthcare Support Specialist jobs in whatjobs
Remote Healthcare Support Specialist
Posted 20 days ago
Job Viewed
Job Description
Our client is looking for a compassionate and dedicated Remote Healthcare Support Specialist to provide essential assistance and guidance to individuals within the community. This is a fully remote position, allowing you to make a profound impact from anywhere. You will be the first point of contact for clients seeking information, support, and resources related to various social and healthcare needs. Responsibilities include conducting needs assessments via phone and video conferencing, connecting individuals with appropriate community services, providing emotional support and empathetic listening, and assisting with the navigation of healthcare systems and social programs. The role requires a strong understanding of local social services, healthcare policies, and available community resources. You will maintain accurate and confidential client records, ensuring adherence to data privacy regulations. Collaboration with healthcare providers, social workers, and community organizations will be crucial to coordinate care and ensure comprehensive support for clients. The ideal candidate possesses excellent communication and interpersonal skills, a patient demeanor, and the ability to handle sensitive situations with professionalism and discretion. Proficiency in using virtual communication tools and case management software is essential. This position is perfect for individuals passionate about making a tangible difference in the lives of others, offering flexibility and the chance to contribute to a more supportive community. You will be expected to manage a caseload effectively, prioritize tasks, and work independently while remaining a key part of a dedicated remote team. A commitment to ongoing professional development and staying updated on best practices in community support is highly valued. This role offers the opportunity to grow within a supportive organization focused on enhancing the well-being of vulnerable populations.
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Remote Healthcare Support Specialist
Posted 9 days ago
Job Viewed
Job Description
Our client is seeking a dedicated and compassionate Remote Healthcare Support Specialist to provide essential administrative and patient support services from the comfort of their home office. This role is pivotal in ensuring the smooth operation of healthcare services, facilitating communication between patients and medical professionals, and managing critical patient information with the utmost discretion. The ideal candidate will possess excellent organizational skills, a strong sense of empathy, and a commitment to maintaining the highest standards of patient care and data security.
Responsibilities:
Responsibilities:
- Provide remote assistance to patients, addressing inquiries regarding appointments, billing, and general healthcare information.
- Schedule and manage patient appointments and follow-ups using sophisticated scheduling software.
- Maintain accurate and confidential patient records in electronic health record (EHR) systems.
- Facilitate communication between patients and healthcare providers through secure messaging platforms and teleconferencing tools.
- Assist in the processing of medical documentation, referrals, and prescription requests.
- Ensure compliance with all healthcare regulations, including data privacy laws (e.g., HIPAA where applicable globally).
- Monitor and respond to patient feedback and concerns, escalating complex issues to appropriate personnel.
- Support remote medical staff with administrative tasks, including preparing reports and managing correspondence.
- Conduct virtual patient onboarding and educational sessions on utilizing healthcare platforms.
- Troubleshoot technical issues related to remote patient access to services.
- Adhere to all company policies and procedures, particularly those concerning patient confidentiality and data integrity.
- Proven experience in a healthcare support, medical administration, or patient services role.
- Familiarity with Electronic Health Record (EHR) systems and medical terminology.
- Excellent communication and interpersonal skills, with the ability to interact empathetically with patients.
- Strong organizational and time management abilities, with meticulous attention to detail.
- Proficiency in using office productivity software (e.g., Microsoft Office Suite, Google Workspace) and virtual collaboration tools.
- Ability to work independently and proactively in a remote environment, managing tasks effectively.
- High school diploma or equivalent; a certificate or degree in healthcare administration or a related field is a plus.
- A stable internet connection and a dedicated, quiet workspace are mandatory.
- Discretion and a strong commitment to maintaining patient confidentiality are paramount.
- Demonstrated problem-solving skills and the ability to handle sensitive situations with professionalism.
This advertiser has chosen not to accept applicants from your region.
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