2 Head Of Guest Relations Experience jobs in whatjobs
Head of Guest Relations & Experience
Posted 25 days ago
Job Viewed
Job Description
Our client is seeking a visionary and charismatic Head of Guest Relations & Experience to elevate the standard of service within their hospitality offerings. This is a pivotal, fully remote role focused on designing and implementing strategies that ensure exceptional guest satisfaction and loyalty. You will be responsible for setting the tone for guest interactions, developing service protocols, and leading initiatives that enhance the overall guest journey.
Key responsibilities include analyzing guest feedback to identify trends and areas for improvement, developing training programs for front-line staff on service excellence, and managing online reputation and review platforms. You will work closely with various departments, including operations, marketing, and sales, to ensure a cohesive and outstanding guest experience. The ideal candidate will have a deep understanding of the hospitality industry, a passion for service innovation, and proven experience in creating memorable guest interactions. This role requires exceptional interpersonal skills, a proactive approach to problem-solving, and the ability to inspire and motivate teams, even in a remote setting. You will be instrumental in shaping the brand's reputation for superior hospitality and ensuring repeat business through unparalleled service. Strategic planning for guest loyalty programs and personalized experiences will be a key focus. Your ability to anticipate guest needs and proactively address them will be paramount.
Qualifications: A Bachelor's degree in Hospitality Management, Business Administration, or a related field is required. A minimum of 5 years of experience in guest relations, customer experience management, or a similar role within the hospitality sector is essential. Proven experience in developing and implementing successful guest service strategies is mandatory. Excellent communication, leadership, and problem-solving skills are critical. Familiarity with guest feedback platforms and CRM systems is a plus. This is a fully remote position supporting our client's operations related to **Ongata Rongai, Kajiado, KE** and other locations.
Key responsibilities include analyzing guest feedback to identify trends and areas for improvement, developing training programs for front-line staff on service excellence, and managing online reputation and review platforms. You will work closely with various departments, including operations, marketing, and sales, to ensure a cohesive and outstanding guest experience. The ideal candidate will have a deep understanding of the hospitality industry, a passion for service innovation, and proven experience in creating memorable guest interactions. This role requires exceptional interpersonal skills, a proactive approach to problem-solving, and the ability to inspire and motivate teams, even in a remote setting. You will be instrumental in shaping the brand's reputation for superior hospitality and ensuring repeat business through unparalleled service. Strategic planning for guest loyalty programs and personalized experiences will be a key focus. Your ability to anticipate guest needs and proactively address them will be paramount.
Qualifications: A Bachelor's degree in Hospitality Management, Business Administration, or a related field is required. A minimum of 5 years of experience in guest relations, customer experience management, or a similar role within the hospitality sector is essential. Proven experience in developing and implementing successful guest service strategies is mandatory. Excellent communication, leadership, and problem-solving skills are critical. Familiarity with guest feedback platforms and CRM systems is a plus. This is a fully remote position supporting our client's operations related to **Ongata Rongai, Kajiado, KE** and other locations.
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Head of Guest Relations & Experience
Posted 17 days ago
Job Viewed
Job Description
Our client, a leading name in the hospitality sector, is seeking an innovative and dedicated Head of Guest Relations & Experience to lead their customer engagement strategies. This is a fully remote position, allowing you to shape exceptional guest journeys from anywhere. You will be responsible for developing and implementing cutting-edge guest experience programs designed to enhance satisfaction, loyalty, and overall brand reputation. This role demands a creative thinker with a passion for service excellence and a proven ability to manage remote teams effectively. You will oversee all guest touchpoints, from initial inquiry to post-stay feedback, ensuring a seamless and memorable experience.
Responsibilities include:
Responsibilities include:
- Designing and executing comprehensive guest relations strategies and protocols.
- Developing and managing customer loyalty programs and initiatives.
- Overseeing online reputation management, including review monitoring and response across various platforms.
- Analyzing guest feedback and data to identify areas for improvement and implement actionable insights.
- Training and mentoring remote guest service teams to maintain high service standards.
- Creating engaging content and communication materials for guest engagement.
- Managing guest complaint resolution processes with empathy and efficiency.
- Collaborating with marketing and operations teams to align guest experience initiatives with business goals.
- Staying abreast of industry trends and best practices in hospitality and customer experience management.
- Utilizing technology and digital tools to enhance guest interactions and service delivery.
This advertiser has chosen not to accept applicants from your region.
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