3 Customer Service Representative Remote jobs in whatjobs
Customer Service Representative (Remote)
Posted 5 days ago
Job Viewed
Job Description
Our client is seeking a dedicated and empathetic Customer Service Representative to join their team. This role offers a hybrid work model, allowing for a blend of remote and in-office responsibilities. You will be the primary point of contact for customers, addressing inquiries, resolving issues, and providing information about products and services. A commitment to delivering exceptional customer experiences is essential. You will handle customer communications via phone, email, and chat, ensuring timely and accurate responses.
The ideal candidate possesses excellent communication and problem-solving skills, with a patient and understanding demeanor. You should be comfortable navigating various software systems and learning new technologies quickly. Previous experience in a customer-facing role is highly desirable. This position requires strong organizational skills to manage a high volume of customer interactions and maintain detailed records of communications and resolutions. A positive attitude and a willingness to go the extra mile for customers will set you apart.
Key Responsibilities:
The ideal candidate possesses excellent communication and problem-solving skills, with a patient and understanding demeanor. You should be comfortable navigating various software systems and learning new technologies quickly. Previous experience in a customer-facing role is highly desirable. This position requires strong organizational skills to manage a high volume of customer interactions and maintain detailed records of communications and resolutions. A positive attitude and a willingness to go the extra mile for customers will set you apart.
Key Responsibilities:
- Respond to customer inquiries and requests via multiple channels (phone, email, chat).
- Provide accurate information about products, services, and policies.
- Resolve customer complaints and issues in a professional and timely manner.
- Process orders, forms, applications, and requests.
- Identify and escalate priority issues to the appropriate department.
- Maintain detailed records of customer interactions and transactions.
- Gather customer feedback and report any trends or recurring issues.
- Proactively identify opportunities to improve the customer experience.
- Collaborate with team members to share best practices and improve service quality.
- High school diploma or equivalent; college degree preferred.
- Proven customer support experience or experience as a client service representative.
- Excellent communication and active listening skills.
- Strong problem-solving abilities and the capacity to remain calm under pressure.
- Proficiency in MS Office and CRM software.
- Ability to multitask, prioritize, and manage time effectively.
- A proactive approach to identifying and addressing customer needs.
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
0
Customer Service Representative - Remote
Posted 6 days ago
Job Viewed
Job Description
Our client is seeking enthusiastic and customer-focused Customer Service Representatives to join their team, providing essential support from their **Nyeri, Nyeri, KE** office. This role is critical in ensuring customer satisfaction by addressing inquiries, resolving issues, and providing information about products and services. The ideal candidate will possess excellent communication skills, a patient demeanor, and a genuine desire to help customers.
Responsibilities:
Responsibilities:
- Respond to customer inquiries via phone, email, and potentially chat in a timely and professional manner.
- Provide accurate information about products, services, and company policies.
- Resolve customer complaints and issues effectively, escalating complex cases as needed.
- Process orders, forms, applications, and requests.
- Maintain customer records by updating account information.
- Identify customer needs and help customers use specific features.
- Follow communication procedures, guidelines, and policies.
- Build sustainable relationships and trust with customers through open and interactive communication.
- Gather customer feedback and share it with the team for service improvement.
- Meet personal/team sales, productivity, and quality targets.
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
1
Customer Service Representative (Remote)
Posted 20 days ago
Job Viewed
Job Description
Our client is seeking enthusiastic and customer-focused individuals to join their team as Remote Customer Service Representatives. This position offers the flexibility to work from home while providing exceptional support to our valued customers. You will be the primary point of contact for customer inquiries, issues, and feedback, ensuring a positive and efficient experience. The ideal candidate possesses excellent communication skills, a patient demeanor, and a strong problem-solving aptitude.
Key Responsibilities:
Key Responsibilities:
- Respond promptly and professionally to customer inquiries via phone, email, and chat.
- Provide accurate information about products, services, and company policies.
- Troubleshoot and resolve customer issues effectively and efficiently, escalating complex problems when necessary.
- Maintain detailed records of customer interactions, transactions, comments, and complaints in the CRM system.
- Identify and assess customers' needs to achieve satisfaction.
- Build and maintain strong relationships with customers through clear and consistent communication.
- Process orders, forms, applications, and requests as needed.
- Contribute to team effort by accomplishing related results as needed.
- Adhere to company service standards and provide first-contact resolution whenever possible.
- Proactively identify opportunities to improve the customer experience.
- Participate in ongoing training sessions to enhance product knowledge and service skills.
- Provide feedback on customer service trends and potential product/service improvements.
- High school diploma or equivalent; Associate's or Bachelor's degree preferred.
- Proven customer support experience or experience as a client service representative.
- Strong phone contact handling skills and active listening abilities.
- Excellent verbal and written communication skills.
- Familiarity with CRM systems and practices.
- Ability to multi-task, prioritize, and manage time effectively.
- Patience and empathy when dealing with customer concerns.
- Proficiency in computer applications and comfortable learning new software.
- Ability to work independently and as part of a remote team.
- A dedicated workspace with a reliable internet connection.
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
Be The First To Know
About the latest Customer service representative remote Jobs in Kenya !
2