2 Lead Remote Customer Success Manager jobs in whatjobs
Lead Remote Customer Success Manager
Posted 5 days ago
Job Viewed
Job Description
Our client is actively seeking a motivated and experienced Lead Customer Success Manager to manage their remote customer support operations. In this vital role, you will be instrumental in ensuring customer satisfaction, retention, and overall positive client experiences. You will lead a team of remote customer support representatives, providing guidance, training, and performance management to foster a high-achieving environment. Responsibilities include developing and implementing customer success strategies, monitoring customer feedback, identifying areas for improvement, and resolving complex customer issues. The ideal candidate will possess exceptional interpersonal and communication skills, with a proven ability to build strong relationships with clients. A deep understanding of customer service best practices and a passion for delivering outstanding support are essential. You will leverage CRM systems and other tools to track customer interactions and ensure timely resolution of inquiries. This fully remote position requires strong organizational skills, self-motivation, and the ability to manage a distributed team effectively. You will also be responsible for analyzing customer data to identify trends and proactively address potential challenges. We are looking for a proactive leader who can champion the voice of the customer within the organization and drive initiatives that enhance customer loyalty and value. Your strategic insights will help shape the future of customer engagement for our client, impacting customers across various regions, including the service area for **Embu, Embu, KE**. This role offers a significant opportunity to lead and innovate within a remote-first customer success framework.
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Lead Remote Customer Success Manager
Posted today
Job Viewed
Job Description
Our client is seeking an experienced and empathetic Lead Remote Customer Success Manager to build and nurture lasting relationships with their valued clients. This is a fully remote position, allowing you to foster client loyalty and drive product adoption from anywhere. You will be responsible for understanding client needs, ensuring they maximize the value of our solutions, and acting as their trusted advisor. The ideal candidate will have a proven track record in customer success, excellent communication skills, and a passion for delivering exceptional service. You will lead a team of customer success managers, setting goals, providing mentorship, and driving team performance. Your ability to proactively identify client challenges and opportunities, coupled with strong problem-solving skills, will be key to retaining clients and driving growth.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Lead and mentor a team of Customer Success Managers, setting performance goals and providing ongoing coaching.
- Develop and implement strategies to onboard new clients effectively and ensure successful adoption of our products/services.
- Proactively engage with clients to understand their business objectives and identify opportunities for them to gain more value.
- Serve as the primary point of contact for key client accounts, building strong, long-term relationships.
- Monitor client health scores and proactively address any potential churn risks.
- Conduct regular business reviews with clients to discuss progress, value realization, and future opportunities.
- Collaborate with Sales, Product, and Support teams to ensure a seamless client experience.
- Gather client feedback and insights to inform product development and service improvements.
- Manage escalations and resolve client issues efficiently and effectively.
- Contribute to the development and refinement of customer success playbooks and best practices.
- Track and report on key customer success metrics, such as retention, churn, and upsell opportunities.
Qualifications:
- Bachelor's degree in Business, Marketing, or a related field.
- Minimum of 6 years of experience in Customer Success, Account Management, or a related client-facing role.
- Proven experience in leading and managing a team is essential.
- Strong understanding of customer success principles and best practices.
- Excellent communication, interpersonal, and presentation skills.
- Proficiency in CRM software (e.g., Salesforce, HubSpot) and customer success platforms.
- Demonstrated ability to build rapport and trust with clients at all levels.
- Strong problem-solving skills and the ability to think strategically.
- Experience in a fully remote work environment is a requirement.
- Ability to manage multiple priorities and work effectively in a fast-paced, dynamic setting.
This advertiser has chosen not to accept applicants from your region.
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